Tidio

Ótima ferramenta de trabalho

Vantagens:

A facilidade de concentrar as vendas no aplicativo assim ajudando no dia a dia

Desvantagens:

Não tenho nada a falar que não gostei ! Achei um aplicativo bem completo

Sensacional! Adorei!!!

Comentários: Reduz o tempo de atendimento no meu site, e me ajuda a filtrar alguns leads antes de fazer um atendimento. Sensacional! Adorei!!!

Vantagens:

Fácil de integrar com o WordPress e configurar o fluxo do ChatBot, sensacional! Adorei!!!

Desvantagens:

Fala integração com o Whatsapp, seria muito bom poder usar o ChatBot no whatsapp.

ótimo

Vantagens:

Robô fácil de fazer para colocar em meu site.

Desvantagens:

poderia ter a tradução para português e a possibilidade no aplicativo de já mandar mgs no whatsapp da pessoa ou já ir para a ligação, são coisas faciéis de implatar.

Quick response to the customer

Comentários: Sometimes when customers communicated through chat, they had to wait the time that the flow of conversations at the time required to be attended to. Since Tidio was implemented, they do not have to wait because the answers are automatic and are understandable, giving a solution to the question

Vantagens:

It has been a fabulous tool to be able to resolve customer queries through live chat much faster, many times without the need to transfer to an advisor. Frequently asked questions that are easy to answer are done by the AI, which reduces the flow of conversations. It helps improve the productivity of operators by being able to focus on more special cases that require more attention

Desvantagens:

No, there is nothing to dislike about Tidio, the whole process has been fabulous, which benefits the company

So far so good

Comentários: Used to solve:- Last step customer conversion- Abandoned cart marketing/ lead generation (via emails)

Vantagens:

I've been using it for 3 days, I really like the ease to use and to install, it allows me to be on the go and still reply to customers. Also the chatbot workflow is very extensive and customizable.

Desvantagens:

That said ther is a MASSIVE miss for me on the chat: I would like to send voice notes directly, I've been selling on social media for over 2 years and there is nothing the customers like more than to receive a tailor made audio message for them, also for me it's so useful and fast (more so when I'm on the go.

Support team is like waiting for Christmas

Comentários: I got sucked into the Tidio marketing, got excited, decided to add it to our website, and then it would not connect to my domain. I followed the available tutorials, but still couldn't connect it to our domain. I asked for support days ago, and it's been crickets.

Vantagens:

Not sure. I can't even get the app working, and the support team has been unavailable for days - another bad sign.

Desvantagens:

I least like never getting a response from the support team. I can't even tell if this is a good app on not.

Tidio for eCommerce

Comentários: So far so good. Don't have any complaints.

Vantagens:

A very simple signup and login process.Fast facilities, ease of use.No code required, very deliverable.

Desvantagens:

There's quite a few tools to get through at the moment so haven't had the chance to fully analyse the downsides. Subscriptions are always a pain, but that comes with the software territory.l

A must-have for businesses that rely on online sales

Comentários: We have used facebook widgets and similar in the past but Tidio has been leaps and bounds ahead of that. The analytics and the tracking of user behavior is on point. The ease of creating chat bots and canned responses and the overall look and presentation of the widget, as well as seamless integration with Wordpress makes us feel like it's going to be great for business. We are still in the free trial and have already received one booking because the customer was able to ask for a discount code through chat. We love it.

Vantagens:

I love being able to create our own chat bots to answer customer questions quickly and easily. Being able to track their behaviors, re-marketing return visitors to the site and initiate conversations based on what they are looking at. Many people won't call to ask a question and prefer to chat and being able to have that capability and do it effectively is going to change the way we do our online sales.

Desvantagens:

The templates have not been entirely helpful for us as we are a unique industry (escape rooms). Most of what I've done I have had to set up manually from scratch. Luckily, that has been pretty easy to do. If it integrated with our booking software Resova it would also open up so much for us.

A Catalyst for AI-driven Customer Service and Support.

Comentários: It is possible to convert our web visitors/leads into more loyal customers with Tidio.I'm impressed with the way Tidio integrates well with multiple tools that I'm already using in our organization.

Vantagens:

It is simple to communicate and engage with our web visitors and customers through live chat.It offers 24/7 customer support.It is possible to respond to our customers inquiries with Tidio AI Chatbot.It is possible to solve our customers problems faster with Tidio.

Desvantagens:

Tidio provides excellent customer support and services hence I have nothing to complain about.

The Tideo Chat Experience

Comentários: It was good because I synced it to my computer, phone and tablet. I set it to notify me with a ding, so that in most circumstances I would know if someone needed assistance. It isn't an AI chat experience that answers general questions, so emails are used to communicate for all basic information as well as more detailed info.

Vantagens:

It helped me to communicate with my customers when I wasn't able to be online.

Desvantagens:

It is a little difficult to use at first. The learning curve was lengthy for me. Also, I had computer security problems because I was using it with Wordpress and I didn't have a good security running. If using with Wordpress, security must be good and kept up to date. I later found a good free system that solved my problems.

Tidio is smart in customer support

Comentários: Helps me respond to customers who contact us with questions

Vantagens:

Easy to install on any website even when you do not have technical knowledge by using the html code snippets

Desvantagens:

Pricing to remove branding is still too expensive

Easy and faster in resolving issues

Comentários: I use the tool to offer chat on my personal smaller website

Vantagens:

The interface and Lyro AI solves questions faster and accurately

Desvantagens:

Pricing of the solution as the tool is too expensive to use

Cheap live chat software

Comentários: I use Tidio on a small scale to respond to customer's questions through live chat

Vantagens:

AI and chatbots are so easier to use to offer auto-responses to customers using intent data and the quick phrases make responding to questions more easier

Desvantagens:

Sometimes the notification would failt to pop up making me miss chats in real time

UNQIUE

Vantagens:

Easiest way of attending to clients in the shortest time at ago

Desvantagens:

Delay in approvaling accounts and disable them without giving a clear reason

support 24/7

Vantagens:

customer support is very super to extent of reponding at any time

Desvantagens:

slowly on loading hence needs some update for the best experience

Simple and Fast

Vantagens:

Provides the cheapest platform to communicate to clients effectively

Desvantagens:

The support team does not respond to inquiries in time and has slow software loading

canned responses makes it easy

Vantagens:

The interface is clean enough, they have canned responses that makes it easy for me to respond to questions

Desvantagens:

Pricing is high where you even pay to remove branding on the software

Good live chat tool

Vantagens:

Software has a good interface for chatting with clients in the application

Desvantagens:

Pricing is expensive to use per month per user

Tidio simplifies my working remotely

Comentários: I use the Tidio social medial integrations to respond to questions from clients online and the live chat to resolve their cases on time

Vantagens:

Tidio has unique features like canned responses that help me respond to clients faster than normal, as well the live typing context also helps me realize the client's issue faster for quicker responses. Overall, Tidio has fair pricing compared to other live chat software tool

Desvantagens:

The mobile application does not sync up well with the desktop application and the mobile application, consumes a lot of phone battery much as you can optimize, it requires running in the background which drains a lot of battery

for the firsts steps on the company it is really good

Vantagens:

I like how chat is handled, is easy to set up and speak with clients

Desvantagens:

As far as I know, could have more functionallities.

Great chatbot and live chat for the customer seervice and sales.

Comentários: We have been using Tidio since 3 years ago and is one of our main tools to give customer support and get new clients.

Vantagens:

Very easy to learn and very competitive price

Desvantagens:

They should allow the agents to delete messages in cause some error while they were whirting or uploading the worg file.

best live chat alternative

Vantagens:

Tidio is fast due to canned responses while chatting with clients, live typing insights are super real magic

Desvantagens:

The software does not have the ticketing system and knowledgebase

Outdoormix Festival review

Comentários: Very good, easy to install and use for me and all my team. It's really benefict to be reactive on customer asks and they feel it.

Vantagens:

The fact to easely synchronise all my chat and asks from customer between messenger, instagram and my 2 website.

Desvantagens:

The fact to be quickly over the chatbot limit and the differnt price option doesn't really correspond to my needs.

Very helpful tool

Comentários: Overall is brilliant app and best way to connect with my potential customers. I would recommend this platform for every small e-commerce business.

Vantagens:

Tidio is definitely the best way to connect to my clients via website. I can quickly engage with my potential customers thanks to this amazing app. It's very easy to install. Just copy and paste the code on my home page no coding skills are required. Brilliant platform especially for small business.

Desvantagens:

I am satisfied with the platform overall.

Recommended for every e-commerce store

Comentários: Recommended for every website especially the E-commerce stores

Vantagens:

Easy to use with very good UX/UIProfessional and helpful Supportthe sync and connection between the social media accounts is really good

Desvantagens:

more plans for starters or the small businesses to mix the live chat and chatbots in the same plan