15 anos ajudando empresas brasileiras
a escolherem o melhor software

Conheça Smartsupp

Use o poder do Smartsupp live chat para conectar-se genuinamente aos seus visitantes e impulsionar as vendas on-line. Ao oferecer apoio humano e chatbots, as empresas se beneficiam de um serviço de atendimento ao cliente vantajoso para ambas as partes, o qual fortalece o cliente e a empresa, simultaneamente. Automatize as respostas às perguntas frequentes via chatbot para economizar tempo e resolver rapidamente as consultas dos clientes, acessar os dados e métricas dos visitantes para entender seu público-alvo e as necessidades dos clientes, e aproveitar a comunicação multicanal, tudo em um único painel de controle.

Quem usa Smartsupp?

Empresas que desejam iniciar uma conversa pessoal com os visitantes do site e transformá-los em clientes satisfeitos.

Smartsupp Software - 1
Smartsupp Software - 2
Smartsupp Software - 3
Smartsupp Software - 4

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As barras de classificação verdes mostram o produto vencedor com base na nota média e no número de avaliações.

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Avaliações do Smartsupp

Pontuação média

Geral
4,6
Praticidade
4,8
Atendimento ao cliente
4,5
Recursos
4,4
Relação qualidade/preço
4,4

Avaliações por tamanho de empresa (funcionários)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Encontre avaliações segundo pontuações

5
71%
4
23%
3
4%
2
1%
1
1%
Danny
Danny
Poet, EUA
Usuário do LinkedIn Verificado
Entretenimento, Profissional autônomo
Usou o software para: Mais de um ano
Fonte da avaliação

Alternativas consideradas anteriormente:

i approve of the ease of use of this app!

5,0 ano passado

Comentários: excellent service! this app is awesome! the epitome of cool!

Vantagens:

the ease of implementation! the way this app is so awesome in design and scope! it trumps all competition in it's attempts to satisfy every need and want!

Desvantagens:

the free plan was too limited! i wish i had the funds to make smatsupp free for everyone! i would single handedly pay millions if i had it. to gift anyone full access, forever!

Krystian
Manager, Polônia
Fabricação de ferrovias, 11–50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Alternativas consideradas anteriormente:

3 in 1 program - it's great if it's possible with you

5,0 há 5 anos

Comentários: The program is well-worked intuitive as well as simple to use and in settings, anyone who has ever been in contact with these types of programs will be able to handle it without any problem. However, I would like to ask you about the possibilities and future integration in this program ????. That is why I will ask the question as in the title of the opinion. Is it possible for Smartsupp live chat to have additional calling options, e.g. callpage.io, we also have it in use, and pop-up messages, now marketing number 1, it works well with us. That is why we would like to have such a platform so that everything is in one place so as not to litter the website and not slow down the operation on the web. ??

Vantagens:

I like statistics, customer search image, it gives us the opportunity to improve our ads and in particular the information that the customer needs about a given production so that he can read in detail and know what he is buying.

Desvantagens:

Everything is fine and I have no objections to the program and its work.

Resposta do Smartsupp

há 5 anos

Hello, Krystian, thank you very much for your positive review! Currently we are not planning to add any calling options to Smartsupp, because we believe you are able to help your customers more effectively via chat, using screenshots and links. Regarding the pop-up messages, you can use our automatic messages: https://www.smartsupp.com/help/automatic-messages/. Currently, they open the whole chat window, but in the new chat widget they will show up as pop-up messages, you can see the example in this article and read some more about the new widget: https://www.smartsupp.com/blog/new-smartsupp-widget/ All the best, Michaela

Maros
Maros
IT Manager, Espanha
Usuário do LinkedIn Verificado
Transporte marítimo, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Unreliable

3,0 há 4 anos

Comentários: Great when it works
Constant uncommunicated changes to how stuff works

Vantagens:

Imagine, that you open your website one day and the chat has changed. The functionalities have changed, so that everything works different. The email notifications have changed and are sent from a different email address. You lose a couple of days until you realize what has happened. Smartsupp has changed stuff in the past without notice, but in Oct 2020, they just replaced the whole product for a clone of the competition without any warning. The fact that you can't rely on anything is the main issue. Otherwise, the price is affordable and if you don't need support (a bot would probably do a better job of helping with anything). If you don't like an unreliable product without efficient support, look elsewhere.

Desvantagens:

Unreliable Rigid and hard to adjust behavior

Avaliador Verificado
Usuário do LinkedIn Verificado
Suprimentos e equipamentos para empresas, 11–50 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Alternativas consideradas anteriormente:

Fantastic live chat service

5,0 há 3 anos

Comentários: We use Smartsupp for two separate domain websites. Mainly, we wanted to use a live chat to provide additional support for people browsing our site. It so far has far exceeded our expectations. Within the first week, we helped facilitate nearly a dozen orders and interacted with over 100 people on both of our websites.

Vantagens:

Of course, the free account version may be the best one out there. The plan is limited to 100 chats per month, but users should be able to gauge any ROI by that point to justify increasing their plan (which is very reasonable compared to other chat services). Conversations work great! Since it is a browser-based chat, set-up time for multiple CSR's was very low. Detailed visitor information is a fantastic feature as well. Automatic messaging also helps spur conversation when visitors land on certain pages, etc.

Desvantagens:

Some of the UI and settings can sometimes be wonky. Compared to other chats, there are far fewer features that can be utilized, making it more of a bare-bones chat to use (which isn't really a bad thing). Their company is based in Europe, so you need to keep that in mind when using their customer support.

Resposta do Smartsupp

há 3 anos

Hello. Thank you for your review. We appreciate that you took the time to share your rating with us. We are glad that you have a great experience with Smartsupp. :) If you have any questions or suggestions for improvement, don't hesitate to contact us at [email protected]. We'll be happy to hear from you. Have a great day!

Beauty
CEO, Gana
Roupa e moda, Profissional autônomo
Usou o software para: 1 a 5 meses
Fonte da avaliação

Glad I found Smartsupp. I love it

4,0 há 3 anos

Comentários: I have been able to answer customer questions and concerns successfully. So far Smartsupp has been proven to be a great addition to my business. Thank you.

Vantagens:

Smartsupp has offers several features even for the free plan that makes it one of the best out there. I love the feature where you get notified once someone lands on your website. Since I started using it I have not faced any problems. Integration was pretty simple. I highly recommend Smartsupp to small and medium businesses. Thanks.

Desvantagens:

I am yet to find anything dislike about the software. For suggestions, I would like to suggest that an update provide the ability to pull up products right inside the chat. For example shopify products can be recommended to customers right inside the chat section.