---
description: Tudo sobre ConnectWise Automate: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais!
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title: ConnectWise Automate - Preço, avaliações e classificação - Capterra Brasil 2026
---

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# ConnectWise Automate

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> As soluções Automate Backup and Storage fornecem proteção e recuperação de dados de máquinas físicas e virtuais. Faça um tour grátis.
> 
> Conclusão: 145 usuários atribuíram a nota **4.2/5**. Melhor classificado para **Probabilidade de recomendação**.

-----

## Resumo

### Quem usa o ConnectWise Automate?

Provedores de serviços de TI e fornecedores de serviços gerenciados (MSPs)

## Estatísticas e notas

| Métrica | Classificação | Detalhes |
| **Geral** | **4.2/5** | 145 Avaliações |
| Praticidade | 3.7/5 | Com base em avaliações gerais |
| Suporte ao cliente | 3.7/5 | Com base em avaliações gerais |
| Relação qualidade/preço | 3.9/5 | Com base em avaliações gerais |
| Recursos | 4.4/5 | Com base em avaliações gerais |
| Porcentagem de recomendação | 70% | (7/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: ConnectWise
- **Localização**: Tampa, EUA
- **Fundada**: 1982

## Contexto comercial

- **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Windows (desktop), Linux (desktop), Windows (local), Linux (local)
- **Idiomas**: inglês
- **Países disponíveis**: Alemanha, Austrália, Bélgica, Canadá, Estados Unidos, Irlanda, Luxemburgo, Nova Zelândia, Países Baixos, Reino Unido

## Recursos

- Agendamento de manutenção
- Alertas/notificações
- Alerts/Escalation
- Antivírus
- Backup e recuperação
- Controle e acesso remoto
- Controles/permissões de acesso
- Digitalização automática
- Gerenciamento da implantação
- Gerenciamento de correções
- Gerenciamento de segurança
- Gerenciamento de software
- Gerenciamento de tickets de suporte
- Gestão de Remediação
- Gestão de ativos de TI
- Gestão de auditorias
- Gestão de capacidades
- Gestão de contratos e licenças
- Gestão de edição
- Gestão de estoques
- Gestão de incidentes
- Gestão de lançamento
- Gestão de terminais
- Gestão de toda a rede
- Gestão de tíquetes
- Implantação Automática de Atualizações
- Migração de dados
- Monitoramento de atividades
- Monitoramento de máquinas virtuais
- Monitoramento do desempenho
- Monitoramento remoto e gestão
- Painel
- Painel de atividades
- Para MSPs (Serviços gerenciados)
- Portal de autoatendimento
- Priorização
- Rastreamento de conformidade
- Rastreamento de recursos
- Real-Time Data
- Real-Time Monitoring
- Registros de eventos
- Relatórios de TI
- Relatórios e análise de dados
- Relatórios e estatística
- Remote Update/Installation
- Resposta a Ameaças
- Roteamento automático
- Scanner de vulnerabilidades
- Sistema de detecção de intrusões
- VPN

... e mais 20 recursos

## Integrações (4 no total)

- Auvik
- ConnectWise PSA
- OpenText Core Endpoint Protection​
- ScreenConnect

## Opções de suporte

- Email/Help Desk
- FAQs/Fórum
- Base de conhecimento
- Suporte por telefone
- Assistência 24/7
- Bate-papo

## Category

- [Ferramentas de TI](https://www.capterra.com.br/directory/10001/it-management/software)

## Categorias relacionadas

- [Ferramentas de TI](https://www.capterra.com.br/directory/10001/it-management/software)
- [Software de Gestão de Patches Informáticos](https://www.capterra.com.br/directory/10017/patch-management/software)
- [Software de Gestão de Servidores](https://www.capterra.com.br/directory/10019/server-management/software)
- [Software para Data Center](https://www.capterra.com.br/directory/10054/data-center-management/software)
- [Sistemas de Segurança de Rede](https://www.capterra.com.br/directory/30003/network-security/software)

## Alternativas

1. [N-central](https://www.capterra.com.br/software/13803/n-central) — 4.2/5 (253 reviews)
2. [Cove Data Protection](https://www.capterra.com.br/software/163343/backup-and-recovery) — 4.6/5 (375 reviews)
3. [N-sight RMM](https://www.capterra.com.br/software/163344/n-sight) — 4.3/5 (201 reviews)
4. [NinjaOne](https://www.capterra.com.br/software/165889/ninjaone) — 4.7/5 (296 reviews)
5. [Pulseway](https://www.capterra.com.br/software/141792/pulseway) — 4.7/5 (310 reviews)

## Avaliações

### "MSP Help Desk Manager 3 Year Veteran of ConnectWise Automate" — 4.0/5

> **Harrison** | *5 de janeiro de 2026* | Serviços de informação | Taxa de recomendação: 7.0/10
> 
> **Vantagens**: I like how accessible it is and the ease of use. I went from Datto to CW Automate which was like night and day in a positive way.
> 
> **Desvantagens**: The UX design was very simple and was not as flashy as what I was used to previously I got used to it eventually.
> 
> I really liked how it did everything I was used to and because of my change in access over my previous position I could tinker with the automation and create better efficiencies for our clients.

-----

### "Powerful Automation with a Steep Learning Curve" — 4.0/5

> **Jake** | *12 de dezembro de 2025* | Supermercados | Taxa de recomendação: 8.0/10
> 
> **Vantagens**: It is a very powerful tool; when you are highly skilled in scripting, you can fully leverage the level of access and control it provides. The automation of monitoring and alerting is a major strength, enabling proactive and preventative maintenance rather than reactive support.
> 
> **Desvantagens**: To properly utilize the platform, there is a steep learning curve, making it best suited for businesses that can invest the necessary time and resources. Due to the vast range of customization options, it can be overwhelming initially and may feel as though you are not getting full value for money until the tool has been fully learned and adopted.
> 
> Overall, the experience was very positive. Although I initially struggled with the platform, the support was phenomenal, and the onboarding process was a massive help. It greatly improved our network monitoring and, as a result, enhanced our security. It did take some time for the business to upskill and fully utilize the tool effectively.

-----

### "A solid product that laid a good foundation for the future." — 4.0/5

> **Philippe** | *22 de julho de 2026* | Serviços e tecnologia da informação | Taxa de recomendação: 6.0/10
> 
> **Vantagens**: ConnectWise Automate is a very usefull RMM tool that combines asset management, remote control, reporting and script automation
> 
> **Desvantagens**: The support for Apple device has been lacking. Also the product seems to be phasing out to Connectwise RMM.

-----

### "A powerful solution, with a complicated setup" — 3.0/5

> **Avaliador Verificado** | *26 de setembro de 2025* | Serviços e tecnologia da informação | Taxa de recomendação: 6.0/10
> 
> **Vantagens**: ConnectWise Automate is the legacy RMM platform by ConnectWise themselves. The product is highly skilled at implementing automation into your business and driving security with automated scripting. Furthermore, it's integration with ScreenConnect allows for easier remote access to computers for your engineers, should you wish to leverage that. I would say for the features that it offers, it is good value for money. Customer support from ConnectWise has always helped us figure out how to achieve our goals.
> 
> **Desvantagens**: The platform shows its age and its menus are slow and sometimes unresponsive for periods of time. It has a steep learning curve and will likely take one fully dedicated individual or a small team of people slowly learning it before you'll be able to take advantage of the software fully.
> 
> Our overall experience with the software was positive, although when ConnectWise came out with their new RMM platform, simply titled 'RMM', we jumped at the chance to swap to a natively web-based RMM solution. ConnectWise Automate has its place in history, and I'm pleased I got to use it for a time.

-----

### "Powerful Automation with Excelent Security" — 5.0/5

> **Yasir** | *6 de junho de 2026* | Lácteos | Taxa de recomendação: 10.0/10
> 
> **Vantagens**: ConnectWise Automate has been a game-changer for our IT operations. The automation and scripting capabilities save us hours every week. Remote monitoring works seamlessly, and the customization options let us tailor everything to our workflow. Great value for the investment\!
> 
> **Desvantagens**: The initial setup has a steep learning curve, and the interface can feel a bit overwhelming at first. Customer support response times could be faster. Once you get past the onboarding phase, though, it runs like a charm.
> 
> After using ConnectWise Automate for over a year, I can confidently say it's one of the most powerful RMM platforms out there. It's not perfect out of the box, but once configured, it handles our managed endpoints with impressive reliability. Worth every penny for growing MSPs.

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