InvGate Service Desk

InvGate Service Desk

da InvGate

Quem usa o InvGate Service Desk?

Medium and large organizations. Private enterprises, Government Agencies, Non-Profit Organizations, and Educational Institutions rely on InvGate Assets on a daily basis to meet their ITSM needs.

Conheça o InvGate Service Desk

InvGate Service Desk is a web-based ITIL ready solution with an unprecedented user interface. Offering Incident, Problem, Change, Asset & Knowledge processes. Service Desk provides unmatched collaboration between users, powerful automation & smart ticket management. Multi-tenant cloud-based SaaS or On-Premise implementation. 100% code-free configuration, drag-and-drop graphical workflow builder, business analytics reporting, custom dashboards, SLAs, email ticketing and Gamification.

Detalhes do InvGate Service Desk

InvGate

http://www.invgate.com

Fundada em 2004

Preço do InvGate Service Desk

O InvGate Service Desk não possui uma versão gratuita, mas oferece versão de teste grátis.

Versão gratuita

Não

Teste Grátis

Sim

Implantação

Computador - Mac

Nuvem, SaaS, web

Computador - Windows

Celular - iOS nativo

Celular - Android nativo

Formação

Ao vivo online

Webinars

Documentos

Assistência

24 horas por dia (representante ao vivo)

Horário comercial

Online

Recursos do InvGate Service Desk

Programas de Serviço de TI
Catálogo de serviço
Geração de relatórios de atendimento
Gestão de ativos de TI
Gestão de contratos
Gestão de incidentes
Gestão de lançamento
Gestão de tíquetes
Gestão do conhecimento
Portal de autoatendimento
Alertas/transferência
Armazenamento de documentos
Bate-papo em tempo real
Comunicação multicanal
Gestão da base de conhecimento
Gestão de ativos de TI
Gestão de tíquetes
Gestão do SLA (acordo do nível de serviço)
Imagem de marca personalizável
Integração de e-mail
Portal de autoatendimento
Rastreamento de interações
Roteamento automático
Supervisão de rede
Gerenciamento de configuração
Gestão da disponibilidade
Gestão de contratos e licenças
Gestão de incidentes
Gestão de lançamento e implantação
Gestão de mudanças
Gestão de problemas
Gestão de projetos
Portal de autoatendimento
Rastreamento de recursos

Avaliações do InvGate Service Desk

Exibindo 5 de 71 avaliações

Geral
4,6/5
Praticidade
4,7/5
Atendimento ao cliente
4,7/5
Recursos
4,4/5
Relação qualidade/preço
4,5/5
Jeffrey U.
Network & Systems Administrator
Usou o software por: Mais de dois anos
  • Classificação geral
    5/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    5/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    5/5
  • Probabilidade de recomendação
    10/10
  • Fonte da avaliação 
  • Avaliado em 10/04/2018

"The most flexible help desk software ever written. If you can think it, it will do it."

Comentários: Ease of use. Ability to create multiple help desk divisions to keep service requests separated. One stop for our end. Great product.

Vantagens: Ease of use. We developed a short video and within minutes our end users were submitting help desk tickets. I am amazed how much information we can obtain from this software. The triggers and workflows are endless. Invgate support is phenomenal. "No" and "it can't" are not in their vocabulary. New feature development never ends. We have asked and they have created. One of the best choices we have ever made.

Desvantagens: Active Directory integration is lacking features. I have submitted my ideas and what other programs are doing with AD and the Invgate team is working on it so this won't be a "Con" for long.

  • Fonte da avaliação 
  • Avaliado em 10/04/2018
Windy H.
Senior Technical Program Manager
Software, 2-10 funcionários
Usou o software por: 6 a 12 meses
  • Classificação geral
    4/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    4/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    4/5
  • Probabilidade de recomendação
    10/10
  • Fonte da avaliação 
  • Fonte: SoftwareAdvice
  • Avaliado em 24/06/2020

"Stunningly beautiful yet powerful!"

Comentários: We wanted a Service Desk solution that is easy to use and yet can accomodate complex workflow, InvGate Service Desk can answer all of these.
I have used ServiceNow & Heat, those products are very verbose in terms of wording. InvGate SD is concise less word but more to usable actions.
I would recommend this highly to other people looking for ITSM solution.

Vantagens: - Easy to setup and easy to understand on daily usage, the relations between grouping, help desk and catalog is superb.
- Query builder is the one I like most, consistency across the system, you learn once and you can use similar familiar query.
- Gamification is fun!

Desvantagens: Built-in integrations to other platform or service is somewhat rather limited. But workaround for webcall and inbound API is welcome.

  • Fonte da avaliação 
  • Fonte: SoftwareAdvice
  • Avaliado em 24/06/2020
Greg D.
Assistant Director of Database Services
Ensino fundamental e médio, 501-1.000 funcionários
Usou o software por: 6 a 12 meses
  • Classificação geral
    3/5
  • Praticidade
    4/5
  • Recursos e funcionalidades
    3/5
  • Atendimento ao cliente
    4/5
  • Relação qualidade/preço
    4/5
  • Probabilidade de recomendação
    7/10
  • Fonte da avaliação 
  • Fonte: SoftwareAdvice
  • Avaliado em 16/06/2017

"InvGate Service Desk Review"

Comentários: InvGate is a pretty good product overall. There are a lot of little annoyances, but if they were to fix these, it could be a pretty great product.

Vantagens: Affordable
Easy to setup
Ability to use variables when creating a ticket
Ability to add observers and collaborators to a ticket
Easy to do things like reassign and escalate

Desvantagens: No Due Date field unless you use SLAs
No ability to delete a comment or edit a comment
If you add a comment before selecting Solve (which ultimately closes the ticket), you have to enter your solution again and select Solve for your solution to show up as the resolution
If you added a comment to a ticket when the owner has an out of office notification turned on in their email, the out of office email would create a new ticket
When printing out a lit of tickets for a user, the font is so small, it's hard to read. Took me a while to come up with a roundabout way to do it so that it was easily readable.
Each comment in a ticket doesn't have the day and time the comment was made. You get more general time stamps like "14 hours ago", "2 weeks ago", or "a month ago". Would be useful to know the date and time so that you can tell if something was done at the end of the day or the beginning.

  • Fonte da avaliação 
  • Fonte: SoftwareAdvice
  • Avaliado em 16/06/2017
Avaliador Verificado
Product Manager
Armazéns, 51-200 funcionários
Usou o software por: Mais de um ano
  • Classificação geral
    5/5
  • Praticidade
    3/5
  • Recursos e funcionalidades
    4/5
  • Atendimento ao cliente
    3/5
  • Relação qualidade/preço
    4/5
  • Probabilidade de recomendação
    8/10
  • Fonte da avaliação 
  • Avaliado em 23/10/2019

"Service Desk has made our support manageable"

Comentários: Despite it not being perfect, Service Desk has changed our support queue from being unmanageable to having everything tracked in one place, with time stamps and a request is never missed. Setup could be easier, but once complete, I would highly recommend this to a company looking to streamline their end-user support.

Vantagens: -Very good end-user experience
-Never miss a request
-Integration with JIRA
-Application integration (widgets)

Desvantagens: -Setup is tedious
-Getting the correct permissions for all agents/users is a frustrating experience
-Somewhat confined to canned reports with little customization

  • Fonte da avaliação 
  • Avaliado em 23/10/2019
Cristian M.
IT Manager
Hospitais e Saúde, 10.001+ funcionários
Usou o software por: 6 a 12 meses
  • Classificação geral
    4/5
  • Praticidade
    4/5
  • Recursos e funcionalidades
    4/5
  • Atendimento ao cliente
    4/5
  • Relação qualidade/preço
    5/5
  • Probabilidade de recomendação
    9/10
  • Fonte da avaliação 
  • Avaliado em 13/11/2019

"Service Desk Invgate"

Vantagens: It is a visually beautiful tool. The operation is intuitive. It is easy to install and configure

Desvantagens: it would be missing that the entry of the initial information of the users in the requirements is improved

  • Fonte da avaliação 
  • Avaliado em 13/11/2019