Subbly

The whole Subbly team have been key to us launching and growing our subscription box business

Vantagens:

We have used the software for over two years and it keeps getting better. In the last few months we have got a brand new checkout, more custom billing options and a new referral program. It has everything you need to run a successful subscription box business. My favourite part is the fact it is so easy to use.

Desvantagens:

I am happy with Subbly. It has all the features we need to run our business. If you are thinking of launching a subscription box business use subbly.

Love subbly ❤️

Comentários: Ive rarely needed customer support as its a fairly easy platform to set up and use (i am a technophobe btw! So this says a lot) however on the rare occasion ive needed support the team have been fab! Very quick too. Really cant say that for a lot of big platforms like wix, faire or mailerlite that i use often but are beyond frustrating to work with.

Vantagens:

I do love subbly😍 my subbox would have churned out by now without subblys toolkit and the addons function is definitely helping the bottom line and ultimately my stress levels cause for every 1 that leaves at least 2 more have doubled their box 📦 😀

Desvantagens:

They are a newish platform so all functionality isnt in place as yet. The subbly i signed up to 2 years ago is a baby compared to the subbly of today. But they are constantly evolving and taking feedback from founders in the industry so are on the leading edge of all developments so im excited to see where well both end up! 😀

Customer service

Comentários: My experience so far has been good, but I think the customer service has improved since I started

Vantagens:

The customer support is fantastic. I'm not very tech orientated and they have resolved my issue for me.

Desvantagens:

Nothing at the moment as most of my problems are to do with my lack of knowledge

Unpleasant Experience with Subbly – Not Recommended

Comentários: I regret to share our recent experience with Subbly over the past two months. Unfortunately, our interaction with the company has been far from satisfactory, and I feel compelled to detail our concerns for the benefit of other potential users. Firstly, Subbly has consistently refused to provide comprehensive company information, a practice that appears to violate UK laws. Secondly, while their response time is commendable, our communication with Subbly has been consistently unproductive. Our requests were met with rejection, demonstrating a lack of client-centricity on their part. Thirdly, the payment policy of Subbly does not include provisions for refunds. Consequently, we refrained from utilizing their services throughout the entire month, investing valuable time in correspondence with no positive outcome. Upon realizing Subbly's refusal to comply with legal obligations and accommodate our concerns, we made the decision to terminate our association with their services. Despite our unused subscription, Subbly declined our request for a refund. In conclusion, our experience with Subbly has been marred by unresponsiveness, and an inflexible payment policy. We advise potential users to carefully consider these aspects before engaging with Subbly, as our encounter has been both frustrating and disappointing.

Vantagens:

Responded quickly, but not enough to resolve our request

Desvantagens:

1. Subbly has consistently refused to provide comprehensive company information, a practice that appears to violate UK laws. 2. Our communication with Subbly has been consistently unproductive. Our requests were met with rejection, demonstrating a lack of client-centricity on their part. 3. The payment policy of Subbly does not include provisions for refunds.

Unbelievable and affordable platform - Everything you need, all in one!

Comentários: Subbly has been incredible, I only wish I'd discovered it sooner. As a subscription business, this offers we everything I need - from product creation, checkout setup, to website building and design and email automations. I've done everything myself all within the free trial period of Subbly - when website designers had quoted between $5000-$10000 to do it for me. It's so much better to do it yourself, not just the savings, but to understand your system and to be able to make any minor adjustments yourself whenever you like, without relying on someone else and incurring those ongoing costs.

Vantagens:

The customer service is out of this world. [sensitive content hidden] in particular have gone over and above explaining things to me, being very friendly and patient, and even filming demonstration videos. I love how user-friendly everything is - its so clean, clear and simple (though I have needed help because my subscription service is a little complicated). THEN I noticed your website builder - I actually had already made a website recently with Square - and now I'm rebuilding the entire thing. Your website builder is insane. To just drag and drop elements, to be able to customise how everything looks so easily, to be able to embed code myself (as a non-tech person!), to have everything integrate seemlessly with my products. I can tell that this business has been setup by a perfectionist who wants to get every part right for subscription businesses - and I'm here for it!!

Desvantagens:

I'd love the currency converter to be included in your basic plan, I think this is a really essential feature for a lot of businesses. Also if integrating with social media was one of your drag and drop elements.

Keeping it real

Comentários: Great to work with a company also in start up period. The more established ones may be well built when you join, but you don't get much say in how they progress. When you deal with Subbly team you are dealing with real people, not chatbots. Keeping digital personal.

Vantagens:

Great response time with queries, awesome UXP, clear dashboard and a nice and stable website.

Desvantagens:

Payment systems for customers were a bit clunky back in the day, but one of the great things about Subbly is you can ask them to add options and once enough members ask the same thing they do. Payment systems up to standard of other platforms now.

Unprecedented customer service!!

Comentários: Our overall experience was outstanding! Looking forward to working with Subbly!

Vantagens:

I can not get over the fact that I got to speak with a REAL human being ([sensitive content hidden]), and a lovely one at that! He was so helpful and encouraging about our new business and assuring us that he will help anytime we need it. This is a tremendous benefit when compared to other website platforms out there (that I won't name). Thank you, thank you, thank you!!!

Desvantagens:

Nothing to be unsatisfied with! We are just beginning and so far it has been wonderful!

It's a good option to start your subscription business

Vantagens:

I liked the ease I had to make a website. It was pretty drag and drop, which coming from WordPress (where it had such a steep learning curve), was a Godsend. Especially because I had to run my business in the background too. I also liked the help of almost all my questions with their library. They have videos, articles and if you really need it, you can message or have a conference call it get someone to explain features. Also, it's reassuring to know that your customer data and info is in good hands. If there's an issue, there's a group of people who can hold your hand and help you.

Desvantagens:

It was still a learning curve which is to be expected. However, when you learn Subbly's features it feels like you're caging yourself in because there's much less customizability (unlike WordPress). There were several instances where I had to change parts of my business because Subbly wasn't capable of some of the things I was asking. It can be pretty frustrating because you're molding your business to adapt to Subbly, when I thought the platform would be a good tool for my business to be better. So, I think maybe making the platform more customizable in the future, would help people who are moving from WordPress not lose the freedom to make their business however they want without compromising so much, so having to change parts of their model to adapt to Subbly.

Poor support

Comentários: Poor customer service, chatbot kept repeating the same response despite my explaining the issue. The survey would not accept a nil response number, so couldnt progress alteration of extras. The conclusion was a brand new client lost.

Vantagens:

none,nada, nothing, zilch, zero, really unhelpful

Desvantagens:

Not being able to alter/change a subscription easily.

5 star review

Vantagens:

Great customer service and quick responses

Desvantagens:

To be honest I haven't had anything to say bad about subbly as of now, I am able to run my website smoothly and if there are any issues,the teams prompt response help me solve any issues that might come across :)

New Subbly customer moving from another sub box platform

Comentários: Really happy with the responsiveness of tech support, and their willingness to go above and beyond to solve problems. Also, the [SENSITIVE CONTENT HIDDEN] is very responsive on the Facebook group, and it is obvious that he wants to continually improve the platform. Phone support and the ability to share a screen while setting up a website would be amazing!

Vantagens:

Excellent customer support, adding products and photos is pretty easy to understand.

Desvantagens:

We have been mostly focused on setting up our one time products. We are still trying to learn the website builder. There are lots of great features, and we are still trying to figure out what works best, so we can't comment on this. We are moving from a different platform, and there are some features that are available to us on the other platform that we would love to see on Subbly as far as setting up a shop. 1) It would be great if we could create pages with categories of products. Tech support is helping us to set this up using our tags, but would be great if it was easier to do without tech support. If a list of categories to match the tags was added to the top of the shop, that would be supper helpful. 2) The ability to drag and drop to rearrange one time shop products would be great - we have had our sub box on another platform since Oct 2019. We had a number of Christmas one time products - stickers and shirts, that we wanted to offer as add-ons to the 2nd year's Christmas box. We were able to drag all the Christmas related products to the top of the shop so they would be seen first without having to search. We did the same thing with our previous valentines and summer products. 3) It would also be really helpful if we could duplicate one time products. All of our shirts have the same variables and pricing, but we need to enter the variables for each product. If we could just copy it, change the name and photo and have a different SKU, that would be amazing.

I stand by my previous review "BEST. CHOICE. HANDS. DOWN."

Comentários: Where to begin...? I was struggling before I found them. I was struggling to get my subscription up and running, dropping money into another site that wasn't as attentitve to it's customer's/subscriber's needs even though they offered a marketplace. But then a sale through the marketplace would've taken what little 'profit' I'd have made off of the sale... and then came Subbly. The resources on their site are up to date. I've gotten multiple video explanations, on the backend of MY subscription store, showing me exactly where to go and what to do pertaining to whatever questions I may have asked. They give you the tools and resources you need for success and if you need that little bit of help along the way to figure things out because you got stuck? The staff are there to help you 100%. Seriously, I can't say enough good stuff about the staff. And the fact that Subbly makes a live chat a priority for their subscribers to reach out as issues arise? I don't have to wait a week or more for help with something that could literally take 2 minutes to answer. Remember in Pretty in Pink when Ducky takes Andie to Prom and then she ends up leaving with Blane? But just as you're feeling sorry for Ducky there is that girl who waves him over and you know he's going to be okay? Well I was Ducky and Subbly was that girl waving me over. Weird analogy I know. But I feel like I'm going to be okay with Subbly.

Vantagens:

It's not wordy in the instructions. It's clean. It's concise. It's easy to manage on my own('cause let's face it starting out, we're doing it all ourselves)! It's easy on the eyes on the screen even if sitting and working at the computer for a long time (as we do).

Desvantagens:

In the website builder I get "Product" and "Products" mixed up... but that's more of a user error than anything else!

Subbly - from a content creator and artist's perspective

Comentários: My overall experience has been smooth and the transition from my previous platform, seamless. I was able to set up the subscription tiers and integrate the code into a landing page on my website within a single day. I've yet to encounter any hiccups but I'm fully confident that if I do, their customer service team will be quick to reply. So far all my questions have been answered by their robust help pages. Instead of a paltry FAQ page, they have an entire bible on how to use their site. Since moving to Subbly I've seen my subscribers nearly double. I've had nothing but compliments from my supporters on how easy and professional the checkout/subscription process has been for them.

Vantagens:

By far my favorite feature is the integrated survey option. Rather than having to create a send a separate questionnaire to my subscribers, I can create a unique survey for each subscription tier. This has allowed me to tailor my product to individual customers and provide a much more personal experience while also up-selling additional items.

Desvantagens:

The one feature I would like to see implemented differently is the current inventory tracking options. I am not currently selling individual items, only subscriptions, but I would like the ability to limit the number of subscriptions available for a given tier. Currently the only way to do this is to add the "inventory tracking and management" add-on to your Subbly subscription. At $39/mo this is an expensive feature for someone like myself who isn't really looking to track inventory, just limit subscriber numbers. At the moment I find it too large of an expense for me to justify adding it to my account.

Very Happy that I chose Subbly

Vantagens:

I think that this platform has exceeded my expectations. I am super impressed with how truly and continually supportive the gang at Subbly have been, right from the time that they were working with me to understand my requirements, throughout onboarding and set up, and now for ongoing customer support as Subbly and I ‘get acquainted’. They have been able to answer all the questions I have had and provide solutions to any challenges I have come across. I appreciate that they don’t just “drop ya as soon as they got ya” 😊

Desvantagens:

As I said, I am very happy with Subbly, I think it would be great to see some sort of live collaboration tools, where support techs and customers can share screens to resolve troubles. This said, when necessary, they do send recorded screen share videos where techs explain and demonstrate, which has been very helpful for me.

Best Subscription Platform

Comentários: I don’t have any plans to leave Subbly. I’m very impressed with the company overall and do look forward to anytime they release new features and upgrade the platform! For anyone else that is new to the subscription box business, this company truly is the go to!

Vantagens:

Subbly is a great subscription platform for start-up subscription companies. The software is easy to use for the beginner and the website builder was super easy to set up. I had my new website and product up and ready to sell within a few hours.

Desvantagens:

There are some features that could be added but I promise you, if you talk to Subbly‘s team, they will hear you out. They’ve been able to help me with every request so far and they’re willing to listen to suggestions for new features or bug fixes. There are very few cons and trust me, the benefits do outweigh them.

Waaaay better than shopify, despite missing a few features

Comentários: I was struggling with costing with Shopify. Everything was an extra cost and it all added up to be way too much.

Vantagens:

the support team is AMAZING. I used/still use them frequently, but not because it's hard software to use, it's in fact so easy that i find myself trying more complicated things than before (i'm not a techie). Also, the price includes just about everything (analaytics, subscription billing etc) in the price.

Desvantagens:

Integrations and features. I wish there was a bulk inventory import for my products. There are also a few pay-for apps that i wish were a bit cheaper but that's just as I am starting out.

Great platform to manage subscription business

Comentários: Overall, it's been great. Customer service has been top notch. They always answer my questions within 24 hours and follow up with any follow up questions.

Vantagens:

Subbly has many great features. For example, the website design was one of the easiest that I've used. I'm a complete newbie with zero coding experience. I tried three different platforms to build my website and Subbly was by far the easiest and the best in terms of how everything worked. Also, the management of the subscriptions, customers, products, and other features are flexible enough for me to make the best decisions for my business.

Desvantagens:

Since Subbly is still a tad newer, it doesn't integrate with other apps as much as some of the bigger ones that have been around longer, such as Shopify. However, there are often a lot of work arounds that help. In addition, the lack of inventory management and not having a "sold-out" function is a bummer.

My First Box

Comentários: I'm very satisfied. I'm very happy that i have subscribed.

Vantagens:

I like all the products i have received. This is my first box, im so looking forward to getting started. The fabrics, instructions and other materials are excellent.

Desvantagens:

Nothing... I loved everything. I have no cons.

High professionalism in how to pay close attention to our request

Comentários: The customer service were very professional and very into to assist us to resolve our request.

Vantagens:

We really appreciate the professionalism in how the customer service diligent worked hard to pay close attention to our request about to active the SSL Certificate of Power Full Care Box website. We are really thankful their services.

Desvantagens:

We don't have anything to say about this because we were pleased with their assistance.

Customer Service at this company is PROactive.

Comentários: I'm starting a new subscription box business and I needed a website. I found a company that specializes in this and very quickly became absolutely and completely frustrated. I was just wishing that I had a friend that would hold my hand while setting this up. I Googled who their competitors are, and came upon Subbly. What a completely different experience. Immediately I noticed that their website showed step-by-step how to set everything up-and they thought of absolutely everything. It couldn't have been more intuitive. But as easy as their software has made things, by far the most impressive thing is this company's customer service department. I then received an absolute onslaught of hand holding. This company's customer service is second to none. The customer service department is actually PROACTIVE. They don't wait for you to have a question-They anticipate what your questions are going to be, then they email you detailed explanations that you receive as your setting up your site. It's feels like you have a friend watching over your shoulder, and answering your questions as you build your new site. The chat box is just as awesome, as your questions are answered almost immediately, and they offer additional tips just to one-up their own customer service. The people could not be more pleasant or helpful. I never imagined that I could have a better customer service experience than Amazon. I was wrong. Subbly has best support, bar none.

Vantagens:

Ease of use. It's truly a turn-key package, and so easy to use.

Desvantagens:

Nothing. It's awesome. The only thing better than the software is the excellent customer service.

Subbly is ace for us.

Vantagens:

The ability to get the job done by way of setting up and maintaining/managing new subscriptions. Easy to use, reasonably priced. Love the MMR feature.

Desvantagens:

It's a bit complicated for customers to use, and we often get people wanting more info, or struggling to amend their monthly subscription, so it requires us being a lot more involved in the admin side of things than we would like. That said, we are aware we could do a few things better, and the bubbly team are always at hand to help. We have a very small team so this is something we need to mail in the not too distant future.

Unbeatable customer services

Comentários: We're happy with Subbly. We don't plan on going anywhere. Good integrations, good features and new ones all the time, great customer service.

Vantagens:

The fact that it's built specifically for sub boxes sealed the deal. Amazing customer service keeps us with this platform It was important to us, when starting out, that they don't hold your box and followers/subscribers hostage if you choose to leave.

Desvantagens:

New features can be very glitchy. I wasn't able to use the gift certificate feature during the holidays, because it was buggy. Those sorts of things need to be rolled out during the lulls in the year. Might also be useful to beta new features with existing users at various levels of tech literacy. The website builder could be more straightforward. I'm fairly tech savvy and I had to bring in a designer to set things up. I've had to pull him back in here and there. I want to be able to do it all myself. It would be helpful to have videos for the most common issues. The few videos I watched were not particularly helpful for the initial build out. They need to be made for the person who knows almost nothing. Step by step. Assume nothing.

For subscription businesses, they are the best option

Comentários: Subbly is for me one of the best way to manage subscription businesses. Lot of things are missing but they are working really hard to improve their plateform and they are really aware of customer need. For me it's really a good solution.

Vantagens:

The best things with subbly is the customer support. No matter which question you may have, they will always be available to answer. FOr some technical point they can even register a short video to show you how to fix your issue. Other point, the site is easy to understand. Lot of things has been simplified so that even a newer can set up his own website.

Desvantagens:

The more difficult point is the website builder. In comparaison with other website builder it's not the easiest. The drop and drag functions are not fully in place. So you have to be creative to do what you imagine. Other point : not that many application for now. They are adding new app on a regular basis, so it will be better soon

Outstanding Platform

Comentários: So far I am extremely happy with Subbly and so far my experience has been positive.

Vantagens:

The ease of use in regards to building a subscription based website.

Desvantagens:

As a visual learner, it would be helpful if video tutorials were available instead of just articles.

Heartfull Box| Supported by Subbly

Comentários: 100% everyone from the team have always been helpful with answering any question I have and promptly and accurately...it really has been the BEST service I have received.

Vantagens:

Having no experience with website builder, this was a simple tool that provided a visually stunning website that has been easy for customers to view both on the computer and phone and easy for me to update when necessary.

Desvantagens:

Looking forward to be able to add the shop function on instagram and facebook!