RepairShopr

Quem usa o RepairShopr?

RepairShopr is designed to serve all kinds of repair shops and field service businesses, from one-person armies to multi-location franchises alike.

Conheça o RepairShopr

Robust ticketing and invoicing system, CRM, POS, and marketing platform for repair shops.

RepairShopr - Informação

Servably

https://servably.com/

Fundada em 2010

Assistência

  • Horário comercial
  • Online

Implantação

  • Instalado - Mac
  • Nuvem, SaaS, web
  • Instalado - Windows
  • Celular - iOS nativo
  • Celular - Android nativo

Formação

  • Ao vivo online
  • Webinars
  • Documentos
RepairShopr - Vídeo
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RepairShopr - Visão geral de preços

O RepairShopr não possui uma versão gratuita, mas oferece versão de teste grátis. Versão paga do RepairShopr a partir de US$ 49,00/mês.


Preço inicial

US$ 49,00/mês

Versão gratuita

Não

Teste Grátis

Sim

Recursos do RepairShopr

  • Assinatura eletrônica
  • Gestão de comissões
  • Gestão de descontos
  • Gestão de devoluções
  • Gestão de vales-presente
  • Integração de comércio eletrônico
  • Leitura de códigos de barras
  • PDV para restaurantes
  • PDV para varejo
  • Perfis de conta de cliente
  • Programa de fidelidade
  • Várias localizações

Ver lista completa de Sistemas PDV

  • Agendamento
  • Aplicativo móvel
  • Banco de dados do cliente
  • Cobrança e faturamento
  • Gestão de estoques
  • Gestão de expedição
  • Gestão de pedidos de trabalho
  • Gestão de trabalhos
  • Gestão técnica
  • Orçamentos/estimativas
  • Rastreamento do histórico de atendimento
  • Roteamento

Ver lista completa de Sistemas de Canalização

  • Acesso para Celular
  • Agendamento
  • Agendamento de manutenção
  • Banco de dados do cliente
  • Cobrança e faturamento
  • Controle de estoque
  • Gestão de expedição
  • Gestão de pedidos de trabalho
  • Gestão de trabalhos
  • Gestão técnica
  • Orçamentos e estimativas
  • Rastreamento do histórico de atendimento
  • Roteamento

Ver lista completa de Sistemas de HVAC

  • Alertas/transferência
  • Armazenamento de documentos
  • Bate-papo em tempo real
  • Comunicação multicanal
  • Configuração do fluxo de trabalho
  • Controle e acesso remoto
  • Gestão da base de conhecimento
  • Gestão de ativos de TI
  • Gestão de call centers
  • Gestão de tíquetes
  • Gestão do SLA (acordo do nível de serviço)
  • Imagem de marca personalizável
  • Integração de e-mail
  • Integração de redes sociais
  • Macros e modelos de respostas
  • Portal de autoatendimento
  • Rastreamento de interações
  • Relatórios e análise de dados
  • Roteamento automático
  • Supervisão de rede

Ver lista completa de Sistemas de Help Desk

  • Controle de reparações
  • Design de joias
  • Gestão de apreciações
  • Gestão de atacadistas
  • Gestão de comissões
  • Gestão de fornecedores
  • Gestão de marketing
  • Gestão de preços
  • Gestão de várias lojas
  • Histórico de compra do cliente
  • Remessas

Ver lista completa de Sistemas para Joalheria

  • Acesso para Celular
  • Armazenamento de documentos
  • Cotizações e propostas
  • Geração de leads
  • Gestão de tarefas
  • Gestão territorial
  • Integração da automação de marketing
  • Integração de bate-papo interno
  • Integração de redes sociais
  • Lead Scoring
  • Marketing por e-mail
  • Segmentação
  • Sistema de calendário ou lembretes

Ver lista completa de Software CRM

  • Análise de dados do atendimento ao cliente
  • Bate-papo ao vivo
  • Catalogação e categorização
  • Controle de respostas por e-mail
  • Gestão do conhecimento
  • Indicadores de desempenho
  • Pesquisa
  • Portal de autoatendimento
  • Rastreamento do suporte ao cliente

Ver lista completa de Software CRM Online

  • Acesso para Celular
  • Agendamento
  • Assinatura eletrônica
  • Banco de dados de contatos
  • Cobrança e faturamento
  • Coleta de pagamento no campo
  • Gestão de contratos
  • Gestão de estoques
  • Gestão de expedição
  • Gestão de pedidos de trabalho
  • Orçamentos/estimativas
  • Rastreamento do histórico de atendimento
  • Relógio de ponto online
  • Roteamento

Ver lista completa de Software FSM (Gerenciamento de Serviços de Campo)

  • Banco de dados de contatos
  • Calculadora de impostos
  • Cobrança de projetos
  • Cobrança por horas
  • Cobrança recorrente ou de assinaturas
  • Faturamento de contingências
  • Faturas personalizáveis
  • Faturação online
  • Gestão de agências de cobranças
  • Múltiplas moedas
  • Pagamentos móveis
  • Pagamentos online
  • Portal de cobrança
  • Processamento de pagamentos

Ver lista completa de Software de Faturação

  • CRM
  • Cobrança e faturamento
  • Códigos de barras/Etiquetas
  • Formulários de admissão
  • Gestão de estoques
  • Ponto de vendas (PDV)
  • Tíquetes de reparação

Ver lista completa de Software de Reparação de Computadores

RepairShopr - Alternativas

Mais alternativas ao RepairShopr

RepairShopr - Avaliações

Exibindo 5 de 113 avaliações

Geral
4,7/5
Praticidade
4,5/5
Atendimento ao cliente
4,5/5
Recursos
4,6/5
Relação qualidade/preço
4,6/5
Christian B.
Owner / Operator
Hardware, 2-10 funcionários
Usou o software por: Mais de dois anos
  • Classificação geral
    5/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    5/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    5/5
  • Probabilidade de recomendação
    10/10
  • Fonte da avaliação 
  • Avaliado em 11/09/2018

"Repair Shop? Computer, Smartphone, Customer Management and Follow up so worth it!"

Comentários: I have jumped from many different customer management systems, each one does it own unique thing. Repairshopr though has set the bar in my opinion. Repairshopr has really carved out a niche in the repair community. One of the most basic and simplistic things that sold me was the feature that lets you send out a automated email that is customized to say the customers name so it makes it look like you took the time to sit down and write this email. They call this their "Marketr" feature. You can actually set it to do any kind of email but where this sold me on Repairshopr was how you can have it follow up with the customer to make sure their repair is doing well and you can set this at different intervals. I have not changed it but by defaults it sends 2 emails asking how things are going the first 2 weeks and then another follow up in 90 days. I am big in to customer service and when I saw this feature, I knew I had to have Repairshopr. The time this saves is indispensable. I have really had a good experience with Repairshopr overall. Down time is almost non-existent. Any issues I have had where I have had to contact support has been really positive. I also like to see that my money is going to a constntly improving product. Everyone I have interacted with at Repairshopr has been wonderful.

Vantagens: -Automated personalization customer follow-up saves a bunch of time
-Asset Tracking
-Tickets that are trackable for each customer profile
-Continued updates to enhance the entire product
-Inventory Tracking
-Estimates
-Multiple Integrations with your website for
-Parts Tracking
-Leads and turning those leads in to sales
There are so many features that I want to use but because I stay so busy, I cannot use them all. If this bothers you, you have a plethora of options that you can turn on, or turn off. You can also set each user profile to a specific group, like Tech level 1, Tech level 2, Tech level 3, and assign them each with different access to different things.

Desvantagens: -Lack of scheduling an employee(s) although there is a clock in/clock out feature
-Lack of payroll integration, I have to use a separate program for payroll alone
-Lack of being able to hide certain notes or a specific ticket or customer profile that may be an escalated issue, where you do not want your employees seeing.
-Lack of backup options built in to the plan at no cost, Repairshopr has been very reliable since I have been using it, I am not really concerned about not having this backed up.
I cannot really come up with many cons, this product is great, if you are in the repair business just suck it up and set aside the monthly spend, it pays for itself.

  • Fonte da avaliação 
  • Avaliado em 11/09/2018
Gary G.
Bench Technician
Hardware, 2-10 funcionários
Usou o software por: 6 a 12 meses
  • Classificação geral
    4/5
  • Praticidade
    4/5
  • Recursos e funcionalidades
    5/5
  • Atendimento ao cliente
    4/5
  • Relação qualidade/preço
    5/5
  • Probabilidade de recomendação
    8/10
  • Fonte da avaliação 
  • Avaliado em 25/07/2019

"90% coded, but A+ For Effort!"

Comentários: I switched over to this from another product that was outdated and unliked; RepairShopr has done great work on their product so far, but I'm hoping a finished product comes out sooner rather than later!

Vantagens: Once you learn how to use the software correctly, checking customers in and out is a breeze! It's very fluid, with adding customer data, device information, and payment being integrated all into the few screens. There are a lot of places to leave notes, receive notifications, and even interact with customers via email and text messages. Super useful!

Desvantagens: It feels like the software is ALMOST complete, but not quite. I frequently encounter bugs in a few trouble areas at least once a week (thankfully it never happens in important transaction areas) but it's a little frustrating to not be able to load certain pages or write information without refreshing the application a few times.

  • Fonte da avaliação 
  • Avaliado em 25/07/2019
Timothy N.
Founder/CEO
Serviços e tecnologia da informação, 2-10 funcionários
Usou o software por: Mais de um ano
  • Classificação geral
    1/5
  • Praticidade
    2/5
  • Recursos e funcionalidades
    2/5
  • Atendimento ao cliente
    1/5
  • Relação qualidade/preço
    4/5
  • Probabilidade de recomendação
    1/10
  • Fonte da avaliação 
  • Avaliado em 24/05/2017

"Underdeveloped software, support is slow and under skilled but has potential."

Comentários: The best part of the software is that most things are all in a single place. The cost is low enough that we work though the other issues.

Vantagens: Low cost is the best feature. It is pretty easy to use aside from poorly designed features. Everything is in one place which is really nice.

Desvantagens: The customer support is poor with very long response times If you hit on an issue that is broken we often do not get a response at all. Poorly developed features once you go beyond the basic use things don't work properly or only partially. No usable security at all so there is no way to control when employees access system or from where. Leads system is poorly done, contract system makes no sense, DOMO integration doesn't work well due to poor data management. Help desk has less features then a basic email system way underdeveloped. Credit card tokens poorly designed you can't do recurring billing beyond 5 months or you have to call the clients to get updated card info each time, merchant says that we should be able to go out as long as two years? Currently we can't recommend this to anyone beyond a one man shop who thinks they will use more then the most basic features.

  • Fonte da avaliação 
  • Avaliado em 24/05/2017
Terrell M.
Owner
Serviços e tecnologia da informação, Profissional autônomo
Usou o software por: 6 a 12 meses
  • Classificação geral
    5/5
  • Praticidade
    4/5
  • Recursos e funcionalidades
    4/5
  • Atendimento ao cliente
    4/5
  • Relação qualidade/preço
    4/5
  • Probabilidade de recomendação
    8/10
  • Fonte da avaliação 
  • Avaliado em 18/09/2019

"Good all around Customer management Software"

Comentários: I wish I would have tested it thoroughly before investing but I have not found many other software that does all that it does so I'm ok with it.

Vantagens: It has lot's of features inventory management, helpdesk and ticketing system, email marketing, POS and numerous integrations that make this feature rich.

Desvantagens: Some of the features are limited and payment gateway options are somewhat limited. It's a good mix of services but you have to put time and money into it raising the cost in one way or another

  • Fonte da avaliação 
  • Avaliado em 18/09/2019
Charissa P.
Operations Manager
Serviços e tecnologia da informação, 2-10 funcionários
Usou o software por: Mais de dois anos
  • Classificação geral
    5/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    5/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    5/5
  • Probabilidade de recomendação
    10/10
  • Fonte da avaliação 
  • Avaliado em 02/03/2019

"Not just for Retail Computer Shops"

Comentários: If you track inventory, deal with repair tickets, and need to keep up with marketing to your client base, then this is unbeatable. When I was operations manager for a Retail and B2B MSP we switched our retail side from Connectwise to Repairshopr and it was like night and day. It connected quicker, gave us access to our inventory, integrated with Quickbooks online, and gave us custom-ability to really make it fit our business model. As operations manager I was able to build this around our existing processes and make it flow seamlessly.
I now have moved to a telecom that could benefit from this, and the only reason I haven't switched are the two cons I listed. Both of them are offered by Quickbooks own ticketing system.
Don't let their niche market of Retail ISP shops fool you. I've heard of this being integrated into auto shops and other mechanical fields. If you are in a business that dispatches any sort of technician, then this is the product you need.

Vantagens: The integration with other programs makes this unstoppable!
This ties a CRM to your POS to your ticketing system. Being able to integrate all of these makes this system one of the most powerful I've worked with. It doesn't feel overbearing either. I worked with Kaseya BMS and Connectwise and both of those felt like beasts. This took a lot of key elements that those two systems have and brought them down to a retail level at a price that all companies should be able to afford.
One of the best parts is that they are always integrating new features and squashing bugs. I was always amazed at how often new useful tools were being added. I'm pretty sure they don't have a huge team, but it felt like there must be hundreds of them with what was being accomplished.

Desvantagens: Integration with Quickbooks Desktop is limited, but Quickbooks online is excellent. I wish it had the ability to map out locations to dispatch technicians too. It will track where your clients are at, but if you are trying to schedule multiple field techs, it would be ideal if you could see specific open tickets on a map (Maybe ones labeled "Onsite") and then be able to assign them to technicians based on location.

  • Fonte da avaliação 
  • Avaliado em 02/03/2019