Exago SMART

by Exago

5 / 5 6 reviews
Exago SMART

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Who Uses This Software?

Exago works with medium to large organisations across industries and countries.

Average Ratings

6 reviews
  • Overall 5 / 5
  • Ease of Use 4 / 5
  • Customer Service 5 / 5
  • Features 4 / 5
  • Value for Money 4.5 / 5

Product Details

  • Starting Price $3.5/month
  • Free Version No
  • Free Trial No
  • Deployment Cloud, SaaS, Web
  • Training In Person
    Live Online
    Documentation
  • Support Business Hours
    Online

Vendor Details

  • Exago
  • https://www.exago.com
  • Founded 2007

About Exago SMART

Exago SMART enterprise-grade innovation software is trusted by Fortune500 and top firms worldwide. The feature-rich, US-patented solution activates company's collective intelligence to boost innovation growth. To support your innovation endeavour fully, the new Exago START edition offers field-tested configurations for a quick, easy start, while Exago OPEN extends your reach beyond corporate borders. Clients like Barclays, Liberty, Ageas, Unilever and Carrefour are successfully using Exago.

Exago SMART Features

  • Activity Dashboard
  • Brainstorming
  • Collaboration
  • Creator Tracking
  • Idea Ranking
  • Project Tracking
  • Status Tracking
  • Collaboration
  • Discussion Threads
  • Engagement Monitoring
  • Evaluation Workflow
  • Feedback Management
  • Gamification
  • Idea Ranking
  • Ideation / Crowdsourcing
  • Polls / Voting
  • Trend Tracking

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Exago SMART Most Helpful Reviews

Ideal solution for ongoing strategic innovation support - rich feature set, great support from Exago

Translate with Google Reviewed on 8/25/2016
Jeremy C.
Director of Innovation Services
Research, 201-500 Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: We used Exago to support an innovation initiative involving a very spread out population. The Exago services team led us very effectively through the design of our program and the configuration of the platform, from phases to challenges to incentives. Recruitment was a challenge because our participants work for many different organizations, but the Exago team was very creative and persistent in supporting our efforts. Management of the platform aspects of the program was very smooth, and the Exago team were very responsive to any questions or requests.

Pros: 1) A community-centric front-end. The platform supports emergent discussions around insights, challenges, and strategic issues by enabling easy tag creation, community labels, and user-defined content filters. These functions support the emergence of Communities of Practice around broad interesting problems or capabilities;
2) A self-directed discovery model for ideation. "Posting and voting" are commodity functions for Innovation Management Systems; Exago's model encourages users to curate their own collections of ideas, challenge themes, or content tags, beginning to build coalitions of support around ideas. In other words, contributing new ideas to the pool is great, but discovering your interests and lending your insights and support to existing themes is better;
3) Social and gamified elements encourage more participation.

Cons: 1) It's so feature-rich that navigation can be a little confusing. While it's easy to access the most common actions from almost any page, there is a lot going on that needs to be learned by new users, requiring a bit of investment in time before participants can become really productive. I am sure much of this is resolved by the changes in the latest 3.5 release;
2) Set up process was a little cumbersome (despite thoughtful guidance by Exago's services team). There were many decisions to take to customize the workflow and tune the platform for our initiative. This was clearly time well spent when we got into the campaign, but we were a little surprised by the upfront decision effort.

Vendor Response

by Exago on 8/29/2016

Dear Jeremy, we are glad to get such great feedback from you!

Idea Market does seek to bring everyone together in a company¿s innovation strategy, thus offering a flexible workflow and a set of options to fit each organisation's reality. Yet, the solution is also evolving to deliver the best possible standard configurations to clients who prefer to integrate them and accelerate the decision making process.

Our new 3.5 release has also made navigation more intuitive and comprehensive; it offers, as well, new and revamped pages for managers and facilitates configuration adjustments.

I am very excited to show it to you soon!

Best regards,
Diana Neves de Carvalho, Exago¿s CEO

Ding makes the difference

Translate with Google Reviewed on 12/18/2018
Diana B.
INNOVATION SPECIALIST no Grupo Ageas Portugal
Insurance, 1,001-5,000 Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: The experience has been quite good, highlighting the professionalism and spirit of sharing and building the EXAGO team. Always available to improve each step, always in active listening with customers, is indeed remarkable and we could not fail to highlight this point.

Pros: It is quite complete and able to build the entire route and include all stakeholders. It enables results online, giving the management team the freedom of full access and personalized management. We call it DING and within our company it has become a reference.

Cons: We feel the need to use a more communication layer, to have a news roll on the front page and to use the initial banner in a more active way.

Vendor Response

by Exago on 12/20/2018

Thank you very much for your feedback, Diana. It¿s truly a pleasure to be part of DING¿s success. We would also like to congratulate the Ageas team for the focus and efforts to select 34 ideas to implement in the first six months!
Let me add that we will be working on increased flexibility and improvements on the homepage visuals as part of the Exago 2019 roadmap, among other developments. The recent 3.8 release already introduces relevant improvements in the news page ¿ with a new menu, also in the mobile version ¿ and a revamped text editor. Coming soon, the 4.0 release will also offer a new back-office to manage news.
Hope you and your team can make the most of it!
Best regards
Diana Carvalho, Exago CEO

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