--- description: Tudo sobre Envoy: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Envoy - Preço, avaliações e classificação - Capterra Brasil 2026 --- Breadcrumb: [Home](/) > [Software de Gestão de Visitantes](/directory/10020/visitor-management/software) > [Envoy](/software/143721/envoy) # Envoy Canonical: https://www.capterra.com.br/software/143721/envoy Página: 1 / 18\ Próximo: [Próxima página](https://www.capterra.com.br/software/143721/envoy?page=2) > O Envoy mantém o local de trabalho em movimento. De visitantes a salas de conferências, a solução redefine como pessoas, lugares e tecnologia trabalham em conjunto. > > Conclusão: 428 usuários atribuíram a nota **4.8/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa o Envoy? Para qualquer empresa que queira modernizar a recepção, agradando visitantes e tendo a segurança como uma das principais preocupações. ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.8/5** | 428 Avaliações | | Praticidade | 4.8/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.8/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.6/5 | Com base em avaliações gerais | | Recursos | 4.7/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Envoy - **Localização**: San Francisco, EUA - **Fundada**: 2013 ## Contexto comercial - **Preço inicial**: US$ 131,00 - **Modelo de preços**: (Versão gratuita disponível) (Teste grátis) - **Público-alvo**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, chinês, chinês tradicional, coreano, dinamarquês, espanhol, finlandês, francês, holandês, inglês, italiano, japonês, norueguês, português, russo, sueco - **Países disponíveis**: Alemanha, Austrália, Brasil, Canadá, China, Estados Unidos, Japão, México, Reino Unido, Índia ## Recursos - Alertas/notificações - Assinatura digital - Captura de assinaturas - Controles/permissões de acesso - Digitalização da ID - Gerenciamento de contatos - Gestão da ocupação - Gestão de crachás - Gestão de reservas - Lista de seguimento - Mensagens de SMS - Plantas e mapas - Pré-inscrição - Rastreamento de pacotes - Real-Time Updates - Relatórios de utilização - Relatórios e estatística - Reserva de espaços - Reservas online - Seguimento de status - Seguimento/Análise de uso - Self Check-In/Check-Out ## Integrações (46 no total) - Aruba Central - Aruba ClearPass - Avigilon Video Security - Box - Brivo Access - Butlr - C CURE 9000 - CLEARED4 - Cisco Meraki - Docusign - Dropbox Business - Egnyte - Eventbrite - ExtremeCloud IQ - Google Calendar ... e mais 31 integrações ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Bate-papo ## Category - [Software de Gestão de Visitantes](https://www.capterra.com.br/directory/10020/visitor-management/software) ## Categorias relacionadas - [Software de Gestão de Visitantes](https://www.capterra.com.br/directory/10020/visitor-management/software) - [Software para Gestão de Correspondências](https://www.capterra.com.br/directory/30579/mailroom-management/software) - [Software de Gestão de Espaço](https://www.capterra.com.br/directory/31030/space-management/software) - [Software de Reserva de Mesas](https://www.capterra.com.br/directory/33477/desk-booking/software) - [Software para Reserva de Salas de Reunião](https://www.capterra.com.br/directory/31595/meeting-room-booking-system/software) ## Alternativas 1. [Vizito Gestão De Visitantes](https://www.capterra.com.br/software/147970/vizito) — 4.7/5 (169 reviews) 2. [Nibol](https://www.capterra.com.br/software/1039590/nibol) — 4.7/5 (85 reviews) 3. [OfficeSpace](https://www.capterra.com.br/software/117248/officespace-software) — 4.9/5 (55 reviews) 4. [Dibsido](https://www.capterra.com.br/software/1053986/ofisly) — 4.7/5 (38 reviews) 5. [Greetly](https://www.capterra.com.br/software/152835/greetly) — 4.9/5 (79 reviews) ## Avaliações ### "Envoy is the best solution for managing visitors on multiple floors and managing package delivery." — 5.0/5 > **Neil** | *21 de dezembro de 2018* | Software | Taxa de recomendação: 10.0/10 > > **Vantagens**: Having tried out various solutions over the past 5 years. It is obvious that Envoy is the best solution for managing visitors on multiple floors and managing packages. It is convenient to set up the iPad app, users appreciate getting notifications when Interview candidates arrive at the front desk, they can get a notification message by E-mail or Text message and Slack instant message. Also when packages arrive for employees, they also get a photo of the package label sent to them, this is great for locating priority packages, once collected the user just clicks on a button to mark it as picked up. > > **Desvantagens**: Our location uses Apple iOS iPad minis with 8 inch screens, the app is certainly a stable build for iOS devices. However the few brief moments when I decided to use Envoy on a Android smart phone I did experience several crashes. That was annoying but I believe these bugs may have been addressed in a more recent build. For now we decided to only use the iPads as they seem to do the trick. > > It really is a simple solution for front desk communication, it cuts down on the panic when a VIP arrives and you need to locate their contact. Staff really appreciate getting the instant message with a photo of the visitor. Signing in is as easy as 123, first name and last name and an e-mail. Also responding to a notification is literally a one-click deal. It really cuts down on the build up of packages at front desk. It is simple and it is a great tool for the front of house operations. ----- ### "Like the software but am disappointed in the Customer Service after purchase" — 4.0/5 > **Christy** | *20 de maio de 2020* | Bancos | Taxa de recomendação: 5.0/10 > > **Vantagens**: I like the notification choices available for each user, the photos and the badge printing. > > **Desvantagens**: I would love to have three of our workflows that can be programmed to call a specific number without entering the name of the department. Ex. Member Services visitor has to type in Member Services after selecting Member Services. For a particular staff, I see the advantage to typing in a name for a number. But we have 3 workflows that go to a specific Department. I would like to have the access to note that listing ones email when signing in is optional. That has been a stopper for some of our visitors. Other questions I added I had access to list as optional. It is not intuitive to some visitors that they have to select the name for the system to recognize it. Might be nice to somehow direct them to the process. Is it possible to have a Chat to help people that are not techy - for the offices that do not have a receptionist in the lobby? > > In the sales process, we were told it took 2 hours to set up. It took much longer than that. Now that I have worked with it, it might take me 2 hours. The set up time should be qualified - 2 hours for advanced techies, longer for beginners. It gave us inaccurate expectations about setup. Once we went live, we had 2 weeks were the system worked great. Of course there was training to communicate to staff what to expect and how to update their notifications. One big selling point for us was phone notifications. We have about 4 hotlines that ring on multiple extensions. Very important for a quick response to the visitor in the lobby since we don't have a receptionist. Phone notifications stopped working after 2 weeks. It took 7 weeks for Twilio and our phone expert to figure out the issue - which was a software issue. For weeks we were brushed off that the software was working correctly and it was our phone system issue. I do like the software but have been disappointed in customer service post purchase. ----- ### "Unable to register" — 1.0/5 > **Farid** | *9 de outubro de 2021* | Saúde, bem-estar e condicionamento físico | Taxa de recomendação: 0.0/10 > > **Vantagens**: I have not had a chance to use it. I've been trying to get registered for a couple of hours already. > > **Desvantagens**: Unable to register. The mobile app started with Let's Get Started, regardless of whether one is already registered or not. Next is enter email. It takes 90 seconds to come back with something (on a fast phone). Then email was found. I scan the code and I am in. But, the very first time I tried to log in, my company had not connected me with the app. Virtually the same log in process led me to create my own (personal) account, which I was not intending to do. Then when my company did add me to Envoy, now it seems my email exists in two Envoy accounts. When I log in now, I see some information (like company logo and full name) displayed, but it also seems to be my personal account that I had created. I am assuming the logo and full company name would come from my company domain the Envoy has on file. But I know it's my personal account, as there are no resources available, like no rooms etc. Ok. How do I delete the account? I go through the (confusing) set of menus (my profile, then drop down for company, then manage accounts. In there I see my name (and email), select, and delete. It takes me to the Let's Get Started page. When I "log in" again, the same thing happens. Ok. Let's try their support, right? Not available, as it is Saturday. Everybody in the company must be taking weekends off, there is no support. I must wait for Monday. But Monday is exactly what I am trying to reserve at the office, as the company policy is to use Envoy to be able to work at the office. > > Very disappointing. I wish my company used a different app. ----- ### "admin and user friendly" — 5.0/5 > **Avaliador Verificado** | *28 de outubro de 2020* | Serviços de Facilities | Taxa de recomendação: 9.0/10 > > **Vantagens**: What I like the most is that is contactless when using the app on your phone. The kiosk is accessible and convenient when there are one or more tenants in the building. The notifications are fast and efficient > > **Desvantagens**: the least about Envoy is that is not compatible with all mobile devices. It is great for apple user, but not so much for Android. > > Envoy is a great tool to add to your business. Especially, during covid19 protocol, the contactless or minimum contact is key for visitors and employees of the company to get notified. It is customizable where you can add in covid19 standard questions and it tracks just the right visitors info. I would recommend other companies to add Envoy for managing visitors on multiple floors and managing package delivery\! ----- ### "Very useful and well worth it\!" — 5.0/5 > **Avaliador Verificado** | *23 de julho de 2025* | Indústria têxtil | Taxa de recomendação: 9.0/10 > > **Vantagens**: I love the feature that alerts you when a guest arrives for you, and that it allows us to track all visitors and their signed forms in one place. > > **Desvantagens**: I'm not sure if this always applies, but the way that we have it set up requires internet connection in order to complete and submit visitor forms. > > We use Envoy for a few different features, but each of them is extremely valuable and works very well for us. It has simplified an already quite simple task and made it easy for us to stay organized and in compliance. ----- Página: 1 / 18\ Próximo: [Próxima página](https://www.capterra.com.br/software/143721/envoy?page=2) ## Links - [Ver em Capterra](https://www.capterra.com.br/software/143721/envoy) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dados estruturados