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a escolher o melhor software
ABC Glofox
Conheça ABC Glofox
O software de gestão de clubes oferece um local completo para gerenciar as tarefas diárias de administração e aumentar os lucros. O software de clubes do Glofox leva você de volta ao trabalho com os associados e treinadores, em vez de ficar olhando para o computador. Obtenha insights que farão você tomar as melhores decisões de negócios – seja destacando uma promoção bem-sucedida ou qual dos instrutores impulsiona o engajamento do cliente – você terá todas as informações na ponta dos dedos.
Quem usa ABC Glofox?
Se o negócio for um estúdio ou academia cuja marca é importante e que gostaria de reduzir tarefas mundanas de administração e melhorar a experiência do cliente, o Glofox é o software de gestão ideal.
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ABC Glofox
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Avaliações do ABC Glofox
Alternativas consideradas anteriormente:
First steps into new business made easier with GloFox
Comentários: Sales, leads, marketing, basically everything I need to operate a boutique studio. I like the waiting list feature and how easy it looks to make it both branded to my company and tailored to exactly what me and my clients need. I’m looking forward to starting the build process to see how it goes. The experience so far has been all good Fromm y perspective.
Vantagens:
Ease of Communication, with regular follow ups from sales team. Very friendly and helpful, giving lots of experienced based tips to help me get started. Seems to be simple system to operate, which is important for me as I’m not very technical with IT. I liked that we could discuss everything about the product and there wasn’t any pressure to go with GloFox. It just simply was the best value product for what I need. The app looks great, and I think going for the Gold option from the outset was the best idea, as it means my clients can be used to using the app right from the start, rather than just using web services initially and then having to change.
Desvantagens:
Nothing really, only thing I have noted is no compatibility with Spivi - which won’t be an issue but just something I’ll need to sort separately. I can’t see too many downsides at the moment, everything so far from first contact to agreeing to partner has been flawless.
Resposta do ABC Fitness
há 4 anos
Hi Natalie, thanks so much for taking the time to leave a review. We really appreciate it. Glad to hear you're having a good experience. - The Glofox Team
Alternativas consideradas anteriormente:
Great Support - Easy Interface - Great Product!
Comentários:
Overall experience: I am very happy. The user interface is very easy to use, which is important when on-boarding new staff.
Account managers are keen on feedback on improvements, with Glofox constantly releasing new system/feature updates, which shows that our feedback has not gone unheard.
Vantagens:
Had a great on-boarding experience feeling supported throughout the entire process.[sensitive content hidden], my account manager, was helpful, insightful and provided great tips on how to use the system and get the most out of it. His patience and customer service are greatly appreciated! A+++
Desvantagens:
Certain feature/system limitations that are lacking which would make life easier. Hopefully they are in the development pipeline.
Alternativas consideradas anteriormente:
6 Months waiting for a fix re: scheduling issues
Comentários:
I started a new spa and infrared Hot Yoga business in July 2024. The sales team tells you everything you want to hear boasting support, ease and profitability. My onboarding rep was not knowledgeable and frequently responded to my questions with “I’ll find out” and then to never provide a straight answer- for this I didn’t complain just muddled through to get open in time. Then out of the blue, I was given a new rep who after I shared my concerns, apologized for the inconvenience but did no better besides offering up excuses why the answers are hard to come by. The leading answer was due to the people who build this app are located in Ireland and the time change provides difficulty for getting answers timely. That’s a Glo fox issue not the problem of the business people trusting the company we are paying to do the job. I was sold at the start about the pre-sales ability within the system. Odd that the salesmen could speak so highly about it but the on-boarders didn’t have a clue how to make that happen. I paid for several months before opening in hopes to have a solidified app to open my new business with and to conduct pre-sales to provide a huge opening month. This did not occur! I should have backed out prior to opening but I’m always leaning toward hopefulness. A few months go by clients do love the app and it does keep track of my unlimited clients packages which is very nice and yes even easy for yogis and spa clients. October arrived and I’m not sure if the app had an update or what occurred but all the sudden without any change to the schedule/availability on my end and (in fact the back end shows my correct hours), clients can all the sudden book appointments well into the night all the way to 2 am. I have had to call several clients to reschedule which doesn’t look good on a new business. I reported it right away in October. Multiple reports through multiple reps even the sales rep who sold me the package. No one has been able to fix this creating more desk work for me which is why I went with Glo fox in the first place to reduce my desk time. Finally in December I was connected with a rep I can reach out to for follow up regarding my concerns with the scheduling/availability times. Even after she heard my concerns no one has been able to fix the issue. She was able to provide me with a very tiny discount for the month of January and February. I followed up today and she does respond within the same day thankfully, but the answer is completely unacceptable. Her response:
“The fix is still in the works by our engineering team. I currently do not have an exact ETA, but it is prioritized for this quarter.“
The quarter ends in March, that is 6 months of non answers and no fixes and last week a new issue has arrived. I can no longer adjust the price at check out. I haven’t heard any response on this new thing that is happening.
I’m posting to help people make better choices- read reviews don’t make the mistake I did by attempting to stay hopeful.
Vantagens:
The app is great for the clients and not having other business advertising to my clients on my businesses app.
Desvantagens:
Customer service is terrible. 6 months asking for assistance. Misrepresentation at sales level.
Alternativas consideradas anteriormente:
Would not recommend - poor customer support and too expensive.
Comentários: Customer support has been poor at best. I've been trying to cancel my subscription as a gym and studio owner, and it took a month before I received a confirmation about cancelling my membership. Despite multiple emails, calls, and submitted tickets. Since then, I've ben trying to get my data migrated to a new system and am once again begin ghosted. I do not recommend ABC Glofox.
Vantagens:
Not much. ABC Glofox has very little I would say is a pro.
Desvantagens:
1. Reporting is not robust enough and when I've asked for my own data, I'm met with roadblocks. 2. Glofox doesn't allow for gift cards. 3. Price increases that do not correlate with improved functionality or support. 4. Bulky marketing suite. 5. Lead-Client functionality does not capture our business model well enough and I can't adjust it. 6. Cancellation process has been arduous.
Alternativas consideradas anteriormente:
Efficient booking system!
Comentários: theres alot of settings, functionality which is pretty awesome. And surely, it takes time aswell to set this all up. But once its set, its quite easy to handle the system.
Vantagens:
Its a big system with alot of functionality, but the service and onboarding service was great. Louise was always reachable and helpful!
Desvantagens:
The integration of moving members from another studio to a new studio. Unfortunetaly there was alot of manual work to be done. Like setting the correct membership, dates and so on. Also when creating staff. Upon deleting them, you can't use the same emails unless you change it again, despite it being deleted. One major defect is that not all customers get emailed when pressing forgot password.
