Quem usa o Intercom?

A Intercom possui mais de 30.000 clientes pagantes em todo o mundo, incluindo empresas maiores, como New Relic, Sothebys e Shopify, além de empresas menores, como Airtable e Coda.

Conheça o Intercom

A Intercom constrói um conjunto de produtos com mensagens em primeiro lugar para empresas, a fim de acelerar o crescimento ao longo do ciclo de vida do cliente. Ela fornece uma plataforma completa de crescimento para marketing, vendas e suporte. As empresas mais bem-sucedidas do mundo, como Atlassian, Shopify e New Relic, usam o Intercom para impulsionar o crescimento por meio de bate-papo, bots e comunicações personalizadas com os clientes.

Intercom - Informação

Intercom

https://www.intercom.com/

Fundada em 2011

Intercom - Preços

O Intercom não possui uma versão gratuita, mas oferece versão de teste grátis. Versão paga do Intercom a partir de US$ 39,00/mês.

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Preço inicial

US$ 39,00/mês

Versão gratuita

Não

Teste Grátis

Sim

Implantação

Nuvem, SaaS, web

Celular - iOS nativo

Celular - Android nativo

Formação

Ao vivo online

Webinars

Documentos

Assistência

Horário comercial

Online

Recursos do Intercom

Ferramentas de Automação de Marketing
Análise de dados/Rastreamento do ROI
CTAs personalizáveis
Campanhas gota a gota
Conteúdo dinâmico
Inteligência de vendas
Lead Scoring
Marketing de pesquisa
Marketing social
Páginas de início/formulários web
Rastreamento de visitantes do site
Segmentação
Testes A/B
Biblioteca de imagens
Campanhas gota a gota
Conformidade com CAN SPAM
Conteúdo dinâmico
E-mail otimizados para celulares
E-mails acionados por eventos
Editor de e-mail de WYSIWYG
Gerenciamento de listas
Gestão de assinantes
Gestão de modelos
Pesquisas do cliente
Páginas de início/formulários web
Relatórios e análise de dados
Respondedores automáticos
Testes A/B
Alertas/transferência
Assistente virtual
Base de conhecimento
Bate-papo ao vivo
Gerenciamento de e-mails
Gestão de call centers
Gestão de compromissos
Gestão de filas
Gestão do fluxo de trabalho
Indicadores de desempenho
Integração de redes sociais
Portal de autoatendimento
Questionários e feedback

O fornecedor ainda não preencheu essa informação.

Bate-papo proativo
Compartilhamento de tela
Formulário offline
Imagem de marca personalizável
Integração de terceiros
Rastreamento de visitantes do site
Respostas predeterminadas
Segmentação geográfica
Transferências/encaminhamento
Banco de dados de contatos
Captura de leads
Ferramentas de prospecção
Gestão do pipeline
Importação/exportação de dados
Integração de banco de dados de leads
Lead Nurturing
Lead Scoring
Segmentação de leads
Verificação/validação de leads

Intercom - Avaliações

Exibindo 5 de 707 avaliações

Geral
4,5/5
Praticidade
4,4/5
Atendimento ao cliente
4,4/5
Recursos
4,3/5
Relação qualidade/preço
4,1/5
Liam M.
People Operations Manager
Software, 13-50 funcionários
Usou o software por: 6 a 12 meses
  • Classificação geral
    5/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    4/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    4/5
  • Probabilidade de recomendação
    10/10
  • Fonte da avaliação 
  • Avaliado em 01/08/2019

"Not Much Competition"

Comentários: Everything has been fantastic from the Customer Success-led implementation process to it being deployed to our users. Multiple compliments on the feasibility of use since purchasing.

Vantagens: From both the administrative and user perspective, the ease of use and just overall depth of what you can create with the product is very impressive. It allows a great amount of customer support to be automated and simplify it's delivery via articles and a knowledge base that'll continually grow. Although it's not the biggest feature, as a user, I love that it's focused on getting you an answer/resolution the quickest way possible given the same entry method. Type "adding users" in an application with Intercom support will quickly both deliver you articles that can potentially solve your problem or will also quickly deploy a CSM to you to answer it directly in case it was a bit more complex. Best part though is the feedback cycle, you're typing exactly what you want to know into the application and if no articles return: New Content Topic.

Desvantagens: Theres really not much. I've run into situations where it was wrongly applied within other organizations and not properly resourced, giving a less than average experience. But that's not as much specific to Intercom themselves. Given they are the industry leader, it can come at a premium for a larger organizations.

  • Fonte da avaliação 
  • Avaliado em 01/08/2019
Peter C.
Dir. User Experience
Saúde, bem-estar e condicionamento físico, 2-10 funcionários
Usou o software por: Mais de um ano
  • Classificação geral
    4/5
  • Praticidade
    3/5
  • Recursos e funcionalidades
    5/5
  • Atendimento ao cliente
    4/5
  • Relação qualidade/preço
    4/5
  • Probabilidade de recomendação
    8/10
  • Fonte da avaliação 
  • Avaliado em 13/12/2019

"Complete Package"

Comentários: We had the opportunity to start fresh with a new ticket system/knowledge base so were shopping around. We came across Intercom and never looked back. While it has those things it is so much more being a central place to manage all our client related communications. It is by far the application I use most day-to-day.

Vantagens: Using Intercom has been an amazing experience. It is well thought out, full featured and continues to improve all the time. It has become an essential tool to communicate with our leads/clients. What is great is we can reach them (and they reach us) wherever they are: our website, in our web app, our mobile apps, email, etc.

Desvantagens: While it starts off cheap depending on the features you choose to use and your volume it can start to get expensive quick. I'm not saying the product still doesn't provide value (it absolutely does) just if I had to pick what I liked least I would say cost.

Resposta dos fornecedores

por Intercom em 18/12/2019

Hi Peter,

We really appreciate you leaving us a review and are so happy to hear Intercom is an essential part of your customer communication.

Thanks also for your feedback on pricing. We work really hard to align our pricing to the value you are seeing. Please get in touch if you would like to discuss your subscription options with us.

Kate (Intercom - Customer Engagement)

  • Fonte da avaliação 
  • Avaliado em 13/12/2019
Beat R.
Inhaber
Internet, 2-10 funcionários
Usou o software por: 6 a 12 meses
  • Classificação geral
    5/5
  • Praticidade
    4/5
  • Recursos e funcionalidades
    4/5
  • Atendimento ao cliente
    2/5
  • Relação qualidade/preço
    4/5
  • Probabilidade de recomendação
    2/10
  • Fonte da avaliação 
  • Avaliado em 17/07/2020

"Advertising for Intercom in every E-Mail"

Comentários: We have been using the solution productively for some time now, then discontinued it for cost reasons. Now a plan was booked and cancelled in a new subscription structure again as a test. In the plans up to Pro, the customer also figures as an advertising slingshot, since an advertising line for intercom is always included in every e-mail. Since we did not want this at all (after all, the plan already costs 99 dollars / month) the test was finally cancelled. Intercom didn't want to offer a solution to this, except to offer updates to the next higher subscription (499 dollars / month) which is not affordable for a small company.

Vantagens: + Beautiful design, with many useful details.
+ Good iOS and Android app with slightly limited operation.
+ An easy to understand messenger for the customer.
+ Customisable messenger with colours, text and details.

Desvantagens: - High price and only monthly plans.
- Platform only in English.
- Minimal help center, but large but confusing Academy pages.
- Tedious setup help, although the setup itself is not complex.
- Support replies take up to two days, in English only.

Resposta dos fornecedores

por Intercom em 30/07/2020

Thanks for taking the time to leave us this review Beat and letting us know about your intercom experience. I'm sorry to hear that we're not the right fit for you at this time, but thank you for sending us your feedback.

Kate (Intercom - Customer Engagement)

  • Fonte da avaliação 
  • Avaliado em 17/07/2020
Guy Z.
Manager
Serviços de informação, 51-200 funcionários
Usou o software por: Mais de dois anos
  • Classificação geral
    1/5
  • Praticidade
    1/5
  • Recursos e funcionalidades
    1/5
  • Atendimento ao cliente
    1/5
  • Relação qualidade/preço
    1/5
  • Probabilidade de recomendação
    0/10
  • Fonte da avaliação 
  • Avaliado em 25/02/2020

"Horrendous company, be careful of getting locked in"

Comentários: Absolutely horrible in every possible way.

Vantagens: The UI allowing to construct auto-messages

Desvantagens: They lure companies in to integrating intercom into the workflows and take advantage of the difficulty of later migrating to another product, in order to jack up the prices to ridiculous levels. We've had to complain multiple times each year for drastic overcharges (think 3x) and fight with them for months until they would process some refund (after numerous lies and diversion attempts by their reps).
Unethical company, unethical staff, can't be trusted one bit as a business partner.
Also be aware that they do not grandfather plans, and you are at their mercy, they can at any time give you a short notice before "updating" the pricing structure. The most recent "update" would have caused a ~5x in price, getting us to flee to another provider at a great internal cost.

Resposta dos fornecedores

por Intercom em 04/03/2020

Hi Guy - first off, I want to apologize for the difficulties you've had. Since Intercom started, we've focused entirely on the idea of strong customer relationships and I'm sorry that we let you down here. I hope I can clarify why these pricing changes are being made and provide some more context.

We've recently changed our pricing model to a simpler one that we believe is better aligned with the value our customers get from the product. That meant an increase in price for some customers and a decrease for others.
Getting pricing right at Intercom has admittedly always been really challenging for us, but we don't want you to feel this way.

I'm sorry to see you go as a customer. If you'd like to speak to your account manager (or me directly) about what happened for your account specifically, we'd really love to chat. You can email me (phil at intercom dot com) if you're open to a conversation.

Phil (Intercom - Customer Engagement)

  • Fonte da avaliação 
  • Avaliado em 25/02/2020
Miquel T.
CEO
Música, 2-10 funcionários
Usou o software por: 6 a 12 meses
  • Classificação geral
    4/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    4/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    4/5
  • Probabilidade de recomendação
    8/10
  • Fonte da avaliação 
  • Avaliado em 18/07/2020

"Good for startups"

Comentários: You can apply to a startup program, which costs 49$/month. Money is worth it.

Vantagens: To send push notifications without building anything from your end.

Desvantagens: You can't send images on the push notifications

Resposta dos fornecedores

por Intercom em 30/07/2020

Thanks so much for leaving us this review Miquel. It's great to hear that you're taking advantage of our early stage program - it really is an incredible offer and we're working on ways to make it even better!

Kate (Intercom - Customer Engagment)

  • Fonte da avaliação 
  • Avaliado em 18/07/2020