--- description: Tudo sobre Zonka Feedback: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zonka Feedback - Preço, avaliações e classificação - Capterra Brasil 2026 --- Breadcrumb: [Home](/) > [Ferramentas de Pesquisa](/directory/30092/survey/software) > [Zonka Feedback](/software/137773/zonka-feedback) # Zonka Feedback Canonical: https://www.capterra.com.br/software/137773/zonka-feedback Página: 1 / 4\ Próximo: [Próxima página](https://www.capterra.com.br/software/137773/zonka-feedback?page=2) > O Zonka Feedback CX Platform é um software de comentário e pesquisa multicanal. Avalie, melhore e transforme as experiências dos clientes e dos funcionários. > > Conclusão: 68 usuários atribuíram a nota **4.8/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa o Zonka Feedback? O Zonka Feedback é adequado para qualquer setor de serviços que dependa da experiência do cliente e deseje mudar a maneira como recebe comentários, tornando-os abrangentes e baseados em ações. ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.8/5** | 68 Avaliações | | Praticidade | 4.7/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.9/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.9/5 | Com base em avaliações gerais | | Recursos | 4.7/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Zonka Feedback - **Localização**: New Delhi, Índia - **Fundada**: 2014 ## Contexto comercial - **Preço inicial**: US$ 199,00 - **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: inglês - **Países disponíveis**: Afeganistão, Albânia, Alemanha, Andorra, Angola, Anguila, Antígua e Barbuda, Argentina, Argélia, Armênia, Aruba, Arábia Saudita, Austrália, Azerbaijão, Bahamas, Bangladesh, Barbados, Barein, Belize, Benin e mais 209 ## Recursos - Alertas/notificações - Análise de sentimentos - Análise de tendências - Análise de texto - Biblioteca de perguntas - Coleta de dados de multicanal - Coleta de respostas offline - Comentários anônimos - Comunicação multicanal - Criador de questionários - Distribuição de multicanal - Estrutura de pesquisas CES - Estrutura de pesquisas CSAT - Estrutura de pesquisas NPS - Extração de dados - Ferramentas de análises de dados - Ferramentas de colaboração - Formulários personalizáveis - Gerenciamento de comentários - Gerenciamento de comentários negativos - Gerenciamento de contatos - Gestão de controle de qualidade - Gestão de experiência do cliente - Gestão de modelos - Gestão de pesquisas/enquetes - Gestão do desempenho - Imagem de marca personalizável - Importação/exportação de dados - Live Results Sharing - Lógica de ramificação - Marcação - Marketing por e-mail - Mensagens de SMS - Mensagens programadas - Modelos personalizáveis - Monitoramento de reclamações - Painel - Perguntas personalizáveis - Personalização de URL - Personalização de mensagens - Pesquisa por celular - Pesquisas de pulso - Questionários e feedback - Ramificação de perguntas - Relatórios e análise de dados - Relatórios e estatística - Segmentação - Segmentação de clientes - Third-Party Integrations - Visualização de dados ## Integrações (11 no total) - ActiveCampaign - Airtable - Freshdesk - Google Sheets - Help Scout - Intercom - Meta for Business - Slack - Twitter/X - Zapier - Zendesk Suite ## Opções de suporte - Email/Help Desk - Base de conhecimento - Suporte por telefone - Bate-papo ## Category - [Ferramentas de Pesquisa](https://www.capterra.com.br/directory/30092/survey/software) ## Categorias relacionadas - [Ferramentas de Pesquisa](https://www.capterra.com.br/directory/30092/survey/software) - [Software de Satisfação do Cliente](https://www.capterra.com.br/directory/30541/customer-satisfaction/software) - [Software para Pesquisas SMS](https://www.capterra.com.br/directory/32937/sms-survey/software) - [Software de Análise de Dados Qualitativos](https://www.capterra.com.br/directory/31297/qualitative-data-analysis/software) - [Software de Extração de Texto](https://www.capterra.com.br/directory/30933/text-mining/software) ## Alternativas 1. [Typeform](https://www.capterra.com.br/software/137289/typeform) — 4.7/5 (945 reviews) 2. [SurveyMonkey](https://www.capterra.com.br/software/32728/surveymonkey) — 4.6/5 (10430 reviews) 3. [Jotform](https://www.capterra.com.br/software/158456/jotform-4-0) — 4.7/5 (2812 reviews) 4. [QuestionPro](https://www.capterra.com.br/software/135455/questionpro) — 4.8/5 (523 reviews) 5. [SurveyLegend](https://www.capterra.com.br/software/156752/surveylegend) — 4.6/5 (963 reviews) ## Avaliações ### "The perfect feedback software" — 5.0/5 > **Shefali** | *27 de outubro de 2020* | Mobiliário | Taxa de recomendação: 10.0/10 > > **Vantagens**: Extremely quick and easy to set up. The team is very helpful and easy to work with. And best of all, reporting. The analytics section is designed so well and is so informative. It has helped our team take a lot of good business decisions that we otherwise were extremely clueless about. While most survey softwares and feedback softwares give analytics, Zonka Feedback has really put mind at the effectiveness of the reports, especially from a decision-making perspective and value-addition to the business. > > **Desvantagens**: Nothing so far. The tool has been really amazing for my marketing and operations team. We have been able to do research surveys very swiftly and easily. The team is also helpful in setting up and the experience is great. > > Zonka Feedback is a very modern-looking Survey Software with extremely good looking surveys and feedback forms. It’s easy and fun setting up the surveys using Zonka Feedback’s visual Survey Builder. I don’t have to imagine how my surveys would look to my customers. Survey setting up is extremely intuitive as well and since I’m using it in my organisation for conducting more market research and questionnaire, the survey logics come very handy to me. With COVID, I’m able to send out these surveys via email using Zonka Feedback and set up easy reminders also in their new version. Beyond everything though, what really stands out for me is the reporting. It is absolutely kickass. I get too many detailed reports in one click and I really love the way the entire Analytics system is designed. It allows me to quickly browse through reports as well as go in-depth by drilling down, using filters and what not. Reporting is extremely powerful at Zonka Feedback and I believe, that’s what really makes it stand out amongst other survey and feedback softwares. ----- ### "A promising survey software with powerful form builder\!" — 4.0/5 > **Wora** | *10 de julho de 2021* | E-Learning | Taxa de recomendação: 8.0/10 > > **Vantagens**: - Survey logic is easy to understand - Once you finish building your survey form, it offers various distribution channels, including SMS, web, QR code, Popup, Embeds, Email, Mobile app, etc. So we can efficiently distribute our survey form to customers. - SMS quota included which is very good for what we pay. > > **Desvantagens**: - The form design elements, fonts, Pixel, layout design, are not yet polished. It can improve more beautifully. - File upload form is not here. It will help to create more powerful surveys. ----- ### "User unfriendly tool" — 3.0/5 > **Evija** | *13 de outubro de 2021* | Serviços financeiros | Taxa de recomendação: 3.0/10 > > **Vantagens**: I really liked the ready to use templates and all kinds of designs. If you can find one that matches your needs, it is great\! Customer support is instant and very helpful. > > **Desvantagens**: It is super user unfriendly, not intuitive, you can not undo if you have deleted something which is CRAZY\! Make a mistake by pressing a wrong button and you can delete your work\! Customization was really painful process. If there was no CS, it would be impossible to even launch our project. ----- ### "Great feedback and survey platform. Suitable even for hybrid or traditional businesses" — 5.0/5 > **Julien (Jun Yan)** | *19 de julho de 2021* | Gestão de organizações sem fins lucrativos | Taxa de recomendação: 9.0/10 > > **Vantagens**: Many things\! Zonka has a modern interface on both the backend and customer-facing form. The survey builder is easy to use and has many pre-made templates. There are many options to distribute the survey, including offline (device kiosk) mode. This makes it a great tool not just for internet businesses but also for brick and mortar / traditional businesses. If you have several physical locations, Zonka even has location reporting (with appropriate plan subscription). White label domain is supported and the set up was very easy and straightforward. You can even export the email template to be used with popular email marketing platforms such as Salesforce, SendGrid, Hubspot and Campaign Monitor. > > **Desvantagens**: Very little. Perhaps the feedback interface (in customer view) is not as "fun" as say TypeForm but it runs it close. Also, even though there is an option to allow customers to switch language, it would be great if there was an auto translate from english to the other language option for the backend user so that it doesn't need to be retyped from scratch. > > I was searching for an omnichannel way to collect feedback. Some of my customers are not tech-savvy and don't even have an email. With Zonka Feedback, surveys can be collected via SMS or at physical touchpoints too. ----- ### "A great feedback software" — 5.0/5 > **Vrinda** | *12 de junho de 2020* | Serviços financeiros | Taxa de recomendação: 10.0/10 > > **Vantagens**: I have been using Zonka for quite some time now and it's actually quite a good customer tool to us. What I really like is that I can quickly set up feedback forms without any help. Initially I thought it might be a task and used to take help from the team (and they were very helpful about it). But for a few weeks now, I have been setting it up myself and it's great. > > **Desvantagens**: Nothing to dislike as of now. Have used the software for Customer Feedback majorly using email surveys. We have used integration to automate this and use it manually as well. It's pretty easy once you set it up. > > We majorly use this for email surveys and sending surveys with additional info works pretty well for us. Gives us superb reports instantly and has helped in making some kickass decisions. I definitely recommend the tool. For three major reasons - 1. The helpful tool 2. The ease of the software 3. 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