---
description: Tudo sobre ConnectWise Automate: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais!
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title: ConnectWise Automate - Preço, avaliações e classificação - Capterra Brasil 2026
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# ConnectWise Automate

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> As soluções Automate Backup and Storage fornecem proteção e recuperação de dados de máquinas físicas e virtuais. Faça um tour grátis.
> 
> Conclusão: 141 usuários atribuíram a nota **4.1/5**. Melhor classificado para **Probabilidade de recomendação**.

-----

## Resumo

### Quem usa o ConnectWise Automate?

Provedores de serviços de TI e fornecedores de serviços gerenciados (MSPs)

## Estatísticas e notas

| Métrica | Classificação | Detalhes |
| **Geral** | **4.1/5** | 141 Avaliações |
| Praticidade | 3.7/5 | Com base em avaliações gerais |
| Suporte ao cliente | 3.7/5 | Com base em avaliações gerais |
| Relação qualidade/preço | 3.9/5 | Com base em avaliações gerais |
| Recursos | 4.4/5 | Com base em avaliações gerais |
| Porcentagem de recomendação | 70% | (7/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: ConnectWise
- **Localização**: Tampa, EUA
- **Fundada**: 1982

## Contexto comercial

- **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Windows (desktop), Linux (desktop), Windows (local), Linux (local)
- **Idiomas**: inglês
- **Países disponíveis**: Alemanha, Austrália, Bélgica, Canadá, Estados Unidos, Irlanda, Luxemburgo, Nova Zelândia, Países Baixos, Reino Unido

## Recursos

- Alerta em tempo real
- Alertas/notificações
- Alerts/Escalation
- Antivírus
- Análise de rede
- Backup e recuperação
- Controle e acesso remoto
- Controles/permissões de acesso
- Descoberta automática de dispositivos
- Digitalização automática
- Gerenciamento da implantação
- Gerenciamento de correções
- Gerenciamento de segurança
- Gerenciamento de software
- Gerenciamento de tickets de suporte
- Gerente de linha de base
- Gestão de Remediação
- Gestão de ativos de TI
- Gestão de auditorias
- Gestão de capacidades
- Gestão de edição
- Gestão de estoques
- Gestão de incidentes
- Gestão de lançamento
- Gestão de terminais
- Gestão de toda a rede
- Gestão de tíquetes
- Implantação Automática de Atualizações
- Migração de dados
- Monitoramento de atividades
- Monitoramento de máquinas virtuais
- Monitoramento do desempenho
- Monitoramento remoto e gestão
- Monitoração da largura de banda
- Painel
- Painel de atividades
- Para MSPs (Serviços gerenciados)
- Planejamento de capacidades
- Portal de autoatendimento
- Rastreamento de recursos
- Real-Time Data
- Real-Time Monitoring
- Registros de eventos
- Relatórios de TI
- Relatórios e análise de dados
- Resposta a Ameaças
- Roteamento automático
- Scanner de vulnerabilidades
- Sistema de detecção de intrusões
- VPN

... e mais 20 recursos

## Integrações (5 no total)

- Acronis Cyber Backup
- Auvik
- ConnectWise PSA
- OpenText Core Endpoint Protection​
- ScreenConnect

## Opções de suporte

- Email/Help Desk
- FAQs/Fórum
- Base de conhecimento
- Suporte por telefone
- Assistência 24/7
- Bate-papo

## Category

- [Ferramentas de TI](https://www.capterra.com.br/directory/10001/it-management/software)

## Categorias relacionadas

- [Ferramentas de TI](https://www.capterra.com.br/directory/10001/it-management/software)
- [Software de Gestão de Patches Informáticos](https://www.capterra.com.br/directory/10017/patch-management/software)
- [Software de Gestão de Servidores](https://www.capterra.com.br/directory/10019/server-management/software)
- [Software para Data Center](https://www.capterra.com.br/directory/10054/data-center-management/software)
- [Sistemas de Segurança de Rede](https://www.capterra.com.br/directory/30003/network-security/software)

## Alternativas

1. [N-central](https://www.capterra.com.br/software/13803/n-central) — 4.1/5 (195 reviews)
2. [N-sight RMM](https://www.capterra.com.br/software/163344/n-sight) — 4.3/5 (194 reviews)
3. [Cove Data Protection](https://www.capterra.com.br/software/163343/backup-and-recovery) — 4.7/5 (217 reviews)
4. [IT Glue](https://www.capterra.com.br/software/170401/itglue) — 4.6/5 (331 reviews)
5. [Pulseway](https://www.capterra.com.br/software/141792/pulseway) — 4.7/5 (310 reviews)

## Avaliações

### "MSP Help Desk Manager 3 Year Veteran of ConnectWise Automate" — 4.0/5

> **Harrison** | *5 de janeiro de 2026* | Serviços de informação | Taxa de recomendação: 7.0/10
> 
> **Vantagens**: I like how accessible it is and the ease of use. I went from Datto to CW Automate which was like night and day in a positive way.
> 
> **Desvantagens**: The UX design was very simple and was not as flashy as what I was used to previously I got used to it eventually.
> 
> I really liked how it did everything I was used to and because of my change in access over my previous position I could tinker with the automation and create better efficiencies for our clients.

-----

### "Powerful Automation with a Steep Learning Curve" — 4.0/5

> **Jake** | *12 de dezembro de 2025* | Supermercados | Taxa de recomendação: 8.0/10
> 
> **Vantagens**: It is a very powerful tool; when you are highly skilled in scripting, you can fully leverage the level of access and control it provides. The automation of monitoring and alerting is a major strength, enabling proactive and preventative maintenance rather than reactive support.
> 
> **Desvantagens**: To properly utilize the platform, there is a steep learning curve, making it best suited for businesses that can invest the necessary time and resources. Due to the vast range of customization options, it can be overwhelming initially and may feel as though you are not getting full value for money until the tool has been fully learned and adopted.
> 
> Overall, the experience was very positive. Although I initially struggled with the platform, the support was phenomenal, and the onboarding process was a massive help. It greatly improved our network monitoring and, as a result, enhanced our security. It did take some time for the business to upskill and fully utilize the tool effectively.

-----

### "A powerful solution, with a complicated setup" — 3.0/5

> **Avaliador Verificado** | *26 de setembro de 2025* | Serviços e tecnologia da informação | Taxa de recomendação: 6.0/10
> 
> **Vantagens**: ConnectWise Automate is the legacy RMM platform by ConnectWise themselves. The product is highly skilled at implementing automation into your business and driving security with automated scripting. Furthermore, it's integration with ScreenConnect allows for easier remote access to computers for your engineers, should you wish to leverage that. I would say for the features that it offers, it is good value for money. Customer support from ConnectWise has always helped us figure out how to achieve our goals.
> 
> **Desvantagens**: The platform shows its age and its menus are slow and sometimes unresponsive for periods of time. It has a steep learning curve and will likely take one fully dedicated individual or a small team of people slowly learning it before you'll be able to take advantage of the software fully.
> 
> Our overall experience with the software was positive, although when ConnectWise came out with their new RMM platform, simply titled 'RMM', we jumped at the chance to swap to a natively web-based RMM solution. ConnectWise Automate has its place in history, and I'm pleased I got to use it for a time.

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### "Automate good but not at scale." — 4.0/5

> **Joshua** | *11 de junho de 2025* | Segurança de rede e informática | Taxa de recomendação: 8.0/10
> 
> **Vantagens**: It's the most flexible solution for RMM's on the market at current state. Great tool if you need to design a custom experience.
> 
> **Desvantagens**: It does not scale well beyond 10000 endpoints and the ConnectWise support and partnership is relatively poor in the industry.
> 
> I love the tool. It's unfortunate that it ceases to work beyond a certain size. If ConnectWise can push similar features into their new RMM , then it would be a good day.

-----

### "Connectwise Automate" — 5.0/5

> **Daren** | *11 de dezembro de 2019* | Serviços e tecnologia da informação | Taxa de recomendação: 8.0/10
> 
> **Vantagens**: There are many, many features in Connectwise Automate that will help you help your customers with their computer needs.
> 
> **Desvantagens**: Although the software is very feature rich, it seems very cumbersome and not easy to use from day one.  In almost every step, we have had to take classes to figure out how to do things.
> 
> We are using Connectwise Automate for taking care of customers on a managed service contract.

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