--- description: Tudo sobre Aircall: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Aircall - Preço, avaliações e classificação - Capterra Brasil 2026 --- Breadcrumb: [Home](/) > [Software IVR (​Interactive Voice Response)](/directory/30231/ivr/software) > [Aircall](/software/144486/aircall) # Aircall Canonical: https://www.capterra.com.br/software/144486/aircall Página: 1 / 20\ Próximo: [Próxima página](https://www.capterra.com.br/software/144486/aircall?page=2) > O Aircall é o mais intuitivo sistema telefônico baseado na nuvem. Experimente uma configuração fácil, sem hardware e dezenas de integrações de CRM. > > Conclusão: 466 usuários atribuíram a nota **4.2/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa o Aircall? Pequenas e médias empresas que usam o telefone para fazer negócios (vendas ou suporte) diariamente ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.2/5** | 466 Avaliações | | Praticidade | 4.4/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.1/5 | Com base em avaliações gerais | | Relação qualidade/preço | 3.9/5 | Com base em avaliações gerais | | Recursos | 4.1/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Aircall - **Localização**: New York, NY, EUA - **Fundada**: 2014 ## Contexto comercial - **Preço inicial**: US$ 40,00 - **Modelo de preços**: (Teste grátis) - **Público-alvo**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Android (celular), iPhone (celular) - **Idiomas**: alemão, espanhol, francês, inglês, italiano, norueguês - **Países disponíveis**: Alemanha, Austrália, Bélgica, Canadá, Chile, Colômbia, Croácia, Dinamarca, Eslováquia, Eslovênia, Espanha, Estados Unidos, Estônia, Finlândia, França, Grécia, Hong Kong, RAE da China, Hungria, Irlanda, Israel e mais 18 ## Recursos - Agendamento - Agendamento de retorno de chamada - Alertas/notificações - Automated Attendant - Bate-papo ao vivo - Bate-papo/Mensagens instantâneas - CRM - Conferências - Controles/permissões de acesso - Converter texto em voz - Digitação por teclado do telefone - Discador automático - Discador automático - Disposição de chamadas - Distribuição automática de chamadas - Entroncamento SIP - Ferramentas de colaboração - Filtro de chamadas - Gerenciamento de contatos - Gerenciamento de listas - Gestão da comunicação - Gestão de arrecadação de fundos - Gestão de call centers - Gestão de doadores - Gestão de filas - Gestão de listas de chamadas - Gestão de tarefas - Gravação - Gravação de chamadas - IVR - Identificador de chamadas - Indicadores de desempenho - Integração de telefonia por computador - Mensagens por voz - Monitoração de chamadas - PBX - Painel - Personalização da voz - Rastreamento de chamadas - Registro de chamadas - Relatório de chamadas - Relatórios e análise de dados - Relatórios personalizáveis - Roteamento automático - Roteamento de chamadas - Roteirização de chamadas - Softphone - Transferência de arquivos - Videoconferência - VoIP ... e mais 7 recursos ## Integrações (36 no total) - 4Seller - Agentforce - Apollo.io - Bee - Crisp - Fin - Fivetran - Freshservice - Front - Gong - Google Workspace - Gorgias - Greenway Health Pay - HubSpot Agent Hub - HubSpot Content Hub ... e mais 21 integrações ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Assistência 24/7 - Bate-papo ## Category - [Software IVR (​Interactive Voice Response)](https://www.capterra.com.br/directory/30231/ivr/software) ## Categorias relacionadas - [Software IVR (​Interactive Voice Response)](https://www.capterra.com.br/directory/30231/ivr/software) - [Software de Chamadas Automáticas](https://www.capterra.com.br/directory/30999/auto-dialer/software) - [Sistemas VoIP](https://www.capterra.com.br/directory/30940/voip/software) - [Sistemas de Telefonia Empresarial](https://www.capterra.com.br/directory/31101/business-phone-systems/software) - [AI Agents for Customer Support](https://www.capterra.com.br/directory/34696/ai-agents-for-customer-support/software) ## Alternativas 1. [Convoso](https://www.capterra.com.br/software/76768/cloud-predictive-dialer) — 4.5/5 (395 reviews) 2. [DialedIn CCaaS](https://www.capterra.com.br/software/29589/callcenternow) — 4.8/5 (335 reviews) 3. [LiveAgent](https://www.capterra.com.br/software/102188/liveagent) — 4.7/5 (1789 reviews) 4. [Nextiva](https://www.capterra.com.br/software/175788/nextiva) — 4.6/5 (919 reviews) 5. [CallHippo](https://www.capterra.com.br/software/159578/callhippo) — 4.4/5 (693 reviews) ## Avaliações ### "Helpful for Privacy, but Reliability Needs Improvement" — 4.0/5 > **Aleah** | *8 de julho de 2026* | Serviços ao consumidor | Taxa de recomendação: 9.0/10 > > **Vantagens**: What I liked most about Aircall is that it allows me to make and receive work-related calls without using my personal phone number. That added layer of privacy is a big benefit and makes it much easier to keep work communication separate from my personal life. It has been especially useful for maintaining that boundary while still staying accessible. > > **Desvantagens**: What I liked least about Aircall is the inconsistency. Calls can drop, notifications are sometimes missed, and that makes it harder to rely on when communication needs to be seamless. It also has not been the easiest app to navigate, so the overall experience can feel more frustrating than it should. > > My overall experience with Aircall has been mixed. I really appreciate the privacy it gives me by masking my personal phone number, and that is one of the biggest reasons I value the app. At the same time, the reliability issues and missed notifications have made it harder to trust fully, and the navigation has not always felt intuitive. Overall, it serves an important purpose, but the experience would be much better with stronger consistency and usability. ----- ### "A modern, VOip phone system that integrates seamlessly with your tools" — 4.0/5 > **Louis** | *22 de maio de 2026* | Imobiliárias | Taxa de recomendação: 8.0/10 > > **Vantagens**: Native Salesforce integration: This is, by far, one of Aircall's biggest strengths. The integration with Salesforce is seamless and powerful: calls are automatically logged in the corresponding contact or lead records, call recordings and notes are directly attached to Salesforce activities, and our sales team can initiate calls directly from Salesforce with a single click (Click-to-Dial). This has drastically reduced manual data entry and improved CRM data accuracy. Getting started was incredibly fast — numbers can be provisioned in just a few clicks, and onboarding new team members takes minutes, not days. VR, call routing, business hours, shared inboxes, call tagging, and analytics provide everything a growing team needs to manage calls professionally. > > **Desvantagens**: The analytics are good, but more advanced and customizable reports would be a welcome addition Occasionally, we've experienced minor call quality issues (echo, latency, or dropped calls), especially on weaker internet connections. > > It has allowed our team to move away from outdated phone systems and adopt a modern, flexible, cloud-based solution that fits perfectly with our remote and hybrid work model. ----- ### "Exceptional CRM Integration Hindered by High Costs and Seat Minimums" — 5.0/5 > **Avaliador Verificado** | *28 de agosto de 2026* | Escritório executivo | Taxa de recomendação: 10.0/10 > > **Vantagens**: What makes Aircall exceptional is its best-in-class, frictionless CRM integration ecosystem. The app embeds seamlessly into platforms like Salesforce, HubSpot, Zendesk, and Pipedrive. When a call comes in, the automatic contact pop-up instantly displays the caller’s past history, while call recordings, disposition tags, and AI summaries are logged automatically without leaving the CRM window. This eliminates manual data entry and dramatically increases rep productivity. > > **Desvantagens**: aggressive pricing model, strict seat minimums, and heavy feature gating. Enforcing a mandatory 3-license minimum makes it unnecessarily expensive for small teams, while essential tools like Salesforce integrations, live call monitoring, power dialers, and AI summaries are locked behind higher tiers or paid add-ons. > > Aircall delivers a premium, highly efficient experience for B2B sales and support teams heavily reliant on CRM automation. However, its value proposition hinges on whether your organization is willing to pay higher seat costs for integration polish rather than seeking an all-in-one phone-and-video bundle. ----- ### "Reliable calling, but rigid contracts and hidden costs at renewal" — 1.0/5 > **Peter** | *23 de julho de 2026* | Pesquisa | Taxa de recomendação: 0.0/10 > > **Vantagens**: Call quality and day-to-day functionality were reliable, and outbound calling through the platform helped us close real business — we can trace concrete deals directly to outreach done via Aircall. > > **Desvantagens**: Contract and billing flexibility is poor. We ended up paying for unused plan capacity (5 users, international calling bundle) for roughly a year without any proactive check-in from Aircall to flag the mismatch. We were also forced into two separate unwanted full-price contract extensions: once from a missed cancellation deadline with zero flexibility offered, and again when porting our number out to a new provider required a full extra month at full price, with no reduced or number-only option available. > > The core product did its job and supported real revenue outcomes for us. But the relationship was undermined by opaque plan terms, no proactive account management, and rigid, inflexible offboarding — getting any accommodation required direct escalation rather than being offered as standard practice. We're moving to a different provider mainly because of this lack of flexibility around contracts, not the calling product itself. ----- ### "Strong tool for small and early stage sales teams." — 3.0/5 > **Scarlett** | *28 de julho de 2026* | Arquitetura e planejamento | Taxa de recomendação: 6.0/10 > > **Vantagens**: I enjoyed the compatibility of the browser extension, and range of use across multiple devices. Aircall is easy to learn and to integrate with existing workflows for the early stages of building an outbound sales team. > > **Desvantagens**: I felt that Aircall's capabilities were limited compared to other outbound calling services I have used before. Sequencing was limited and the ability to run several calls simultaneously is necessary for high volume outreach. > > I find Aircall to be a simple and easy to use beginner tool for getting into outbound sales. As these systems and teams mature, they will likely need to upgrade to another system, but Aircall is unobtrusive and can work in most systems, so it won't ask you to build a complex workflow around it. ----- Página: 1 / 20\ Próximo: [Próxima página](https://www.capterra.com.br/software/144486/aircall?page=2) ## Links - [Ver em Capterra](https://www.capterra.com.br/software/144486/aircall) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Dados estruturados