--- description: Tudo sobre Channels: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Channels - Preço, avaliações e classificação - Capterra Brasil 2026 --- Breadcrumb: [Home](/) > [Sistemas de Telefonia Empresarial](/directory/31101/business-phone-systems/software) > [Channels](/software/141537/crazy-call) # Channels Canonical: https://www.capterra.com.br/software/141537/crazy-call Página: 1 / 3\ Próximo: [Próxima página](https://www.capterra.com.br/software/141537/crazy-call?page=2) > Aplicativo de ligação para call center e equipes de vendas > > Conclusão: 36 usuários atribuíram a nota **4.8/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa o Channels? Call centers, agências de pesquisa de mercado e departamentos de vendas precisam aumentar o desempenho das campanhas. ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.8/5** | 36 Avaliações | | Praticidade | 4.7/5 | Com base em avaliações gerais | | Suporte ao cliente | 5.0/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.9/5 | Com base em avaliações gerais | | Recursos | 4.7/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: CrazyCall - **Fundada**: 2014 ## Contexto comercial - **Modelo de preços**: (Teste grátis) - **Público-alvo**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular) - **Idiomas**: espanhol, inglês - **Países disponíveis**: Alemanha, Argentina, Austrália, Bolívia, Brasil, Bulgária, Bélgica, Bósnia e Herzegovina, Canadá, Chile, China, Dinamarca, Equador, Eslováquia, Eslovênia, Espanha, Estados Unidos, Estônia, Filipinas, Finlândia e mais 21 ## Recursos - Acompanhamento de atividades - Agendamento de retorno de chamada - Alertas/notificações - Bate-papo ao vivo - CRM - Conferências - Controles/permissões de acesso - Digitação por teclado do telefone - Disposição de chamadas - Distribuição automática de chamadas - Entroncamento SIP - Ferramentas de colaboração - Gerenciamento de contatos - Gestão de call centers - Gestão de campanhas - Gestão de contas - Gestão de filas - Gestão de listas de chamadas - Gravação de chamadas - Grupos de chamadas - IVR - Incorporação - Integração de telefonia por computador - Mensagens por voz - Monitoração de chamadas - Múltiplos scripts - PBX - Painel de atividades - Participação do cliente - Permissões por função - Rastreamento de chamadas - Registro de chamadas - Relatório de chamadas - Relatórios e análise de dados - Relatórios personalizáveis - Roteamento de chamadas - Roteirização de chamadas - Seguimento/Análise de uso - Softphone - Third-Party Integrations - Transferência de chamadas - Videoconferência - VoIP ## Integrações (7 no total) - Adobe Commerce - HubSpot CRM - Make - Pipedrive - Shopify - Zapier - Zendesk Suite ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Telefonia Empresarial](https://www.capterra.com.br/directory/31101/business-phone-systems/software) ## Categorias relacionadas - [Sistemas de Telefonia Empresarial](https://www.capterra.com.br/directory/31101/business-phone-systems/software) - [Sistemas de Telefonia](https://www.capterra.com.br/directory/30084/telephony/software) - [Software IVR (​Interactive Voice Response)](https://www.capterra.com.br/directory/30231/ivr/software) - [Software de Sucesso do Cliente](https://www.capterra.com.br/directory/30961/customer-success/software) - [Software para Trabalho Remoto](https://www.capterra.com.br/directory/31855/remote-work/software) ## Alternativas 1. [Zendesk Suite](https://www.capterra.com.br/software/164283/zendesk) — 4.4/5 (4076 reviews) 2. [LiveAgent](https://www.capterra.com.br/software/102188/liveagent) — 4.7/5 (1758 reviews) 3. [Bitrix24](https://www.capterra.com.br/software/113540/bitrix24) — 4.2/5 (987 reviews) 4. [InfoFlo](https://www.capterra.com.br/software/96628/infoflo) — 4.5/5 (97 reviews) 5. [Five9](https://www.capterra.com.br/software/132405/five9) — 4.2/5 (481 reviews) ## Avaliações ### "Exceptional Customer Service, Very Efficient Tool for Outbound Projects. Needs inbound to become absolutely top-notch" — 5.0/5 > **Konstantinos** | *17 de janeiro de 2017* | Contabilidade | Taxa de recomendação: 8.0/10 > > **Vantagens**: Easy to administer at all levels, general settings, users and campaigns Flexible scripting tool Very good sound quality Exceptional customer service Team very responsive to customer requests Integrated email functionality > > **Desvantagens**: Inbound functionality not yet developed No custom report building capabilities SMS/social media not integrated > > We are using CrazyCall for more than a year now for our call center focusing on outbound campaigns (telesales \& surveys). The experience was very positive from the pre-sales part, and it got even better after we got on board. Any issue or question is addressed in a very easy and efficient manner by the support team. The platform is easy to administer, the sound quality is very good and the features and functionalities, although a work in progress, are getting richer by the month. On top of that, the support team has proven it is striving to accommodate off-the-shelf feature-related requests. If you are focused on outbound and are looking for a cloud-based, sound solution, I would definitely consider CrazyCall. Keep up the good work guys ----- ### "Best inteligent for yours call center" — 5.0/5 > **Kacper** | *8 de janeiro de 2016* | Serviços e tecnologia da informação > > **Vantagens**: Complete solution that could rise your sales team performance Still growing and adding great functions Best customer service ever > > I had pleasure to work with Crazy Call for over one year. Application is fast growing giving the users all functions that they need and are wondering about. Every part of application looks like it's designed with cautious about functionality so every function you'll find will help you to make cold-calling, monitor it, couch your team and measure their performance. CrazyCall API helped me in syncing gathered information to my CRM systems and automatically transfer there info about every won deal. CrazyCall support is taking very good care about customers so every ticket is fixed in blazing time with highest customer service rate. I would never change this soft for any else. ----- ### "Well Price but a Little Clunky to Use" — 4.0/5 > **Holly** | *16 de outubro de 2019* | Serviços e tecnologia da informação | Taxa de recomendação: 5.0/10 > > **Vantagens**: It is an affordable option, some of the functionality is more advanced than other competing platforms. Customer support was fast. > > **Desvantagens**: The autodialer. Had to move away from the software as there was no option to enter in a phone number manually as well to call. Autodialer has it's time and place but so does the option to make a phone call and manually enter the number. Could do not this with this software so moved away from it. > > CrazyCall does have good customer support and you can always reach someone when you need assistance. We were looking to use the software to do follow up calls and the ability to add in scripts for callers is a nice feature although ultimately not something we used. I think it would also be a great feature to be able to manually dial in numbers too, cover off all bases. The ability to integrate with other software is also a plus. ----- ### "Great tool for sales teams" — 5.0/5 > **Iliana** | *26 de setembro de 2018* | Publicidade e marketing | Taxa de recomendação: 10.0/10 > > **Vantagens**: Crazy Call provides a great solution for teams looking for an advanced dialer software to generate leads. We use their robo dialer, and our sales teams generate a lot of appointments for sales. > > **Desvantagens**: We had to go through their initial launch phase, - they improved their tool and service very quickly > > We are able to keep a full pipeline thanks to them. ----- ### "A program that teaches you to have a better business" — 5.0/5 > **Pablo** | *19 de abril de 2018* > > **Vantagens**: In my search on the internet to provide a better service to my clients I got this call recorder, very useful to record the calls of my clients and learn from the opinion of them. Claims, suggestions, appreciations are necessary to build a solid business and this tool allows me to listen to calls again to establish better sales strategies and improve my products > > **Desvantagens**: Sometimes the download of information from the cloud is slow, however it is not a big obstacle to exploit the capabilities of this service ----- Página: 1 / 3\ Próximo: [Próxima página](https://www.capterra.com.br/software/141537/crazy-call?page=2) ## Links - [Ver em Capterra](https://www.capterra.com.br/software/141537/crazy-call) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Dados estruturados