Peek PRO Tour Operator Software

Peek PRO Tour Operator Software

da Peek Travel

Quem usa o Peek PRO Tour Operator Software?

Operadores de turismo e atividade que oferecem qualquer tipo de experiência de lazer. Tão fácil de usar, até mesmo as empresas mais desafiadas pelo computador se sentem confiantes, fazendo a troca de papel e caneta para iPads.

Conheça o Peek PRO Tour Operator Software

O Peek Pro é um sistema de reservas online que permite que os operadores de atividades aumentem as receitas, economizem toneladas de tempo e forneçam o melhor serviço absoluto para os clientes. As operadoras estão especialmente impressionadas com os aplicativos móveis líderes do setor e com o design intuitivo do sistema de back-office. Os recursos incluem pagamentos diários, e-mails automatizados, gestão de recursos e canais, verificação de códigos QR, certificados de presentes, isenções gratuitas, mais de 20 relatórios personalizáveis e muito mais.

Detalhes do Peek PRO Tour Operator Software

Peek Travel

https://www.peek.com

Fundada em 2011

Preço do Peek PRO Tour Operator Software

O Peek PRO Tour Operator Software possui uma versão gratuita e oferece versão de teste grátis.

Versão gratuita

Sim

Teste Grátis

Sim

Implantação

Nuvem, SaaS, web

Celular - iOS nativo

Celular - Android nativo

Formação

Pessoalmente

Ao vivo online

Webinars

Documentos

Assistência

24 horas por dia (representante ao vivo)

Horário comercial

Online

Recursos do Peek PRO Tour Operator Software

Sistemas de Agendamento de Compromissos
Acesso para Celular
Agendamento automatizado
Agendamento de grupo
Banco de dados de clientes
Compromissos recorrentes
Gestão de reservas de quartos
Lembretes de compromissos
Pagamentos online
Reservas online
Sincronização de calendários
Várias localizações
CRM
Gestão de promoções
Gestão de reservas de quartos
Gestão de taxas
Observações da reserva
Reserva de atividades
Reserva de terceiros
Reservas em grupo
Suporte do cliente
Administração de website
CRM
Criação de itinerários
Criação de pacotes
Gerenciamento de fornecedores
Gestão de isenção de responsabilidade
Gestão de orçamentos
Gestão de preços
Gestão de promoções
Gestão de recursos
Gestão de reservas
Integração de GDS/OTA
Processamento de pagamentos
Reserva de atividades
Reserva de vários dias
Sistema central de reservas

Avaliações do Peek PRO Tour Operator Software

Exibindo 5 de 614 avaliações

Geral
4,8/5
Praticidade
4,7/5
Atendimento ao cliente
4,8/5
Recursos
4,6/5
Relação qualidade/preço
4,7/5
Hallie T.
owner/manager
Varejistas, 13-50 funcionários
Usou o software por: 1 a 5 meses
  • Classificação geral
    5/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    5/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    5/5
  • Probabilidade de recomendação
    10/10
  • Fonte da avaliação 
  • Avaliado em 01/07/2019

"Great fit for our small rental & shuttle operation. Huge time-saver, very happy. "

Comentários: As mentioned above, we are saving a LOT of time answering fewer phone calls regarding booking kayak trips or questions about the kayak trips. The automated emails also help make sure that people don't miss their reservation, and they get a reminder of things they should bring and what time they need to be there, and we don't need to put in any extra work to make this happen. I put a lot of time into the initial set-up, but that was expected. It's very easy to use. I haven't had to call for support, but I would expect them to be very helpful if needed. Also, there is ultimately not much cost to do this. Peek charges a percentage on each booking (currently 6% i think), which most operators, including ourselves, add as a booking fee to the customer (which is pretty typical nowadays, so I don't have an issue with it). There was no additional set-up fee. I'm very happy. I was worried about how to integrate into Quickbooks on the accounting-side, but I've figured out some methods to enter the Peek sales that aren't very complicated.

Vantagens: Peek Pro has allowed us to easily add our reservations to our website, allowing customers to see what's available and book online. We can edit the schedule as needed, and the best part is the reduced call volume in our otherwise busy retail shop. Rentals and shuttles are a small part of our business, so we needed to streamline the amount of time it takes to manage it. Peek has helped tremendously! There is a lot of capability to the system, and you may have to find a few work-arounds to best suit your business, but all-in-all, I've been really impressed with the capabilities. The software helps us avoid over-booking, and it also automatically sends customized emails to remind people when and where they need to be. So helpful! The support team for set-up were very thorough and helpful as well. Once you get the hang of it, you should be able to do most everything yourself, but the support team will help get everything set-up initially, which is really nice. They have options of how to set up different types of operations, so it's good to have someone to work with.

Desvantagens: No major complaints yet. Make sure you check through the email settings before you start using it, we had a few default emails that were still auto-sending that we should have customized sooner than we did, and I overlooked that they were sending out. There are a few small things I'd like to see updated eventually, like being able to customize and/or remove payment types (remove cash, for example), and also I'd like some more complex options for programming discount codes.

Resposta dos fornecedores

por Peek Travel em 08/07/2019

Hi Hallie! Thanks so much for writing this detailed review. It's been an absolute pleasure working with you, and we're so glad we've been able to streamline your business and save you time !

  • Fonte da avaliação 
  • Avaliado em 01/07/2019
Kevin S.
Sr Software Architect
Ócio, viagens e turismo, Profissional autônomo
Usou o software por: 1 a 5 meses
  • Classificação geral
    5/5
  • Praticidade
    4/5
  • Recursos e funcionalidades
    5/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    4/5
  • Probabilidade de recomendação
    10/10
  • Fonte da avaliação 
  • Avaliado em 31/08/2019

"Exactly what I was looking for in a booking system for a tour company."

Comentários: Sales team was extremely helpful and honest, giving me an excellent overview of the capabilities of the software. They let me play with the software BEFORE the demo so I had time to figure things out and ask specific questions. Any time I had followup questions the onboarding/training support was lightning fast.

Vantagens: Easy to understand. Overall configurability. Excellent mobile app. Built in waivers. Built in reports. The ability to do point of sale. Full control of cancellations, refunds, emails, etc. Advanced pricing and availability rules. Potential to integrate with other marketing software. Ability to do manual bookings. The list goes on and on...

Desvantagens: Sometimes things can be difficult to find. The placement of important/frequently used buttons needs to be re-thought out a bit. Sometimes when you delete things there are still references to it in other places, which then requires a bit of extra cleanup. It also would be helpful to have a small info button next to certain things that helps explain/teach the user.

Resposta dos fornecedores

por Peek Travel em 09/09/2019

Hi Kevin! Thanks for the detailed review. Great to hear you're enjoying the long list of features and it's been easy to understand. Your suggestions are much appreciated as we are constantly working to improve. Keep reaching out to us as questions come up! We're here to help :)

  • Fonte da avaliação 
  • Avaliado em 31/08/2019
Angela H.
Owner
Ócio, viagens e turismo, 2-10 funcionários
Usou o software por: 1 a 5 meses
  • Classificação geral
    5/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    5/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    5/5
  • Probabilidade de recomendação
    10/10
  • Fonte da avaliação 
  • Avaliado em 26/06/2020

"Very Excited to be using Peek for my new company"

Comentários: Excellent so far

Vantagens: This software does everything and it is easy to use. Easy to set up and excellent customer service

Desvantagens: There is nothing that I have discovered yet

  • Fonte da avaliação 
  • Avaliado em 26/06/2020
Jennifer J.
Owner
Ócio, viagens e turismo, 2-10 funcionários
Usou o software por: 6 a 12 meses
  • Classificação geral
    1/5
  • Praticidade
    1/5
  • Recursos e funcionalidades
    1/5
  • Atendimento ao cliente
    1/5
  • Relação qualidade/preço
    1/5
  • Probabilidade de recomendação
    0/10
  • Fonte da avaliação 
  • Avaliado em 15/06/2020

"AVOID AVOID AVOID AVOID AVOID AVOID - Especially if you want to get your money."

Comentários: I was actually beginning to fully understand the Peek software and finding more useful functionality but the accounting side of the house is a disaster. Payouts take forever. For a tour booked June 7 I still do not have the funds today, June 15. I had a recapture on a security deposit May 8 but as of today still do not have the funds. Nearly $1200 in damage to a rental vehicle I paid to repair but waiting 6 weeks for customer funds. If you issue a refund to a customer even before you get the money, they give you the money then put your account in arrears and stop paying out any reservations even when they have far more money than the arrears balance. Customer chargebacks are in a vacuum. The dispute department ignores all of your emails and does not reply to your response to the chargeback so you even know if they are advocating for you. This has been a terrible experience. If you want to get paid for your reservations or damage deposits timely, I recommend avoiding Peek at all cost.

Vantagens: Some of the features are useful. Steep learning curve if you are new to this type of software but I do think the list of features is robust.

Desvantagens: Calendar is impossible to look at if you have several products. Does not have all the functionality I need. What I really disliked most about this company is the accounting department. Accounting is the weak link with Peek. Most of the customer service representatives are very nice and try to be helpful but accounting hides behind customer service representatives that are there for technical support and other concerns. You have to call and call for answers. They do not get back to you, no system for escalating issues. Requests to speak to managers are ignored. Unless you call and call there is no movement on your concerns and some customer support representatives are downright rude.

  • Fonte da avaliação 
  • Avaliado em 15/06/2020
Kelly B.
Owner, guide
Saúde, bem-estar e condicionamento físico, Profissional autônomo
Usou o software por: 1 a 5 meses
  • Classificação geral
    5/5
  • Praticidade
    4/5
  • Recursos e funcionalidades
    5/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    4/5
  • Probabilidade de recomendação
    8/10
  • Fonte da avaliação 
  • Avaliado em 08/04/2020

"Great product"

Comentários: Just getting started, but excellent customer service experience with Peek team so far.

Vantagens: Integrated waivers, able to use app when out of cell range, great booking features, awesome analytics.

Desvantagens: I would love if transaction credit card fees and service fees were lower, but it's on par with the industry.

  • Fonte da avaliação 
  • Avaliado em 08/04/2020