Quem usa o SolarWinds N-central?

Provedores de serviços de TI e de serviços gerenciados (MSPs) em crescimento

Conheça o SolarWinds N-central

A plataforma de supervisão e gestão remoto N-central da SolarWinds foi projetada para ajudar os fornecedores de serviços gerenciados a lidar com redes complexas com facilidade. Com ampla automação e opções detalhadas de configuração, recursos de segurança como antivírus e gestão de patches e backup integrado, o N-central foi construído para ajudar os negócios MSP a gerenciar com eficiência redes complexas a partir de uma plataforma fácil de usar.

Detalhes do SolarWinds N-central

SolarWinds MSP

https://www.solarwindsmsp.com

Fundada em 2014

Preço do SolarWinds N-central

O SolarWinds N-central não possui uma versão gratuita, mas oferece versão de teste grátis.

Versão gratuita

Não

Implantação

Computador - Mac

Nuvem, SaaS, web

Computador - Windows

Celular - iOS nativo

Celular - Android nativo

Formação

Pessoalmente

Ao vivo online

Webinars

Documentos

Assistência

24 horas por dia (representante ao vivo)

Recursos do SolarWinds N-central

Ferramentas de Monitoramento de Redes
Diagnóstico de rede
Gerente de linha de base
Gestão de recursos de rede
Monitoramento de acordos de nível de serviço (SLA)
Monitoramento de endereço IP
Monitoramento de tempo de funcionamento
Monitoramento de uso da Internet
Monitoramento do servidor
Monitoração da largura de banda
Painel
Relatórios de tráfego da Internet
Agendamento de manutenção
Auditoria de problemas
Controle e acesso remoto
Controles/permissões de acesso
Gerenciamento de correções
Gestão de capacidades
Gestão de conformidade
Gestão de estoques
Gestão de licenças
Gerenciamento de configuração
Gestão da disponibilidade
Gestão de contratos e licenças
Gestão de incidentes
Gestão de lançamento e implantação
Gestão de mudanças
Gestão de problemas
Gestão de projetos
Portal de autoatendimento
Rastreamento de recursos
Gerenciamento de configuração
Gestão da manutenção
Gestão de aquisições
Gestão de auditorias
Gestão de contratos e licenças
Gestão de estoques
Gestão de fornecedores
Gestão de requerimentos
Rastreamento de conformidade
Rastreamento do custo
Antivírus
Análises de dados comportamentais
Correspondência de assinaturas
Criptografia
Gerenciamento de ameaças da web
Gerenciamento de dispositivos
Lista negra/branca
Registro de atividades
Segurança de aplicativos

Avaliações do SolarWinds N-central

Exibindo 5 de 33 avaliações

Geral
3,8/5
Praticidade
3,4/5
Atendimento ao cliente
3/5
Recursos
4/5
Relação qualidade/preço
3,4/5
Devon F.
IT Technician
Construção, 51-200 funcionários
Usou o software por: 6 a 12 meses
  • Classificação geral
    5/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    5/5
  • Atendimento ao cliente
    2/5
  • Relação qualidade/preço
    4/5
  • Probabilidade de recomendação
    10/10
  • Fonte da avaliação 
  • Avaliado em 12/10/2018

"IT engineer review"

Comentários: Has helped me immensly as an IT engineer and allowed me to maintain and improve my environment

Vantagens: Great control of an entire network. easy RDP tools and detailed stats. Great customised reports.big fan of the product as a whole and many functions to use within an IT industry

Desvantagens: difficult to implement at first. the support is good but i would like a more interactive support like calling in as the IM is abit tedious. the patch management needs to be simplified abit more. license compliance report is extremely confusing. Just an overall easier UI. Would be nice if you could integrate live graph monitoring to drill down into devices and IPs over a firewall etc. essentially you do have the NPM but that needs to be intergrated in nCentral then i would procure it. thus we can have a monitoring team and throw it on the screen. right now the alerts from SNMP is great but is difficult to drill into and shut down rogue devices etc

  • Fonte da avaliação 
  • Avaliado em 12/10/2018
Avaliador Verificado
Systems Engineer
Serviços e tecnologia da informação, 13-50 funcionários
Usou o software por: Mais de dois anos
  • Classificação geral
    4/5
  • Praticidade
    3/5
  • Recursos e funcionalidades
    4/5
  • Atendimento ao cliente
    2/5
  • Relação qualidade/preço
    3/5
  • Probabilidade de recomendação
    6/10
  • Fonte da avaliação 
  • Avaliado em 25/01/2019

"It works well most of the time, however..."

Comentários: SolarWinds is turning into a VERY large company. This is great as they get the cash flow to perform R&D and bring some interesting products and tools to the table, HOWEVER, this means they are reaching the point where one hand is not talking to another, products are becoming "designed by committee" and other issues that can be resolved with improved internal communication.

Vantagens: Working for an MSP this is a very feature-rich product for remote control, remote monitoring, deploying and monitoring Anti-Virus, and some backup features (However I DO NOT recommenced the ArcServe-based product.)

Desvantagens: -Support has been very hit or miss and lately they have fallen into the "Miss" category
-We had an issue where monitored services of a device were disappearing. After opening a ticket with SolarWinds support they informed me that the software cannot properly track how/why these services were disappearing from devices. This lead to at least 2 events where monitored hard drives were not longer being monitored, we were not made aware of it, the drives filled up, and services crashed
-Product names keep being changed and we are not immediately made aware of it.

  • Fonte da avaliação 
  • Avaliado em 25/01/2019
Phillip H.
Director
Segurança de rede e informática, 2-10 funcionários
Usou o software por: Mais de dois anos
  • Classificação geral
    1/5
  • Praticidade
    1/5
  • Recursos e funcionalidades
    1/5
  • Atendimento ao cliente
    1/5
  • Relação qualidade/preço
    1/5
  • Probabilidade de recomendação
    0/10
  • Fonte da avaliação 
  • Avaliado em 10/04/2020

"Covid-19 - reduction of services applied after 5 years during a pandemic. "

Comentários: Over all they are very good at taking your money and over the years have been hard to communicate with. It’s all sales sales sales.

Vantagens: Over the years this software has been hit and miss, we would spend a lot of time trying to get errors fixed. It was getting better, they also keep changing the sales rep that deals with me. When they call they talk about a different business and advise the customers name and customer to me. It’s happened twice!

Desvantagens: The biggest thing I didn’t like was when they removed remote control from my essential Licence’s. To make it worse it was done over the covid-19 pandemic. they are asking me to buy Licence’s and I have refused. We are social distancing and this has made it stressful for myself and my customers.

Resposta dos fornecedores

por SolarWinds MSP em 13/05/2020

Hi Phillip, I'm very sorry that you are unhappy. Our decision to remove remote control from N-central Essentials licenses was made months before the COVID-19 outbreak. We believe Professional N-central licenses provide the proper remote monitoring and management capability that workstations and servers require.

We understand that remote work and therefore remote control is very important for you right now. Therefore, we have offered SolarWinds Take Control Plus, a standalone remote support solution, free of charge for 90 days. In addition, for a limited time, Take Control Plus licenses also come with 25 additional end-user accounts (for a total of 35) for partners to extend to employees and clients. Simply complete this form before June 30, 2020
https://www.solarwindsmsp.com/products/take-control/trial

You may also be interested in these resources to help you navigate this unprecedented time: www.solarwindsmsp.com/covid-19-resources

Be well. - Shelley O'Brien, N-central PMM

  • Fonte da avaliação 
  • Avaliado em 10/04/2020
George A.
Lead technician
Serviços e tecnologia da informação, 13-50 funcionários
Usou o software por: Mais de dois anos
  • Classificação geral
    4/5
  • Praticidade
    2/5
  • Recursos e funcionalidades
    4/5
  • Atendimento ao cliente
    3/5
  • Relação qualidade/preço
    2/5
  • Probabilidade de recomendação
    7/10
  • Fonte da avaliação 
  • Avaliado em 11/06/2019

"N-central is very useful for managing a large amount of Customer PCs"

Comentários: For the most part N-central helps me greatly in managing, backing up, and remotely logging into client PCs. if a few little kinks were ironed out of the system and previously mentioned patch management issue were resolved I would have no complaints at all. The on-boarding and setup process could possibly be made a little simpler with a default setup / template but that may be something that other users would not want depending on their configuration.

Vantagens: N-central makes it easy to deploy a "probe" to one server on a domain and then with the correct credintials deploy the client to all of the rest of the domain connected PCs automatically(scary virus like automatically).

Desvantagens: I hate that every time I get all of the patches approved and working in the n-central patch management it seems i come back a week-month later and they have made an update that breaks the patch management and i am getting warnings that patches are not installing. If the patch management had default patch all / patch important things only profiles that worked 100% of the time i would be very satisfied with N-Central.

  • Fonte da avaliação 
  • Avaliado em 11/06/2019
Avaliador Verificado
Director of Operations Managed Services
Serviços e tecnologia da informação, 13-50 funcionários
Usou o software por: Mais de dois anos
  • Classificação geral
    4/5
  • Praticidade
    4/5
  • Recursos e funcionalidades
    4/5
  • Atendimento ao cliente
    2/5
  • Relação qualidade/preço
    3/5
  • Probabilidade de recomendação
    7/10
  • Fonte da avaliação 
  • Avaliado em 21/05/2019

"Good Product"

Comentários: Overall I would recommend the product as it has been very beneficial for our company. To get the full use of the product, you'll need to dedicate a resource to managing the platform so that they can learn the various ins/outs of the product.

Vantagens: It's a good product once you get through the learning curve. The product admins are eager to make the product more effective and efficient at helping you manage your client's networks.

Desvantagens: Support is frustrating to deal with at the initial levels. If you can get past the L1 technicians in your support case, it is usually pretty good but it will take some work to get the case escalated. Product development is pretty slow as it often takes several releases that are 'coming' to make it into the product. And then the first iteration of the new feature usually isn't fully developed and will take another release or two to be fully functional.

  • Fonte da avaliação 
  • Avaliado em 21/05/2019