17 anos ajudando empresas
a escolher o melhor software
Conheça Atera
Impulsione as práticas de gestão de serviços de TI (ITSM, na sigla em inglês) com o Atera, solução tudo-em-um para fornecedores de serviços gerenciados (MSP, na sigla em inglês) e departamentos de TI. O software do Atera para gestão de serviços de TI promove gestão e supervisão remotas (RMM, na sigla em inglês), automação de serviços profissionais (PSA, na sigla em inglês), acesso remoto, gestão de patches, suporte técnico e cobrança, entre outros produtos. O modelo de preços do Atera ajuda os profissionais de TI a expandir os negócios e proporcionar um serviço de nível internacional. Todos os planos incluem dispositivos ilimitados, tarifado por técnico. Teste o Atera gratuitamente. Saiba mais sobre o Atera.
Quem usa Atera?
Os clientes são fornecedores de serviços gerenciados de todos os tamanhos. O Atera reúne todos os seus MSPs. Menos problemas, mais controle e uma estratégia de MSP que realmente funciona.
Onde o Atera pode ser implantado?
Sobre o fornecedor
- Atera
- Localizado em Tel Aviv, Israel
- Fundado em 2011
Suporte do Atera
- Assistência 24/7
- Bate-papo
Idiomas
alemão, francês, inglês
Preço do Atera
Preço inicial:
- Sim, oferece teste gratuito
- Sem versão grátis
O Atera não possui uma versão gratuita, mas oferece versão de teste grátis. Versão paga do Atera a partir de US$ 129,00/mês.
Planos de preços consiga uma avaliação gratuitaSobre o fornecedor
- Atera
- Localizado em Tel Aviv, Israel
- Fundado em 2011
Suporte do Atera
- Assistência 24/7
- Bate-papo
Idiomas
alemão, francês, inglês
Vídeos e imagens do Atera
Recursos do Atera
Avaliações do Atera
Possibility to be Great
Atera is the clear winner in the IT management space
Comentários: Atera has been great to use here at our company. It used to be a challenge to support the environment and relied on outside consulting support. We have been able to bring things fully in-house and realize faster response times as well as 6 figure plus cost savings in the IT budget.
Vantagens:
Atera was extremely easy to get setup and running in our environment. It provides easy visibility and management capability for all IT devices and issues.
Desvantagens:
Atera has a couple of areas where a few tweaks could be made to either the interface or some of the features to make them really polished. Full functionality is available in the product however, and they listen to user suggestions and requests. They have a strong community where users can suggest new features, provide feedback for issues they discover, and learn about upcoming enhancements.
Alternativas consideradas anteriormente: N-sight, Kaseya VSA e NinjaOne
Razões para mudar para o Atera: Atera was the clear winner. It had the best feature set, most intuitive interface, and best value offering in licensing the product. The ongoing support and feature development promises continued enhancements to the product.
Mid-level RMM and PSA solution
Comentários: The combination of the helpdesk and RMM/PSA features means we don't use multiple systems to achieve our support objectives. The product is maturing and in active development, while not without a few issues. They are usually resolved fairly easily by Atera's support team.
Vantagens:
The cost is per technician created in the system, and it doesn't matter whether you have 5 or 5000 endpoints in your customer base. Pricing is predictable and stable. Atera has a features board where subscribers can see what features are recently added, approved for development, being considered or have just been requested, and of course can submit requests as well after checking through existing requests to avoid duplication.
Desvantagens:
The helpdesk does not allow the technician to truncate the message trail when replying, so it often happens that the messages being sent between technician and customer get very long. Periodically, it would be helpful to truncate a reply so that only the last few messages are trailing the active reply. Reporting is an improving feature but there are not enough options to get reports just the way you might want them.
Alternativas consideradas anteriormente: ManageEngine ServiceDesk Plus e Autotask PSA
Razões para escolher o Atera: LogMeIn was charged per endpoint and Freshdesk didn't have alerts because there was no RMM or PSA component. We were using the free product at the time. We were looking for a unified package with easy costing and integration between RMM/PSA and helpdesk systems.
Software anterior: Freshdesk e GoTo Meeting
Razões para mudar para o Atera: The low cost was more appealing and the feature set looked like it was worth pursuing.
Resposta do Atera
há 2 anos
Thank you for your review and for being a loyal Ateran! Glad to see that you are getting the value for money with our all-in-one Remote Monitoring and Management (RMM) solution and that you found onboarding to be easy. And yes, the unlimited endpoints, is a HUGE draw for our customers. Thanks again for your review!
Comprehensive IT Management Simplified!
Comentários: We use Atera as an all-in-one RMM platform which is designed to help managed service providers, helps in streamlining IT support/ maintenance. Overall we can manage our IT operations efficiently. Our business problems to which Atera addresses are mainly remote IT management, IT Automation, Ticketing System for our IT support. It has increased our cost efficiency significantly. Our security and compliance were also benefited by using Atera. Atera helps us in centralized monitoring, automated patching and maintenance, cost management and remote access for support. In short, Atera provides the tools needed for efficient IT management, cost reduction, and improved system reliability to our organization.
Vantagens:
- Atera lets our IT team to schedule and automate OS and third party software patches - Our IT team maintains accurate inventory data and ensure compliance with licensing agreements -Our employees can now submit tickets and IT teams can assign, prioritise and track their progress effectively.
Desvantagens:
- Its reporting capabilities could benefit from more extensive customization options - Dashboard customization - Better support for more advanced scripting environments
If you don’t need a mobile app or decent support it’s OK
Comentários: It’s an ok platform if you don’t want the fundamentals. Support is lacking, and they are obsessed with ai integration without fixing or implementing the basics first
Vantagens:
The interface is clean and easy to navigate
Desvantagens:
Support and mobile app are lacking massively. Updates are infrequent and roadmap although now public is not kept to schedule.
Best RMM and ticketing Software
Comentários: Easy RMM management tool with great ticketing and powerful features. Alerts have a intuitive dashboard.
Vantagens:
Great tool with per technician billing model . Endpoints are not billed. Super powerful , has built in ticketing , remote management and patch ,management . Also has Co-pilot AI for generating automated scripts
Desvantagens:
Support of Mac devices is minimum or nil
Alternativas consideradas anteriormente: ConnectWise ScreenConnect
Razões para mudar para o Atera: Per technician billing of Atera is best when compared to per end point billing of connect-wise