15 anos ajudando empresas brasileiras
a escolherem o melhor software
Vivantio
Conheça Vivantio
O Vivantio é um software de gerenciamento de serviços flexível que atende às demandas de qualquer equipe de serviço em uma organização, sem restringir o custo ou o crescimento. A plataforma é ideal para empresas de médio porte e empresas menores com trajetória de crescimento em uma infinidade de setores.
Ao centralizar as operações de gerenciamento de serviços, as empresas podem reduzir os custos de licenciamento, melhorar a eficiência interdepartamental, compartilhar conhecimento e centralizar a geração de relatórios de gestão.
Quem usa Vivantio?
Empresas de médio porte em crescimento, com operações de gerenciamento de serviços que precisam de geração de relatórios/análise, marcas personalizáveis, roteamento, escalação, bate-papo em tempo real, rastreamento de interação e muito mais.
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Vivantio
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Avaliações do Vivantio
INTUITIVE TICKET MANAGEMENT SYSTEM
Comentários:
Every Day use uses little machine resources so other applications can run at the same time.
compatible with most commercial browsers.
Vantagens:
Self contained tool with build in reports and logs, reliable for the most part. Very intuitive for the amateur user, Forgiving when errors occurs,
Desvantagens:
Occasionally crashes and some menus not coherent with others. No software is %100 reliable. It is improve daily
Simple and adaptive IT Service Management
Comentários: I have used it in more than one environemnt and deployment and customisation was easy especialy with the implementation help and guidance provided.
Vantagens:
Ease of implementation and customisation.
Desvantagens:
Reporting tool is fussy and the labels can be confusing.
Excellent Product Support but lacking finer details
Comentários: Vivantio offers a ITIL service desk software that we use for software support. In general I have found the solution not very user friendly and in the last 3 years of using it, I found that little has changed to the basic user functionality to improve this despite many feature requests to aid this. A key example of this is that, in 2017, it is still not possible for all emails in the system to show the pictures that are embedded. In the past, we have found that the quality of the software updates to the system lacking basic QA process and it has become quite simple to find bugs in the new features. I would say that the support team is very good at getting back to you within half a business day and providing us with workarounds of problems that we have highlighted.
Vantagens:
User Support, Workflow module
Desvantagens:
GUI, speed of page loads, lack of updates to key functionality
Alternativas consideradas anteriormente:
Excellent product and customer service
Vantagens:
The software is easily customisable and changed pre and post-launch of the system, meaning that you can launch, get it wrong and change it. The capabilities seem endless and offers all requirements that we need.
Desvantagens:
The difference in the admin area to the technician portal is a little bit confusing at times. I believe that the back end admin area needs upgrading to the FLEX environment.
Vivantio || True User Review
Comentários: Good. I use it everyday, its easy to access, easy to understand, smooth to navigate
Vantagens:
The option for your to always go back and see your previous tickets created, how to create and submit it easy.
Desvantagens:
Sometimes, there's might be a minor glitch that causing for the login user to see that they're unathorized although it works after a refresh of the page
