--- description: Tudo sobre Aircall: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Aircall - Preço, avaliações e classificação - Capterra Brasil 2026 --- Breadcrumb: [Home](/) > [Software IVR (​Interactive Voice Response)](/directory/30231/ivr/software) > [Aircall](/software/144486/aircall) # Aircall Canonical: https://www.capterra.com.br/software/144486/aircall Página: 1 / 20\ Próximo: [Próxima página](https://www.capterra.com.br/software/144486/aircall?page=2) > O Aircall é o mais intuitivo sistema telefônico baseado na nuvem. Experimente uma configuração fácil, sem hardware e dezenas de integrações de CRM. > > Conclusão: 460 usuários atribuíram a nota **4.2/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa o Aircall? Pequenas e médias empresas que usam o telefone para fazer negócios (vendas ou suporte) diariamente ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.2/5** | 460 Avaliações | | Praticidade | 4.5/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.1/5 | Com base em avaliações gerais | | Relação qualidade/preço | 3.9/5 | Com base em avaliações gerais | | Recursos | 4.1/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Aircall - **Localização**: New York, NY, EUA - **Fundada**: 2014 ## Contexto comercial - **Preço inicial**: US$ 40,00 - **Modelo de preços**: (Teste grátis) - **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Android (celular), iPhone (celular) - **Idiomas**: alemão, espanhol, francês, inglês, italiano, norueguês - **Países disponíveis**: Alemanha, Austrália, Brasil, Canadá, Chile, China, Colômbia, Espanha, Estados Unidos, França, Itália, Japão, México, Portugal, Reino Unido, Índia ## Recursos - Acesso para Celular - Agendamento de retorno de chamada - Automated Attendant - Bate-papo ao vivo - Bate-papo/Mensagens instantâneas - CRM - Controles/permissões de acesso - Converter texto em voz - Digitação por teclado do telefone - Discador automático - Discador automático - Distribuição automática de chamadas - Entroncamento SIP - Ferramentas de colaboração - Filtro de chamadas - Gerenciamento de contatos - Gerenciamento de listas - Gestão da comunicação - Gestão de arrecadação de fundos - Gestão de call centers - Gestão de doadores - Gestão de filas - Gestão de tarefas - Gravação - Gravação de chamadas - IVR - Identificador de chamadas - Integração de telefonia por computador - Mensagens por voz - Monitoração de chamadas - PBX - Painel - Personalização da voz - Rastreamento de chamadas - Rastreamento de interações - Registro de chamadas - Relatório de chamadas - Relatórios e análise de dados - Relatórios e estatística - Roteamento automático - Roteamento de chamadas - Roteirização de chamadas - Softphone - Third-Party Integrations - Transferência de arquivos - Transferência de chamadas - Videoconferência - VoIP ## Integrações (99 no total) - ActiveCampaign - Allego - Alloy - Appy Pie - Avoma - BigCommerce - BigID.me - Bloobirds - Builder Prime - Bullhorn ATS & CRM - Bullhorn Time & Expense - Callingly - Chorus - Clari Copilot - Copper ... e mais 84 integrações ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Software IVR (​Interactive Voice Response)](https://www.capterra.com.br/directory/30231/ivr/software) ## Categorias relacionadas - [Software IVR (​Interactive Voice Response)](https://www.capterra.com.br/directory/30231/ivr/software) - [Software de Chamadas Automáticas](https://www.capterra.com.br/directory/30999/auto-dialer/software) - [Sistemas de Call Center](https://www.capterra.com.br/directory/30007/call-center/software) - [Sistemas VoIP](https://www.capterra.com.br/directory/30940/voip/software) - [Software de Discagem Preditiva](https://www.capterra.com.br/directory/30597/predictive-dialer/software) ## Alternativas 1. [Convoso](https://www.capterra.com.br/software/76768/cloud-predictive-dialer) — 4.5/5 (387 reviews) 2. [DialedIn CCaaS](https://www.capterra.com.br/software/29589/callcenternow) — 4.8/5 (324 reviews) 3. [LiveAgent](https://www.capterra.com.br/software/102188/liveagent) — 4.7/5 (1785 reviews) 4. [Nextiva](https://www.capterra.com.br/software/175788/nextiva) — 4.6/5 (917 reviews) 5. [CallHippo](https://www.capterra.com.br/software/159578/callhippo) — 4.4/5 (681 reviews) ## Avaliações ### "Excellent cloud-based phone solution" — 5.0/5 > **Allison** | *13 de março de 2025* | Software | Taxa de recomendação: 9.0/10 > > **Vantagens**: Aircall simplifies business communications by integrating phone calls, text messages, and collaboration tools into a single, easy-to-use platform. It does not require expensive hardware or complicated setups. It provides useful metrics to improve team performance. > > **Desvantagens**: I have no negative aspects to comment on about this platform. > > Through Aircall, we can make and receive calls from any device (computer, mobile phone, or physical desk phone) via an internet connection. Features such as call transfers, conferences, shared notes, and tags allow our teams to work more efficiently. It also provides us with real-time metrics, such as wait time, call duration, and agent performance, which help us optimize our operations. ----- ### "A modern, VOip phone system that integrates seamlessly with your tools" — 4.0/5 > **Louis** | *22 de maio de 2026* | Imobiliárias | Taxa de recomendação: 8.0/10 > > **Vantagens**: Native Salesforce integration: This is, by far, one of Aircall's biggest strengths. The integration with Salesforce is seamless and powerful: calls are automatically logged in the corresponding contact or lead records, call recordings and notes are directly attached to Salesforce activities, and our sales team can initiate calls directly from Salesforce with a single click (Click-to-Dial). This has drastically reduced manual data entry and improved CRM data accuracy. Getting started was incredibly fast — numbers can be provisioned in just a few clicks, and onboarding new team members takes minutes, not days. VR, call routing, business hours, shared inboxes, call tagging, and analytics provide everything a growing team needs to manage calls professionally. > > **Desvantagens**: The analytics are good, but more advanced and customizable reports would be a welcome addition Occasionally, we've experienced minor call quality issues (echo, latency, or dropped calls), especially on weaker internet connections. > > It has allowed our team to move away from outdated phone systems and adopt a modern, flexible, cloud-based solution that fits perfectly with our remote and hybrid work model. ----- ### "4 months later still can't text\! Avoid at all costs\!" — 1.0/5 > **Brian** | *9 de abril de 2026* | Petróleo e energia | Taxa de recomendação: 0.0/10 > > **Vantagens**: Price was cheaper than my previous provider so I took a chance on migrating after we had some staff downsized. > > **Desvantagens**: Support was awful they couldn't get me texting after 4 months of back and forth and I finally gave up after losing a ton of money. Pipedrive integration not as advertised. > > Aircall couldn't deliver on their service promised.  4 months later I still can't text after going back and forth with their support team fixing the supposed issue.  They kept blaming it on upstream provider and giving new reasons why I can't text, I would fix them wait forever only to be denied texting again.  This went on for over 3 months with about 5 exchanges back and forth until I had enough and asked to cancel.   When I go to cancel they basically said too bad, you signed a year long contract and have continued to charge me even though I ported all my phone numbers back to old service provider.  I run a sales organization and lost a lot of business because my reps couldn't text customers.  What a waste of time and energy and not to mention 5 months of charges (over $2,000). DO NOT GO WITH THIS PHONE PROVIDER\!\!\! ----- ### "Awesome Product\!" — 5.0/5 > **Alex** | *14 de abril de 2025* | E-Learning | Taxa de recomendação: 10.0/10 > > **Vantagens**: Its so easy to use\! We use it regularly at our job role and the ability to click a button next to each phone number saves so much time\! Particularly useful when using click to dial and VOIP dialling. > > **Desvantagens**: Sometimes it can take a while to load and that can slow you down. But on the whole its very quick\! > > Had a great experience as we used to use another system before where we had to type in each number manually. Now it is much quicker with click to dial. ----- ### "Best calling software" — 5.0/5 > **Victor** | *1 de dezembro de 2025* | Companhias aéreas/Aviação | Taxa de recomendação: 10.0/10 > > **Vantagens**: This software tool is highly accurate and user-friendly. Additionally, I was able to track my past calls, which makes it highly recommendable for my work tasks. > > **Desvantagens**: nothing that I can find. This software tool is highly accurate and user-friendly. Additionally, I was able to track my past calls, which makes it highly recommendable for my work tasks. ----- Página: 1 / 20\ Próximo: [Próxima página](https://www.capterra.com.br/software/144486/aircall?page=2) ## Links - [Ver em Capterra](https://www.capterra.com.br/software/144486/aircall) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Dados estruturados