Quem usa o Toast POS?

O Toast foi desenvolvido exclusivamente para serviços de alimentação. Enquanto outros sistemas de POS são divididos entre os setores, o Toast sempre se concentrou em enfrentar os desafios específicos dos fornecedores de serviços de alimentação.

Conheça o Toast POS

O Toast é uma plataforma tudo-em-um de tecnologia de restaurantes. Criado especificamente para restaurantes, o Toast reúne diversas soluções, desde programas integrados de pedidos e fidelidade online a geração de relatórios de folha de pagamento e de mão de obra e vendas, tudo em um sistema de POS móvel e baseado na nuvem.

O Toast ajuda a aprimorar as operações, aumentar a receita e obter mais informações sobre os negócios. A missão do Toast é criar a melhor experiência possível para os clientes de restaurantes ao estabelecer uma parceria com os clientes da plataforma para superar os desafios singulares deles.

Toast POS - Informação

Toast

http://www.toasttab.com

Fundada em 2011

Toast POS - Vídeo
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Toast POS - Visão geral de preços

O Toast POS não possui versão gratuita nem versão de teste grátis. Versão paga do Toast POS a partir de US$ 79,00/mês.


Preço inicial

US$ 79,00/mês

Versão gratuita

Não

Teste grátis

Não

Toast POS: implantação e suporte

Assistência

  • 24 horas por dia (representante ao vivo)

Implantação

  • Nuvem, SaaS, web

Formação

  • Pessoalmente
  • Ao vivo online
  • Webinars
  • Documentos

Recursos do Toast POS

  • Acesso para Celular
  • Controles independentes
  • Dividir contas
  • Gestão de dicas
  • Gestão de entrega
  • Gestão de estoques
  • Gestão de tabelas
  • Gestão de vales-presente
  • Pedidos online
  • Programa de fidelidade
  • Relatórios e análise de dados

Ver lista completa de Programas para Caixa de Restaurante

  • Assinatura eletrônica
  • Gestão de comissões
  • Gestão de descontos
  • Gestão de devoluções
  • Gestão de vales-presente
  • Integração de comércio eletrônico
  • Leitura de códigos de barras
  • PDV para restaurantes
  • PDV para varejo
  • Perfis de conta de cliente
  • Programa de fidelidade
  • Várias localizações

Ver lista completa de Sistemas PDV

  • Comércio eletrônico
  • Gestão de comissões
  • Gestão de descontos
  • Gestão de estoques
  • Gestão de preços
  • Gestão de vales-presente
  • Leitura de códigos de barras
  • PDV para restaurantes
  • Permissões de acesso a usuários
  • Ponto de venda para bares
  • Rastreamento de devoluções
  • Rastreamento de vendas
  • Suporte de programa de fidelidade

Ver lista completa de Sistemas PDV para iPad

  • Controle de estoque
  • Controles independentes
  • Dividir contas
  • Gestão de caixas registradoras
  • Gestão de dicas
  • Gestão de funcionários
  • Gestão de vales-presente
  • Programa de fidelidade

Ver lista completa de Sistemas para Bar

  • Cobrança e faturamento
  • Contabilidade incorporada
  • Gestão de cardápios
  • Gestão de cozinhas
  • Gestão de estoques
  • Gestão de funcionários
  • Gestão de lista de espera
  • Gestão de reservas
  • Gestão de tabelas
  • Ponto de vendas (PDV)
  • Relatórios e análise de dados

Ver lista completa de Sistemas para Restaurante

Toast POS - Alternativas

Mais alternativas ao Toast POS

Toast POS - Avaliações

Leia todas as avaliações

Classificação geral

4,3/5

Pontuação média

Praticidade 4,4
Atendimento ao cliente 4
Recursos 4,2
Relação qualidade/preço 4

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Escreva uma avaliação!
Jayelynn W.
General Manager
Alimentação e bebidas, 11-50 funcionários
Usou o software por: Mais de um ano
  • Classificação geral
    5 /5
  • Praticidade
    5 /5
  • Recursos e funcionalidades
    5 /5
  • Atendimento ao cliente
    4 /5
  • Relação qualidade/preço
    5 /5
  • Probabilidade de recomendação
    10/10
  • Fonte da avaliação 
  • Avaliado em 05/09/2019

"Incredibly Efficient!"

Comentários: Overall, I'm thrilled we switched to Toast. It's simple to use, has made us more efficient, and wasn't as expensive as similar systems.

Vantagens: Compared to POS systems I've used in the past, Toast is a lifesaver! It has tremendously improved efficiency and flow of our Taproom. We now have the ability to swipe a card and store credit card information; which is a huge benefit for those of us in co-op spaces. Although they look bulky, their handhelds fit into your back pocket and allow us to close tabs out table side. They are shock and water resistant, plus you can log into more than one device at the same time so if you're working alone, you can close out multiple parties at once. As a GM, I'm grateful that Toast is not only cloud-based, but allows me to access the back end from my laptop or smart phone so I don't have to be onsite to make system changes. Updates are incredibly quick so there's not a ton of down time. There is also Toast Central, where you can troubleshoot issues yourself rather rather than immediately calling Support. They are helpful instructions with screenshots and videos.

Desvantagens: Customer Support is hit or miss. I always get an answer, it's just a matter of when I get it. After hours and on weekends, I feel like their staffing is very limited which leads to delays in getting immediate help. Thankfully it's only happened once where I needed a quick answer and wasn't able to get it.

Resposta dos fornecedores

por Toast em 08/11/2019

Hi Jayelynn, Jasmine from Toast here. Thank you for your feedback. We are thrilled to hear how multiple features of Toast have improved your operations, and that you are taking full advantage of Toast Central as a resource!

  • Fonte da avaliação 
  • Avaliado em 05/09/2019
Avaliador Verificado
IT Manager
Bens de consumo, 11-50 funcionários
Usou o software por: 1 a 5 meses
  • Classificação geral
    5 /5
  • Praticidade
    4 /5
  • Recursos e funcionalidades
    5 /5
  • Atendimento ao cliente
    5 /5
  • Relação qualidade/preço
    4 /5
  • Probabilidade de recomendação
    8/10
  • Fonte da avaliação 
  • Avaliado em 16/05/2019

"Toast--Support when you need it."

Comentários: We are still early in the implementation of using Toast, but thus far I have been very impressed with their customer service and professional manner in which they have trained and supported our company.

Vantagens: I love that Toast supports their product. You can call and get someone on the line that will help you answer your questions. They also provide the hardware necessary to run their software. They are constantly updating their software to meet the needs of their users and are staying current with the technology. One option that is particularly useful to us is printing individual labels for each shake. In other words, we could have a bus of individuals come to our restaurant, and we need to print individual labels on each shake to identify what is in the shake so that it gets to the right person. In the past, we had to individually write on each cup.

Desvantagens: The most difficult part to swallow is the fact that you have a monthly payment for the software--even if you are a seasonal business and only open for less than half the year. Toast will make some concessions for that, but it still seems costly since our other solution we used was free and pretty much did everything we needed short of printing individual labels for the shakes.

  • Fonte da avaliação 
  • Avaliado em 16/05/2019
Sky C.
Cook
Alimentação e bebidas, 11-50 funcionários
Usou o software por: Mais de dois anos
  • Classificação geral
    5 /5
  • Praticidade
    5 /5
  • Recursos e funcionalidades
    4 /5
  • Atendimento ao cliente
    4 /5
  • Relação qualidade/preço
    5 /5
  • Probabilidade de recomendação
    8/10
  • Fonte da avaliação 
  • Avaliado em 19/11/2020

"Toast POS"

Comentários: Very good Despite the few technical difficulties that occur at times .

Vantagens: This POS system is much more advanced compared to others I have used prior. There are many options for inputting whichever items and functions are needed within your business. The overall appearance of this software is much nicer. I also enjoy how user access changes with position ranking, and verification can be implemented for certain features which helps to deter possible theft or misuse. The sales reports are also extremely thorough
. Overall, this is a great pos system for all occupancy levels.

Desvantagens: There have a been a few issues with the connection dropping/printer not receiving orders despite our internet working fine. This has caused quite a few times of commotion due to our high volume occupancy levels which left our kitchen backed up for at least 30 minutes to an hour depending on how fast customer service could resolve the issue. Of course since it is an app it will be prone to crashes, but it is extremely inconvenient when it happens during a rush.

  • Fonte da avaliação 
  • Avaliado em 19/11/2020
Tony K.
GM
Restaurantes, 501-1.000 funcionários
Usou o software por: 6 a 12 meses
  • Classificação geral
    1 /5
  • Praticidade
    3 /5
  • Recursos e funcionalidades
    2 /5
  • Atendimento ao cliente
    1 /5
  • Relação qualidade/preço
    1 /5
  • Probabilidade de recomendação
    0/10
  • Fonte da avaliação 
  • Avaliado em 08/07/2018

"Our company's experience with Toast has been pretty terrible."

Comentários: The benefits we have gotten are overshadowed by the drawbacks.

Vantagens: The front end functionality is pretty good, though not as good as it was sold. Aloha was better. There are features such as drag and drop table transfers that are pretty neat. Splitting checks is very easy.

Desvantagens: I researched Toast very thoroughly and went through many hours of Q&A with the sales team. I feel duped. I should have dug deeper and gotten more personal feedback from current users. The platform has certain features that are very good, but not enough to outweigh all of the bad. Hands down the worst part of it are their service and support after the sale. If I ever get through to support, they typically have to call me back with a solution...which never happens. My account "manager" responds to every communication with regurgitated boilerplate BS and has yet to solve any of my issues. We have frequent issues with our card readers, and our warranty period is up in November. They won't replace the crap readers with the newer upgrades. You don't get nearly the functionality and ease of use on the back end that you pay for. The reporting features are weak at best. The inventory module is terrible. They claim you can use the tablets to do inventory...which is true, but it takes 4x longer to do it that way because you can't select the fields to enter the numbers and then when you do, often times the quantities change. My account "manager" replied to my complaints about this with "Our inventory module may not be as robust as you need, maybe you could add on one of our partner software companies." Short story: Run from Toast and never look back. I regret the move every single day.

Resposta dos fornecedores

por Toast Tab em 17/07/2018

Tony - We're sorry to hear that Toast has not lived up to your expectations. Hardware reliability and support responsiveness are top priorities for us. We recently covered our plan for staffing and additional resources in the Live Q&A with Toast Leadership (watch it here: https://central.toasttab.com/s/article/Webinars-Toast-Leadership). Please note that this video requires a Toast login.

We're committed to making your experience with Toast a positive one. Your Restaurant Success Manager is not a technical expert, but is there to advocate on your behalf. She will work with you to ensure you get what you need out of our product.

  • Fonte da avaliação 
  • Avaliado em 08/07/2018
Avaliador Verificado
Business/Hospitality Consultant
Hotelaria, 5.001-10.000 funcionários
Usou o software por: Mais de dois anos
  • Classificação geral
    4 /5
  • Praticidade
    4 /5
  • Recursos e funcionalidades
    5 /5
  • Atendimento ao cliente
    5 /5
  • Relação qualidade/preço
    5 /5
  • Probabilidade de recomendação
    9/10
  • Fonte da avaliação 
  • Avaliado em 21/08/2020

"I'd give it a 10 but then it would be perfect!"

Comentários: Overall, I really enjoy the system. It's simple to program and they have a great support system. It's worth the investment to pay for extended support until you or a manager has the ins and outs of the backend in hand. The reporting is awesome and when used the right way, you have your answers to questions you didn't even know you needed to ask.

Vantagens: I have been using restaurant POS for over 20 years and Toast has shown itself to be one of the best on the market. It is so user-friendly and easy to work in, including the handhelds, that it's amazing. In training new teams they offer a great program and support team. The layout is ideal for high-volume. Reporting is excellent. I refer Toast to most of our clients.

Desvantagens: As with any new system you install, there will be issues and "clunks." Toast is no exception. The worst was the display screen and the use of it on the line. If you do not set aside enough time to train, prior to opening or first use, it will be challenging to understand, especially if you are not used to systems other than tickets and calling out. It just takes time getting used to and working out the kinks upon install.

Resposta dos fornecedores

por Toast em 27/08/2020

Hi there, Mora from Toast here. It's great to hear that your positive experiences with Customer Care have enabled you to efficiently train up new team members. Thank you for providing this feedback!

  • Fonte da avaliação 
  • Avaliado em 21/08/2020