15 anos ajudando empresas brasileiras
a escolherem o melhor software

Conheça Service Fusion

O Service Fusion ajuda as empresas de trabalho de campo a otimizar as operações, reduzir as dores de cabeça dos funcionários e receber pagamentos mais rapidamente sem gastar muito. Essa solução completa de gestão de serviços é fácil de usar e inclui um "suporte ao cliente fantástico", de acordo com os próprios clientes. A plataforma Service Fusion oferece a entrada extremamente rápida de ordens de serviço, agendamento e distribuição inteligentes, comunicação em tempo real com o funcionário externo e muito mais.

Quem usa Service Fusion?

O programa atende a mais de 3 mil pequenas e médias empresas de trabalho de campo nas áreas de climatização, encanamento, elétrica, reparos de eletrodomésticos, automação residencial, A/V, chaveiros, TI e muitos outros setores de serviços.

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Service Fusion

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As barras de classificação verdes mostram o produto vencedor com base na nota média e no número de avaliações.

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Avaliações do Service Fusion

Pontuação média

Geral
4,3
Praticidade
4,3
Atendimento ao cliente
4,3
Recursos
4,0
Relação qualidade/preço
4,2

Avaliações por tamanho de empresa (funcionários)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Encontre avaliações segundo pontuações

5
58%
4
28%
3
5%
2
4%
1
5%
Avaliador Verificado
Usuário do LinkedIn Verificado
Saúde, bem-estar e condicionamento físico, 11–50 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Excellent solution for field services

5,0 há 6 anos

Comentários: Service Fusion has a modern, user-friendly interface and tons of customizable features. You get so much bang for your buck. My growing business manages many field workers in several locations daily and the administrative burden was becoming debilitating. Service Fusion allows us to create a detailed entry for every job, as well as recurring jobs, then "set it and forget it". You can add photos to a job, contracts, other documents, notes for field workers, status updates, all the things! You can set it so that workers and clients are automatically notified, reminded, thanked, asked for feedback, etc. as well so it basically has a built-in communications and marketing suite. Last but certainly not least, the support is amazing! From sales to tech support - our sales rep really took the time to help me understand the value in this software before buying, he was so patient over several weeks and many many calls, and our Customer Success Manager is so reliable and committed to helping us customize the functions and processes to our workflow to get the most out of the software. They even have live tech support so you can tackle nuanced issues as-they-happen. I'm thrilled with Service Fusion and would recommend it for any growing business that deploys people resources to provide onsite services at client locations.

Vantagens:

Tons and tons of features, very user-friendly interface, and very adaptable/customizable to various workflows. And unparalleled customer support!

Desvantagens:

There's nothing not to like! We have run into some tiny nuanced issues that are specific to our business, but the Service Fusion team has been there to hear them and has always provided workarounds. They also take feature requests and everything about their customer service so far suggests that they will take them seriously.

Lexi
Administrative Assistant, EUA
Manutenção predial, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

Does What We Need it to Do

5,0 há 3 semanas Novo

Comentários: Overall it's great, especially for what we pay. Compared to our old system, SF finally helped us catch up with the times. Support mostly calls back seconds from me submitting a callback request. The onboarding was very strenuous for me, but after expressing we needed more help than initially given, they stepped up and helped us further with the process.

Vantagens:

I like the dispatch page & the affordability of the product to generate quite a good software & customer database. The non per-user fee is what sold us. For what we pay it's a great product.

Desvantagens:

There seems to be a lot of little kinks to work out. There are little limitations here and there. We were sold there would be an offline version of the app coming out 4 years ago and have not seen that yet. There are glitches in the system, but nothing so great that it ruins my day or makes me want to unsubscribe.

Resposta do Service Fusion

semana passada

Thank you for taking the time to leave us feedback!

Natalie
Manager, EUA
Construção, 11–50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Alternativas consideradas anteriormente:

Domination Review

3,0 há 3 semanas Novo

Vantagens:

having dispatch screen and calendar view. Seeing each visit and being able to assign multiple techs.

Desvantagens:

invoicing can be complicated when you change to progress billing. the app is not the most functional to use.

Resposta do Service Fusion

semana passada

We are happy to hear the dispatch screen and calendar view has been beneficial for your business!

Robert
Owner, EUA
Construção, 2–10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Alternativas consideradas anteriormente:

Best CRM we've used to date.

5,0 há 3 semanas Novo

Comentários: Service Fusion has so far been a fantastic product. Being able to call customer support and talk to a real person is fantastic. They are frequently rolling out new features that make the value even better and the pricing is superior to other similar CRMs. We don't see a reason to make a change anytime soon.

Vantagens:

The price for the functionality was the thing that sold us. Having a CRM that did all of the things we needed it to PLUS had automated messaging to the customers was critical and Service Fusion has that functionality.

Desvantagens:

There are some things that we would like to have more customizable but we have found work arounds. The payment processor they use isn't the greatest, but it works. The mobile app is ok but doesn't work well without a good internet connection.

Resposta do Service Fusion

semana passada

We are so glad to hear you are seeing the value in your investment with Service Fusion!

Ashley
Office and dispatch manager, EUA
Construção, 2–10 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Amazing product!

4,0 há 3 semanas Novo

Vantagens:

Switching to Service Fusion has been the best thing we've done in a while software wise. The ease of use has been invaluable for my technicians. The office side is easy enough, and makes customer service agreement management easier than any other product we've used.

Desvantagens:

I would like to see more options available on an estimate, as well as being able to convert more than 1 option into the same job/invoice automatically if chosen. The options themselves need to have an "Option Description" section, so that clients can have detailed notes of what the different options mean.

Resposta do Service Fusion

há 2 semanas

Thank you for sharing your experience with Service Fusion! We are always happy to learn about our software helping businesses run smoother.