Intercom
da Intercom
Quem usa o Intercom?
A Intercom possui mais de 30.000 clientes pagantes em todo o mundo, incluindo empresas maiores, como New Relic, Sothebys e Shopify, além de empresas menores, como Airtable e Coda.
Conheça o Intercom
A Intercom constrói um conjunto de produtos com mensagens em primeiro lugar para empresas, a fim de acelerar o crescimento ao longo do ciclo de vida do cliente. Ela fornece uma plataforma completa de crescimento para marketing, vendas e suporte. As empresas mais bem-sucedidas do mundo, como Atlassian, Shopify e New Relic, usam o Intercom para impulsionar o crescimento por meio de bate-papo, bots e comunicações personalizadas com os clientes.
Detalhes do Intercom
Intercom
https://www.intercom.com/
Fundada em 2011
Preço do Intercom
O Intercom não possui uma versão gratuita, mas oferece versão de teste grátis. Versão paga do Intercom a partir de US$ 39,00/mês.
Preço inicial
US$ 39,00/mês
Versão gratuita
Não
Teste Grátis
Sim
Implantação
Nuvem, SaaS, web
Celular - iOS nativo
Celular - Android nativo
Formação
Ao vivo online
Webinars
Documentos
Assistência
Horário comercial
Online
Recursos do Intercom
O fornecedor ainda não preencheu essa informação.
Produtos mais populares
Avaliações do Intercom
Exibindo 5 de 692 avaliações
Liam M.
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Classificação geral5/5
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Praticidade5/5
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Recursos e funcionalidades4/5
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Atendimento ao cliente5/5
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Relação qualidade/preço4/5
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Probabilidade de recomendação
- Fonte da avaliação
- Avaliado em 01/08/2019
"Not Much Competition"
Comentários: Everything has been fantastic from the Customer Success-led implementation process to it being deployed to our users. Multiple compliments on the feasibility of use since purchasing.
Vantagens: From both the administrative and user perspective, the ease of use and just overall depth of what you can create with the product is very impressive. It allows a great amount of customer support to be automated and simplify it's delivery via articles and a knowledge base that'll continually grow. Although it's not the biggest feature, as a user, I love that it's focused on getting you an answer/resolution the quickest way possible given the same entry method. Type "adding users" in an application with Intercom support will quickly both deliver you articles that can potentially solve your problem or will also quickly deploy a CSM to you to answer it directly in case it was a bit more complex. Best part though is the feedback cycle, you're typing exactly what you want to know into the application and if no articles return: New Content Topic.
Desvantagens: Theres really not much. I've run into situations where it was wrongly applied within other organizations and not properly resourced, giving a less than average experience. But that's not as much specific to Intercom themselves. Given they are the industry leader, it can come at a premium for a larger organizations.
- Fonte da avaliação
- Avaliado em 01/08/2019
Peter C.
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Classificação geral4/5
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Praticidade3/5
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Recursos e funcionalidades5/5
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Atendimento ao cliente4/5
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Relação qualidade/preço4/5
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Probabilidade de recomendação
- Fonte da avaliação
- Avaliado em 13/12/2019
"Complete Package"
Comentários: We had the opportunity to start fresh with a new ticket system/knowledge base so were shopping around. We came across Intercom and never looked back. While it has those things it is so much more being a central place to manage all our client related communications. It is by far the application I use most day-to-day.
Vantagens: Using Intercom has been an amazing experience. It is well thought out, full featured and continues to improve all the time. It has become an essential tool to communicate with our leads/clients. What is great is we can reach them (and they reach us) wherever they are: our website, in our web app, our mobile apps, email, etc.
Desvantagens: While it starts off cheap depending on the features you choose to use and your volume it can start to get expensive quick. I'm not saying the product still doesn't provide value (it absolutely does) just if I had to pick what I liked least I would say cost.
Resposta dos fornecedores
por Intercom em 18/12/2019
Hi Peter,
We really appreciate you leaving us a review and are so happy to hear Intercom is an essential part of your customer communication.
Thanks also for your feedback on pricing. We work really hard to align our pricing to the value you are seeing. Please get in touch if you would like to discuss your subscription options with us.
Kate (Intercom - Customer Engagement)
- Fonte da avaliação
- Avaliado em 13/12/2019
Avaliador Verificado
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Classificação geral5/5
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Praticidade5/5
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Recursos e funcionalidades4/5
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Atendimento ao cliente5/5
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Relação qualidade/preço5/5
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Probabilidade de recomendação
- Fonte da avaliação
- Avaliado em 28/04/2020
"Great intuitive software "
Comentários: Using this to answer incoming customer inquiries, resolution not, faq, and more
Vantagens: Easily merges email and live chat on one platform. Integrates loads of other software too. Also has built in reporting and lots of features that come standard
Desvantagens: Cannot merge tickets like other platforms do. Some reporting could use deeper drill downs and insights
Resposta dos fornecedores
por Intercom em 06/05/2020
Thanks for taking the time to let us know about your Intercom experience. I'm glad we're helping you manage your multi-channel support.
I've made sure to pass your feedback on ticketing and reporting on to the Product Team as I know we have a few plans in the workds that could address these.
Thanks again,
Kate (Intercom - Customer Engagement)
- Fonte da avaliação
- Avaliado em 28/04/2020
Guy Z.
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Classificação geral1/5
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Praticidade1/5
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Recursos e funcionalidades1/5
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Atendimento ao cliente1/5
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Relação qualidade/preço1/5
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Probabilidade de recomendação
- Fonte da avaliação
- Avaliado em 25/02/2020
"Horrendous company, be careful of getting locked in"
Comentários: Absolutely horrible in every possible way.
Vantagens: The UI allowing to construct auto-messages
Desvantagens:
They lure companies in to integrating intercom into the workflows and take advantage of the difficulty of later migrating to another product, in order to jack up the prices to ridiculous levels. We've had to complain multiple times each year for drastic overcharges (think 3x) and fight with them for months until they would process some refund (after numerous lies and diversion attempts by their reps).
Unethical company, unethical staff, can't be trusted one bit as a business partner.
Also be aware that they do not grandfather plans, and you are at their mercy, they can at any time give you a short notice before "updating" the pricing structure. The most recent "update" would have caused a ~5x in price, getting us to flee to another provider at a great internal cost.
Resposta dos fornecedores
por Intercom em 04/03/2020
Hi Guy - first off, I want to apologize for the difficulties you've had. Since Intercom started, we've focused entirely on the idea of strong customer relationships and I'm sorry that we let you down here. I hope I can clarify why these pricing changes are being made and provide some more context.
We've recently changed our pricing model to a simpler one that we believe is better aligned with the value our customers get from the product. That meant an increase in price for some customers and a decrease for others.
Getting pricing right at Intercom has admittedly always been really challenging for us, but we don't want you to feel this way.
I'm sorry to see you go as a customer. If you'd like to speak to your account manager (or me directly) about what happened for your account specifically, we'd really love to chat. You can email me (phil at intercom dot com) if you're open to a conversation.
Phil (Intercom - Customer Engagement)
- Fonte da avaliação
- Avaliado em 25/02/2020
Avaliador Verificado
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Classificação geral5/5
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Praticidade5/5
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Recursos e funcionalidades5/5
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Atendimento ao cliente5/5
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Relação qualidade/preço3/5
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Probabilidade de recomendação
- Fonte da avaliação
- Avaliado em 09/02/2020
"Pricey but well worth it after you grow"
Comentários: I am mostly satisfied with Intercom. But the price can escalate quickly if you want to add more agents and features.
Vantagens: Everything, period. Intercom is the leading company in the chat/support area. They are always innovating and keep bringing products that actually are useful. The competition just mimics their innovations while offering lower prices.
Desvantagens: The price. It could be a bit pricey if you are just starting out but after your company has a solid foundation it is a treat to use. And they have take care of this with their Early Stage start-up program. Everything for just $45 USD for the first year!
Resposta dos fornecedores
por Intercom em 12/02/2020
Thanks so much for taking the time to leave this review. I'm delighted to hear our early stage plan worked out so well for you. And don't worry, there's plenty more innovation yet to come!
- Fonte da avaliação
- Avaliado em 09/02/2020
