15 anos ajudando empresas brasileiras
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Conheça ConnectWise Automate

O ConnectWise Automate, anteriormente LabTech, é uma plataforma de RMM projetada para trabalhar do seu jeito, porque foi criada por um fornecedor de serviços gerenciados (MSP) especificamente para MSPs. Projetado com tecnologia de ponta para agentes, o Automate oferece visibilidade centralizada sem precedentes dos sistemas de TI dos clientes. Os avançados monitores internos alertam quando problemas de TI são encontrados, para que se possam resolver os problemas de maneira proativa, antes que eles resultem em tempo de inatividade para os clientes. Comece sua avaliação gratuita hoje!

Quem usa ConnectWise Automate?

Provedores de serviços de TI e fornecedores de serviços gerenciados (MSPs)

ConnectWise Automate Software - 1
ConnectWise Automate Software - 2
ConnectWise Automate Software - 3
ConnectWise Automate Software - 4
ConnectWise Automate Software - 5

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As barras de classificação verdes mostram o produto vencedor com base na nota média e no número de avaliações.

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Avaliações do ConnectWise Automate

Pontuação média

Geral
4,1
Praticidade
3,6
Atendimento ao cliente
3,6
Recursos
4,3
Relação qualidade/preço
3,9

Avaliações por tamanho de empresa (funcionários)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Encontre avaliações segundo pontuações

5
50%
4
28%
3
14%
2
2%
1
6%
Daren
Daren
President, EUA
Usuário do LinkedIn Verificado
Serviços e tecnologia da informação, 2–10 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Alternativas consideradas anteriormente:

Connectwise Automate

5,0 há 5 anos

Comentários: We are using Connectwise Automate for taking care of customers on a managed service contract.

Vantagens:

There are many, many features in Connectwise Automate that will help you help your customers with their computer needs.

Desvantagens:

Although the software is very feature rich, it seems very cumbersome and not easy to use from day one. In almost every step, we have had to take classes to figure out how to do things.

Avaliador Verificado
Usuário do LinkedIn Verificado
Engenharia mecânica ou industrial, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

If you have the money to spend, spend it.. if not.. there is other options`

5,0 há 3 anos

Comentários: Overall, I am very happy with Connectwise Automate and would continue to use the product. If you work in a critical industry, I wouldn't recommend this as being your only source of remote access since support is very slow and very unhelpful in most situations.

Vantagens:

The best part of this software is how robust the software is. When you purchase this software, you receive control and "WSUS" as part of your package. The software contains reports, pulls data on each computer, provides some integration and overall is a great automation and remote access tool.

Desvantagens:

Support is very slow to respond. Getting credits for downtime on their hosted web server is like pulling teeth. When you get into the chat queue, you may be waiting an hour or more for someone overseas who doesn't know how to fix the issue anyway. Then you have to wait until someone gets back with you when they "open a ticket." Honestly.... the only reason I WOULDN'T buy this software is their support system lacks ability for true support!

Avaliador Verificado
Usuário do LinkedIn Verificado
Internet, 5.001–10.000 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Infrastructure review to perfection

5,0 há 2 meses Novo

Comentários: I think it has been an average work experience with conect wise, for this reason we lowered the level of work, we believe that it gives us ideas, it gives us a look from outside the company, we like this since it is not always good to get involved alone In solutions from the same company such as those offered by Google, you have to look at new horizons, in the same way the generation of infrastructure has its strengths and being able to monitor development remotely has had good results.

Vantagens:

We like to use this program with the team to be able to do a thorough review of our network and IT environments in general, it is always good to have an external look at our products and in their development it is crucial to be able to obtain good development ideas.

Desvantagens:

Security compliance in this sense is due, we believe that we have our own solutions that far exceed the capacity of Conect Wise, in this sense it does it wrong, we have obtained gaps and it is not compatible enough to be linked to another separate security system.

Benjamin
IT, EUA
Companhias aéreas/Aviação, 501–1.000 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação
Fonte: SoftwareAdvice

Alternativas consideradas anteriormente:

Should be call "Connectwise Autodraft"

1,0 há 4 anos

Comentários: The business is a con. They tell you they have a "guarantee" which they make impossible to obtain. will continue to bill you regardless fo whether the product works or not.

Vantagens:

The software has its pros (connectwise screenconnect is the only good thing). The automation will automatically restart services or auto-approve and apply windows update on a schedule. When it isn't crashing or causing servers to crash that is.

Desvantagens:

It CONSTANTLY crashes. It will cause servers to crash. Only some automation features work. No support is ever avaaible to resolve issues. The ones that do respond don't know their own product.

Ian
Prevent Manager, EUA
Serviços e tecnologia da informação, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

Great For Ticketing and Monitoring

5,0 ano passado

Comentários: We have a great overall experience using ConnectWise Automate. It has helped us stay a leader in our industry and has made our MSP a better organization. We would highly recommend to any company looking to support remote clients effectively.

Vantagens:

The ticketing with ConnectWise automate and reporting is accurate and helps make business decisions. We are able to keep track of all our issues and then address them with the same software. We like how easy it was to setup and has been a great tool for all of our technicians.

Desvantagens:

We did not like how the agents will fail to install certain applications even though they are working on other agents. It's hard to decipher the logs to trouble shoot issues and administrators take some time to learn the program. There is a need for more third party patching options.