--- description: Tudo sobre GetFeedback: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: GetFeedback - Preço, avaliações e classificação - Capterra Brasil 2026 --- Breadcrumb: [Home](/) > [Ferramentas de Pesquisa](/directory/30092/survey/software) > [GetFeedback](/software/133180/getfeedback) # GetFeedback Canonical: https://www.capterra.com.br/software/133180/getfeedback Página: 1 / 3\ Próximo: [Próxima página](https://www.capterra.com.br/software/133180/getfeedback?page=2) > O GetFeedback é uma solução de comentário do Salesforce. Conecte perfeitamente todas as pesquisas de clientes para obter informações práticas. > > Conclusão: 53 usuários atribuíram a nota **4.6/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa o GetFeedback? As marcas globais confiam no GetFeedback e no Salesforce para obter informações em tempo real sobre a integridade dos clientes. ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.6/5** | 53 Avaliações | | Praticidade | 4.7/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.5/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.1/5 | Com base em avaliações gerais | | Recursos | 4.5/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Momentive - **Localização**: San Mateo, EUA - **Fundada**: 2009 ## Contexto comercial - **Preço inicial**: US$ 50,00 - **Modelo de preços**: (Versão gratuita disponível) (Teste grátis) - **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web - **Idiomas**: alemão, chinês, chinês tradicional, coreano, dinamarquês, espanhol, finlandês, francês, hebraico, holandês, húngaro, indonésio, inglês, irlandês, italiano, japonês, norueguês, polonês, português, russo, sueco, tailandês, tcheco, turco, ucraniano - **Países disponíveis**: Alemanha, Austrália, Bélgica, Canadá, China, Dinamarca, Estados Unidos, Finlândia, França, Irlanda, Japão, Noruega, Países Baixos, Reino Unido, Suécia ## Recursos - API - Acompanhamento de atividades - Alertas/notificações - Análise de dados - Análise de dados visual - Análise de sentimentos - Análise de tendências - Análise de texto - Arrastar e soltar - Automatização de processos e fluxos de trabalho - Biblioteca de perguntas - CRM - Coleta de dados de multicanal - Coleta de respostas offline - Comunicação multicanal - Criador de questionários - Distribuição de multicanal - Estrutura de pesquisas CES - Estrutura de pesquisas CSAT - Estrutura de pesquisas NPS - Formulários personalizáveis - Gerenciamento de comentários - Gerenciamento de comentários negativos - Gerenciamento de e-mails - Gestão de campanhas - Gestão de experiência do cliente - Gestão de modelos - Gestão de pesquisas/enquetes - Importação/exportação de dados - Indicadores de desempenho - Lógica de ramificação - Marketing por e-mail - Mensagens de SMS - Modelos personalizáveis - Monitoramento de reclamações - Painel - Painel de atividades - Perfis de clientes - Perguntas personalizáveis - Personalização de URL - Pesquisa por celular - Pesquisas de pulso - Questionários e feedback - Ramificação de perguntas - Rastreamento de engajamento - Relatórios e análise de dados - Relatórios e estatística - Segmentação de clientes - Third-Party Integrations - Visualização de dados ## Integrações (14 no total) - Acoustic Marketing Cloud - Adobe Analytics - Chattermill - Contentsquare - Google Analytics 360 - Jira - Medallia Digital Experience Analytics - Salesforce Platform - Salesforce Sales Cloud - Salesforce.org Nonprofit Cloud - Slack - Tealium Customer Data Hub - Zapier - Zendesk Suite ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Bate-papo ## Category - [Ferramentas de Pesquisa](https://www.capterra.com.br/directory/30092/survey/software) ## Categorias relacionadas - [Ferramentas de Pesquisa](https://www.capterra.com.br/directory/30092/survey/software) - [Software de Experiência do Cliente](https://www.capterra.com.br/directory/30671/customer-experience/software) - [Software de Satisfação do Cliente](https://www.capterra.com.br/directory/30541/customer-satisfaction/software) - [Software para Pesquisas SMS](https://www.capterra.com.br/directory/32937/sms-survey/software) - [Plataformas de Experiência Digital (DXP)](https://www.capterra.com.br/directory/32817/digital-experience-platforms-%28dxp%29/software) ## Alternativas 1. [Typeform](https://www.capterra.com.br/software/137289/typeform) — 4.7/5 (950 reviews) 2. [Survicate](https://www.capterra.com.br/software/132914/survicate) — 4.6/5 (99 reviews) 3. [SurveyMonkey](https://www.capterra.com.br/software/32728/surveymonkey) — 4.6/5 (10432 reviews) 4. [Delighted](https://www.capterra.com.br/software/157973/delighted) — 4.8/5 (57 reviews) 5. [XM for Customer Experience](https://www.capterra.com.br/software/152924/customer-frontlines) — 4.6/5 (255 reviews) ## Avaliações ### "GetFeedback is the premier tool for Salesforce friendly NPS and customer satisfaction monitoring" — 5.0/5 > **Chandler** | *9 de julho de 2019* | Recursos Humanos | Taxa de recomendação: 9.0/10 > > **Vantagens**: GetFeedback has a robust design interface that makes it incredibly easy to design stunning, simple feedback surveys. Best of all, it integrates seamlessly with Salesforce and can be automated with corresponding triggers. GetFeedback offers multiple types of surveys to gather feedback, not just a basic 1 through 10 scale. > > **Desvantagens**: It doesn't fully integrate with some of the other applications we use, but these are fairly specific tools and some do not even have open APIs. > > We have only used the free trial, but we will be continuing on to purchase the product so that we can monitor future customers during the sales process and understand areas that need improvement. ----- ### "Good, yet overrated and overpriced." — 4.0/5 > **Yurii** | *8 de maio de 2024* | Software | Taxa de recomendação: 5.0/10 > > **Vantagens**: It is a quite good service of a high quality. Get Feedback is very reliable and provides an array of features for people dealing with the customer experience. The design of the surveys are modern and slick, there are plenty of questions types, branching logic is great, triggers work just fine and of course all these can be pushed to the CRM. > > **Desvantagens**: The costs are way too high. Reporting and visualization capabilities are very limited. Another problem is the integration is not that reliable and prone to mistakes. The native integration with the CRM provides data in very unusable way and any sort of aggregation and data wrangling ends up being quite difficult. > > Everything what is related to the surveys, set up and data collection is great. It is very solid and reliable tool. I believe it is one of the best on the market. However, when it comes to analyzing data it is a nightmare for two reasons. The platform doesn't provide a possibility to do some in-depth analyze and at the same time is very hard to export data in any other way than csv format. ----- ### "Sleek Surveys and Swift Setup, But Overpriced Overall" — 3.0/5 > **Bonnie** | *22 de fevereiro de 2025* | Gestão de organizações sem fins lucrativos | Taxa de recomendação: 6.0/10 > > **Vantagens**: GetFeedback did help us get started with our surveys and being able to map those back in Salesforce. The frontend UI for users was great. > > **Desvantagens**: The price. It was incredibly overpriced for what it was as a tool. At the end of the day, it was just a pretty form that we could map to from Pardot and integrate with Salesforce. > > On the whole, we had a good experience. We were able to get everything setup pretty quickly and match our brand. The Pardot integration was a little iffy, but we were able to navigate it. This did help us setup our NPS and first CSAT. ----- ### "It functions well to gather continuing feedback." — 4.0/5 > **Rezaul** | *26 de outubro de 2022* | Pesquisa | Taxa de recomendação: 10.0/10 > > **Vantagens**: To gather user input, Usabilla may be added to website. The survey options for active and passive feedback are both used. The application is user-friendly and provides excellent reporting features. All levels of the business may easily access the analytics because they are displayed in a clear and appealing way. No of the user's degree of understanding, it is well designed and understandable.Moment of truth surveys provided us with information about the issues that users were having with our portal. > > **Desvantagens**: It does not permit video responses or screen recordings of the user, unlike some of its rivals.It is mainly restricted to desktop browsers and apps rather than mobile web.Targeting certain javascript event triggers requires some engineering assistance. > > We can use Usabilla to manage an intercept survey on our website. We are now able to ask the user straightforward questions in context. The survey's in-context component is crucial since Usabilla gives us the option to choose a target sample, location, or event trigger for the survey, such as when a user discovers a new feature on a page. ----- ### "Great product, large price tag" — 5.0/5 > **Kierstin** | *13 de outubro de 2022* | Serviços a indivíduos e famílias | Taxa de recomendação: 6.0/10 > > **Vantagens**: This survey tool was so easy to use and created beautiful, highly functional, versatile feedback forms. I loved sending these out to our event and program participants to gather feedback and receive meaningful data. My database coordinator loved that it was a native Salesforce app. > > **Desvantagens**: The customer support was not great. The ability to send a link to the survey through my own work email/campaign blast was an additional cost, so I had to manually add all recipients and send the survey through the platform itself, which was time consuming and created an additional communications task for me. We stopped using GetFeedback after they dramatically increased their pricing. It was not a justifiable cost for our organization when there are so many affordable survey options. > > This boosted our credibility as an organization to send professional looking forms. It ended up not being worth the cost after the price structure adjustment. ----- Página: 1 / 3\ Próximo: [Próxima página](https://www.capterra.com.br/software/133180/getfeedback?page=2) ## Links - [Ver em Capterra](https://www.capterra.com.br/software/133180/getfeedback) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dados estruturados