RepairShopr

RepairShopr

da RepairShopr

Quem usa o RepairShopr?

RepairShopr is designed to serve all kinds of repair shops and field service businesses, from one-person armies to multi-location franchises alike.

Conheça o RepairShopr

Robust ticketing and invoicing system, CRM, POS, and marketing platform for repair shops.

Detalhes do RepairShopr

RepairShopr

http://www.repairshopr.com

Fundada em 2010

Preço do RepairShopr

O RepairShopr não possui uma versão gratuita, mas oferece versão de teste grátis. Versão paga do RepairShopr a partir de US$ 49,00/mês.

Preço inicial

US$ 49,00/mês

Detalhes de preços

3 tiers of paid pricing ($49.99, $99.99, $99.99) dependent upon features.

Versão gratuita

Não

Teste Grátis

Sim

Implantação

Computador - Mac

Nuvem, SaaS, web

Computador - Windows

Celular - iOS nativo

Celular - Android nativo

Formação

Ao vivo online

Webinars

Documentos

Assistência

Horário comercial

Online

Recursos do RepairShopr

Sistemas PDV
Assinatura eletrônica
Gestão de comissões
Gestão de descontos
Gestão de devoluções
Gestão de vales-presente
Integração de comércio eletrônico
Leitura de códigos de barras
PDV para restaurantes
PDV para varejo
Perfis de conta de cliente
Programa de fidelidade
Várias localizações
Agendamento
Aplicativo móvel
Banco de dados do cliente
Cobrança e faturamento
Gestão de estoques
Gestão de expedição
Gestão de pedidos de trabalho
Gestão de trabalhos
Gestão técnica
Orçamentos/estimativas
Rastreamento do histórico de atendimento
Roteamento
Acesso para Celular
Agendamento
Agendamento de manutenção
Banco de dados do cliente
Cobrança e faturamento
Controle de estoque
Gestão de expedição
Gestão de pedidos de trabalho
Gestão de trabalhos
Gestão técnica
Orçamentos e estimativas
Rastreamento do histórico de atendimento
Roteamento
Alertas/transferência
Armazenamento de documentos
Bate-papo em tempo real
Comunicação multicanal
Gestão da base de conhecimento
Gestão de ativos de TI
Gestão de tíquetes
Gestão do SLA (acordo do nível de serviço)
Imagem de marca personalizável
Integração de e-mail
Portal de autoatendimento
Rastreamento de interações
Roteamento automático
Supervisão de rede
Controle de reparações
Design de joias
Gestão de apreciações
Gestão de atacadistas
Gestão de comissões
Gestão de fornecedores
Gestão de marketing
Gestão de preços
Gestão de várias lojas
Histórico de compra do cliente
Remessas
Acesso para Celular
Armazenamento de documentos
Cotizações e propostas
Gestão de tarefas
Gestão territorial
Integração da automação de marketing
Integração de bate-papo interno
Integração de redes sociais
Lead Scoring
Marketing por e-mail
Segmentação
Sistema de calendário ou lembretes
Análise de dados do atendimento ao cliente
Bate-papo ao vivo
Catalogação e categorização
Controle de respostas por e-mail
Gestão do conhecimento
Indicadores de desempenho
Pesquisa
Portal de autoatendimento
Rastreamento do suporte ao cliente
Banco de dados de contatos
Calculadora de impostos
Cobrança de projetos
Cobrança por horas
Cobrança recorrente ou de assinaturas
Faturamento de contingências
Faturas personalizáveis
Faturação online
Gestão de agências de cobranças
Múltiplas moedas
Pagamentos móveis
Pagamentos online
Portal de cobrança
Processamento de pagamentos
Acesso para Celular
Agendamento
Assinatura eletrônica
Banco de dados de contatos
Cobrança e faturamento
Coleta de pagamento no campo
Gestão de contratos
Gestão de estoques
Gestão de expedição
Gestão de pedidos de trabalho
Orçamentos/estimativas
Rastreamento do histórico de atendimento
Relógio de ponto online
Roteamento
CRM
Cobrança e faturamento
Códigos de barras/Etiquetas
Formulários de admissão
Gestão de estoques
Ponto de vendas (PDV)
Tíquetes de reparação

Avaliações do RepairShopr

Exibindo 5 de 113 avaliações

Geral
4,7/5
Praticidade
4,5/5
Atendimento ao cliente
4,5/5
Recursos
4,6/5
Relação qualidade/preço
4,6/5
Christian B.
Owner / Operator
Hardware, 2-10 funcionários
Usou o software por: Mais de dois anos
  • Classificação geral
    5/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    5/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    5/5
  • Probabilidade de recomendação
    10/10
  • Fonte da avaliação 
  • Avaliado em 11/09/2018

"Repair Shop? Computer, Smartphone, Customer Management and Follow up so worth it!"

Comentários: I have jumped from many different customer management systems, each one does it own unique thing. Repairshopr though has set the bar in my opinion. Repairshopr has really carved out a niche in the repair community. One of the most basic and simplistic things that sold me was the feature that lets you send out a automated email that is customized to say the customers name so it makes it look like you took the time to sit down and write this email. They call this their "Marketr" feature. You can actually set it to do any kind of email but where this sold me on Repairshopr was how you can have it follow up with the customer to make sure their repair is doing well and you can set this at different intervals. I have not changed it but by defaults it sends 2 emails asking how things are going the first 2 weeks and then another follow up in 90 days. I am big in to customer service and when I saw this feature, I knew I had to have Repairshopr. The time this saves is indispensable. I have really had a good experience with Repairshopr overall. Down time is almost non-existent. Any issues I have had where I have had to contact support has been really positive. I also like to see that my money is going to a constntly improving product. Everyone I have interacted with at Repairshopr has been wonderful.

Vantagens: -Automated personalization customer follow-up saves a bunch of time
-Asset Tracking
-Tickets that are trackable for each customer profile
-Continued updates to enhance the entire product
-Inventory Tracking
-Estimates
-Multiple Integrations with your website for
-Parts Tracking
-Leads and turning those leads in to sales
There are so many features that I want to use but because I stay so busy, I cannot use them all. If this bothers you, you have a plethora of options that you can turn on, or turn off. You can also set each user profile to a specific group, like Tech level 1, Tech level 2, Tech level 3, and assign them each with different access to different things.

Desvantagens: -Lack of scheduling an employee(s) although there is a clock in/clock out feature
-Lack of payroll integration, I have to use a separate program for payroll alone
-Lack of being able to hide certain notes or a specific ticket or customer profile that may be an escalated issue, where you do not want your employees seeing.
-Lack of backup options built in to the plan at no cost, Repairshopr has been very reliable since I have been using it, I am not really concerned about not having this backed up.
I cannot really come up with many cons, this product is great, if you are in the repair business just suck it up and set aside the monthly spend, it pays for itself.

  • Fonte da avaliação 
  • Avaliado em 11/09/2018
Gary G.
Bench Technician
Hardware, 2-10 funcionários
Usou o software por: 6 a 12 meses
  • Classificação geral
    4/5
  • Praticidade
    4/5
  • Recursos e funcionalidades
    5/5
  • Atendimento ao cliente
    4/5
  • Relação qualidade/preço
    5/5
  • Probabilidade de recomendação
    8/10
  • Fonte da avaliação 
  • Avaliado em 25/07/2019

"90% coded, but A+ For Effort!"

Comentários: I switched over to this from another product that was outdated and unliked; RepairShopr has done great work on their product so far, but I'm hoping a finished product comes out sooner rather than later!

Vantagens: Once you learn how to use the software correctly, checking customers in and out is a breeze! It's very fluid, with adding customer data, device information, and payment being integrated all into the few screens. There are a lot of places to leave notes, receive notifications, and even interact with customers via email and text messages. Super useful!

Desvantagens: It feels like the software is ALMOST complete, but not quite. I frequently encounter bugs in a few trouble areas at least once a week (thankfully it never happens in important transaction areas) but it's a little frustrating to not be able to load certain pages or write information without refreshing the application a few times.

  • Fonte da avaliação 
  • Avaliado em 25/07/2019
Timothy N.
Founder/CEO
Serviços e tecnologia da informação, 2-10 funcionários
Usou o software por: Mais de um ano
  • Classificação geral
    1/5
  • Praticidade
    2/5
  • Recursos e funcionalidades
    2/5
  • Atendimento ao cliente
    1/5
  • Relação qualidade/preço
    4/5
  • Probabilidade de recomendação
    1/10
  • Fonte da avaliação 
  • Avaliado em 24/05/2017

"Underdeveloped software, support is slow and under skilled but has potential."

Comentários: The best part of the software is that most things are all in a single place. The cost is low enough that we work though the other issues.

Vantagens: Low cost is the best feature. It is pretty easy to use aside from poorly designed features. Everything is in one place which is really nice.

Desvantagens: The customer support is poor with very long response times If you hit on an issue that is broken we often do not get a response at all. Poorly developed features once you go beyond the basic use things don't work properly or only partially. No usable security at all so there is no way to control when employees access system or from where. Leads system is poorly done, contract system makes no sense, DOMO integration doesn't work well due to poor data management. Help desk has less features then a basic email system way underdeveloped. Credit card tokens poorly designed you can't do recurring billing beyond 5 months or you have to call the clients to get updated card info each time, merchant says that we should be able to go out as long as two years? Currently we can't recommend this to anyone beyond a one man shop who thinks they will use more then the most basic features.

  • Fonte da avaliação 
  • Avaliado em 24/05/2017
Terrell M.
Owner
Serviços e tecnologia da informação, Profissional autônomo
Usou o software por: 6 a 12 meses
  • Classificação geral
    5/5
  • Praticidade
    4/5
  • Recursos e funcionalidades
    4/5
  • Atendimento ao cliente
    4/5
  • Relação qualidade/preço
    4/5
  • Probabilidade de recomendação
    8/10
  • Fonte da avaliação 
  • Avaliado em 18/09/2019

"Good all around Customer management Software"

Comentários: I wish I would have tested it thoroughly before investing but I have not found many other software that does all that it does so I'm ok with it.

Vantagens: It has lot's of features inventory management, helpdesk and ticketing system, email marketing, POS and numerous integrations that make this feature rich.

Desvantagens: Some of the features are limited and payment gateway options are somewhat limited. It's a good mix of services but you have to put time and money into it raising the cost in one way or another

  • Fonte da avaliação 
  • Avaliado em 18/09/2019
Charissa P.
Operations Manager
Serviços e tecnologia da informação, 2-10 funcionários
Usou o software por: Mais de dois anos
  • Classificação geral
    5/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    5/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    5/5
  • Probabilidade de recomendação
    10/10
  • Fonte da avaliação 
  • Avaliado em 02/03/2019

"Not just for Retail Computer Shops"

Comentários: If you track inventory, deal with repair tickets, and need to keep up with marketing to your client base, then this is unbeatable. When I was operations manager for a Retail and B2B MSP we switched our retail side from Connectwise to Repairshopr and it was like night and day. It connected quicker, gave us access to our inventory, integrated with Quickbooks online, and gave us custom-ability to really make it fit our business model. As operations manager I was able to build this around our existing processes and make it flow seamlessly.
I now have moved to a telecom that could benefit from this, and the only reason I haven't switched are the two cons I listed. Both of them are offered by Quickbooks own ticketing system.
Don't let their niche market of Retail ISP shops fool you. I've heard of this being integrated into auto shops and other mechanical fields. If you are in a business that dispatches any sort of technician, then this is the product you need.

Vantagens: The integration with other programs makes this unstoppable!
This ties a CRM to your POS to your ticketing system. Being able to integrate all of these makes this system one of the most powerful I've worked with. It doesn't feel overbearing either. I worked with Kaseya BMS and Connectwise and both of those felt like beasts. This took a lot of key elements that those two systems have and brought them down to a retail level at a price that all companies should be able to afford.
One of the best parts is that they are always integrating new features and squashing bugs. I was always amazed at how often new useful tools were being added. I'm pretty sure they don't have a huge team, but it felt like there must be hundreds of them with what was being accomplished.

Desvantagens: Integration with Quickbooks Desktop is limited, but Quickbooks online is excellent. I wish it had the ability to map out locations to dispatch technicians too. It will track where your clients are at, but if you are trying to schedule multiple field techs, it would be ideal if you could see specific open tickets on a map (Maybe ones labeled "Onsite") and then be able to assign them to technicians based on location.

  • Fonte da avaliação 
  • Avaliado em 02/03/2019