---
description: Tudo sobre eDesk: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais!
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title: eDesk - Preço, avaliações e classificação - Capterra Brasil 2026
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# eDesk

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> Tíquetes de suporte ao cliente combinados com dados de pedidos de todos os lugares que você vende, unificados em um sistema simples para sua equipe.
> 
> Conclusão: 71 usuários atribuíram a nota **4.4/5**. Melhor classificado para **Probabilidade de recomendação**.

-----

## Resumo

### Quem usa o eDesk?

De startups a grandes empresas, o eDesk ajuda varejistas online de todos os tamanhos a eliminar a complexidade do suporte ao cliente multicanal, para que seja possível atender mais clientes, mais rapidamente.

## Estatísticas e notas

| Métrica | Classificação | Detalhes |
| **Geral** | **4.4/5** | 71 Avaliações |
| Praticidade | 4.4/5 | Com base em avaliações gerais |
| Suporte ao cliente | 4.4/5 | Com base em avaliações gerais |
| Relação qualidade/preço | 4.1/5 | Com base em avaliações gerais |
| Recursos | 4.2/5 | Com base em avaliações gerais |
| Porcentagem de recomendação | 80% | (8/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: xSellco
- **Localização**: Dublin 4, Irlanda
- **Fundada**: 2012

## Contexto comercial

- **Preço inicial**: US$ 0,00
- **Modelo de preços**:  (Versão gratuita disponível) (Teste grátis)
- **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Implantação e plataformas**: Nuvem, SaaS, baseado na web
- **Idiomas**: alemão, espanhol, francês, inglês, italiano
- **Países disponíveis**: Afeganistão, Albânia, Alemanha, Andorra, Angola, Anguila, Antígua e Barbuda, Argentina, Argélia, Armênia, Aruba, Arábia Saudita, Austrália, Azerbaijão, Bahamas, Bangladesh, Barbados, Barein, Belize, Benin e mais 208

## Recursos

- Alertas/notificações
- Alerts/Escalation
- Análise de dados visual
- Banco de dados do cliente
- Bate-papo ao vivo
- CRM
- Comunicação multicanal
- Gerenciamento de comentários
- Gerenciamento de e-mails
- Gestão da comunicação
- Gestão de avaliações
- Gestão de caixa de entrada
- Gestão de call centers
- Gestão de devoluções
- Gestão de filas
- Gestão de pedidos
- Gestão de remessas
- Gestão do SLA (acordo do nível de serviço)
- Gestão do fluxo de trabalho
- Histórico do cliente
- Macros e modelos de respostas
- Marketing de multicanal
- Painel de atividades
- Portal de autoatendimento
- Priorização
- Questionários e feedback
- Rastreamento de engajamento
- Relatórios e análise de dados
- Relatórios e estatística
- Roteamento automático
- Third-Party Integrations
- Vários idiomas

## Integrações (24 no total)

- Adobe Commerce
- AfterShip
- Aircall
- BigCommerce
- Brightpearl
- ChannelEngine
- Gmail
- Instagram
- Linnworks
- Meta for Business
- Microsoft Outlook
- Mirakl
- PrestaShop
- Rithum
- ShipStation

... e mais 9 integrações

## Opções de suporte

- Email/Help Desk
- FAQs/Fórum
- Base de conhecimento
- Suporte por telefone
- Assistência 24/7
- Bate-papo

## Category

- [Sistemas de Atendimento ao Cliente](https://www.capterra.com.br/directory/22/customer-service/software)

## Categorias relacionadas

- [Sistemas de Atendimento ao Cliente](https://www.capterra.com.br/directory/22/customer-service/software)
- [Software de Garantia de Qualidade de Contact Center](https://www.capterra.com.br/directory/33415/contact-center-quality-assurance/software)
- [Sistemas de Help Desk](https://www.capterra.com.br/directory/30008/help-desk/software)
- [Sistemas de Suporte ao Cliente](https://www.capterra.com.br/directory/32315/customer-support/software)
- [Ferramentas de Engajamento com Cliente](https://www.capterra.com.br/directory/30906/customer-engagement/software)

## Alternativas

1. [Zendesk Suite](https://www.capterra.com.br/software/164283/zendesk) — 4.4/5 (4076 reviews)
2. [Salesforce Sales Cloud](https://www.capterra.com.br/software/61368/salesforce) — 4.4/5 (18771 reviews)
3. [LiveChat](https://www.capterra.com.br/software/62194/livechat) — 4.6/5 (1719 reviews)
4. [LiveAgent](https://www.capterra.com.br/software/102188/liveagent) — 4.7/5 (1758 reviews)
5. [Freshdesk](https://www.capterra.com.br/software/124981/freshdesk) — 4.5/5 (3412 reviews)

## Avaliações

### "Great System - used for a couple years" — 4.0/5

> **Russell** | *12 de dezembro de 2017*
> 
> **Vantagens**: Multi Channel functionality and to be onboard with a growing company who are actively investing and improving the platform on a noticeable timescale... When we first started using the platform we thought it was great value and did a good job, although there were a few naff bits. However through feedback and their own growth the platform has grown to match all and now offer more features than the more renowned systems.

-----

### "Easy to use, effective, effecient" — 5.0/5

> **Jerry** | *29 de agosto de 2023* | Varejistas | Taxa de recomendação: 10.0/10
> 
> **Vantagens**: Best help desk software out there.  Excellent automation, easy to set up, good reporting, able to integrate to all channels, multi-language support,
> 
> **Desvantagens**: Nothings comes to mind as eDesk solves all our needs
> 
> Utilize for all customer support uses. Saves time and allows for small support team.

-----

### "eDesk Review: Poor Communication and Overbilling Issues" — 1.0/5

> **Frank** | *19 de setembro de 2023* | Varejistas | Taxa de recomendação: 0.0/10
> 
> **Vantagens**: It centralized our messages and the AI feature, although extremely limited by comparison to most other program's, did organize our inbox somewhat automatically.
> 
> **Desvantagens**: Glitchy check out, I was shopping their website one day, and decided to come back to it the next day. I did not realize I had their more expensive program in our "cart" as I was now on a new tab. When I went to check out the program most fitting for us, it checked out both services which we didn't know until several days laater.
> 
> As the CEO of a small business, I regretfully have to advise others to steer clear of eDesk based on our experiences.Multiple Plans Added to Cart:The very first problem arose during the checkout process. We had initially placed the Professional plan into our cart but reconsidered and chose the Performance+ plan the following day. However, the checkout process didn't give us a chance to review our cart, and we were unknowingly billed for both plans.Customer Service's Misstep:During the setup, we sought assistance through eDesk’s customer support feature. The customer service representative informed us that we were running two plans simultaneously and offered to remove one. Assuming it was a system glitch possibly related to a trial we used previously, we agreed. To our surprise, they removed the less expensive Performance+ plan that we had intended to use.Misleading Ticket Counts:Adding to the confusion, eDesk claimed that we had 130 support tickets when we actually had no more than 5. They used this claim to justify not allowing us to switch to the more suitable Performance+ plan. After a strenuous review of the Json file ourselves, it became clear that their ticket count included emails processed even before we had an eDesk account.Lack of Accountability:When we confronted eDesk's Customer Success Manager, about these egregious errors, they stated that they had no understanding of how their own billing or ticket system works or ticket system works.

-----

### "Great chat support" — 5.0/5

> **Avaliador Verificado** | *4 de fevereiro de 2022* | Bens de consumo | Taxa de recomendação: 10.0/10
> 
> **Vantagens**: Clean easy to use User Interface, snap shot view, grouping priority messages based on smart AI messaging.
> 
> **Desvantagens**: Nothing to mention at present everything works as it should do.

-----

### "Has saved us time and money" — 5.0/5

> **Andrew** | *6 de dezembro de 2021* | Indústria têxtil | Taxa de recomendação: 10.0/10
> 
> **Vantagens**: Brings all customer queries from all platforms into a single mailbox.  Templates are great and the system has saved us so much time. When I had a problem with messages not sending I contacted the chat and spoke to Aine whom was very helpful.
> 
> **Desvantagens**: There was an update  and now the AI suggestions are difficult to select.  You have to hover and try and select the response which can be tricky.  In the past before the update you could click on the option easier.

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## Links

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