Aircall

One of the best tools to do recordings

Vantagens:

We use Aircall and it's integration with Hubspot to use in our remote team and it works very very well. Everything is logged automatically and we can even do workflows based on some Aircall rules.We also use it so send automatic SMS's and also to log recordings into hubspot.Everything works extremelly well

Desvantagens:

- The speed with Hubspot could be improved- SMS integration could be better

Aircall does everything!

Vantagens:

Aircall is your one-stop-shop for all call center needs. We have a dialer, a transfer system, a voicemail system and so much more- all in one platform.

Desvantagens:

I can't think of anything negative about Aircall.

Poor call quality, ridiculous pay terms and cancelation policy

Comentários: Very disappointed with their services, will NEVER use again

Vantagens:

The reason we signup with aircall is that they offer unlimited local to local call minutes with one flat fee, which also includes a local number.

Desvantagens:

We signed up with aircall with the same email address as of G2 account, while there are at least 3 things we are very unhappy with them 1) our package should include a free local number, while in our invoice, we get charged for that number even though we followed all the instructions from the account manager 2) the call quality is very bad, or even horrible, our sales reps complained a lot of noises, and 50% of the time we used it, we had this problem every 15 minutes, and eventually did not get fixed 3) worst part of it, we told the account manager that we will try one month first, if good, we will upgrade to pay annually with more seats; if not, we will cancel the account. however, when we told the account manager that we wanna cancel that account and asked her to make sure they will not charge us automatically for the next billing month. first, she said yes. and then soonest, she said since we have not informed them to cancel the account 30 days in advance, we have to pay for the next month. So shall we tell them we need to cancel that account at the same time we activated an account? we emailed them several times on this issue, but they chose not to reply us.

Best software

Vantagens:

- Good ui - Easy setup and easy routing configuration - Good statistics tool - Easy to buy more number

Desvantagens:

- Some sync failures with Hubspot - Low support - Some software bugs

Disciple Media Sales Team

Vantagens:

It does exactly what you need it to do, enables me to call sales leads all over the world and gives me phone numbers from multiple nationalities.

Desvantagens:

Easy to use, relatively cheap, good UX it has also never broken.

Essential for our outbound efforts.

Vantagens:

I used aircall daily in my sales role to reach out to prospects all over the globe. It makes it really easy to call from a 'local' number, making it more likely you'll get through to your prospects, vs calling from an unknown abroad number.

Desvantagens:

It was quite glitchy, and there were a number of times when I'd have to reload the programme while trying to dial. But no major issues, and would use again.

Gliding through calls, with Aircall

Comentários: Great job program and makes life much easier in this industry

Vantagens:

Very fast to maneuver, it pops up quckly on the screen, from background.

Desvantagens:

Doesnt have emojis for text, and sometimes the

AirCall Review

Vantagens:

Great tool with amazing UX. Easy to roll out to the org.

Desvantagens:

The dashboard and data functions are all added extras. Upfront cost is not real.

Effortless communication

Vantagens:

Seamless integration with Pipedrive and Looker for easy tracking. Streamline workflow and boost productivity effortlessly."

Desvantagens:

Is easier to update on the mobile than on the computer

Great for having Control over your calling list

Vantagens:

Aircall's most useful feature is being able to work systematically through a list with it's PowerDialer.

Desvantagens:

It's not always intuitive, and there are 2 specific examples of this. The only way to add a google sheets csv to the powerdialer is buy publishing it as a webpage which is inconvenient. Additionally, the moment someone hangs up - you can only add one disposition.

Call Tracking and Distribution done right

Vantagens:

We can freely distribute our calls between our 15 sales agents. It is easy to intervene and make changes for holiday periods or update numbers.

Desvantagens:

There can be bugs and some numbers can act weird. Testing is required after each deployment.

Aircall is a game-changer for our customer service, making it easier to manage and route calls.

Vantagens:

The user-friendly interface and seamless call routing have made a noticeable impact on our productivity.

Desvantagens:

Occasional call quality issues and limited integrations with certain CRM platforms have been a bit frustrating.

Aircall helps me hit my target

Comentários: As an SDR who has been using aircall as a necessity in my job, it's ease of use and and user-friendly UI has helped me a lot in delivering results for my company. It also has a feature for transcript and recording.

Vantagens:

* ease of use and user-friendly UI* has a feature for transcript to easily review calls* also able to record calls

Desvantagens:

There are a few occasions that calls are not connected or bad line.

Great solution for small businesses

Vantagens:

Setting up Aircall was a very easy process and it empowered our organization to do more with the resources we had.

Desvantagens:

The first week we had the service there was an outage that took around 3-4 hrs to get resolved.

Great experience

Comentários: The overall experience is really good. It’s very user friendly and very easy to use and understand the functionality of a particular feature

Vantagens:

Whisper feature of this software is amazing it’s really helps alot and make the user experience better

Desvantagens:

One feature can be added in this software like if we receive any incoming calls it should ring first to that person wait time is longer than others

Aircall is a good VOIP software, although a bit unreliable at times

Comentários: Aircall is a pretty good VOIP software for our startup. We started using it with a 3-person team and still plan on using it for 30+ people. Both our Sales and Customer Success teams are using it, along with the Pipedrive and Help Scout integrations.

Vantagens:

Aircall is easy to set up and to use daily. We've been using it for 2 years and will likely keep doing so in the year to come. The desktop app is practical, and so is the call recording feature. We're looking forward to the call transcription feature.

Desvantagens:

Aircall can be a bit unreliable at times. We often encounter minor bugs and glitches, which never last long but can be frustrating for daily users. The Pipedrive and Help Scout integrations work OK but sometimes result in lots of undistinguishable call recordings.

Aircall has made managing calls a breeze, love the user-friendly interface!

Vantagens:

The software has helped me streamline call management and improve customer interactions.

Desvantagens:

However, the reporting and analytics features could be more robust and insightful.

Review Florian Davoust

Vantagens:

Aircall is an Easy use software, Link with Hubspot, Recording

Desvantagens:

I don't really have least to tell you about Aircall. Sometimes we have some bugs that impact the link between Aircall and Hubspot. When we contact a number, the name of the number is not good.

Need to call? make sure you use Aircall.

Vantagens:

Ease of use, it is a pretty simple app with a lot to take advantage from.

Desvantagens:

So far I don't have any complaints about Aircall.

#1 software for customer service management

Comentários: Excellent experience

Vantagens:

I like the most that it provides all cloud call center features, during my trial period, I was easily able to create campaigns, manage it with HubSpot CRM, and even connect with multiple third-party apps like BigCommerce, eDesk, Freshdesk and more. Its features like creating toll-free numbers, introducing voicemail (that helped me create automated greetings, and take messages), call routing, and even claiming local and international numbers - all these features made my life easier because I was able to do all this by using just their software. A perfect one-stop solution.

Desvantagens:

No cons identified so far, even the support team helped me quickly to understand how can I setup and connect with different apps.

Best System ever

Comentários: Very happy and I love that my IT found this system

Vantagens:

The talk first option and the caller ID

Desvantagens:

Some time s the quality of the call shoots in and out on the Mobil service and you can not talk first before transfering

Great phone software with a great app

Comentários: Great experience with the software but not so good commercially speaking.

Vantagens:

I really enjoyed the UX/UI of the platform, how deeply integrated it is with other tech stack (CRM, customer service software, customer success software, etc.) and their Aircall mobile app is pretty useful when sales are on the go.

Desvantagens:

The pricing has gone crazy, they used to be affordable, or at least on par with other software and out of the blue, they increased it by so much that it became a real burden to keep using them.

Poor business phone system, unethical billing

Comentários: Bottom line:
If you are looking for a decent business phone system that offers decent quality phone calls and user experience, please look elsewhere. You shouldn’t be reading this review either, I would never recommend this company to any business owners. There are multiple companies around, I would advice you to check them out. Good luck!

Vantagens:

Integrates with salesmsg to send out mass sms

Desvantagens:

I had moved from Vonage to Aircall for my business phone system. I wanted to use salesmsg to send out mass marketing sms to my customers and the only company that salesmsg recommends to be integrated for voice calling feature was Aircall. Within few hours of using the Aircall app I find myself using a sub par business phone system. The cellphone app is extremely unrefined, lots of bugs and many features are absent. As simple as copying and pasting phone numbers from contacts tab is a daunting task. I had to memorize the numbers if I need to copy it (that’s how poorly designed the app is) Second flaw is that voice calls gets disconnected frequently. The phone call always disconnects after the first ring and I am forced to call every customer back as their calls don’t last past one ring. This is real haste, if your business gets good number of calls everyday. Third major issue here is that their billing team are unethical. My phone numbers were ported 6 days past my billing date with Aircall. Hence I am now getting charged for my full monthly fees although I have no service with Aircall past the first 6 days since the start of my billing cycle. When I approached the billing team, they declined to refund the balance (for the periods that I have no active service with Aircall) this I feel is ruthless billing policy towards small business owners like myself. I hate to pay two months of service for a poor business phone system that I had hardest time using.

A companion for remote job

Comentários: I do not see myself using another software. It has some flaws but Aircall is definitely my first choice. Its features keep on being improved, the team seems to be very feedback oriented. I am satisfied and looking forward to the next big feature release !

Vantagens:

The ability to call from any country and centralizing the contacts with links to our database. It makes remote job easy and. There are even tools to troubleshoot connection issue and know nmthe source of any quality issue ! I love the sms tool available for France and UK, it is very handy for reaching busy customers

Desvantagens:

The reporting is not deep unless you pay higher membership. Depending on the company's need it is not that overpriced. There is no way to have your SMS saved if someone calls you in the middle of your typing and you receive notification for every single sms coming in even though you did not send the sms without the possibility to assign it... Lots of improvement could be done there in my opinion (tags, search for users...)

Aircall review

Comentários: This software is good its for that I am proud of aircall.

Vantagens:

The use IS very easy in click to contact my customers, because he took them in hand.

Desvantagens:

I haven't had any inconveniences from this aircall software.