--- description: Tudo sobre VICIdial: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: VICIdial - Preço, avaliações e classificação - Capterra Brasil 2026 --- Breadcrumb: [Home](/) > [Sistemas de Call Center](/directory/30007/call-center/software) > [VICIdial](/software/135842/vicidial) # VICIdial Canonical: https://www.capterra.com.br/software/135842/vicidial Página: 1 / 12\ Próximo: [Próxima página](https://www.capterra.com.br/software/135842/vicidial?page=2) > Software de call center de código aberto com discador preditivo de saída. Serve também para entrada e chamadas manuais, e-mail e bate-papo na Internet. > > Conclusão: 264 usuários atribuíram a nota **4.7/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa o VICIdial? Qualquer empresa que queira uma solução de central de contato sem a presença de um fornecedor. ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.7/5** | 264 Avaliações | | Praticidade | 4.4/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.6/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.8/5 | Com base em avaliações gerais | | Recursos | 4.7/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Vicidial Group - **Localização**: St Petersburg, EUA - **Fundada**: 2007 ## Contexto comercial - **Preço inicial**: US$ 400,00 - **Modelo de preços**: (Versão gratuita disponível) (Teste grátis) - **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Linux (local), Chromebook (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, chinês tradicional, dinamarquês, espanhol, francês, holandês, inglês, italiano, japonês, polonês, português, russo, sueco - **Países disponíveis**: Alemanha, Anguila, Antígua e Barbuda, Aruba, Austrália, Bahamas, Barbados, Belize, Bermudas, Brasil, Canadá, China, Costa Rica, Curaçao, Dominica, Estados Unidos, Gibraltar, Granada, Guadalupe, Guernsey e mais 24 ## Recursos - Ações ativadas por eventos - CRM - Call center de ligações de entrada - Call center de ligações saída - Discador automático - Discador automático - Discador preditivo - Distribuição automática de chamadas - Gerenciamento de contatos - Gerenciamento de listas - Gestão da qualidade - Gestão de call centers - Gestão de campanhas - Gestão de filas - Gravação - Gravação de chamadas - IVR - Identificador de chamadas - Integração de telefonia por computador - Interface do agente - Mensagens por voz - Monitoração de chamadas - Rastreamento de interações - Registro de chamadas - Relatório de chamadas - Relatórios e análise de dados - Roteamento automático - Roteamento de chamadas - Roteirização de chamadas - Transferência de arquivos - Transferência de chamadas - VoIP ## Integrações (24 no total) - Asterisk - AuguTech - Convoso - Gmail - Google Docs - Google Workspace - HubSpot CRM - Insightly - Lawmatics - Less Annoying CRM - Mailchimp - PIMS Dialer - Pipedrive - Qubicles - Salesforce Sales Cloud ... e mais 9 integrações ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Call Center](https://www.capterra.com.br/directory/30007/call-center/software) ## Categorias relacionadas - [Sistemas de Call Center](https://www.capterra.com.br/directory/30007/call-center/software) - [Software de Discagem Preditiva](https://www.capterra.com.br/directory/30597/predictive-dialer/software) - [Sistemas de Telemarketing](https://www.capterra.com.br/directory/31034/telemarketing/software) - [Software de Chamadas Automáticas](https://www.capterra.com.br/directory/30999/auto-dialer/software) - [Sistemas de Telefonia](https://www.capterra.com.br/directory/30084/telephony/software) ## Alternativas 1. [Zendesk Suite](https://www.capterra.com.br/software/164283/zendesk) — 4.4/5 (4076 reviews) 2. [Convoso](https://www.capterra.com.br/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews) 3. [DialedIn CCaaS](https://www.capterra.com.br/software/29589/callcenternow) — 4.8/5 (315 reviews) 4. [LiveAgent](https://www.capterra.com.br/software/102188/liveagent) — 4.7/5 (1757 reviews) 5. [CallHippo](https://www.capterra.com.br/software/159578/callhippo) — 4.4/5 (676 reviews) ## Avaliações ### "Why would someone still buy paid call center applications?" — 5.0/5 > **Muhammad** | *20 de dezembro de 2018* | Automotivo | Taxa de recomendação: 10.0/10 > > **Vantagens**: What i love about this Vicidial is that its free, which sometimes seems too good to be true. Scaling the deployments is far more easier than one can imagine. I have installed three different call centers in inbound and blended configuration. The flexibility to develope custom features is just matchless. "No vendor lock in" is one of the biggest reasons i would prefer this application over any other paid application. i had read some review where people woul put a server reboot overnight to gain stability, however i have an installation of a cluster of 4 servers which has not been rebooted since once year now. Its free, stable, reliable and flexible to build new features. > > **Desvantagens**: We had customisations which made updates tricky. I would also like to see a better agent screen. > > We have deployed 4 call center one of which is serving 400 agents. I have had experience with some closed source application before i used vicidial for the first time. i was a little skeptical before i switched to vicidial but now we recommend every one to use vicidial instead of pricy applications. we never faced reliability and stability issues which some people mentioned in their reviews. We are happy to recommend it to customers and provide them support and building new featutres ----- ### "Great features and adaptability make this a powerful dialer." — 5.0/5 > **Ian** | *28 de abril de 2018* | Taxa de recomendação: 10.0/10 > > **Vantagens**: We run all manner of campaigns from Vicidial; sales, lead generation, support, data capture, etc. And Vicidial handles all the variables we've thrown at it, with aplomb. Using the group and user management, it's easy to ring fence and manage campaigns. Help is right there; alongside just about every setting is a link directly to the help section of that setting. > > **Desvantagens**: The user interface could do with a bit of work, could really be a bit more customisable, specifically the agent portal. The campaign management section could be broken down into labeled sections to make the vast array of settings easier to find. > > We achieved cost savings, system stability and better efficiency. These aspect obviously led to better profits. Better profits allowed us to hire a developer that helped us build a BI system (directly from the Vicidial database) that helps us analyze performance and identify trends. ----- ### "ViciDial" — 3.0/5 > **Avaliador Verificado** | *4 de abril de 2019* | Indústria farmacêutica | Taxa de recomendação: 5.0/10 > > **Vantagens**: Vici is easy to use and contains a significant amount of reporting to track agent efficiency. > > **Desvantagens**: The interface is outdated and could use a cosmetic overhaul. some of the reporting is inconsistent. The way abandonment is calculated in the real time main report is by taking dropped calls and dividing it into calls answered. Under inbound daily report it calculates the abandonment correctly by taking dropped calls and dividing it into calls offered. Lacks some of the modern features available in other phone software: After Call Survey, Track short abandoned calls, Forced call backs, Scheduled reporting. In the IVR we can only offer our customers to leave a voicemail with a window prompt instead of allowing them to press a number at any time to leave a vm. > > We are answering the calls efficiently and effectively. I am able to track agent performance at a high level to monitor performance and efficiency. I have great hope to read the manuals and learn what else I can do with Vici. ----- ### "It's Great for a Starter Dialer, if you are making only outbound autodial calls" — 4.0/5 > **Shilleah** | *5 de dezembro de 2019* | Serviços ao consumidor | Taxa de recomendação: 3.0/10 > > **Vantagens**: I've used this software with a few different businesses that I have worked for, it is great for a starter dialer, cheap to set up, and very basic. It gets the job done for an outbound autodialer. Loading lead lists was easy as well. > > **Desvantagens**: It can get expensive, as you pay for minutes. Customer support is pretty much non-existent. Overall, great for a start-up but not something you would want to use long term. > > It did just what it was supposed to do, and not too much over that. Not much customization, very, very basic dialer platform. But it was okay for just starting out. You can spend as much or as little as you want on the budget, as you pay per minutes. ----- ### "Amazing software for outbound calling" — 5.0/5 > **Juan Carlos** | *25 de abril de 2018* | Entretenimento | Taxa de recomendação: 10.0/10 > > **Vantagens**: I was looking for an inexpensive solution for a 400 seat call center and I ran into vicidial, it's very easy to use and you can tailor it to your company needs, it's also open source which allows you to add really helpful features. It has all you need for outbound, reporting, tools, dialer, user management, just the best. > > **Desvantagens**: I would say the installation, was a bit hard mainly on the telco side but that would be its only flaw. > > It's an inexpensive solution which allows complete management of any outbound campaign. It's fully customizable which makes it really appealing, you can have different campaigns and different strategies to call. If you don't have too much money to invest, this is your best choice. ----- Página: 1 / 12\ Próximo: [Próxima página](https://www.capterra.com.br/software/135842/vicidial?page=2) ## Links - [Ver em Capterra](https://www.capterra.com.br/software/135842/vicidial) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dados estruturados