Average Ratings

7 reviews
  • 4 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service
  • 3.5 / 5
    Features
  • 3.5 / 5
    Value for Money

Product Details

  • Free Version
    Yes
  • Free Trial
    No
  • Deployment
    Installed - Mac
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - iOS Native
    Mobile - Android Native
  • Training
    In Person
    Live Online
    Webinars
    Documentation
  • Support
    24/7 (Live Rep)

Vendor Details

  • HHAeXchange
  • https://www.hhaexchange.com

About This Software

HHAeXchange Enterprise, our solution for Medicaid managed care and private duty home care management, is designed specifically for agencies seeking dependable and easy-to-use tools that allow your business to run smoothly, while providing a transparent view of your operations. Whether you manage one location or a network crossing multiple states, HHAeXchange Enterprise will help you improve operations, reduce costs and better manage service delivery.


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HHAeXchange Agency Management Solution Features

  • Billing & Invoicing
  • Care Plan Management
  • Caregiver Management
  • Client Management
  • Field Communication
  • Insurance Management
  • Payroll Management
  • Scheduling
  • Visit Verification
  • Billing & Invoicing
  • Charting
  • Electronic Signature
  • Employee Tracking
  • Medication Database
  • Patient Intake
  • Scheduling
  • Time / Task Reporting

HHAeXchange Agency Management Solution Most Helpful Reviews

Our experience with HHAX have been very positive. HHAX surpasses all other HC software available.

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5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: HHAX's reporting and compliance functionalities would be what I would say I like the most about the software. Most reports are readily available and the software offers an option for customizable reports. HHAX also offers multiple methods of electronic visit verification (EVV) to curtail fraud, waste and abuse. Another great aspect of this software is the customer support. Most issues reported are usually resolved on the first call. If the customer support technician is unable to resolve the issue in the initial call; the technician will follow up and provide updates until resolution.

Cons: Although software updates are necessary, there have been instances where some reporting functionalities were removed when a new version is available.

The software is amazing and fits the needs of my agency. They are always ahead of the curve!

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4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Ease of use, flexibility, good layout, can get what I need fast

Pros: The software is very reliable and always seems to be on the cutting edge of the industry. It is very easy to use and navigate. The layout is very simple to use as well.

Cons: The software could use some more bells and whistles (Reports for interrupted sleep for instance). The help desk needs to be more on top of things. I submit a ticket and if I don't follow up on it, I don't get a response. Calling the help desk as well is time consuming and I don't receive an answer immediately. Also, there are always additional charges for any fix we need - not all fixes deserve a charge. There is no room for negotiation on the charges as well.