15 anos ajudando empresas brasileiras
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Conheça Smokeball

O software de produtividade jurídica baseado na nuvem Smokeball para PCs registra automaticamente as horas trabalhadas e as atividades realizadas. O Smokeball possui um recurso de cobrança, uma biblioteca de automação de documentos com mais de 14 mil formulários jurídicos, resumo diário, calendários compartilhados, integrações avançadas e um aplicativo móvel. Seja a cobrança por hora, fixa ou eventual, o Smokeball fornece as informações necessárias para administrar um escritório de advocacia.

Quem usa Smokeball?

Sem informação do fornecedor

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As barras de classificação verdes mostram o produto vencedor com base na nota média e no número de avaliações.

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Avaliações do Smokeball

Pontuação média

Geral
4,8
Praticidade
4,7
Atendimento ao cliente
4,8
Recursos
4,6
Relação qualidade/preço
4,5

Avaliações por tamanho de empresa (funcionários)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Encontre avaliações segundo pontuações

5
82%
4
14%
3
2%
2
1%
1
1%
Amanda
Amanda
Paralegal, EUA
Usuário do LinkedIn Verificado
Serviços jurídicos, 11–50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Highly recommend

5,0 há 4 semanas Novo

Vantagens:

I've been using Smokeball for a couple years now, at my previous law firm and now my current. The system is super easy to use and I even recommended it to my current firm as they were searching for a new system. Would highly recommend.

Desvantagens:

I can't think of anything I dislike about Smokeball. The setup and use of the system has been easy and super helpful in cleaning up our previous system.

Resposta do Smokeball

há 2 semanas

Amanda, this is wonderful to hear! We're so glad that Smokeball is easy to use and helping your firm run more efficiently. Thanks for your great review and high recommendation.

Nicole
Nicole
Paralegal, EUA
Usuário do LinkedIn Verificado
Escritório de advocacia, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Paralegal review

5,0 há 7 meses

Vantagens:

My firm has used Smokeball for over 5 years. Every employee at the firm uses Smokeball daily, even those that would consider themselves to be less tech savvy. Smokeball has a number of features that I personally use daily, including an integrated feature through InfoTrack that allows me to easily electronically file pleadings directly from my matter. We have also created forms and templates that make generating pleadings and documents so easy without spending time messing with formatting. The customer support is always available to assist if I have any questions. They also have the ability to "remote in" on my computer to take care of any behind the scenes techy things that I don't know how to do myself.

Desvantagens:

The pros far outweigh the cons. I feel like there are always updates rolling out, so once we work through the bugs, Smokeball works seamlessly for exactly what we need it to do.

Resposta do Smokeball

há 7 meses

Nicole, it's so great that your firm finds Smokeball easy to use and is leveraging the powerful automation features and integrations. Thanks for your great review!

Alex
Owner, EUA
Serviços jurídicos, 2–10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Alternativas consideradas anteriormente:

Disingenuous Company. Dead End Product. Stay Away

2,0 ano passado

Comentários: I said I wanted API access. They said, "what's an API?" I sent them a link to their website showing where they provide API access to developers. They refused. This became an issue because they will not provide your client and matter data in a useful format. It's a lawyer-run company. The support staff is legalistic and misleading. I would not do business with them again. I don't think "they'll make it right" if you have an issue. I know I sound like a crank. But I feel pretty badly treated by them and in 2023 the lack of an open API is insane. Now that I have my data out of their system, I am no longer hostage to their garbage. If I had read a review like this during my evaluation, I hope that I would have hesitated and made a different choice.

Vantagens:

The software has a point of view. Its ideal user is a middle-aged tech-phobic lawyer that needs most decisions made for him.For that reason, the software makes a lot of choices for you. And mostly they are fine choices if you want a desktop-based app and a forms-heavy practice.They oversell their integration with MS Word and Outlook. Their custom add-ins are slow to load and unimpressive.If you truly want to play in the MS Dataverse, which I think is a smart long-term play, then use a product that integrates with Sharepoint and Teams. Also, the app is a POS.

Desvantagens:

This software is a technical dead end. They will never have an open API and integrate with the web. But if you ask for it, they "will submit a feature request" despite the fact they actually have an API that developers can use.They will not help you export your data. They provide you with your files in an unstructured mess of separate .csv files and client folders.They answer the customer service number 1 out of 5 calls. They shuttle you to email, where the support doesn't read the emails you send.Their document automation team screwed up my documents. I sent templates in Georgia 11 and got back documents with a mixture of Times New Roman 12 and Georgia. I sent over documents with tables for signature blocks and got back documents where the signature block was done with an underline and space bar.

Resposta do Smokeball

ano passado

Alex, we're very sorry to not be able to count you among our satisfied clients. We pride ourselves on excellent customer service with an average <30-minute response time to support tickets as well as a high satisfaction rating on automation of client documents. In an effort to preserve the integrity of our system for our clients, we have intentionally chosen to properly vet any integrations to our software resulting in developer only access to our API by approved tech companies. Our clients absolutely have access to their data and have the option to remove that data from their account using the methods provided in the software. Again, we're sorry if you felt the available options didn't meet your needs. We appreciate your feedback on our product, and the process of retrieving your data, and wish you the best.

Jacob
Associate Attorney, EUA
Serviços jurídicos, 2–10 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Alternativas consideradas anteriormente:

One Year Later

5,0 há 4 meses

Comentários: Overall, the experience has been excellent. Other than the mobile application leaving much to be desired, the desktop-based application has been fantastic. They offer a wide variety of functionality, and their technical development team has been incredibly helpful in responding to our communications with them. There is so much good to be said about the product offered. Having seen a number of other practice management solutions, nobody else comes close to the full functionality of Smokeball for most practice areas.

Vantagens:

Smokeball is an incredibly easy platform to use, and is a true "all in one" platform for practice management.

Desvantagens:

Smokeball's mobile application needs serious work.

Resposta do Smokeball

há 2 meses

Jacob, we're so glad to hear that your experience with Smokeball has been fantastic and that when it comes to practice management solutions, no one comes close to Smokeball! We so appreciate your 5-star review.

Troy
Law Office Manager, Private Investigator, EUA
Serviços jurídicos, 2–10 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Smokeball Review - Cost = $$$$ - Value = Priceless!

5,0 há 8 meses

Comentários: Very friendly and helpful and out to see you succeed and get the most from the software. Everyone seems to have law firm experience from the Implementation Specialist and Account Manager who have many years of experience as a Paralegal to the Billing Trainer who is a Lawyer and they know what they are recommending or helping with and why. You are not alone, you have a great support staff, video training, webinar training, one on one training etc. Believe it or not...the Sales guy didn't lie.....pretty much everything he sold us on during the demo is true!

Vantagens:

It tracks everything. Training and onboarding are fantastic. Customer Support is on top of things and great to help and give feedback. Everyone I have worked with seems to be an expert in the field with solid law firm experience backing their recommendations or help with the software. The integration with Ring Central, Microsoft Outlook and Microsoft Word is SEAMLESS and PRICELESS! The Communicate App for the Client is great as well and even those clients that have previously said they don't text or use apps now use the Communicate app with ease (and seem to like it).

Desvantagens:

There are reports I would like to be able to customize for MY use vs a canned approach. As well as saving Favorite Reports the way I want them ran. I would also like to write my own reports. However, there is a great selection of reports that will make the majority of users very happy. Auto-time sometimes tracks too much time, however, it is better to see all and code those items as non billed vs not seeing the tracked time at all.

Resposta do Smokeball

há 8 meses

Thanks for your thorough 5-star review, Troy! We're delighted that Smokeball was everything you needed--and maybe even more. We appreciate your feedback on reports and are so glad you've enjoyed working with our team. We're here for you!