---
description: Tudo sobre KnowledgeOwl: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais!
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title: KnowledgeOwl - Preço, avaliações e classificação - Capterra Brasil 2026
---

Breadcrumb: [Home](/) > [Sistemas de Gestão de Conhecimento](/directory/30094/knowledge-management/software) > [KnowledgeOwl](/software/132902/knowledgeowl)

# KnowledgeOwl

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> Fácil de usar e atualizar, o KnowledgeOwl descomplica a criação e a manutenção de uma base de conhecimento para clientes e funcionários.
> 
> Conclusão: 237 usuários atribuíram a nota **4.8/5**. Melhor classificado para **Probabilidade de recomendação**.

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## Resumo

### Quem usa o KnowledgeOwl?

Ideal para todas as empresas que precisam compartilhar informações online com clientes, funcionários e outros grupos. Ideal para pequenas empresas, start-ups, organizações de SaaS (software como serviço), governo e ONGs.

## Estatísticas e notas

| Métrica | Classificação | Detalhes |
| **Geral** | **4.8/5** | 237 Avaliações |
| Praticidade | 4.8/5 | Com base em avaliações gerais |
| Suporte ao cliente | 4.9/5 | Com base em avaliações gerais |
| Relação qualidade/preço | 4.8/5 | Com base em avaliações gerais |
| Recursos | 4.7/5 | Com base em avaliações gerais |
| Porcentagem de recomendação | 90% | (9/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: KnowledgeOwl
- **Localização**: Broomfield, EUA
- **Fundada**: 2015

## Contexto comercial

- **Preço inicial**: US$ 100,00
- **Modelo de preços**:  (Teste grátis)
- **Público-alvo**: 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop)
- **Idiomas**: inglês
- **Países disponíveis**: Albânia, Alemanha, Andorra, Austrália, Bielorrússia, Bulgária, Bélgica, Bósnia e Herzegovina, Chipre, Cidade do Vaticano, Croácia, Dinamarca, Eslováquia, Eslovênia, Espanha, Estados Unidos, Estônia, Fiji, Finlândia, França e mais 56

## Recursos

- Armazenamento de documentos
- Arquivo morto e retenção
- Catalog Management
- Compartilhamento de arquivos
- Controle de versões
- Controles/permissões de acesso
- Discussions/Forums
- Editor de rich text
- Edição de texto
- Ferramentas de colaboração
- Gerenciamento de SEO
- Gerenciamento de comentários
- Gerenciamento de usuários
- Gestão da base de conhecimento
- Gestão de conteúdo
- Gestão do conhecimento
- Gestão do fluxo de trabalho
- Imagem de marca personalizável
- Modelos personalizáveis
- Painel
- Pesquisa de texto completo
- Pesquisa e filtro
- Portal de autoatendimento
- Rastreamento de conformidade
- Relatórios e análise de dados
- Relatórios e estatística
- Third-Party Integrations
- Vários idiomas

## Integrações (4 no total)

- Freshdesk
- Slack
- Zapier
- Zendesk Sunshine

## Opções de suporte

- Email/Help Desk
- FAQs/Fórum
- Base de conhecimento
- Suporte por telefone

## Category

- [Sistemas de Gestão de Conhecimento](https://www.capterra.com.br/directory/30094/knowledge-management/software)

## Categorias relacionadas

- [Sistemas de Gestão de Conhecimento](https://www.capterra.com.br/directory/30094/knowledge-management/software)
- [Software de Experiência do Cliente](https://www.capterra.com.br/directory/30671/customer-experience/software)
- [Software de Gestão de Documentos](https://www.capterra.com.br/directory/30063/document-management/software)
- [Sistemas de Atendimento ao Cliente](https://www.capterra.com.br/directory/22/customer-service/software)
- [Software de Base de Conhecimento](https://www.capterra.com.br/directory/32454/knowledge-base/software)

## Alternativas

1. [Guru](https://www.capterra.com.br/software/145390/guru) — 4.8/5 (639 reviews)
2. [Connecteam](https://www.capterra.com.br/software/153140/connecteam) — 4.6/5 (5213 reviews)
3. [Confluence](https://www.capterra.com.br/software/136446/confluence) — 4.5/5 (3682 reviews)
4. [Document360](https://www.capterra.com.br/software/177031/document360) — 4.7/5 (292 reviews)
5. [Freshservice](https://www.capterra.com.br/software/132997/freshservice) — 4.5/5 (720 reviews)

## Avaliações

### "Best in class tool and avoids developing our own help guides by developers" — 5.0/5

> **Charles** | *17 de novembro de 2023* | Consultoria de gestão | Taxa de recomendação: 10.0/10
> 
> **Vantagens**: Easy to use, stable and feature rich which meets our needs.  Their customer service is top notch and  easy to work with.
> 
> **Desvantagens**: I'd like to be able to have some content accessible behind the login and some publicly accessible.  I don't think that mixed mode is there. For example I need to host login help content somewhere and right now we do that in a different way because our users need to login to KO with our SSO.
> 
> Amazing company that stands behind product and is making improvements all the time.  thank you KO for being a great partner\!

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### "Easy to use and top notch support." — 5.0/5

> **Scott** | *15 de julho de 2025* | Maquinário | Taxa de recomendação: 10.0/10
> 
> **Vantagens**: The product is easy to use, is getting continuous improvement, and the support is second to none. While we generally do not need to use their support often (because the product is very intuitive), any time we have had to, the support has been fast and efficient.
> 
> **Desvantagens**: In order to get the look/feel that we require (standardized header/footer, and page numbering), I need to present my articles in iFrames.
> 
> We have been with KnowledgeOwl since 2015 and have never had an issue that made us contemplate changing companies.

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### "Probably the best company on the planet." — 5.0/5

> **David** | *27 de abril de 2026* | Serviços financeiros | Taxa de recomendação: 10.0/10
> 
> **Vantagens**: I have been a professional technical writer for over 40 years and this is easily the best product I have ever used. They really have thought of everything. The product is fast, reliable and includes features I didnt know I needed until I started using them. Insane value for money.
> 
> **Desvantagens**: There is literally nothing I dont like, and I hope the commuity of users grows and grows. Even their values as an organisation are commendable.
> 
> As a company, they are the best. Their support team is super responsive and always available. Nothing is too much trouble. We are on the other side of the world and they treat us like guests.

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### "Simple, easy to use, but can be costly\!" — 3.0/5

> **Kate** | *21 de abril de 2026* | Esportes | Taxa de recomendação: 7.0/10
> 
> **Vantagens**: It solved a problem for us needing to organize and share information with our coaches and teachers. It's got a clean layout is and once you get going it can be very quick to create guides and how-to's for users.
> 
> **Desvantagens**: Like anything it can take some time to figure out where everything lives and what everything does. Some of the customization options are a bit limited but for a simple user like me it's great. It may not have everything you need if you want something very advanced and it can get pricey.
> 
> It works well for keeping information organized and easy to access for multiple users. It can be expensive though for a small business.

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### "Intuitive documentation platform backed by great customer support." — 5.0/5

> **Peggy** | *27 de janeiro de 2026* | Software | Taxa de recomendação: 10.0/10
> 
> **Vantagens**: Intuitive documentation too
Being able to reuse content in multiple ways
Amazing customer support
Being able to import various file types
> 
> **Desvantagens**: I can't think of any cons - for every question I've had, KO support has provided a helpful answer or workaround\!
> 
> KnowledgeOwl has been a great documentation platform for our team. The platform is intuitive and easy to use, which made both onboarding and ongoing maintenance straightforward. What really stands out is their customer service. The support team is responsive, knowledgeable, and genuinely helpful, and they consistently go above and beyond to answer questions or provide guidance. Overall, it’s been a reliable tool and a very positive experience.

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## Links

- [Ver em Capterra](https://www.capterra.com.br/software/132902/knowledgeowl)

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