--- description: Tudo sobre roommaster: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: roommaster - Preço, avaliações e classificação - Capterra Brasil 2026 --- Breadcrumb: [Home](/) > [Software de Gestão Hoteleira](/directory/20031/hospitality-property-management/software) > [roommaster](/software/13824/roommaster) # roommaster Canonical: https://www.capterra.com.br/software/13824/roommaster Página: 1 / 6\ Próximo: [Próxima página](https://www.capterra.com.br/software/13824/roommaster?page=2) > O roomMaster da InnQuest, na nuvem ou no local, é um software tudo-em-um de gerenciamento de propriedades hoteleiras com mais de 5.500 hotéis em todo o mundo. > > Conclusão: 129 usuários atribuíram a nota **4.3/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa o roommaster? Para hotéis e resorts independentes com 5 a 5.000 quartos, o roomMaster é escalável do ponto de vista de recurso e preço, com pacotes personalizados para atender a quase qualquer necessidade. ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.3/5** | 129 Avaliações | | Praticidade | 4.3/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.2/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.2/5 | Com base em avaliações gerais | | Recursos | 4.1/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Aspire Software Company - **Localização**: Edmonton AB, Canadá - **Fundada**: 1995 ## Contexto comercial - **Preço inicial**: US$ 150,00 - **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Windows (desktop), Windows (local), Linux (local) - **Idiomas**: inglês - **Países disponíveis**: Anguila, Antígua e Barbuda, Aruba, Austrália, Bahamas, Barbados, Belize, Bermudas, Canadá, Costa Rica, Cuba, Dominica, El Salvador, Estados Unidos, Granada, Guadalupe, Guatemala, Haiti, Honduras, Ilhas Cayman e mais 18 ## Recursos - Análise de dados dos canais - Automação de marketing - CRM - Cobrança e faturamento - Controle de estoque - Distribuição de multicanal - Formação dinâmica de preços - Gerenciamento de contatos - Gerenciamento de multicanal - Gestão da experiência do hóspede - Gestão da manutenção - Gestão da receita - Gestão de Comunicações - Gestão de calendários - Gestão de canais - Gestão de funcionários - Gestão de parceiros - Gestão de promoções - Gestão de reservas - Gestão de reservas - Gestão de tarefas domésticas - Gestão de taxas - Integração de GDS/OTA - Inventário de salas - Observações da reserva - Painel de atividades - Ponto de vendas (PDV) - Processamento de pagamentos - Relatórios e análise de dados - Relatórios e estatística - Reservas em grupo - Reservas online - Suporte do cliente - Third-Party Integrations ## Integrações (7 no total) - Amadeus - QuickBooks Online Advanced - STAAH Channel Manager - Sage 50 Accounting - Seekda - Triptease - Windcave ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Software de Gestão Hoteleira](https://www.capterra.com.br/directory/20031/hospitality-property-management/software) ## Categorias relacionadas - [Software de Gestão Hoteleira](https://www.capterra.com.br/directory/20031/hospitality-property-management/software) - [Sistemas de Reservas](https://www.capterra.com.br/directory/20032/reservations/software) - [Sistemas PMS para Hotel](https://www.capterra.com.br/directory/31615/hotel-channel-management/software) - [Sistemas de Gestão de Canais](https://www.capterra.com.br/directory/30678/channel-management/software) - [Software de Aluguel para Férias](https://www.capterra.com.br/directory/30616/vacation-rental/software) ## Alternativas 1. [Guesty](https://www.capterra.com.br/software/159377/guesty) — 4.4/5 (480 reviews) 2. [Hostaway](https://www.capterra.com.br/software/152433/hostaway) — 4.8/5 (1597 reviews) 3. [Lodgify](https://www.capterra.com.br/software/131924/lodgify) — 4.5/5 (1311 reviews) 4. [Amenitiz](https://www.capterra.com.br/software/183836/amenitiz) — 4.3/5 (251 reviews) 5. [ResNexus](https://www.capterra.com.br/software/129392/reservation-nexus) — 4.8/5 (431 reviews) ## Avaliações ### "RoomMaster Anywhere is definitely a great option for smaller boutique size properties" — 5.0/5 > **Traci** | *2 de agosto de 2022* | Hotelaria | Taxa de recomendação: 10.0/10 > > **Vantagens**: It is very easy to use, having the ability to access from home without having to go through the VPN networks and having connection issues. Especially if the property is down\! > > **Desvantagens**: I think the reporting should be more detailed. Coming from another larger branded hotel I was accustomed to customizing reports easily to get more pinpointed information. > > I definitely would recommend it to smaller size hotels, I am not sure how it would work on a property with in excess of 50 rooms. ----- ### "Solid PMS with great IT support" — 4.0/5 > **Tabitha** | *5 de setembro de 2025* | Hotelaria | Taxa de recomendação: 10.0/10 > > **Vantagens**: Tech Support is top of the line. You get to speak with a representative, explain your issue and they will immediately tend to it. \[sensitive content hidden\] has been top notch - she is kind, courteous and explains applications. > > **Desvantagens**: Some of the windows open in very small format - wish they would be a little bit bigger. For example, if you enter rates, the pop-up windows are tiny. > > Solid, without much interruption. We have been with roommaster for 6+ years now with hardly any interruption. ----- ### "A terrible solution for vacation rental properties and a company that lacks integrity." — 1.0/5 > **Joanna** | *26 de setembro de 2022* | Hotelaria | Taxa de recomendação: 0.0/10 > > **Vantagens**: There were no positives to this software- its archaic and has not been updated in 20 years > > **Desvantagens**: Unfortunately we were given misinformation and Innquest is refusing to accept responsibility. If you are a hotel this might be great for you (aside from their cloud product being archaic and extremely tedious). If you are a vacation rental please know that cleaning fees or add on packages will have to be charged in a separate manual payment and they will not let you know this when you are signing up for their product. > > Sad to have to write this review as we gave innquest every opportunity to turn this sour experience around. Prior to signing up with innquest in July 2022 were assured the entire payment amount would be charged to our credit card processor when our guests booked a reservation. This includes our housekeeping fee and any add on packages our guests purchase for their vacation rental stay. Prior to signing up we emphasized that we needed the entire payment charged (what guests are billed when they book including the housekeeping fee) several times with Chris Rios. Chris went onto our current booking engine (that also charges the full amount including the cleaning fee and any packages that they added on) and after reviewing it said that it would be no problem. We also told him the only reason we were going with Innquest is that the new synxis booking engine we were planning on using needed a separate PMS system as the synxis PMS is not capable of automatically charging payments. I let him know that I had zero interest in charging ANY payments manually. We were given no access to the software until the day before going live. The day before. This was also over a month after we signed up. It was then we were told Chris Rios made a mistake and that cleaning fees and any add ons could not be charged automatically with innquest and would have to be manual payments. They are now refusing to refund is the $595 “set up fee” in spite of their product not being as advertised. ----- ### "Always Helpful\!" — 5.0/5 > **Mary** | *14 de outubro de 2025* | Hotelaria | Taxa de recomendação: 7.0/10 > > **Vantagens**: How very nice and helpful everyone is\! Alway respectful and patient\! Thank you for all of your help for 2025\! > > **Desvantagens**: Sometimes we would not get the best TECH support based on incomplete information. Such as; losing rate information, or a long journey to learn how to apply codes. > > This was only my first time as General Manager using Room Master; I needed a lot of help\! The tech department was very helpful and patient with me\! ----- ### "RoomMaster continues to get better" — 5.0/5 > **Randi** | *14 de dezembro de 2023* | Hotelaria | Taxa de recomendação: 9.0/10 > > **Vantagens**: RoomMaster has a very intuitive interface and is easy to learn. It has many features that make it easy to isolate availability by room type and date, and the Quick Room display makes it simple to see rooms available for Walk-In as well as rooms set to depart or arrive. The ability to customize confirmation and marketing letters with many different runtime variables has made our job at the front desk much easier when communicating policies and other information. > > **Desvantagens**: The cloud version has proven to be a bit buggier than the previous version, and we experience frequent episodes of "reconnecting" to the network which paralyzes the system - inconvenient when in the middle of making reservations. Our integration with Flexkeeping has improved tremendously since implementing it two years ago; however, sometimes our clean rooms are spontaneously marked dirty and we haven't been able to figure out what causes that. ----- Página: 1 / 6\ Próximo: [Próxima página](https://www.capterra.com.br/software/13824/roommaster?page=2) ## Links - [Ver em Capterra](https://www.capterra.com.br/software/13824/roommaster) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dados estruturados