15 anos ajudando empresas brasileiras
a escolherem o melhor software

Conheça Accelo

O Accelo CRM é a maneira mais fácil de manter toda a comunicação relacionada a vendas em um único local para pequenas e médias empresas. Unifique a equipe rastreando e compartilhando automaticamente e-mails de contato, anexos, compromissos, anotações e campos personalizados para visualizar com precisão toda a jornada de vendas do cliente potencial. Essa plataforma de tecnologia inteligente permite que você experimente previsões e informações de vendas poderosas de qualquer lugar e em qualquer dispositivo.

Quem usa Accelo?

Qualquer organização de serviço profissional que atenda clientes e faça o faturamento por tempo. O Accelo simplifica todos os processos de atendimento ao cliente em um só local, gerenciando cronogramas e projetos da equipe.

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Accelo Software - 5

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Accelo

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As barras de classificação verdes mostram o produto vencedor com base na nota média e no número de avaliações.

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Avaliações do Accelo

Pontuação média

Geral
4,5
Praticidade
4,2
Atendimento ao cliente
4,5
Recursos
4,4
Relação qualidade/preço
4,3

Avaliações por tamanho de empresa (funcionários)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Encontre avaliações segundo pontuações

5
61%
4
31%
3
5%
2
2%
1
2%
maykon
Diretor, Brasil
Engenharia civil, 2–10 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Arkon-Accelo

5,0 ano passado

Comentários: No geral, o Accelo é um bom software de gestão de projetos, mas há espaço para melhorias em termos de usabilidade e suporte ao cliente.

Vantagens:

A função de controle do progresso de tarefas é uma das minhas favoritas, ela me permite facilmente monitorar o progresso das minhas tarefas e garantir que eu estou cumprindo os prazos.

Desvantagens:

Como usuário do Accelo, sinto que algumas funcionalidades são bastante limitadas. Por exemplo, a integração com outros aplicativos e softwares é um pouco complicada e requer muitos passos. Além disso, a interface do usuário pode ser confusa para usuários iniciantes e pode levar um tempo para se acostumar. Também acho que o suporte ao cliente poderia ser melhorado, já que algumas vezes tive problemas que levaram um tempo para serem resolvidos.

Resposta do Accelo

ano passado

Hi Maykon, we appreciate you taking the time to share your feedback. We're glad to hear that Accelo has been helpful in managing projects and tracking your task progress, but we're sorry to hear that your customer support experience has not been completely satisfactory. We'd love to have the opportunity to learn more about your experience and help resolve the issue. Please don't hesitate to reach out to our Support team at [email protected] and our team would be happy to discuss this further.

Meredith
Meredith
COO, EUA
Usuário do LinkedIn Verificado
Serviços financeiros, 2–10 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Alternativas consideradas anteriormente:

The Best CRM!

5,0 há 5 anos

Comentários: We've centralized several different services into a single place with Accelo streamlining our work and eliminating loss of data.

Vantagens:

Ease of use, completely customizable, thoughtful and useful features!

Desvantagens:

I wish I would have found it so much earlier than I did!

Shayla
Shayla
Human Resources Specialist, EUA
Usuário do LinkedIn Verificado
Internet, 1.001–5.000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Solid CRM and project management tool

4,0 ano passado

Comentários: Scheduling, logging hours worked, billing customers, and maintaining rapport with suppliers may all be handled centrally. Abundant opportunities for combination.

Vantagens:

The user experience on this system is superb. The fact that I can centralize the administration of all my various initiatives is another perk. All the data I want is now in one convenient location, which has greatly simplified my work. This means I can stop switching between operating systems merely to get work done.

Desvantagens:

Personalization is a major drawback of Accelo. The requirements of one business may not be applicable to another. Unfortunately, the platform does not allow for as much wiggle room when it comes to tailoring features to individual projects.

Resposta do Accelo

ano passado

Hi Shayla, thank you for leaving a review! We are so glad to see all the ways you've used Accelo to centralize and simplify your work. We're sorry to hear you are having difficulty customizing the platform to meet your team's specific needs. We strongly encourage you to reach out to our Support team at [email protected] so we can learn more about the customizations you're looking for and provide solutions. Thank you again for your great feedback and for taking the time to share a review!

Daniel
Austrália
Usou o software para: Não especificado
Fonte da avaliação

Run away! Terrible quality updates and the worst customer service. False advertising of integrations

2,0 há 8 anos

Comentários: The first reason we chose AffinityLive, now Accelo due to what was a great set of tutorials and video demos.
We requested a live demo as they offer on their site however we we're keen to do a live demo and paid for a single subscription for a month so we could start trialling it until our request for a demo was requested. The front line tech I spoke to said I was ineligable for a demo as I had already purchased the product. The training videos are ancient or totally missing large parts of the product as they update so much so frequently its almost a new product every few weeks....
We we're flat out refused any demo despite it being advertised on their site.
The actual product was nothing like the demo video so a live demo really would have helped us get off to a flying start.
The second reason we committed to an early purchase in good faith that a live demo would be provided, was because it advertised integrations with Kaseya and Maxfocus that I was later told by both those businesses and staff at Accelo no longer worked. They are still advertised on the page despite my multiple complaints about the false advertising (Maxfocus has been Logic now for 6 months and they still advertise the integration on their homepage).
Our account manager spoke to us three times in 14 months. Once when we had complaints about the lack of a demo which he also refused and then again to help us cancel our subscription, then one more time when they took a payment a month after we had cancelled our subscription and requested a refund.... Staff have no idea about their own product as it changes so drastically so often. A huge billing overhaul left us unable to invoice for three weeks! This was the final straw for us. We organised an export of most of our data (about 10 different exports required) but had missed the time on projects, we requested a copy of this data but they had deleted it all just three weeks later and were unable/unwilling to provide any policy document on data retention. The CEO is the rudest person I've ever spoken to. All sorts of threats about the first amendment despite me being Australian, them having an Australian office and being bound by Australian consumer law. The product is useless out of the box unless you purchase every premium and module they have. We were paying around $450AU each month for 2 techs! We're now using Atera at $89 per tech with integrated RMM with unlimited endpoints! Staff are amazing! couldnt be happier!

Resposta do Accelo

há 5 anos

Daniel was obviously quite upset when he wrote this review. Unfortunately, it didn't represent reality at the time or since. Daniel's claim re: continuing to charge him and take payment after cancellation is mistaken, which he subsequently admitted: "My apologies, we're using Xero and it had lined up a debit with Accelo instead of the correct payment." Daniel's claim re: the CEO issuing threats is also mistaken. The only one making threats in the interaction between Daniel and Accelo was Daniel - he threatened to take legal action by specific deadlines if we didn't change our website: "Please remove the false advertising within 2 weeks.. or I will lodge my original claim with fair trading". We politely declined to modify our speech to fit with his (incorrect) opinions and reminded him that as a US company we have rights to free speech. While it is a shame that Accelo wasn't able to help Daniel's business, this review is not fair or accurate by the reviewers private admissions.

Hailey
admin assistant, EUA
Construção, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Necessary for project tracking

5,0 há 4 meses

Vantagens:

I like that we can compare sales, work flow from month to month, year to year. Great resource for keeping track of your business.

Desvantagens:

There have been some hiccups, that I think were just user errors. All issues are always solved in a timely manner.