Quem usa DEAR Systems?

Fabricantes, atacadistas/distribuidores, comércios varejistas e operadores de comércio eletrônico.

O que é DEAR Systems?

Integrado ao QuickBooks Online e Xero, adequado para pequenas e médias empresas nos setores de varejo, atacado, manufatura, produção de alimentos que tenham requisitos para gerenciar os níveis de estoque. A solução abrange todo o ciclo de negócios na gestão de estoques. Os comércios varejistas do Shopify, Magento, Amazon e eBay integram a DEAR Systems para fazer mais do que apenas gerenciar estoques. O DEAR Inventory fornece recursos que dão informações necessárias para gerenciar custos e maximizar a lucratividade.

DEAR Systems - Informação

DEAR Systems

http://dearsystems.com

Fundada em 2012

DEAR Systems - Preços

DEAR Systems a partir de US$ 199,00/mês. DEAR Systems não possui uma versão gratuita, mas oferece versão de teste grátis. Veja mais informações sobre preços do DEAR Systems abaixo.

Preço inicial

US$ 199,00/mês
Veja detalhes de preços

Versão gratuita

Não

Implantação

Nuvem, SaaS, web

Celular - iOS nativo

Celular - Android nativo

Formação

Webinars

Documentos

Assistência

24 horas por dia (representante ao vivo)

Online

Recursos do DEAR Systems

Sistemas PDV

O fornecedor ainda não preencheu essa informação.

O fornecedor ainda não preencheu essa informação.

O fornecedor ainda não preencheu essa informação.

Acesso para Celular
Alertas/notificações
Gerenciamento de multicanal
Gestão de armazéns
Gestão de estoques de fabricação
Gestão de estoques do varejo
Gestão de fornecedores
Gestão de renovações de pedidos
Identificação do produto
Kits
Otimização de estoques
Previsão
Relatórios e análise de dados
CRM
Controle de qualidade
Gestão da produção
Gestão de pedidos
Gestão de retirada de produtos
Gestão do ciclo de vida do produto
Organização de receitas
Rastreabilidade
Rastreabilidade anterior e posterior

DEAR Systems - Avaliações

Exibindo 5 de 204 avaliações

Geral
4.4/5
Praticidade
4.2/5
Atendimento ao cliente
4.4/5
Recursos
4.1/5
Relação qualidade/preço
4.4/5
Nick C.
Director
Serviços e tecnologia da informação, 2-10 funcionários
Usou o software para: Mais de dois anos
  • Overall Rating
    5/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    5/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    5/5
  • Likelihood to Recommend
    10/10
  • Fonte da avaliação 
  • Avaliado em 03/10/2019

"The best cloud-based Inventory Management option for SMEs"

Comentários: As a consultant implementing DEAR Inventory for a wide range of SMEs, we have solved an innumerable amount of problems along the way. From Batch tracking, to serial number tracking, integrations with online stores, accounting, shipping, reporting and forecasting, etc, it is all there. The team at DEAR are generally very quick to respond and offer assistance, and the users are given the power to request and vote on new features to be implemented. The subscription pricing is also at a point where it represents huge value for money.

Vantagens: As a cloud integration consultant working with SMEs in Adelaide and interstate to solve inventory management issues by implementing the right software, DEAR has proven again and again to be the leading choice for these businesses and is now our recommended choice as an implementation specialist. DEAR has the functionality to provide a central solution to any SME looking to sell online or instore across a number of channels, and manage all the inventory in one place.The integration with Xero is top notch and the most robust I've seen of almost any app that connects to Xero. The integrations to eCommerce channels are consistent in their setup and options and allow a great deal of flexibility. Complementing these integrations are shipping service integrations that allow for a full suite of inter-connected apps with DEAR as the hub.

Desvantagens: If I had a gripe, it would be around some minor inconsistencies within the UI across various parts of the software, as well as some minor inconsistencies with various reports that are available.

  • Fonte da avaliação 
  • Avaliado em 03/10/2019
Nigel B.
Usou o software para: Mais de dois anos
  • Overall Rating
    4/5
  • Praticidade
    4/5
  • Recursos e funcionalidades
    4/5
  • Atendimento ao cliente
    3/5
  • Relação qualidade/preço
    4/5
  • Likelihood to Recommend
    8/10
  • Fonte da avaliação 
  • Fonte: GetApp
  • Avaliado em 19/11/2017

"all in all very happy"

Vantagens: "Moved over from sage around 12 months ago to Xero and added Dear which answered the major issues I was having with Sage in that the inventory element (sure, that's not what is was designed for) was woefully inadequate for our business. I have to report that 12 months in that Dear has met and exceeded expectations and added real value to my inventory management and customer order processing. With the recent addition of the B2B portal, and what my customers will be able to do once is it fully operational will really revolutionalise some of the challenges we faced in, for example, letting customers know what is available from stock etc. Overall, we made the right move and I haven't seen a better combination of integrated applications than Dear and Xero!
Well done and thanks to both!"

Desvantagens: Dear is a brilliant and responsive company, although my only gripe, is that there are few updates or communique's relating to bug fixes or developments of the application. Example is the B2B portal, there are many comments about what features are needed and bug fixes, but as yet no commentary from Dear as to which will or won't be incorporated. Like me, many will become less likely to comment f it is not apparent that they are being acknowledged. Come on Dear, at least add a comment!!

Resposta dos fornecedores

por DEAR Systems Limited em 21/11/2017

Hi Nigel,

Thank you for this review we are happy to hear everything is going well. We would like to take some time to address some of the cons.

We have new updates/releases of new features pretty much on a weekly basis. The minor changes get notified through in app notifications and major monthly releases get sent out as news letters. This can be found in our release notes sections http://dearsystems.com/inventory-software/blog/category/release-notes/

Regarding the forum we get a lot of inquiries to add new features and we usually work on an up-voting system and implement suggestions that are most popular against our users. When our businesses analysts decide on what we should implement a planned status will appear next to the suggestion. When its in progress the status will change to 'In Progress' and once finished the status will change to Implemented.

Please see our development road-map for everything that is coming up in relation to B2B enhancements based on user requests http://dearsystems.com/inventory-software/development-roadmap/

Best Regards
DEAR Team

  • Fonte da avaliação 
  • Fonte: GetApp
  • Avaliado em 19/11/2017
Dallas L.
Office manager
Atacadistas, 2-10 funcionários
Usou o software para: Mais de um ano
  • Overall Rating
    4/5
  • Praticidade
    4/5
  • Recursos e funcionalidades
    4/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    5/5
  • Likelihood to Recommend
    9/10
  • Fonte da avaliação 
  • Avaliado em 22/11/2019

"Dear has significantly helped our company"

Comentários: Our overall experience is positive. It was a little bit of a learning curve, but now that we have it down, I couldn't imagine going back. It helps us stay organized and helps us become more efficient and detailed with our operations.

Vantagens: We transferred from Quickbooks to Dear Systems and it has been a great improvement. Our ability to manage inventory is far greater than before with QB. It's simple/easy to use, but also robust and has some very helpful features. We're in the wholesale industry. On the sales side - we love the pick, pack, and ship functions. This allows us to easily provide another level of detail for our customers that we couldn't before. We can enter what we packed on what pallet and then easily print pallet break downs and detailed packing lists. I also like the way you can mass pick, or mass print sales orders. The advance sale option is nice, so you can track back order shipments right on the same screen as the original order.
On the purchase order side, the advance receiving functions let you receive inventory against one PO more than once which is helpful.
We also just started keeping some inventory in another warehouse, so the ability to keep track of that through dear is nice.
Also the B2B portal has been a nice addition to our company as well.

Desvantagens: I think the reporting tab is pretty clunky, that might be what I like least about Dear. They're on the right track, and some of those reports are very helpful. It's just that I have to export them to excel and modify them quite a bit for them to be what I want them to be.
Also I think the "credit purchase order" and "credit sale note" functions are pretty confusing/complicated.

  • Fonte da avaliação 
  • Avaliado em 22/11/2019
Adam L.
Managing Director
Varejistas, 2-10 funcionários
Usou o software para: Mais de um ano
  • Overall Rating
    2/5
  • Praticidade
    3/5
  • Recursos e funcionalidades
    4/5
  • Atendimento ao cliente
    1/5
  • Relação qualidade/preço
    3/5
  • Likelihood to Recommend
    4/10
  • Fonte da avaliação 
  • Avaliado em 24/11/2019

"Can't Keep Up and Help is Slow and Unspcialised"

Comentários: Frustrating, unsatisfying and I have real worries about the ability for the software to keep up with my business as it grows We have encountered issues with apps/software due to our large influx of traffic and orders in a short period of time (we receive 50% of our monthly sales in a few hours) but they have provided solutions (for instance SLoyalty provides us with increased bandwidth during the busy 3-4 hours of the month and we have avoided all issues) - can this be done with DEAR? We can provide you with data on the exact time, traffic numbers, units sold for the time. We need a solution to this!! We are happy to pay more money for this, I just cant run my company with a concern that our inventory system cant keep up with our demand!

Vantagens: Quite easy to implement
Syncs nicely with our current cloud based software
Interesting/complex reporting

Desvantagens: The over promising, and under delivering of the software. simply, it doesn't do what it claims! The inventory is not live with Shopify (during launches there is always a lag, causing major headaches for our team and requires a lot of manual adjustments) - we were promised that based on our volume this would not happen, but it does. And it happens every month, for the past 18+ months Inability to get the specialist help when we need it. We are always given help by a customer service member, not a technician, which slows down our ability to fix the problem. I understand that you need to protect the technicians time from dealing with simple problems, but we do not receive prompt service or the respect that we know what we are talking about! We need a quicker escalation procedure to get help more urgently Technicians only work from the afternoon (we are located in Melbourne) so when urgency issues crop up in the morning, we have to wait most of the working day to fix them b2b portal is not very robust, we have had a lot of issues with this the fixed provided by DEAR are not log term fixes, they don't fix the root of the problem, but fix it for the moment, but then issues crop up again and we are in the same position.

  • Fonte da avaliação 
  • Avaliado em 24/11/2019
Luke M.
CEO
Alimentação e bebidas, 13-50 funcionários
Usou o software para: 6 a 12 meses
  • Overall Rating
    5/5
  • Praticidade
    4/5
  • Recursos e funcionalidades
    4/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    5/5
  • Likelihood to Recommend
    7/10
  • Fonte da avaliação 
  • Avaliado em 24/06/2019

"Great Product, Great Price"

Comentários: DEAR does exactly what it says it does, its a no frills solution for a company with basic inventory needs. We moved to DEAR from MS Dynamics NAV due to the fact that Dynamics options were limitless and for a still small but growing business it was too feature heavy and navigating around to get to the parts we needed was tiresome. What I'd really like to see is a stronger roadmap now from Dear to ramp up their features, particularly reporting isn't great, its quite static and you can't build your own, so a report builder would be ideal or an integration with a BI service so that you can build reports elsewhere. Our particular bugbear is trying to track down stock by batch and location, the information is there but its not in the best format. However for the price you can't complain, dear is an easy to use product that serves a wide variety of needs.

Vantagens: Easy to use, value for money, cloud based, integrates with finance package, support is great.

Desvantagens: Reporting functionality needs work, no ios app, light on more advanced features

  • Fonte da avaliação 
  • Avaliado em 24/06/2019