Conheça o Intercom
A Intercom constrói um conjunto de produtos com mensagens em primeiro lugar para empresas, a fim de acelerar o crescimento ao longo do ciclo de vida do cliente. Ela fornece uma plataforma completa de crescimento para marketing, vendas e suporte. As empresas mais bem-sucedidas do mundo, como Atlassian, Shopify e New Relic, usam o Intercom para impulsionar o crescimento por meio de bate-papo, bots e comunicações personalizadas com os clientes.
Quem usa o Intercom?
A Intercom possui mais de 30.000 clientes pagantes em todo o mundo, incluindo empresas maiores, como New Relic, Sothebys e Shopify, além de empresas menores, como Airtable e Coda.
Onde o Intercom pode ser implantado?
Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet)
Sobre o fornecedor
- Intercom
- Fundado em 2011
- Bate-papo
Países disponíveis
Alemanha, Austrália, Canadá, Estados Unidos, Reino Unido
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Sobre o fornecedor
- Intercom
- Fundado em 2011
- Bate-papo
Países disponíveis
Alemanha, Austrália, Canadá, Estados Unidos, Reino Unido
Vídeos e imagens do Intercom
Compare preços do Intercom com produtos similares
Recursos do Intercom
Alternativas ao Intercom
Avaliações do Intercom
Guilherme
Ferramenta robusta e incrível
Comentários: Experiência fácil, prática e intuitiva.
Vantagens:
A gestão multicanais da ferramenta é um ponto incrível. Muitas vezes os clientes abrem chamados por canais distintos, porém, o intercom organiza de forma fantástica essa demanda.
Desvantagens:
Acredito que o alto custo seja o principal ponto negativo.
David
Intercom is about as close to a perfect piece of software as you can get.
Comentários: You cannot go wrong with Intercom for your sales or customer support needs. It's a fantastic product.
Vantagens:
I am a bit of a snob when it comes to User Interfaces. I tend to be very picky, and notice the smallest issue. Intercom is not only a very powerful piece of software but also is as about as close to perfect as you can get.
Desvantagens:
Nothing, we only use a fraction of it currently, but each time there is a sales or customer support need in the organization we find Intercom already has the perfect solution to the problem.
Jhara
"Intercom makes things easier for us"
Comentários: As I got more familiar with Intercom, I started to value the wealth of useful data and insights it provided. I appreciate how simple it is to communicate with just one consumer or a small group of them using channels like chat and email. To be honest, I feel like there is a lot more out there that I haven't discovered yet. Intercom is the tool to utilize if you want to learn more about how your website or app's visitors are interacting with your content.
Vantagens:
It's simple to keep track of connections and clients, plan events, automate processes, and more. Integrates well with a wide variety of other programs we employ. Great for keeping track of our SaaS customers and getting in touch with them through email or in-app messaging. This is also useful for developing automated help, which eliminates the need for our support staff to spend time on routine or trivial questions.
Desvantagens:
This led me to avoid reading my mailbox whenever possible. Acclimating to the program required some time because the presentation and formatting of messages were not immediately obvious. Intercom's many technical features and customization possibilities might be overwhelming at first glance.
Avaliador Verificado
Intercom is a scam
Comentários: Terrible, avoid
Vantagens:
Great UI, but that's about it. Please avoid this company
Desvantagens:
Very expensive! You need to pay for many features (in our case Survey add-on) and even then, they don't give you a full feature that you paid for but a limited version of that. To get full functionality of your purchased add-on, you need to upgrade again to a different plan again.
Graziela
Alternativas consideradas:
Great tool with some improvements needed, but a great ally for support and sales
Comentários:
INtercom is very nice, their support, account managers super efficient.
At the same time it has points for improvement from what I've seen from competitors I still prefer the package offered by Intercom
Vantagens:
- Chatbots in code - User-friendly when it comes to aesthetics - Fast and efficient support - It has a learning track which makes it easy for new developers
Desvantagens:
- Data analysis within the platform is quite poor, which brings the need to cross-check with other tools - Exporting data results in lack of standardization - Lack of governance to access team settings like macros, for example
