Quem usa esse software?

Our target audience is not limited or exclusive to just service and maintenance companies. If you employ field operatives to carry out planned or reactive jobs, our solution will be perfect for you.

Avaliações médias

33 avaliações
  • Geral 4.6 / 5
  • Praticidade 4.6 / 5
  • Atendimento ao cliente 4.9 / 5
  • Recursos 4.8 / 5
  • Relação qualidade/preço 4.5 / 5

Detalhes do produto

  • Versão gratuita Não
  • Avaliação gratuita Sim
  • Implantação Nuvem, SaaS, web
    Instalado - Windows
    Celular - iOS nativo
    Celular - Android nativo
  • Formação Pessoalmente
    Ao vivo online
    Webinars
    Documentos
  • Assistência Horário comercial
    Online

Dados sobre o fornecedor

  • Tracer Management Systems
  • http://www.joblogic.com
  • Fundada em 1998

Sobre o Joblogic

Joblogic Service Management Software enables your business to take the next step towards better efficiency, productivity and profitability. From logging quotes to accepting payments, scheduling jobs to managing assets, Joblogic connects your workforce and customers together. Our easy-to-use Mobile App allows your field workers to record job information, fill out compliance sheets, accept jobs and more. Try out Joblogic today with a 30-day Free Trial.

Recursos do Joblogic

  • Acesso para Celular
  • Agendamento de manutenção
  • Compras
  • Gerenciamento de fornecedores
  • Gestão de inspeções
  • Gestão de pedidos de trabalho
  • Lembretes
  • Listas de tarefas
  • Manutenção preditiva
  • Monitoração das condições
  • Agendamento
  • Aplicativo móvel
  • Banco de dados do cliente
  • Cobrança e faturamento
  • Gestão de estoques
  • Gestão de expedição
  • Gestão de pedidos de trabalho
  • Gestão de trabalhos
  • Gestão técnica
  • Orçamentos/estimativas
  • Rastreamento do histórico de atendimento
  • Roteamento
  • Acesso para Celular
  • Agendamento
  • Agendamento de manutenção
  • Banco de dados do cliente
  • Cobrança e faturamento
  • Controle de estoque
  • Envios
  • Gestão de pedidos de trabalho
  • Gestão de trabalhos
  • Gestão técnica
  • Orçamentos e estimativas
  • Rastreamento do histórico de atendimento
  • Roteamento
  • Agendamento
  • Cobrança e faturamento
  • Custos do trabalho
  • Digitalização de documentos
  • Gestão de clientes
  • Gestão de estoques
  • Gestão de leads
  • Gestão de pedidos de trabalho
  • Orçamentos e estimativas
  • Controle de horas
  • Elaboração de orçamentos e previsões
  • Gerenciamento de faturas
  • Gerenciamento de pedidos de compra
  • Gestão de pedidos de trabalho
  • Listas de materiais
  • Orçamentos e estimativas
  • Pedidos de mudanças
  • Rastreamento de percentual de progressão
  • Rastreamento do custo de produção
  • Relatórios de custos excedentes
  • Seguimento do custo até a conclusão
  • Acesso para Celular
  • Agendamento
  • Cobrança e faturamento
  • Controle de horas
  • Gestão de clientes
  • Gestão de contratos
  • Gestão de pedidos de trabalho
  • Orçamentos/estimativas
  • Para empreiteiros elétricos comerciais e/ou industriais
  • Acesso para Celular
  • Agendamento
  • Assinatura eletrônica
  • Banco de dados de contatos
  • Cobrança e faturamento
  • Coleta de pagamento no campo
  • Expedição
  • Gestão de contratos
  • Gestão de estoques
  • Gestão de pedidos de trabalho
  • Orçamentos/estimativas
  • Rastreamento do histórico de atendimento
  • Relógio de Ponto Online
  • Roteamento
  • Agendamento de salas
  • Controle de estoque
  • Cronograma de instalações
  • Gerenciamento de fornecedores
  • Gestão de ativos fixos
  • Gestão de equipamentos
  • Gestão de incidentes
  • Gestão de inspeções
  • Gestão de pedidos de trabalho
  • Gestão de visitantes
  • Gestão do espaço
  • Gestão preventiva
  • Imóveis residenciais
  • Para escolas
  • Propriedades comerciais
  • Acesso para Celular
  • Administração de chaveiros
  • Agendamento
  • Cobrança e faturamento
  • Gestão de calibração
  • Gestão de estoques
  • Gestão de pedidos de trabalho
  • Gestão preventiva
  • Gestão técnica
  • Manutenção preditiva
  • Rastreamento de recursos
  • Rastreamento do histórico de atendimento
  • Agendamento
  • Apreciação do desempenho
  • Controle de comparencimento
  • Elaboração de orçamentos e previsões
  • Gestão de empreiteiras
  • Gestão de recrutamento
  • Gestão do ciclo de vida do funcionário
  • Mão de obra variável
  • Projeção da mão de obra
  • Rastreamento de habilidades
  • Agendamento
  • Agendamento de manutenção
  • Banco de dados do cliente
  • Custos do trabalho
  • Gestão de equipamentos
  • Gestão de expedição
  • Gestão de pedidos de trabalho
  • Gestão de trabalhos
  • Imóveis residenciais
  • Propriedades comerciais
  • Rastreamento de recursos
  • Roteamento
  • Agendamento de manutenção
  • Controle de estoque
  • Gestão de pedidos de trabalho
  • Gestão de trabalhos
  • Rastreamento de equipamentos
  • Rastreamento de garantias
  • Acesso para Celular
  • Agendamento
  • Cobrança e faturamento
  • Gestão de clientes
  • Gestão de pedidos de trabalho
  • Gestão de químicos
  • Orçamentos e estimativas
  • Roteamento

As avaliações mais úteis do Joblogic

First class customer service!

Avaliado em 25/01/2019
Myles E.
Company Director
Fabricação elétrica/eletrônica, 13-50 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação 
4/5
Geral
5 / 5
Praticidade
5 / 5
Recursos e funcionalidades
5 / 5
Atendimento ao cliente
5 / 5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: We have been operating for 50 years, and all our systems and records have until very recently been paper-based. This has created various bottlenecks that have been damaging in terms of efficiency and responsiveness to customer requirements. I have embarked upon a root and branch upgrade of our business processes, hardware, software, training and recruitment and part of this has been sourcing a CRM/Job Management System that will allow us to refine our processes across all our activities and improve efficiency. We've started using Joblogic only recently but have rolled it out across the company already because the staff and management have picked it up so quickly. We have already noted significant improvements in our responsiveness to customers. All our office staff now have instant information to hand, instant updates from field engineers and can provide answers immediately over the phone despite not even necessarily having known a job was being undertaken. We aim to use Joblogic to the full, from creating quotes to purchase orders, to completing jobs and linking all the end result into our accounts software.

Vantagens: The software is easy to use, and the interface uses plain English text. The menu structure is excellent and intuitive. The manuals get you off the ground quickly by focusing on the most used elements, and are backed up by great videos and an extremely helpful, proactive and supportive 'on-boarding' team that are available through the live Chat service, by phone or email. I've used the chat system extensively as I've needed to ramp up the project quickly in all areas of the business in order to move from the paper-based system to this one without having the two running parallel for too long. The team at Joblogic have helped us every step of the way so far with rapid support, great work on the back-end and a great ear for our needs.

Desvantagens: The software and therefore our data is web-based. It's a risk for us to put all our work, notes, client files and potentially years of data somewhere other than on our offices. In an ideal world we'd have the software installed locally on our computers and our data files local too. Having said this, I raised my concerns with Joblogic and they told me how to export our data, which at a push could then be re-imported into another software developer's package if the worst happened with Joblogic.

Resposta dos fornecedores

por Tracer Management Systems em 08/02/2019

Myles, thank you so much for taking the time to review Joblogic.

It's great to hear that your implementation has been a success. We're pleased that you've enjoyed working with our on-boarding team too.

We do pride ourselves on having quality software but even more so on our customer service, so it's nice to know that you've had a good experience. Thanks again for choosing Joblogic.

Easy to use database with flexibility and good support

Avaliado em 22/08/2017
Carole W.
Operations Manager
Construção, 51-200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação 
5/5
Geral
5 / 5
Praticidade
5 / 5
Recursos e funcionalidades
5 / 5
Atendimento ao cliente
5 / 5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: We can streamline our day to day tasks through to our operatives and also link effectively to all our clients

Vantagens: Can use either desktop, mobile or web version of product. The software is easy to use and therefore you can train new staff quickly. You can report easily from Job Logic and you can also connect to Excel and then cut and slice the data using pivot tables

Desvantagens: Can be restrictive if suggestions for improvement are not taken on board by all customers. Because we have bespoke the product in the past, it is then difficult to upgrade easily to take into account the changes we have made.

Resposta dos fornecedores

por Tracer Management Systems em 14/03/2018

Hi Carole,
Thanks for you review of our software.
Its good to hear how easy and flexible you find the software to use, as well as the powerful reports contained within.
We always listen to feedback off clients and look to progress any ideas that suit or we feel would enhance the use of the system.

Regards
Joblogic Team

Long term relationship with joblogic - always had great service!

Avaliado em 22/08/2017
James M.
Business Development Manager
Serviços ao consumidor, 201-500 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação 
4/5
Geral
5 / 5
Praticidade
4 / 5
Recursos e funcionalidades
5 / 5
Atendimento ao cliente
4 / 5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: Allows us to provide our customers with smart reporting that competitors may not be able to produce.

Vantagens: The system allows us to carry out all our business functions, without needing any others internally to tie into it. Very simple to use and training employees is a fairly quick process.

Desvantagens: The system can be too reliant on human input. Would like to see a few more automated features throughout.

Resposta dos fornecedores

por Tracer Management Systems em 14/03/2018

Hi James,
Thanks for the great review!
Always to good to hear feedback from one of our long standing customers.
Its good to see that the new staff can be trained quickly, in house, which is what we always aim to be the case with any new feature.
The automated features are on the horizon for you in the future and we will be in touch to discuss them with you.

Regards
Joblogic Team

Now that I have had formal training I feel I will be able to use job logic to its full potential

Avaliado em 02/06/2017
Vicki E.
Admin Team Leader
Usou o software para: Mais de dois anos
Fonte da avaliação 
5/5
Geral
5 / 5
Praticidade
5 / 5
Recursos e funcionalidades
4 / 5
Atendimento ao cliente
5 / 5
Relação qualidade/preço

Vantagens: Its ease of use. very easy to use when you know how. I am looking forward to timesheets being easier when the engineers are taught to use it correctly.

Desvantagens: I think a few reports need to be changed and then it will work better for the company, I don't like that you cant have more than one screen open at a time i.e. doing a purchase order you can't then open the job page.

Resposta dos fornecedores

por Tracer Management Systems em 02/06/2017

Hi Vicki,
Thank you for taking the time to review our software.
We are happy that you have now found your feet with the software after some training.
We are sure over the coming months you will see more & more benefit from the ideas you formed with our trainer.

Thanks again!

The Joblogic Team

JobLogic review following training

Avaliado em 06/09/2016
Rebecca B.
Commercial Manager
Construção, 13-50 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação 
5/5
Geral
5 / 5
Praticidade
5 / 5
Recursos e funcionalidades
5 / 5
Atendimento ao cliente
5 / 5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: We placed an order with JobLogic a few months back, the service from start to finish has been outstanding. In particular the trainer Paul Webb has gone in my opinion above and beyond to ensure that our system has been setup up with zero flaws. The support team have been available over the phone every time we have needed assistance and have remotely logged on our computers to assist when necessary. The actual software system is exactly what we need for our company as it is not just a simple job management tool but can also effectively manage quotes and maintenance of assets amongst other things. I highly recommend this professional company.

Vantagens: Its ability to manage assets and maintenance. The JobLogic mobile app is also very easy to use which in the past has been a problem for our engineers when using other systems.

Desvantagens: That assets are displayed in the parts page.

Resposta dos fornecedores

por Tracer Management Systems em 06/09/2016

Hi Becky,
Thanks you for such a positive review for our team here in Birmingham and for the software as a whole.
Its good to know you found the team so helpful and that you have been well looked after by our training team.
Keep in touch in the run up to going live and don't hesitate to contact us for any advice or help.
JobLogic

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