18 anos ajudando empresas
a escolher o melhor software
SupportHero
Conheça SupportHero
Base de conhecimento integrada no aplicativo para ajudar a reduzir o número de tíquetes de suporte que você gerencia todos os dias.
Os usuários podem encontrar respostas para suas perguntas quando mais precisam: no seu aplicativo. Não é necessário sair, eles podem pesquisar sua base de conhecimento e entrar em contato com você graças ao Support Hero.
E a melhor parte? A solução ajuda você a escrever uma Base de Conhecimento melhor, mostrando o que os usuários estão procurando e o que você pode melhorar. Experimente hoje mesmo.
Quem usa SupportHero?
A solução atende empresas on-line que estão cansadas de responder repetidamente à mesma pergunta. Basta mostrar a base de conhecimento onde os clientes mais precisam...
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Avaliações do SupportHero
Great Tool
Vantagens:
Robust yet very flexible knowledge management platform
Desvantagens:
More integrations and a newly/refreshed user interface
Our support system of choice
Comentários: We use it for support for our video catalog software, https://VideoCataloger.com. We are very happy with it and are currently not considering alternatives.
Vantagens:
We really like the integration with email clients. We can view all incoming support and feedback requests in one place and ensure it's taken care of promptly.
Desvantagens:
They have increased the price since we started using it, but I would still recommend it.
They've changed the terms of the deal, pray they don't change them again
Vantagens:
Supporthero offers a valuable suite of knowledge management and helpdesk features. It works fairly well and has a short learning curve. KM and helpdesk apps are not easy to transition from/to. SH is easy to transfer TO... but once they've got you, transferring out is another story.
Desvantagens:
I was an early adopter of SH. Purchasing perpetual access to a limited version of the app for a one-time fee. Many other early adopters supported the company when they were still proving themselves and gaining market share. Now that many early adopters are locked-in, SupportHero management has decided to invalidate our purchase and will begin charging accounts on Jan 1st of 2022. Listen, I know that a business has the right to renege on agreements they have made. Likewise, I think that prospective customers should realize that selecting a KB/helpdesk is not something that is easy to transition away from. Therefore, prospective customers should realize that once you begin using Support Hero, they have demonstrated that they can and will change the terms at any time. Questionable ethics, eroded trust, zero integrity.
A support mechanism that works on auto-pilot!
Comentários: We have been using SupportHero for close to 3 years now and have been very happy with it's performance so far. The context based search works awesomely and the user doesn't have to sift through a ton of resources to find out what exactly is he/she looking for. We have a SAAS product of our own and have added HELP articles for all the features in our SAAS and the users can simply refer to the help articles without having to come back to us each time they have an issue or each time they need to know how is something done in our SAAS product.
Vantagens:
No matter which page are you on in your web application, the help articles for that particular section would show when a user clicks on the HELP button!
Desvantagens:
If they could add a ticketing system in case a help article is not found for a particular topic, that would be an awesome addition.
SupportHero: An appropriate name for a great product
Comentários: It's a great time saver. Customers can get their questions answered automatically, eliminating the need to tie up a phone at the business or require an email response.
Vantagens:
Apart from saving me a ton of time responding directly to online users, it's a constant source of feedback for our website and helps us make decisions that will make the online customer experience consistently better.
Desvantagens:
It's very intuitive and honestly, does everything I need it to do. No complaints.
