Quem usa esse software?
SnapEngage is a scalable live chat platform that allows sales and customer service teams to better engage, support, and convert their website visitors. We serve businesses across all verticals.
Avaliações médias105 avaliações
- Geral 4.5 / 5
- Praticidade 4.5 / 5
- Atendimento ao cliente 4.5 / 5
- Recursos 4.5 / 5
- Relação qualidade/preço 4.5 / 5
Detalhes do produto
- Preço inicial $16/mês
- Detalhes dos preços SnapEngage offers Essentials, Professional, and Enterprise plans.
- Versão gratuita Não
- Avaliação gratuita Sim
Nuvem, SaaS, web
Ao vivo online
Dados sobre o fornecedor
- Fundada em 2008
Sobre o SnapEngage
Drive proven results for your business with SnapEngage. Our dedicated enterprise chat solution increases website conversion rates and improves customer satisfaction for sales and customer service teams. SnapEngage meets advanced security and privacy requirements, and offers omnichannel capabilities and native integrations with popular CRMs and Help Desks. We're committed to long-term success with award-winning customer support, professional services, and personalized training.
Recursos do SnapEngage
- Bate-papo proativo
- Compartilhamento de tela
- Formulário offline
- Imagem de marca personalizável
- Integração de terceiros
- Rastreamento de visitantes do site
- Respostas predeterminadas
- Segmentação geográfica
As avaliações mais úteis do SnapEngage
Avaliado em 11/04/2019
SnapEngage does what we need it to do, but the software isn't perfect
Comentários: We often had visitors coming to our site without engaging with a demo request form or reaching out to our tech support team. After we implemented chat, our agents regularly send support requests to IT as a ticket, and we receive leads a few times a week. We are able to catch leads more easily this way. The proactive chat is especially helpful for this.
Vantagens: The software was fairly simple to implement and hasn't caused any problems on our WordPress website. Managing multiple chats isn't difficult. I appreciate the chat stats report with metrics for visitors to the website who contact us. There are many options for managing the proactive chat. The price has also been very reasonable for the duration of our time using it. When I can contact a support agent, they are very helpful and interested in making sure we can get the most out of our seats.
Desvantagens: The proactive chat designing interface is a little difficult to work with and unintuitive at first. I don't have to use it often, so every time I return to it, I have some trouble. Unless you go in a bit of a roundabout way, it can be confusing to get in touch with a support agent. The backend of the website is not very easy to navigate. Some of the menus and menu items are nested in a way that isn't obviously intuitive. It needs to be cleaned up a bit. And SnapEngage needs to offer a way to get in touch with a support agent more quickly and easily. I don't usually have time to sift through several articles when troubleshooting an urgent issue. Currently, their IP blocking setup doesn't allow an admin to properly ban visitors who harass our agents - I need to contact support if I want an effective, permanent ban. Like most things in the product, the functionality is there, but the interface and steps to perform it are a bit out of sync.
Avaliado em 11/04/2019
Trusted since 2012
Comentários: We just love SnapEngagement. We have been using the software on our websites since 2012. The customer service is top notch and the accessibility of the chat features for our on the go team is a huge plus. Unlike automated services, I am able to put my team in front of potential clients. As a law firm, it is a huge plus for someone seeking legal guidance for their businesses, to be able to ask quick questions and feel like they have accessibility to someone with knowledge. It allows us to close the gap and retain the leads until our attorneys get back to them. From this, we have high conversion rates. The program always pays for itself the first month of the fiscal year. SnapEngagement has been a part of our team for many years and we look forward to continuing to use SnapEngagment for many more.
Vantagens: The software is easy to use, customizable, and accessible on the go. My team loves it and we have a high conversion rate with legitimate leads. It allows actual on team staff to interact with potential clients and that, unlike automated chat services or third-party services, adds significant value in the "closing" process.
Desvantagens: I do not have many bad things to say. It would be a stretch for me to say something I dislike here.