---
description: Tudo sobre Sparkcentral: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais!
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title: Sparkcentral - Preço, avaliações e classificação - Capterra Brasil 2026
---

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# Sparkcentral

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> Ofereça um memorável atendimento ao cliente por meio de uma abordagem de troca de mensagens. Ouça, dê suporte e interaja com os clientes nos canais que eles gostam.
> 
> Conclusão: 15 usuários atribuíram a nota **4.2/5**. Melhor classificado para **Probabilidade de recomendação**.

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## Resumo

### Quem usa o Sparkcentral?

Clientes de grandes empresas, como Zappos, Emirates Airlines, Air Canada, Engie, KBC, AXA, MTN, Direct TV, Noon, citizenM hotels, Netflix e Slack, entre outros.

## Estatísticas e notas

| Métrica | Classificação | Detalhes |
| **Geral** | **4.2/5** | 15 Avaliações |
| Praticidade | 4.4/5 | Com base em avaliações gerais |
| Suporte ao cliente | 4.6/5 | Com base em avaliações gerais |
| Relação qualidade/preço | 4.2/5 | Com base em avaliações gerais |
| Recursos | 3.8/5 | Com base em avaliações gerais |
| Porcentagem de recomendação | 80% | (8/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: Sparkcentral
- **Localização**: Hasselt, Bélgica
- **Fundada**: 2012

## Contexto comercial

- **Preço inicial**: US$ 600,00
- **Público-alvo**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Implantação e plataformas**: Nuvem, SaaS, baseado na web
- **Idiomas**: alemão, basco, búlgaro, catalão, cazaque, chinês, coreano, croata, dinamarquês, eslovaco, esloveno, espanhol, estoniano, finlandês, francês, galego, grego, hebraico, hindi, holandês, húngaro, indonésio, inglês, irlandês, islandês, italiano, japonês, letão, lituano, malaio, polonês, português, romeno, russo, sueco, tailandês, tcheco, turco, ucraniano, vietnamita, árabe
- **Países disponíveis**: Bélgica

## Recursos

- Acesso para Celular
- Alertas/notificações
- Alerts/Escalation
- Autoresponders
- Banco de dados do cliente
- Bate-papo ao vivo
- Bate-papo com o consumidor em tempo real
- Bate-papo proativo
- Bate-papo/Mensagens instantâneas
- CRM
- Chatbot
- Comunicação multicanal
- Formulário offline
- Gerenciamento de comentários
- Gerenciamento de e-mails
- Gestão da base de conhecimento
- Gestão da comunicação
- Gestão de call centers
- Gestão de experiência do cliente
- Gestão de filas
- Gestão do SLA (acordo do nível de serviço)
- Histórico de transcrições/chat
- Histórico do cliente
- Imagem de marca personalizável
- Questionários e feedback
- Relatórios e análise de dados
- Relatórios e estatística
- Roteamento automático
- Third-Party Integrations
- Transferências/encaminhamento
- Vários idiomas

## Integrações (5 no total)

- Instagram
- Messenger
- Meta for Business
- Viber
- WhatsApp

## Opções de suporte

- Email/Help Desk
- FAQs/Fórum
- Base de conhecimento
- Suporte por telefone
- Assistência 24/7
- Bate-papo

## Category

- [Sistemas de Atendimento ao Cliente](https://www.capterra.com.br/directory/22/customer-service/software)

## Categorias relacionadas

- [Sistemas de Atendimento ao Cliente](https://www.capterra.com.br/directory/22/customer-service/software)
- [Software de Chat ao Vivo](https://www.capterra.com.br/directory/30797/live-chat/software)
- [Ferramentas de Engajamento com Cliente](https://www.capterra.com.br/directory/30906/customer-engagement/software)
- [Plataforma de IA Conversacional](https://www.capterra.com.br/directory/31596/conversational-ai-platform/software)
- [Sistemas de Suporte ao Cliente](https://www.capterra.com.br/directory/32315/customer-support/software)

## Alternativas

1. [Zendesk Suite](https://www.capterra.com.br/software/164283/zendesk) — 4.4/5 (4076 reviews)
2. [LiveAgent](https://www.capterra.com.br/software/102188/liveagent) — 4.7/5 (1758 reviews)
3. [LiveChat](https://www.capterra.com.br/software/62194/livechat) — 4.6/5 (1719 reviews)
4. [Tidio](https://www.capterra.com.br/software/144040/tidio-chat) — 4.7/5 (590 reviews)
5. [Bitrix24](https://www.capterra.com.br/software/113540/bitrix24) — 4.2/5 (987 reviews)

## Avaliações

### "Great tool for customer service" — 4.0/5

> **Stefan** | *18 de fevereiro de 2020* | Serviços e tecnologia da informação | Taxa de recomendação: 7.0/10
> 
> **Vantagens**: Easy to use interface. Good oversight on the customers. The product team is actively pursuing development in bots and AI.
> 
> **Desvantagens**: We have small volumes of social media and as such can't get as good an ROI as hoped.
> 
> The team is dedicated and provide a good product. Large organisations who rely heavily on chat, email and phone may struggle in having Sparkcentral as an "additional" tool for social media because it can be tricky to maintain a harmonized / integrated CRM and reporting system.

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### "Only software to scale as your social channels do." — 4.0/5

> **Danny** | *18 de fevereiro de 2020* | Software | Taxa de recomendação: 8.0/10
> 
> **Vantagens**: Standardized queue, automations, support and AM team are amazing\!
> 
> **Desvantagens**: Data portion is not customizable, some of the UI elements are inefficient and needs improvement (never expiring pending queue), and no message previews.

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### "Works for consolidating social media but reporting needs serious work" — 3.0/5

> **Eric** | *6 de março de 2020* | Varejistas | Taxa de recomendação: 3.0/10
> 
> **Vantagens**: Sparkcentral is great for connecting our various social media accounts and responding to customers across channels but functionality and reporting is limited
> 
> **Desvantagens**: The reporting is next to impossible. The data they collect is mostly useless. Understanding basic insights such as tickets per week, average time solve are very difficult. There's limited ability to classify ticket types and integrating with a CRM is difficult and requires meaningful engineering resources.

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### "Very satisfied to date" — 4.0/5

> **Mathieu** | *22 de fevereiro de 2020* | Aviação e aeroespacial | Taxa de recomendação: 8.0/10
> 
> **Vantagens**: I really enjoy how streamlined it is and that since everything comes into one place, it allows agents to be more focused on the work at hand.
> 
> **Desvantagens**: While I find it to be fairly intuitive, some of the agents struggle with it.  I also think they should have more space in their Snippet Knowledge base.
> 
> So far so good\!

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### "Love SC\!" — 5.0/5

> **Ashley** | *29 de maio de 2020* | Serviços ao consumidor | Taxa de recomendação: 10.0/10
> 
> **Vantagens**: The platform itself is extremely user friendly and our staff have voiced how much they prefer this new program over our old one. Tracking is much more detailed and the internal chat system has been a blessing for our employees.
> 
> **Desvantagens**: Reporting is very detailed but I wish more the information was accessible without exporting and that we could look at the stats (first time to reply, etc) as a whole rather than by facebook page - though I am told they are working on this\!
> 
> The on-boarding process with Sparkcentral has been super easy\! Once we made the decision to move forward with them the process was extremely quick and went at our pace. We chose when we wanted to go Live, and what our availability was for our virtual training. We were provided with our log-in formation and an information booklet prior to our On-Boarding Class with their Customer Success Manager, \[SENSITIVE CONTENT HIDDEN\]. Having the log-in information prior to our training class was so beneficial because we were able to familiarize ourselves with the program and come prepared with questions. We felt we had all the time we needed and more provided to us for our virtual class and left feeling very confident in how to use the program.

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## Links

- [Ver em Capterra](https://www.capterra.com.br/software/142857/sparkcentral-customer-engagement-platform)

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