---
description: Tudo sobre Dispatch: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais!
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title: Dispatch - Preço, avaliações e classificação - Capterra Brasil 2026
---

Breadcrumb: [Home](/) > [Software de Expedição de Serviço](/directory/30059/service-dispatch/software) > [Dispatch](/software/139893/dispatch)

# Dispatch

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> Tranquilidade para você, para a equipe e para o cliente.
> 
> Conclusão: 42 usuários atribuíram a nota **4.0/5**. Melhor classificado para **Probabilidade de recomendação**.

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## Resumo

### Quem usa o Dispatch?

Empresas que distribuem técnicos de trabalho de campo e precisam agendá-los, rastreá-los, faturar clientes e comunicar o status do técnico aos clientes.

## Estatísticas e notas

| Métrica | Classificação | Detalhes |
| **Geral** | **4.0/5** | 42 Avaliações |
| Praticidade | 4.1/5 | Com base em avaliações gerais |
| Suporte ao cliente | 3.9/5 | Com base em avaliações gerais |
| Relação qualidade/preço | 4.1/5 | Com base em avaliações gerais |
| Recursos | 4.1/5 | Com base em avaliações gerais |
| Porcentagem de recomendação | 70% | (7/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: Dispatch
- **Localização**: BOSTON, EUA
- **Fundada**: 2013

## Contexto comercial

- **Preço inicial**: US$ 129,00
- **Público-alvo**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet)
- **Idiomas**: inglês
- **Países disponíveis**: Estados Unidos

## Recursos

- Acesso para Celular
- Agendamento
- Agendamento automatizado
- Agendamento de manutenção
- Alertas/notificações
- Aplicativo móvel
- Assinatura eletrônica
- Banco de dados de contatos
- Banco de dados do cliente
- Cobrança e faturamento
- Coleta de pagamento no campo
- GPS
- Gestão da disponibilidade
- Gestão de calendários
- Gestão de expedição
- Gestão de pedidos de trabalho
- Gestão de trabalhos
- Gestão técnica
- Histórico de atendimento
- Lembretes
- Orçamentos/estimativas
- Pagamentos eletrônicos
- Portal de autoatendimento
- Rastreamento de habilidades
- Relatórios e análise de dados
- Roteamento
- Third-Party Integrations

## Integrações (9 no total)

- HubSpot Marketing Hub
- Marketo Engage
- NetSuite
- PayPal Enterprise Payments
- QuickBooks Online Advanced
- Salesforce Sales Cloud
- Stripe
- Twilio
- Xero

## Opções de suporte

- Email/Help Desk
- FAQs/Fórum
- Base de conhecimento
- Suporte por telefone
- Assistência 24/7
- Bate-papo

## Category

- [Software de Expedição de Serviço](https://www.capterra.com.br/directory/30059/service-dispatch/software)

## Categorias relacionadas

- [Software de Expedição de Serviço](https://www.capterra.com.br/directory/30059/service-dispatch/software)
- [Sistemas de Agendamento](https://www.capterra.com.br/directory/30087/scheduling/software)
- [Sistemas de HVAC](https://www.capterra.com.br/directory/30107/hvac/software)
- [Sistemas de Canalização](https://www.capterra.com.br/directory/30673/plumbing/software)
- [Software FSM (Gerenciamento de Serviços de Campo)](https://www.capterra.com.br/directory/10009/field-service-management/software)

## Alternativas

1. [Jobber](https://www.capterra.com.br/software/127994/jobber) — 4.6/5 (1435 reviews)
2. [FieldPulse](https://www.capterra.com.br/software/153475/fieldpulse) — 4.6/5 (425 reviews)
3. [Service Fusion](https://www.capterra.com.br/software/135788/service-fusion) — 4.3/5 (308 reviews)
4. [ServiceTitan](https://www.capterra.com.br/software/150053/servicetitan) — 4.3/5 (325 reviews)
5. [Housecall Pro](https://www.capterra.com.br/software/140363/housecall-pro) — 4.7/5 (2739 reviews)

## Avaliações

### "I work with this software daily to schedule clients." — 4.0/5

> **Ashley** | *10 de janeiro de 2018*
> 
> **Vantagens**: I like that it's compatible with AHS and the clients come across easily. I also like that they have apps because i travel a lot out of the office.
> 
> **Desvantagens**: I don't like that the software can be extremely glitchy. While it does allow you schedule it changes the name of clients if it feels they are similar creating a lot of work if you have to enter them individually. We recently have also had scheduled clients not show up on the scheduled dates. This creates issues when your workers rely heavily on this software to keep them on track and on time.

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### "Streamlining Operations for Efficient Service Management" — 4.0/5

> **Sarah** | *18 de julho de 2024* | Serviços ao consumidor | Taxa de recomendação: 5.0/10
> 
> **Vantagens**: The system excels in scheduling and dispatching technicians efficiently. It allows us to assign jobs based on technician availability, location, and expertise, ensuring optimal resource allocation. Managing jobs from creation to completion is seamless. We can create work orders, attach relevant documentation, and track progress throughout the entire service cycle.  The reporting and analytics features provide valuable insights into key metrics such as job completion rates, technician productivity, and lead services performances.
> 
> **Desvantagens**: Integrating customer data often requires manual entry or duplicate efforts, as the system lacks seamless integration with our existing customer database.
> 
> My overall experience with the service dispatch system has been positive in terms of streamlining our service operations and improving efficiency. It effectively manages scheduling, job assignments, and real-time updates, which have enhanced our ability to deliver timely service to customers. However, the challenge of integrating customer data into our main database remains a significant drawback. Despite this, the system's robust features and support have contributed to overall improvements in service management and customer satisfaction within our organization.

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### "Awful" — 1.0/5

> **Bryson** | *24 de outubro de 2023* | Construção | Taxa de recomendação: 0.0/10
> 
> **Vantagens**: Easy to use. Gets the job done sometimes.
> 
> **Desvantagens**: The customer service is awful. Would not recommend ever. No way to just call them to solve an issue takes them forever to reply to emails.

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### "Easy to Use" — 4.0/5

> **Amy** | *12 de junho de 2024* | Serviços de Facilities | Taxa de recomendação: 6.0/10
> 
> **Vantagens**: Easy to navigate and enter in new customer information.
> 
> **Desvantagens**: You cannot search archived jobs - huge disadvantage when I need to look back at an older job. 
It is not very well integrated with other systems.
> 
> It's overall just okay, not great. If you're used to working with Service Titan, you will be disappointed.

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### "Best Dispatch system" — 5.0/5

> **Shivani** | *20 de dezembro de 2019* | Fabricação elétrica/eletrônica | Taxa de recomendação: 10.0/10
> 
> **Vantagens**: The best thing about this software is that it is super easy to work with, can put in notes for tech,customer,office staff, allows user to determine who they want to share the information with.
> 
> **Desvantagens**: Sometimes difficult to upload information for techs out in the files due to internet reception. Would be great to be able to access it at all times.
> 
> My whole team is well familiarized and use dispatch on every order. It is a great communication route with Home warranty companies that we work with who are affiliated with Dispatch me app. Very convenient and fast method to relay information to them directly without the long phone hold up times.

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## Links

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