Quem usa esse software?

Web-based trucking platform that helps businesses of all sizes with asset tracking, tax reporting, auditing, fleet management, custom inspection forms, data export, messaging, geofencing and more.

Avaliações médias

31 avaliações
  • Geral 4 / 5
  • Praticidade 4 / 5
  • Atendimento ao cliente 3.5 / 5
  • Recursos 4 / 5
  • Relação qualidade/preço 3.5 / 5

Detalhes do produto

  • Preço inicial US$ 20,00/mês
  • Detalhes dos preços per vehicle
  • Versão gratuita Sim
  • Avaliação gratuita Sim
  • Implantação Nuvem, SaaS, web
    Celular - iOS nativo
    Celular - Android nativo
  • Formação Webinars
    Documentos
  • Assistência 24 horas por dia (representante ao vivo)

Dados sobre o fornecedor

  • KeepTruckin
  • http://keeptruckin.com

Sobre o KeepTruckin

KeepTruckin is the #1 fleet management platform whose robust solutionELD, Smart Dashcam and Electronic Logbookseamlessly connects vehicles, drivers, and fleet managers. In five years KeepTruckin's built the worlds largest network of over 500,000 connected drivers across 50,000 fleets. Bringing the world's trucks online, KeepTruckin makes fleets more efficient, safe, smart and reliable.

Recursos do KeepTruckin

  • Alertas/notificações
  • Gestão de condutores
  • Gestão territorial
  • Rastreamento de pessoas
  • Rastreamento de recursos
  • Rastreamento de veículos
  • Rastreamento em tempo real
  • Rastreamento móvel
  • Relatório de historiais
  • Roteamento
  • Seguimento de status
  • Controle de quilometragem
  • Frota de veículos
  • Geração de relatórios de incidentes
  • Gestão da manutenção
  • Gestão de combustível
  • Gestão de estoques
  • Gestão de expedição
  • Gestão de funcionários
  • Gestão de inspeções
  • Gestão de pedidos de trabalho
  • Gestão de pneus
  • Pesquisa de VIN
  • Rastreamento por GPS
  • Roteamento
  • Agendamento
  • Cadernos de viagem
  • Cobrança e faturamento
  • Controle de quilometragem
  • Gestão da manutenção
  • Gestão de condutores
  • Gestão de expedição
  • Gestão de veículos
  • Orçamentos/estimativas
  • Otimização da carga
  • Pagamento de condutores
  • Roteamento
  • Horário de funcionários
  • Para condutores
  • Para pilotos
  • Permissões de acesso a usuários
  • Pesquisa de dados
  • Rastreamento de infrações
  • Rastreamento de recursos
  • Registros de auditoria

As avaliações mais úteis do KeepTruckin

CUSTOMER SUPPORT

Avaliado em 22/11/2018
Amish P.
MANAGER
Transporte rodoviário e ferroviário, 13-50 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação 
4/5
Geral
4 / 5
Praticidade
3 / 5
Recursos e funcionalidades
1 / 5
Atendimento ao cliente
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: We been trying to contact the company for our contract and representative always tell us someone will contact you within 24 hrs and we are still waiting. It's a bad business if you can't even answer or return your phone call to your customers. They better not renew my contract without calling me. I think they are trying to renew the contact by saying that we never contact them in a time frame. Please don't renew my contract without calling us.

Vantagens: We been trying to contact the company for our contract and representative always tell us someone will contact you within 24 hrs and we are still waiting. It's a bad business if you can't even answer or return your phone call to your customers. They better not renew my contract without calling me. I think they are trying to renew the contact by saying that we never contact them in a time frame. Please don't renew my contract without calling us.

Desvantagens: We been trying to contact the company for our contract and representative always tell us someone will contact you within 24 hrs and we are still waiting. It's a bad business if you can't even answer or return your phone call to your customers. They better not renew my contract without calling me. I think they are trying to renew the contact by saying that we never contact them in a time frame. Please don't renew my contract without calling us.

Resposta dos fornecedores

por KeepTruckin em 05/12/2018

Hi Amish,

We want to apologize for the inconvenience you experienced and appreciate your patience during this time. We strive to provide our customers with an outstanding experience. One of our representatives reached out to you over the phone, but it went straight to voicemail. Please know that your request has been noted and we'll assist to resolve your matter at the highest priority.

In the meantime, should you need additional assistance, please do not hesitate to contact our 24/7 support line at 855-434-3564.

Keepin' it simple

Avaliado em 08/05/2019
Krisi D.
Operations Manager
Transporte rodoviário e ferroviário, 13-50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação 
5/5
Geral
5 / 5
Praticidade
5 / 5
Recursos e funcionalidades
5 / 5
Atendimento ao cliente
5 / 5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: For the most part the ease of the logs has been extraordinary. Changing from having to enter paper logs, to just now looking over the electronic logs has been a huge time saver

Vantagens: I love this software, it is very user friendly for the drivers, and very simple for all departments of our company to get the information they need be it for tracking where a driver is currently, totaling their mileage for payroll or keeping track of IFTA reports. It has been extremely helpful for everyone.

Desvantagens: What can be difficult sometimes when you call different reps can give you different answers to the same question

Resposta dos fornecedores

por KeepTruckin em 14/05/2019

Hi,

Thank you so much for your review! We really appreciate the feedback and hope you'll spread the word. We completely agree with you that one issue may have multiple solutions, however every resolution is as legitimate and accurate as other.

Feel free to reach us out at our 24/7 support helpline t 855-434-3564.

Regards,
KeepTruckin Inc.

Terrible Customer service

Avaliado em 14/12/2018
Shaun W.
President
Transporte rodoviário e ferroviário, 13-50 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação 
3/5
Geral
2 / 5
Praticidade
2 / 5
Recursos e funcionalidades
1 / 5
Atendimento ao cliente
1 / 5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: The customer service is truly terrible. Their ifta reports have shown our trucks in states that they have never been to.
When made aware of the problem they first blamed it on our driver and then tried to blame it on us.
Since proving that it was a problem with their product they haven't bothered to try and solve the problem.
As soon as our contract is up we will be removing every unit we have and going with a new supplier.
It's too bad their customer support is so bad because the product it's self is very good.

Vantagens: Easy to install
Easy to navigate the interface

Desvantagens: Terrible customer support.
Terrible technical support.

Resposta dos fornecedores

por KeepTruckin em 23/12/2018

Hi Shaun,

Thank you for your valuable feedback. We really appreciate your time and patience with us and apologize for any inconvenience we may have caused you. Please believe that we strive to provide our customers with an outstanding experience. Our goal is to educate them on the best way to leverage our product and service for their fleets. One of representative reached out to you and was informed that you would not be available till December 23rd so a call back from a senior support representative has already been scheduled for you.

We hope that you will accept our apology and give us the opportunity to turn your experience around.

In the meantime, should you need additional assistance, please do not hesitate to contact our 24/7 support line at 855-434-356.

Regards,
KeepTruckin

A very good product for the money.

Avaliado em 09/01/2018
Charles L.
Fleet Supervisor
Construção, 501-1.000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação 
5/5
Geral
5 / 5
Praticidade
4 / 5
Recursos e funcionalidades
5 / 5
Atendimento ao cliente
5 / 5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: Our drivers are the real winners of this system. It is easy to use and complies with all of DOT laws and regulations.

Vantagens: The Keep Truckin ELD is one of the most user friendly system on the market today. The process is extremely easy. Just plug into the OBD II port and you are ready to go. Your administrator simply adds you as a driver and the app does all the work for you. No more paper, or pens. It is all done on you phone. Our drivers are amazed by how easy the app makes the DOT laws to follow. Even the authorities are on board with how easy it is for them to see the drivers comings and goings.

Desvantagens: The only thing we would like to see added to the keep truckin system would be real time tracking. This would benefit up by see if our driver are within the short haul exception range.

It's OK

Avaliado em 07/08/2019
Avaliador Verificado
Distribution Specialist
Logística e cadeia de fornecimento, 51-200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação 
3/5
Geral
5 / 5
Praticidade
3 / 5
Recursos e funcionalidades
3 / 5
Atendimento ao cliente
4 / 5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: My overall experience is that yes it does work but it doesn't have all the functionality that my company needs. In general, we are looking for a product that will do more for us than KeepTruckin.

Vantagens: The thing I like most about KeepTruckin is the ease of use for drivers. It is a simple app on a smartphone.

Desvantagens: The thing I like least about the KeepTruckin software is the admin side of things. It is not easy to find reports, the system frequently stops responding or fails to load at all. It is not always accurate with the dates and times.

Resposta dos fornecedores

por KeepTruckin em 08/08/2019

Hi,

We sincerely apologize about your experience with our application and would like to address it ASAP. Please contact our technical support team at 1-855-434-3564 or email us at [email protected] and they will help you resolve this matter.

Regards,

KeepTruckin Inc.

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