---
description: Tudo sobre JIRA Service Management: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais!
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title: JIRA Service Management - Preço, avaliações e classificação - Capterra Brasil 2026
---

Breadcrumb: [Home](/) > [Sistemas de Service Desk](/directory/31027/service-desk/software) > [JIRA Service Management](/software/138769/jira-service-management)

# JIRA Service Management

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> O Jira Service Desk é um software de central de serviços criado para equipes de TI modernas, a partir de apenas US$ 10 por mês.
> 
> Conclusão: 770 usuários atribuíram a nota **4.5/5**. Melhor classificado para **Probabilidade de recomendação**.

-----

## Resumo

### Quem usa o JIRA Service Management?

Equipes de alta velocidade que buscam modernizar operações conectando Desenvolvimento e TI, oferecer experiências de serviço excepcionais e responder rapidamente às mudanças.

## Estatísticas e notas

| Métrica | Classificação | Detalhes |
| **Geral** | **4.5/5** | 770 Avaliações |
| Praticidade | 4.2/5 | Com base em avaliações gerais |
| Suporte ao cliente | 4.3/5 | Com base em avaliações gerais |
| Relação qualidade/preço | 4.3/5 | Com base em avaliações gerais |
| Recursos | 4.5/5 | Com base em avaliações gerais |
| Porcentagem de recomendação | 80% | (8/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: Atlassian
- **Localização**: San Francisco, EUA
- **Fundada**: 2013

## Contexto comercial

- **Preço inicial**: US$ 20,00
- **Modelo de preços**:  (Versão gratuita disponível) (Teste grátis)
- **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Windows (local), Linux (local), Android (celular), iPhone (celular), iPad (tablet)
- **Idiomas**: alemão, chinês, chinês tradicional, coreano, dinamarquês, espanhol, francês, húngaro, inglês, italiano, japonês, norueguês, polonês, português, russo, sueco, tcheco
- **Países disponíveis**: Albânia, Alemanha, Angola, Armênia, Austrália, Azerbaijão, Bielorrússia, Brasil, Bulgária, Bélgica, Canadá, China, Chipre, Coreia do Sul, Croácia, Dinamarca, Emirados Árabes Unidos, Eslováquia, Eslovênia, Espanha e mais 33

## Recursos

- Acesso para Celular
- Acompanhamento de atividades
- Agendamento de plantão
- Alertas/notificações
- Alerts/Escalation
- Asset Lifecycle Management
- Avaliação de riscos
- Bate-papo em tempo real
- CRM
- Colaboração em equipe
- Compartilhamento de tela
- Comunicação multicanal
- Controle do processo de aprovação
- Controles/permissões de acesso
- Ferramentas de colaboração
- Fluxo de trabalho de aprovações
- Gerenciamento de comentários
- Gerenciamento de configuração
- Gerenciamento de correções
- Gestão da base de conhecimento
- Gestão de ativos de TI
- Gestão de atribuições
- Gestão de auditorias
- Gestão de capacidades
- Gestão de conteúdo
- Gestão de edição
- Gestão de estoques
- Gestão de incidentes
- Gestão de lançamento
- Gestão de mudanças
- Gestão de projetos
- Gestão de tarefas
- Gestão de tíquetes
- Gestão do SLA (acordo do nível de serviço)
- Gestão do conhecimento
- Gestão do fluxo de trabalho
- Indicadores de desempenho
- Monitoramento remoto e gestão
- Pesquisa de texto completo
- Portal de autoatendimento
- Rastreamento de edição
- Rastreamento de recursos
- Rastreamento do projeto
- Real-Time Analytics
- Real-Time Monitoring
- Relatórios de TI
- Relatórios e estatística
- Seguimento de status
- Suporte do cliente
- Vários idiomas

... e mais 32 recursos

## Integrações (98 no total)

- 8x8 Contact Center
- Admin Tools for Jira
- Agile Poker for Jira
- Apwide Golive
- Asana
- Asset Management for Jira
- Asset Tracker for Jira
- Atlas CRM
- Azuqua
- Balsamiq
- BigGantt
- BigPicture
- BigQuery Connector for Jira
- Bitbucket
- Boomerang: Reminders for Jira Issues

... e mais 83 integrações

## Opções de suporte

- Email/Help Desk
- FAQs/Fórum
- Base de conhecimento
- Suporte por telefone
- Bate-papo

## Category

- [Sistemas de Service Desk](https://www.capterra.com.br/directory/31027/service-desk/software)

## Categorias relacionadas

- [Programas de Serviço de TI](https://www.capterra.com.br/directory/30672/it-service/software)
- [Ferramentas de TI](https://www.capterra.com.br/directory/10001/it-management/software)
- [Sistemas de Help Desk](https://www.capterra.com.br/directory/30008/help-desk/software)
- [Software de Gestão de Ativos de TI](https://www.capterra.com.br/directory/30077/it-asset-management/software)
- [Sistemas de Monitoramento de Problemas](https://www.capterra.com.br/directory/30675/issue-tracking/software)

## Alternativas

1. [Action1](https://www.capterra.com.br/software/180609/action1-rmm) — 4.9/5 (237 reviews)
2. [PDQ Deploy & Inventory](https://www.capterra.com.br/software/174535/pdq-deploy) — 4.8/5 (341 reviews)
3. [Freshservice](https://www.capterra.com.br/software/132997/freshservice) — 4.5/5 (714 reviews)
4. [Milvus](https://www.capterra.com.br/software/202528/milvus) — 4.8/5 (298 reviews)
5. [Wrike](https://www.capterra.com.br/software/76113/wrike) — 4.4/5 (2988 reviews)

## Avaliações

### "A Great Tool in the Atlassian Universe" — 4.0/5

> **Eric** | *27 de janeiro de 2026* | Automotivo | Taxa de recomendação: 9.0/10
> 
> **Vantagens**: As a Atlassian shop, it was easy to integrate, provision and manage JIRA Service Management within the Atlassian platform.
> 
> **Desvantagens**: User management is tricky. I found that users were automatically assigned as users to JIRA Service Management.  I didn't realize what was happening until I received the invoice for additional users.
> 
> JIRA Service Management is a pretty simple tool to configure and use.  It is user friendly and its integration with Confluence make it a powerful tool.  Being able to tie KBs to the customer interface is extremely helpful.

-----

### "Powerful but Complex ITSM Solution for Growing Teams" — 4.0/5

> **Benjamin** | *1 de maio de 2026* | Telecomunicações | Taxa de recomendação: 6.0/10
> 
> **Vantagens**: The flexibility and customization options are standout features. It integrates seamlessly with other tools in the Atlassian ecosystem and allows teams to build highly tailored workflows and automations.
> 
> **Desvantagens**: The initial setup and configuration can be complex and time-consuming. Pricing can also become expensive as your team grows or requires advanced features.
> 
> Overall, Jira Service Management is a robust and scalable ITSM solution that works particularly well for teams already familiar with Jira. While it may require time to fully set up and optimize, it delivers strong long-term value through its flexibility, automation, and integration capabilities.

-----

### "Complex and Heavy ITSM Tool with a Steep Learning Curve" — 3.0/5

> **Avaliador Verificado** | *1 de maio de 2026* | Software | Taxa de recomendação: 3.0/10
> 
> **Vantagens**: Functional for basic ticketing and workflow tracking, but the experience feels heavy and unintuitive at times. Setup and navigation can require more effort than expected, especially for non-technical users.
> 
> **Desvantagens**: The interface feels complex and not very intuitive, which can slow down day-to-day use. Configuration and setup also take more time than expected, especially for teams without dedicated admins.

-----

### "Powerful but Complex: My Experience with Jira Service Management" — 5.0/5

> **Arti** | *27 de abril de 2026* | Contabilidade | Taxa de recomendação: 9.0/10
> 
> **Vantagens**: Jira Service Management is great for organizing and tracking requests. The customizable workflows make it easy to adapt to different teams. I love how it integrates with other tools like Slack and Confluence. It’s easy to prioritize tasks and monitor SLAs. Plus, the reporting features give clear insights into performance, helping improve team efficiency. Overall, it’s a solid tool for managing service requests and issues.
> 
> **Desvantagens**: Jira Service Management can be a bit overwhelming at first, with a steep learning curve for new users. The interface feels cluttered at times, and customization options can be complex. It’s not always intuitive, so setting up workflows or automations takes time. Also, the pricing can get expensive as your team grows, and the mobile app doesn’t always work as smoothly as the desktop version.
> 
> Overall, Jira Service Management is a powerful tool for managing service requests and workflows, but it takes some time to master. Once you get the hang of it, it's efficient and flexible. I appreciate the integrations with other tools and the strong reporting features. However, the initial setup can be tricky, and it’s a bit overwhelming with all the customization options. It’s a solid choice, but not the most user-friendly for beginners.

-----

### "Efficient and Reliable Tool for Project and Service Management" — 4.0/5

> **Avaliador Verificado** | *15 de maio de 2026* | Consultório médico | Taxa de recomendação: 7.0/10
> 
> **Vantagens**: One of the best things about Jira Service Management is how organized and customizable it is. The platform makes it easier to manage tickets, track issues, and keep communication clear between teams. I also like the automation features because they save time and reduce repetitive tasks. The integration with other Atlassian products works very smoothly, especially for Agile and Scrum workflows.
> 
> **Desvantagens**: The system can feel overwhelming for new users because there are so many features and configuration options. Some parts of the interface are not very intuitive at first, and setup can take time without proper training. Pricing can also become expensive for larger teams that need advanced features
> 
> overall experience with Jira Service Management has been positive. It is a reliable platform for managing projects, service requests, and team collaboration. The reporting tools and dashboards provide good visibility into workloads and project progress. I especially appreciate how it supports Agile and Scrum practices by helping teams stay organized and meet deadlines more efficiently. While there is a learning curve, the features and flexibility make it a valuable tool for project and service management.

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## Links

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