Quem usa o Intercom?
A Intercom possui mais de 30.000 clientes pagantes em todo o mundo, incluindo empresas maiores, como New Relic, Sothebys e Shopify, além de empresas menores, como Airtable e Coda.
Conheça o Intercom
A Intercom constrói um conjunto de produtos com mensagens em primeiro lugar para empresas, a fim de acelerar o crescimento ao longo do ciclo de vida do cliente. Ela fornece uma plataforma completa de crescimento para marketing, vendas e suporte. As empresas mais bem-sucedidas do mundo, como Atlassian, Shopify e New Relic, usam o Intercom para impulsionar o crescimento por meio de bate-papo, bots e comunicações personalizadas com os clientes.
Intercom - Informação
Intercom
https://www.intercom.com/
Fundada em 2011
Intercom - Preços
O Intercom não possui uma versão gratuita, mas oferece versão de teste grátis. Versão paga do Intercom a partir de US$ 39,00/mês.
Preço inicial
US$ 39,00/mês
Versão gratuita
Não
Teste grátis
Sim
Implantação
Nuvem, SaaS, web
Celular - iOS nativo
Celular - Android nativo
Formação
Ao vivo online
Webinars
Documentos
Assistência
Horário comercial
Online
Recursos do Intercom
Ferramentas de Automação de Marketing
- Análise de dados/Rastreamento do ROI
- CTAs personalizáveis
- Campanhas gota a gota
- Conteúdo dinâmico
- Inteligência de vendas
- Lead Scoring
- Marketing de pesquisa
- Marketing social
- Páginas de início/formulários web
- Rastreamento de visitantes do site
- Segmentação
- Testes A/B
Ferramentas de Email Marketing
- Biblioteca de imagens
- Campanhas gota a gota
- Conformidade com CAN SPAM
- Conteúdo dinâmico
- E-mail otimizados para celulares
- E-mails acionados por eventos
- Editor de e-mail de WYSIWYG
- Gerenciamento de listas
- Gestão de assinantes
- Gestão de modelos
- Pesquisas do cliente
- Páginas de início/formulários web
- Relatórios e análise de dados
- Respondedores automáticos
- Testes A/B
Sistemas de Atendimento ao Cliente
- Alertas/transferência
- Assistente virtual
- Base de conhecimento
- Bate-papo ao vivo
- Gerenciamento de e-mails
- Gestão de call centers
- Gestão de compromissos
- Gestão de filas
- Gestão do fluxo de trabalho
- Indicadores de desempenho
- Integração de redes sociais
- Portal de autoatendimento
- Questionários e feedback
Sistemas de SMS em Massa
O fornecedor ainda não preencheu essa informação.
Software de Chat ao Vivo
- Bate-papo proativo
- Compartilhamento de tela
- Formulário offline
- Imagem de marca personalizável
- Integração de terceiros
- Rastreamento de visitantes do site
- Respostas predeterminadas
- Segmentação geográfica
- Transferências/encaminhamento
Software de Geração de Leads
- Banco de dados de contatos
- Captura de leads
- Ferramentas de prospecção
- Gestão do pipeline
- Importação/exportação de dados
- Integração de banco de dados de leads
- Lead Nurturing
- Lead Scoring
- Segmentação de leads
- Verificação/validação de leads
Intercom - Alternativas
Mais alternativas ao Intercom
Intercom - Avaliações
Read all reviewsOverall rating
Average score
Liam M.
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Classificação geral5 /5
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Praticidade5 /5
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Recursos e funcionalidades4 /5
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Atendimento ao cliente5 /5
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Relação qualidade/preço4 /5
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Probabilidade de recomendação
- Fonte da avaliação
- Avaliado em 01/08/2019
"Not Much Competition"
Comentários: Everything has been fantastic from the Customer Success-led implementation process to it being deployed to our users. Multiple compliments on the feasibility of use since purchasing.
Vantagens: From both the administrative and user perspective, the ease of use and just overall depth of what you can create with the product is very impressive. It allows a great amount of customer support to be automated and simplify it's delivery via articles and a knowledge base that'll continually grow. Although it's not the biggest feature, as a user, I love that it's focused on getting you an answer/resolution the quickest way possible given the same entry method. Type "adding users" in an application with Intercom support will quickly both deliver you articles that can potentially solve your problem or will also quickly deploy a CSM to you to answer it directly in case it was a bit more complex. Best part though is the feedback cycle, you're typing exactly what you want to know into the application and if no articles return: New Content Topic.
Desvantagens: Theres really not much. I've run into situations where it was wrongly applied within other organizations and not properly resourced, giving a less than average experience. But that's not as much specific to Intercom themselves. Given they are the industry leader, it can come at a premium for a larger organizations.
- Fonte da avaliação
- Avaliado em 01/08/2019
Jennie Z.
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Classificação geral5 /5
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Praticidade4 /5
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Recursos e funcionalidades3 /5
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Atendimento ao cliente4 /5
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Relação qualidade/preço5 /5
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Probabilidade de recomendação
- Fonte da avaliação
- Avaliado em 15/10/2019
"A Great Lead Capture"
Comentários: Makes customer communication and customer acquisition easier. I wish the chat flows were more advanced and customizable. There was definitely a learning curve with the chat flows. Also, I don't believe I can export contact information with my leads.
Vantagens:
-Capturing emails and names
-Integrating to Hubspot and other software for easy lead closure
-Creating chat flows allows us to communicate to customers faster and saves us time
Desvantagens:
-Would like to combine actions on Intercom
-Hubspot Integration is not perfect; would like to have specific field matching
-Chat flow capabilities are limited
- Fonte da avaliação
- Avaliado em 15/10/2019
Angy D.
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Classificação geral5 /5
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Praticidade5 /5
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Recursos e funcionalidades5 /5
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Atendimento ao cliente5 /5
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Relação qualidade/preço5 /5
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Probabilidade de recomendação
- Fonte da avaliação
- Avaliado em 30/09/2020
"Intercom a safe option"
Comentários: My overall experience with Intercom was very good
Vantagens: The product is easy to use, the live chat idea is still one of the best customer support options.
Desvantagens: What I like the least is that it does not have so many options to integrate other work tools to Intercom, for example creating a report in Jira, from the user chat
Resposta dos fornecedores
por Intercom em 16/10/2020
Thanks for leaving us this review Angy! I'm so happy to hear that your experience with Intercom has been good and that we're helping you support your customers so well.
Thanks also for your feedback regarding our integrations - I know the team is having a discussion about this right now so I'll make sure to get this over to them.
Thanks again,
Kate (Intercom - Customer Engagement)
- Fonte da avaliação
- Avaliado em 30/09/2020
Tasha D.
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Classificação geral1 /5
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Praticidade1 /5
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Recursos e funcionalidades1 /5
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Atendimento ao cliente1 /5
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Relação qualidade/preço1 /5
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Probabilidade de recomendação
- Fonte da avaliação
- Avaliado em 25/10/2019
"Awful product with terrible support"
Comentários: Support was terrible. They often provided 'create something custom through our API' as the solution to most of the inadequacies of the product. They also rarely listen or read the problem correctly and I would spend a bunch of time trying to implement the solution they provided only to find out it didn't meet any of the criteria I provided. You know its bad when a support tool lacks good support!
Vantagens: Admin interface is visually appealing. Widget is not.
Desvantagens: Lacks basic/rudimentary functionality. Simple things like auto triggering a message at the company level when specific criteria is met is not possible. Tagging system is not easy to use and lacks basic features. Can't customize inboxes as needed. I felt like you product blog was so delightful that your product would be the same but it felt like you weren't living your word. Nothing was easy on this product.
- Fonte da avaliação
- Avaliado em 25/10/2019
Beat R.
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Classificação geral5 /5
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Praticidade4 /5
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Recursos e funcionalidades4 /5
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Atendimento ao cliente2 /5
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Relação qualidade/preço4 /5
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Probabilidade de recomendação
- Fonte da avaliação
- Avaliado em 17/07/2020
"Advertising for Intercom in every E-Mail"
Comentários: We have been using the solution productively for some time now, then discontinued it for cost reasons. Now a plan was booked and cancelled in a new subscription structure again as a test. In the plans up to Pro, the customer also figures as an advertising slingshot, since an advertising line for intercom is always included in every e-mail. Since we did not want this at all (after all, the plan already costs 99 dollars / month) the test was finally cancelled. Intercom didn't want to offer a solution to this, except to offer updates to the next higher subscription (499 dollars / month) which is not affordable for a small company.
Vantagens:
+ Beautiful design, with many useful details.
+ Good iOS and Android app with slightly limited operation.
+ An easy to understand messenger for the customer.
+ Customisable messenger with colours, text and details.
Desvantagens:
- High price and only monthly plans.
- Platform only in English.
- Minimal help center, but large but confusing Academy pages.
- Tedious setup help, although the setup itself is not complex.
- Support replies take up to two days, in English only.
Resposta dos fornecedores
por Intercom em 30/07/2020
Thanks for taking the time to leave us this review Beat and letting us know about your intercom experience. I'm sorry to hear that we're not the right fit for you at this time, but thank you for sending us your feedback.
Kate (Intercom - Customer Engagement)
- Fonte da avaliação
- Avaliado em 17/07/2020
