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Conheça Toast POS

Quem usa Toast POS?

O Toast foi desenvolvido exclusivamente para serviços de alimentação. Enquanto outros sistemas de POS são divididos entre os setores, o Toast sempre se concentrou em enfrentar os desafios específicos dos fornecedores de serviços de alimentação.

Toast POS Software - 1
Toast POS Software - 2
Toast POS Software - 3
Toast POS Software - 4
Toast POS Software - 5

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Toast POS

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As barras de classificação verdes mostram o produto vencedor com base na nota média e no número de avaliações.

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Avaliações do Toast POS

Pontuação média

Geral
4,2
Praticidade
4,3
Atendimento ao cliente
3,7
Recursos
4,1
Relação qualidade/preço
3,9

Avaliações por tamanho de empresa (funcionários)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Encontre avaliações segundo pontuações

5
59%
4
21%
3
7%
2
3%
1
9%
Jayelynn
Jayelynn
General Manager, EUA
Usuário do LinkedIn Verificado
Alimentação e bebidas, 11–50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Alternativas consideradas anteriormente:

Incredibly Efficient!

5,0 há 5 anos

Comentários: Overall, I'm thrilled we switched to Toast. It's simple to use, has made us more efficient, and wasn't as expensive as similar systems.

Vantagens:

Compared to POS systems I've used in the past, Toast is a lifesaver! It has tremendously improved efficiency and flow of our Taproom. We now have the ability to swipe a card and store credit card information; which is a huge benefit for those of us in co-op spaces. Although they look bulky, their handhelds fit into your back pocket and allow us to close tabs out table side. They are shock and water resistant, plus you can log into more than one device at the same time so if you're working alone, you can close out multiple parties at once. As a GM, I'm grateful that Toast is not only cloud-based, but allows me to access the back end from my laptop or smart phone so I don't have to be onsite to make system changes. Updates are incredibly quick so there's not a ton of down time. There is also Toast Central, where you can troubleshoot issues yourself rather rather than immediately calling Support. They are helpful instructions with screenshots and videos.

Desvantagens:

Customer Support is hit or miss. I always get an answer, it's just a matter of when I get it. After hours and on weekends, I feel like their staffing is very limited which leads to delays in getting immediate help. Thankfully it's only happened once where I needed a quick answer and wasn't able to get it.

Resposta do Toast

há 5 anos

Hi Jayelynn, Jasmine from Toast here. Thank you for your feedback. We are thrilled to hear how multiple features of Toast have improved your operations, and that you are taking full advantage of Toast Central as a resource!

Adam
Adam
General Manager, EUA
Usuário do LinkedIn Verificado
Alimentação e bebidas, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

The system is great! The customer support is not.

4,0 há 7 meses

Comentários: The product is solid. If you are looking for a highly customizable system, Toast is perfect for you. I would recommend that if you make the change to Toast, have a personal resource that is good with technology so you can avoid customer service calls. Some of their add-ons are not worth the trouble, but the core POS system is top-notch!

Vantagens:

As far as POS systems go, Toast is very user-friendly and highly customizable to your restaurant, bar, or venue. It is easy to set up and when changes need to be made, they are easy to do.

Desvantagens:

If you need customer support to resolve an issue, help with a feature you may be unfamiliar with or network support, Toast is very weak in this area. The customer service reps have minimal knowledge and are running off a script with no actual knowledge of the product. In the event they need to "escalate" your issue, the call is over at that point. The ability to speak with someone with the knowledge to help you with your issue promptly is practically non-existent. DO NOT use Toast Payroll services. They greatly messed up on tax reporting and nearly caused a significant increase in our IRS fees due to their incompetence.

Resposta do Toast

há 7 meses

Hi there, thank you for sharing your feedback using Toast. We understand customer support is important and will continue to make strides to improve your experience as a customer. -

Allie
Manager and Owner, EUA
Restaurantes, 51–200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

We have yet to find anything that compares to Toast!

5,0 há 2 meses Novo

Vantagens:

We love Toast and its modern/easy to use setup. It is very easy for both our employees and customers to utilize. We love the online ordering features, the terminal setup and the customer service.

Desvantagens:

We are always left disappointed with the processing fees for credit cards. We wish we could price compare. This makes the system more expensive than it initially seems.

Resposta do Toast

mês passado

Hi there, thanks for taking the time to leave us a review!

Jack
Jack
Bar manager, EUA
Usuário do LinkedIn Verificado
Hotelaria, 51–200 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

I like toast

3,0 há 2 meses Novo

Vantagens:

User interface is easy. I can find what I am looking for quickly.

Desvantagens:

Can be confused with other options and new updates are hard to confirm

Resposta do Toast

há 3 semanas

Hi Jack, thanks for taking the time to leave us a review! We're happy to know that you're finding the interface easy to use! if you haven't already, join the Toast community at community.toasttab.com to connect with other restaurants!

Don Reno
Don Reno
Marketing Director, EUA
Usuário do LinkedIn Verificado
Hotelaria, 2–10 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Horrendous customer service.

4,0 há 3 meses

Comentários: The product was good enough until we experienced an issue that needed support and this is where they dropped the ball entirely. I would not recommend this product for anybody that needs reliable support.

Vantagens:

The app works well and it's fairly easy to use, although they forced an update recently that made the system worse.

Desvantagens:

We use toast at our Food Truck in Rehoboth Beach, Delaware. We tried integrating doordash into toast and when we visited the shop on Toast it was locked and we were unable to add the integration. After reaching out to our onboarding contact [sensitive content hidden] who was unable to resolve the issue and directed us to Customer Care. After contacting customer care they gave us the runaround yet again ultimately telling us it was not a billing hold but a hold placed by the onboarding team. This hold has persisted now for 5 days with 0 resolution or support from Toast, they have dropped the ball completely on us. We expressed we had an advertisement running for several days that we spent money on to promote that we were on doordash and that money has now been wasted, not to mention the potential sales we have lost. Toast's support has been horrendous. If I knew this was going to be the case we would have never gone with toast.

Resposta do Toast

há 3 meses

Hi Don, thank you for sharing your feedback with us. We're sorry to hear that this was your experience. We will be reaching out directly to get this resolved.