da UseResponse

4.5 / 5 29 avaliações

Produtos populares

Quem usa esse software?

Best for any type of business like banks, universities, telecom operators, mobile operators, ios and android market sellers. Used mostly by business owners, support managers and marketing agents.

Avaliações médias

29 avaliações
  • Geral 4.5 / 5
  • Praticidade 5 / 5
  • Atendimento ao cliente 5 / 5
  • Recursos 4.5 / 5
  • Relação qualidade/preço 5 / 5

Detalhes do produto

  • Preço inicial US$ 15,00
  • Versão gratuita Não
  • Avaliação gratuita Sim
  • Implantação Instalado - Mac
    Nuvem, SaaS, web
    Instalado - Windows
  • Formação Ao vivo online
  • Suporte Horário comercial

Dados sobre o fornecedor

  • UseResponse
  • Fundada em 2011

Sobre o UseResponse

A powerful help desk ticketing system. Pricing starts at $15/month. Could be used as a self-hosted solution installed on your server or Cloud option, UseResponse can be embedded and deployed easily.

Recursos do UseResponse

  • Ações corretivas (CAPA)
  • Classificação de reclamações
  • Gerenciamento de comentários
  • Gestão de casos
  • Gestão de formulários
  • Gestão de questionários
  • Gestão do controle de qualidade
  • Monitoramento das redes sociais
  • Portal de autoatendimento
  • Rastreamento de edição
  • Rastreamento de reclamações do cliente
  • Roteamento
  • Alertas/transferência
  • Armazenamento de documentos
  • Bate-papo em tempo real
  • Comunicação multicanal
  • Gestão da base de conhecimento
  • Gestão de ativos de TI
  • Gestão de tíquetes
  • Gestão do SLA (acordo do nível de serviço)
  • Imagem de marca personalizável
  • Integração de e-mail
  • Portal de autoatendimento
  • Rastreamento de interações
  • Roteamento automático
  • Supervisão de rede
  • Chuva de ideias
  • Classificação de ideias
  • Colaboração
  • Painel de atividades
  • Rastreamento de criadores
  • Rastreamento do projeto
  • Seguimento de status
  • Cataloging/Categorization
  • Colaboração
  • Decision Tree
  • Fóruns de discussão
  • Gestão da base de conhecimento
  • Gestão de conteúdo
  • Pesquisa de texto completo
  • Portal de autoatendimento

Produtos sugeridos

As avaliações mais úteis do UseResponse

Powerful, easy to use,fantastic customer support

Traduzir com Google Avaliado em 10/11/2017
Michael S.
Director Of Development
Usou o software para: Mais de um ano
Fonte da avaliação 
5 / 5
5 / 5
Recursos e funcionalidades
5 / 5
Suporte ao cliente
5 / 5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: 1) I can provide managed customer/ticket support
2) I can easily integrate new custom support team members into the process
3) I can teach users about my site interactive to my support system
4) I can provide a 'Feature Request' system that I can use to not only assess user needs/desires but also keep them in the loop about status of those requests.

Vantagens: Right now my favorite feature is the 'inline' FAQ whereby I can add a 'What's This?' icon anywhere on my site which then pops up the UseResponse widget with an FAQ related to the user's current asset. This is fully integrated to the support system allowing me to both inform users of features interactively and allow for extended/related answers and even customer support. I tested a number of popular/leading competing services and found UseResponse to be the most comprehensive and easy to use of all of them and the price is decidedly right. For me the final deciding factor was that a company that creates customer support software in fact provides superior customer support too. I was able to learn about and set up all the features I needed with direct and caring support. I don't often 'gush' about software (actually usually I gripe :) ) but UseResponse IMHO deserves it.

Desvantagens: So far not much. The only feature I'd love to include is the ability for FAQ/Articles to link to other articles inside the widget. Right now you are limited to either the sidebar of related articles (which keeps you in the widget) or adding a hyperlink to an artcile which opens a new browser window. I"m told they are working on that too though so that would leave me with nothing to complain about.

UseResponse: an All-in-One Solution for your Help Desk and Support Suite.

Traduzir com Google Avaliado em 24/03/2017
Loveday A.
Project Manager
Serviços e tecnologia da informação, 2-10 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação 
5 / 5
4 / 5
Recursos e funcionalidades
5 / 5
Suporte ao cliente
5 / 5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: UseResponse has proved to be one of the Best decisions we undertook. We were looking for an All-in-One Solution to enable us to manage Our Customer Support Solutions, and UseResponse turned out simply great. We used the Trial version, and got Our Team to test every aspect of the system, and were very happy with the outcome and Information gathered were thoroughly analysed and formed part of Our decision to upgrade. The System interface is highly customisable to Our needs, and it's easier for Our Team to use Its Self-Service Community integration to Gather ideas, Topic Voting, aggregate Problems, Questions, provide support with this great customer feedback software, help desk ticketing system packed in one simple solution. Digging deeper, we utilised the Help Desk Analytics Tools (HDAT) to measure Support Agents Performance. One other great feature is the Intelligent Ticket Processing (ITP) and the ease with which All requests aggregated in one inbox from different support channels. I will highly recommend anyone whose Business is looking for a seamless Combination of Help Desk + Multilingual Knowledge Base Features and API integration and Mobile ready (IOS and Android integration). Throughout the integration Process, the UseResponse Team were of immense support. Their Customer Support Team is great. UseResponse is Value for money.

Vantagens: Unique feedback system
Social Integration
Content analysing
Multi lingual knowledge bases
Unified Agents interface for all platforms
Fast customer support and problem-solving
Unique feedback system
Ticket merge
Restful API, IOS, Android integration
Several Feedback sources: community portal, embedded widget
Ease of Installation

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