--- description: Tudo sobre KnowledgeOwl: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: KnowledgeOwl - Preço, avaliações e classificação - Capterra Brasil 2026 --- Breadcrumb: [Home](/) > [Sistemas de Gestão de Conhecimento](/directory/30094/knowledge-management/software) > [KnowledgeOwl](/software/132902/knowledgeowl) # KnowledgeOwl Canonical: https://www.capterra.com.br/software/132902/knowledgeowl Página: 1 / 11\ Próximo: [Próxima página](https://www.capterra.com.br/software/132902/knowledgeowl?page=2) > Fácil de usar e atualizar, o KnowledgeOwl descomplica a criação e a manutenção de uma base de conhecimento para clientes e funcionários. > > Conclusão: 236 usuários atribuíram a nota **4.8/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa o KnowledgeOwl? Ideal para todas as empresas que precisam compartilhar informações online com clientes, funcionários e outros grupos. Ideal para pequenas empresas, start-ups, organizações de SaaS (software como serviço), governo e ONGs. ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.8/5** | 236 Avaliações | | Praticidade | 4.8/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.9/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.9/5 | Com base em avaliações gerais | | Recursos | 4.8/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 100% | (10/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: KnowledgeOwl - **Localização**: Broomfield, EUA - **Fundada**: 2015 ## Contexto comercial - **Preço inicial**: US$ 100,00 - **Modelo de preços**: (Teste grátis) - **Público-alvo**: 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop) - **Idiomas**: inglês - **Países disponíveis**: Albânia, Alemanha, Andorra, Austrália, Bielorrússia, Bulgária, Bélgica, Bósnia e Herzegovina, Chipre, Cidade do Vaticano, Croácia, Dinamarca, Eslováquia, Eslovênia, Espanha, Estados Unidos, Estônia, Fiji, Finlândia, França e mais 56 ## Recursos - Armazenamento de documentos - Arquivo morto e retenção - Catalog Management - Compartilhamento de arquivos - Controle de versões - Controles/permissões de acesso - Discussions/Forums - Editor de rich text - Edição de texto - Ferramentas de colaboração - Gerenciamento de SEO - Gerenciamento de comentários - Gerenciamento de usuários - Gestão da base de conhecimento - Gestão de conteúdo - Gestão do conhecimento - Gestão do fluxo de trabalho - Imagem de marca personalizável - Modelos personalizáveis - Painel - Pesquisa de texto completo - Pesquisa e filtro - Portal de autoatendimento - Rastreamento de conformidade - Relatórios e análise de dados - Relatórios e estatística - Third-Party Integrations - Vários idiomas ## Integrações (4 no total) - Freshdesk - Slack - Zapier - Zendesk Sunshine ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone ## Category - [Sistemas de Gestão de Conhecimento](https://www.capterra.com.br/directory/30094/knowledge-management/software) ## Categorias relacionadas - [Sistemas de Gestão de Conhecimento](https://www.capterra.com.br/directory/30094/knowledge-management/software) - [Software de Experiência do Cliente](https://www.capterra.com.br/directory/30671/customer-experience/software) - [Software de Gestão de Documentos](https://www.capterra.com.br/directory/30063/document-management/software) - [Sistemas de Atendimento ao Cliente](https://www.capterra.com.br/directory/22/customer-service/software) - [Software de Base de Conhecimento](https://www.capterra.com.br/directory/32454/knowledge-base/software) ## Alternativas 1. [Guru](https://www.capterra.com.br/software/145390/guru) — 4.8/5 (639 reviews) 2. [Confluence](https://www.capterra.com.br/software/136446/confluence) — 4.5/5 (3663 reviews) 3. [Connecteam](https://www.capterra.com.br/software/153140/connecteam) — 4.6/5 (5060 reviews) 4. [Document360](https://www.capterra.com.br/software/177031/document360) — 4.7/5 (290 reviews) 5. [Freshservice](https://www.capterra.com.br/software/132997/freshservice) — 4.5/5 (685 reviews) ## Avaliações ### "Best in class tool and avoids developing our own help guides by developers" — 5.0/5 > **Charles** | *17 de novembro de 2023* | Consultoria de gestão | Taxa de recomendação: 10.0/10 > > **Vantagens**: Easy to use, stable and feature rich which meets our needs. Their customer service is top notch and easy to work with. > > **Desvantagens**: I'd like to be able to have some content accessible behind the login and some publicly accessible. I don't think that mixed mode is there. For example I need to host login help content somewhere and right now we do that in a different way because our users need to login to KO with our SSO. > > Amazing company that stands behind product and is making improvements all the time. thank you KO for being a great partner\! ----- ### "Easy to use and top notch support." — 5.0/5 > **Scott** | *15 de julho de 2025* | Maquinário | Taxa de recomendação: 10.0/10 > > **Vantagens**: The product is easy to use, is getting continuous improvement, and the support is second to none. While we generally do not need to use their support often (because the product is very intuitive), any time we have had to, the support has been fast and efficient. > > **Desvantagens**: In order to get the look/feel that we require (standardized header/footer, and page numbering), I need to present my articles in iFrames. > > We have been with KnowledgeOwl since 2015 and have never had an issue that made us contemplate changing companies. ----- ### "Great customer service, wish there were more capabilities" — 3.0/5 > **Erika** | *29 de março de 2016* > > Overall, the software does what it says. It's a great start to get your product's documentation out there. But some basic wiki capabilities are missing. Tags are still new and have a sort of "Phase 1" usefulness about them right now. There is no way to organize the image library, but I see on their product roadmap that this is on their radar. I'm also looking forward to the Glossary feature that is mentioned on their product roadmap, but not yet a capability of the system. Most importantly, I would LOVE to have a way to link to a specific point in a different article, like you can with some knowledge bases. The initial setup of the knowledge base is incredibly easy - super user-friendly. When trying the product before buying, I had a tiny test knowledge base up and running in minutes. Documentation is a little lacking, but the software is intuitive enough that I find I don't have to refer to the documentation very often anyway. The customer service there is excellent. We have had nothing but the best since day 1. Overall, I'd say our company is happy with Knowledge Owl and are looking forward to the enhancements that will round it out. ----- ### "Intuitive documentation platform backed by great customer support." — 5.0/5 > **Peggy** | *27 de janeiro de 2026* | Software | Taxa de recomendação: 10.0/10 > > **Vantagens**: Intuitive documentation too Being able to reuse content in multiple ways Amazing customer support Being able to import various file types > > **Desvantagens**: I can't think of any cons - for every question I've had, KO support has provided a helpful answer or workaround\! > > KnowledgeOwl has been a great documentation platform for our team. The platform is intuitive and easy to use, which made both onboarding and ongoing maintenance straightforward. What really stands out is their customer service. The support team is responsive, knowledgeable, and genuinely helpful, and they consistently go above and beyond to answer questions or provide guidance. Overall, it’s been a reliable tool and a very positive experience. ----- ### "Modern documentation tool with people who care" — 5.0/5 > **Alex** | *9 de julho de 2025* | Jogos e cassinos | Taxa de recomendação: 10.0/10 > > **Vantagens**: It is a stable service with no interrruptions. The people are really nice. They have the most supportive support I've ever worked with. > > **Desvantagens**: Can't think of anything. Have been their customer for a while and there haven't been a single time that I was unhappy with something. > > We started with keeping our technical documentation that was meant to be shared externally with our partners. It had to be secure and stable. Which it is. Now we expanded to having our product documentation there as well. ----- Página: 1 / 11\ Próximo: [Próxima página](https://www.capterra.com.br/software/132902/knowledgeowl?page=2) ## Links - [Ver em Capterra](https://www.capterra.com.br/software/132902/knowledgeowl) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dados estruturados