Magentrix Customer Success

by Magentrix

4.5 / 5 23 reviews
Magentrix Customer Success

Who Uses This Software?

Magentrix helps companies looking to build the trust to gain customer confidence and grow. Customer Success reduces support costs, boosts Customer Lifetime Value, and makes for happy customers.

Average Ratings

23 reviews
  • Overall 4.5 / 5
  • Ease of Use 4.5 / 5
  • Customer Service 4.5 / 5
  • Features 4.5 / 5
  • Value for Money 5 / 5

Product Details

  • Free Version No
  • Free Trial Yes
  • Deployment Cloud, SaaS, Web
  • Training Documentation
  • Support Business Hours

Vendor Details

  • Magentrix
  • Founded 2012

About Magentrix Customer Success

Magentrix Customer Success (CS) redefines collaboration by connecting communication, engagement, learning and analytics in one secure place. Magentrix CS brings powerful tools for real-time communication to every aspect of Customer Success. Increase customer lifetime value by elevating customer satisfaction by giving customers the autonomy to help themselves, get support, access resources, and create a community where they can help each other. Boost productivity, reduce churn and grow revenues.

Magentrix Customer Success Features

  • Campaign Management
  • Channel Analytics
  • Incentive Management
  • Inventory Control
  • Lead Management
  • Opportunity Management
  • Order Management
  • Partner Management
  • Product Management
  • Reseller Management
  • Account Alerts
  • Account Management
  • Communication Management
  • Customer Engagement
  • Customer Lifecycle Management
  • Health Score
  • Onboarding
  • Revenue Management
  • Usage Tracking / Analytics
  • Win / Loss Analysis

Magentrix Customer Success Most Helpful Reviews

Could a software provider be any more helpful?!

Translate with Google Reviewed on 1/9/2017
Roger England
Senior consultant and systems admin
Lanner Group
Management Consulting, 13-50 Employees
Used the Software for: 1+ year
Reviewer Source 
Source: asdf
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: 18 months after starting to integrate Magentrix with Salesforce our portal is now woven into many of our business processes. Even though Magentrix can clearly rely on our continued custom, they are still more helpful, flexible and supportive than I could wish for. Not only is the software reliable and robust, the support, discussion forums, blogs etc complete the package.
Of course there are things I'd like them to change or improve, but at least it feels like they are actually listening when I make these suggestions. I'm an administrator rather than a programmer, so I've really appreciated the ease with which I've been able to create, configure and maintain pages, classes, workflow etc without needing too much re-education.

Pros: Good integration with SalesForce. Efficient user interface for management of portal. The scope of the functionality is more limited by our imagination than by the software.

Cons: Some of the constructs and semantics around the "code" could be better explained and validation of code could be better.

Magentrix review (Sodexo México)

Translate with Google Reviewed on 9/22/2016
Daniel Martínez
Project Manager
Sodexo México
Consumer Services, 1,001-5,000 Employees
Used the Software for: 2+ years
Reviewer Source 
Source: asdf
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: the system is really useful, it get us the ability to create and manage all kind of records on-line.
It allow us to have a bigger number of users in the platform with self-service portal license. Giving us the chance to enhance and reduce the time in our processes.

Pros: The capability to have the platform in all kind of devices.
Have the information 24/7 365 for all users in all moment.
The capability to have reports.

Cons: You can get a better app if you simplify the workflows (is kind of complicated creating them from Magentrix).
The capability to have automations not only for mails, but to update other fields.

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