17 anos ajudando empresas
a escolher o melhor software
Whatfix
Conheça Whatfix
O Whatfix é um líder entre as plataformas de adoção digital que ajuda as empresas a oferecer integração fácil e moderna, treinamento efetivo e melhor suporte aos usuários por meio de conteúdo contextual exibido quando necessário. O Whatfix habilita soluções de software ao proporcionar um nível incrível de simplicidade, intuitividade e personalização. Várias empresas da Fortune 500 em todo o mundo confiam no Whatfix para garantir um retorno rápido sobre seus investimentos em tecnologia e impulsionar o envolvimento e a produtividade dos usuários.
Quem usa Whatfix?
Empresas de todos os portes que sofrem com o aumento do número de consultas de suporte ao cliente e gastam longas horas em treinamento para instruir seus clientes.
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Avaliações do Whatfix
Help your customers understand your platform
Vantagens:
This application is really easy to use for you and your clients. Since we created a platform with so much content in TravelContact, Whatfix helps our customers know every detail we offer. Now our clients, such as travel advisors, agencies, DMC have two different tools to make life easier for them. On the other hand Whatfix´s support team has been impressive, they have solved every doubt or inconvenience that we have presented throughout the process.
Desvantagens:
We would like the information inside the Whatfix platform to have different views, since they use very large boxes that take up a lot of space on the screen. This doesn't allows you to see all the content when you have created many flows.
Alternativas consideradas anteriormente:
Whatfix is the solution we didn't know we needed until we found it!
Comentários: Overall, we love Whatfix! Others in the company have started reaching out to ask us to create content. We like to say, "We can Whatfix that!" No other tool we use can provide the in-app help our users need to succeed while they're working.
Vantagens:
In general, Whatfix is easy to use. The widgets offer many possibilities to help users do their jobs more efficiently and with less stress. Pricing was straight-forward without all the add-ons competitors would charge. Most importantly, Whatfix's team members are kind, helpful, hardworking, and innovative! They are always upgrading and improving the tool. They find solutions to problems which would otherwise stress us out! We have never had such a positive vendor relationship!
Desvantagens:
Although creating content is easy, it's not always as easy to make it work and appear correctly. (Thank goodness for the excellent Whatfix support team, though!) I just wish it was easier to do everything myself. Also, being a bank with stringent security, we struggle with being able to grant system access to the Whatfix team to help us set up new systems and create content. This is not a "con" against Whatfix per sae; it is just a fact that we must work around.
Resposta do Whatfix
ano passado
We greatly appreciate your feedback on the pros of using Whatfix. It's wonderful to know that our digital adoption platform's ease of use and versatile widgets have contributed to a smoother workflow for your users. Moreover, we greatly appreciate your kind words about our team members. Being helpful, hardworking, and innovative is at the core of our values, and we are committed to continuously improving our tool to meet your needs. We understand that content creation may have its challenges at times, but we're delighted that our support team has been there to assist you and ensure your success with Whatfix. Rest assured that we are always working to improve the platform to make it even more user-friendly and intuitive. Once again, thank you for your glowing review and your trust in Whatfix. We are thrilled to have you as a valued customer and look forward to continuing to support you and your team on your journey to even greater success with Whatfix. Your Whatfix Team
good APP
Vantagens:
Whatfix is a very good software and it is easy to use and help guide the customer step by step to resolve their concerns.
Desvantagens:
The price is a little high. It is lack of analytical features. Some features is not easy to configure.
Resposta do Whatfix
ano passado
Hi, Tim. Thank you for taking the time to leave us a review. We're happy to hear Whatfix is helping to improve your customer experience. In response to analytics, we are continually enhancing our software's capabilities, and we'd love to show you our data-driven analytics can easily track and analyze your user behavior to provide comprehensive insights that help you make informed decision-making. Thanks again for your review. We truly appreciate your honest feedback, as it helps us identify areas for improvement and prioritize our efforts to provide you with the best experience possible. Your Whatfix Team
Alternativas consideradas anteriormente:
Whatfix helps iPoint on the way to improved user assistance
Vantagens:
With the help of task lists, self help and pop ups we can directly support our customers (users) and provide them with help. This way we can reduce the number of support tickets and relieve the support team.
Desvantagens:
The use of tags is currently still a bit cumbersome and could be clearer or better structured. It would also be desirable to be able to open the CLM board in multiple browser tabs. Linking content (e.g. link from an article to a walkthrough) could be simplified.
Alternativas consideradas anteriormente:
Whatfix for your online community onboarding
Comentários: The support is great. Their teams are largely based in India so that can be a challenge with their internet connections. Also timing for US timezones and holding meetings can be difficult. They are very nimble and receptive to feedback.
Vantagens:
Usage of page tagging so that as you experiment and move things around the page that you do not need to reconfigure things. You can create video flows and also create translations without having someone on staff.Support was great!
Desvantagens:
Some of the pop-ups were challenging to configure using their own templates. Sometimes meetings would get delayed.
