17 anos ajudando empresas
a escolher o melhor software
XCALLY
Conheça XCALLY
Solução omnicanal para central de contato de entrada, saída e mista baseada no Asterisk. Envolva seus clientes com a tecnologia exclusiva da Motion: multicanal, em tempo real, poderosa e eficaz.
Proporcione a melhor experiência de jornada do cliente usando canais de voz, bate-papo na internet, e-mail, SMS e fax. Aproveite as vantagens do gerenciador de contatos, do discador preditivo e do designer Cally Square IVR.
Quem usa XCALLY?
Qualquer tipo de atendimento ao cliente que exija soluções profissionais para serviços de entrada, saída e mistos.
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XCALLY
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Avaliações do XCALLY
Alternativas consideradas anteriormente:
Future of Contact Center !!! Xcally Motion 2
Comentários: Xcally Motion 2 is like charm when we show to our valuable customers. It always has a wow factor.
Vantagens:
Intuitive GUI. Tons of features. Easy Install & Maintain. Future Proof Investment. State of the art technology.
Desvantagens:
I live everything about Xcally Motion 2.
Alternativas consideradas anteriormente:
The most cost effective Omnichannel Contact Center and Customer Experience tool
Comentários: Over the years XCALLY has helped us to close the cap between us as brand owners and our prospects and customers. XCALLY give us an integrated view of all the communications regardless of the channel where they originated from.
Vantagens:
We like that XCALLY is very flexible and it can be deployed both on premise and on the cloud. Besides, the openchannel capabilities allow XCALLY to integrate to virtually any communication platforms that supports RESTful API web services.
Desvantagens:
Because XCALLY it's like a tool box some time it's needed to built exactly what is needed, but the good news is that you can build whatever you want.
great omnichannel
Vantagens:
Easy installation. Fast support response. Reasonable price.
Desvantagens:
Upgrade may bring some additional issues.
Feature rich application providing a single UI to call-centre agents for multiple input streams.
Comentários: We were looking for a software company to partner with to provide our customers with a multi-channel platform when we came across xCALLY. It is a feature rich application providing not only standard forms of communication like voice / email / chat / sms; but it also includes an open channel allowing any number of external communication like twitter / facebook to also be fed to agents in a single user interface. Not only is xCALLY fantastic software but the support from them is just as fantastic!
Vantagens:
Single UI for multiple input streams to call centre agents. Open channel to allow unlimited integrations. Support.
XCally Contact Centre the Way of the future
Comentários: Fast efficient and deliver
Vantagens:
As a Distributor in South Africa, I love that I have a solution that literally fits and partners with every single Contact Centre need I have for my customers. I have not had none single case where by XCally has not been able to suit their needs and their budgets. It has simply been a "no brainer". XCally meets the following requirements Omni Channel, Voice Channel, Outbound Dialer with many options of dialing, IVR Designer which I might has is the most simple to use and deals with the most intense complicated environments easily, Agent and Web Gui with a built in phone bar, analytics and reports and scripting tools.
Desvantagens:
I can honestly say there was nothing I do not like
