MindTouch

by MindTouch

3 / 5 1 review
MindTouch

Who Uses This Software?

SaaS vendors, Manufacturers and Service companies.

Average Ratings

1 review
  • Overall 3 / 5
  • Ease of Use 2 / 5
  • Customer Service 2 / 5
  • Features 2 / 5
  • Value for Money 1 / 5

Product Details

  • Free Version No
  • Free Trial Yes
  • Deployment Cloud, SaaS, Web
  • Training In Person
    Live Online
    Webinars
    Documentation
  • Support 24/7 (Live Rep)
    Business Hours
    Online

Vendor Details

  • MindTouch
  • http://www.mindtouch.com
  • Founded 2005

About MindTouch

MindTouch transforms the product and help content your company already produces into a customer engagement channel. Enrich the customer's record with valuable behavioral data based on the user's interactions with your product content. Create a mobile-ready, SEO optimized site for all of a company's content. MindTouch can double organic web traffic, triple user time on your site, and reduce the bounce rate by 50%. Turn your buyers & customers into kick-ass product experts.

37806

MindTouch Features

  • 360 Degree Feedback
  • Analytics
  • Call Reporting
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
  • Account Alerts
  • Account Management
  • Communication Management
  • Customer Engagement
  • Customer Lifecycle Management
  • Health Score
  • Onboarding
  • Revenue Management
  • Usage Tracking / Analytics
  • Win / Loss Analysis
  • Cataloging / Categorization
  • Customer Service Analytics
  • Customer Support Tracking
  • Email Response Control
  • Knowledge Management
  • Live Chat
  • Performance Metrics
  • Search
  • Self Service Portal

MindTouch Most Helpful Reviews

Antiquated product with terrible

Translate with Google Reviewed on 6/7/2018
Irfan Kkhan
CEO
Agosto - Irfan Khan
Computer Software, 51-200 Employees
Used the Software for: 1+ year
Reviewer Source 
Source: asdf
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: It worked, but there are way better products out there for cheaper. The onboarding process was good.

Cons: Antiquated product. The company is terrible to work with. Loose contract language will bite you if you don't tell them you are not renewing in time.

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