---
description: Tudo sobre USU Knowledge Management: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais!
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title: USU Knowledge Management - Preço, avaliações e classificação - Capterra Brasil 2026
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# USU Knowledge Management

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> O Knowledge Center centraliza o conhecimento da empresa e permite que os agentes forneçam informações de suporte rápidas, precisas e atualizadas.
> 
> Conclusão: 18 usuários atribuíram a nota **4.8/5**. Melhor classificado para **Probabilidade de recomendação**.

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## Resumo

### Quem usa o USU Knowledge Management?

O software é utilizado por empresas de vários tamanhos, tanto no setor privado quanto no público. A plataforma de gestão de conhecimento é usada por mais de 150 mil agentes de serviço em todo o mundo.

## Estatísticas e notas

| Métrica | Classificação | Detalhes |
| **Geral** | **4.8/5** | 18 Avaliações |
| Praticidade | 4.7/5 | Com base em avaliações gerais |
| Suporte ao cliente | 4.7/5 | Com base em avaliações gerais |
| Relação qualidade/preço | 4.7/5 | Com base em avaliações gerais |
| Recursos | 4.6/5 | Com base em avaliações gerais |
| Porcentagem de recomendação | 90% | (9/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: USU
- **Localização**: Möglingen, Alemanha
- **Fundada**: 1977

## Contexto comercial

- **Preço inicial**: US$ 10,00
- **Modelo de preços**:  (Teste grátis)
- **Público-alvo**: 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Windows (local), Linux (local), Android (celular), iPhone (celular), iPad (tablet)
- **Idiomas**: alemão, inglês
- **Países disponíveis**: Alemanha, Canadá, Estados Unidos, Reino Unido

## Recursos

- Acompanhamento de atividades
- Alertas da conta
- Alertas/notificações
- Alerts/Escalation
- Análise de dados
- Arrastar e soltar
- CRM
- Catalog Management
- Comunicação multicanal
- Controles/permissões de acesso
- Discussions/Forums
- Edição de texto
- Ferramentas de colaboração
- Gerenciamento de comentários
- Gestão da base de conhecimento
- Gestão de ativos de TI
- Gestão de conteúdo
- Gestão de incidentes
- Gestão de modelos
- Gestão do conhecimento
- Gestão do fluxo de trabalho
- Imagem de marca personalizável
- Incorporação
- Modelos personalizáveis
- Painel de atividades
- Participação do cliente
- Pesquisa de texto completo
- Pesquisa e filtro
- Portal de autoatendimento
- Questionários e feedback
- Relatórios e análise de dados
- Relatórios e estatística
- Seguimento/Análise de uso
- Third-Party Integrations
- Vários idiomas

## Integrações (6 no total)

- SAP Business One
- Salesforce Platform
- Salesforce Sales Cloud
- ServiceNow
- Slack
- Zendesk Suite

## Opções de suporte

- Email/Help Desk
- Base de conhecimento
- Suporte por telefone
- Assistência 24/7
- Bate-papo

## Category

- [Sistemas de Gestão de Conhecimento](https://www.capterra.com.br/directory/30094/knowledge-management/software)

## Categorias relacionadas

- [Sistemas de Gestão de Conhecimento](https://www.capterra.com.br/directory/30094/knowledge-management/software)
- [Software de Sucesso do Cliente](https://www.capterra.com.br/directory/30961/customer-success/software)
- [Software de Gestão de Comunicação com o Cliente](https://www.capterra.com.br/directory/31002/customer-communications-management/software)
- [Sistemas de Service Desk](https://www.capterra.com.br/directory/31027/service-desk/software)
- [Software de Base de Conhecimento](https://www.capterra.com.br/directory/32454/knowledge-base/software)

## Alternativas

1. [Zendesk Suite](https://www.capterra.com.br/software/164283/zendesk) — 4.4/5 (4072 reviews)
2. [Bitrix24](https://www.capterra.com.br/software/113540/bitrix24) — 4.2/5 (984 reviews)
3. [Zoho Desk](https://www.capterra.com.br/software/169505/zoho-desk) — 4.5/5 (2211 reviews)
4. [LiveAgent](https://www.capterra.com.br/software/102188/liveagent) — 4.7/5 (1753 reviews)
5. [TeamSupport](https://www.capterra.com.br/software/87908/teamsupport) — 4.5/5 (848 reviews)

## Avaliações

### "Excellent resource to manage your single source of truth" — 5.0/5

> **Tariq** | *16 de junho de 2021* | Telecomunicações | Taxa de recomendação: 10.0/10
> 
> **Vantagens**: Ease of use, flexibility and the agent interface
> 
> **Desvantagens**: None, the product met all of our criteria
> 
> \[SENSITIVE CONTENT HIDDEN\] and the team at Unymira were excellent at every level. They made it easy to understand the product and simplified the procurement process. The implementation went smoothly and \[SENSITIVE CONTENT HIDDEN\] was part of the journey at every step.

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### "Great Tool for Contact Centers" — 5.0/5

> **Avaliador Verificado** | *8 de julho de 2019* | Aparelhos médicos | Taxa de recomendação: 10.0/10
> 
> **Vantagens**: Designed to support customer service teams, Knowledge Center provides an excellent platform for hosting the information my teams need to answer questions quickly. We have great flexibility to configure the system specific to our organizational structure, allowing us to pre-filter answers based on the user's team membership. Customizable roles and groups allow for clearly defined access rights for the users and the ability to manage those rights easily. Coupled with the customizable workflows, this has allowed us to pursue a true Knowledge Centered Support (KCS) strategy by distributing appropriate editorial privileges throughout the teams. Multiple hosted and on-prem options available.
> 
> **Desvantagens**: Knowledge Center lacks thorough system and administrative documentation in English. This lack is somewhat mitigated by excellent support and availability of the Unymira implementation team but does create some challenges in learning the system and its potential uses. The high flexibility and customizability of the system, along with some non-intuitive interface elements, lead to a rather steep learning curve.
> 
> We implemented Knowledge Center to support customer service team members located in five locations across the globe (primarily North America). We needed a product with a flexible structure we could configure to meet the specific needs of our various teams as well as support our transition to a KCS framework driving content creation from the front-lines. Knowledge Center provided a cost-effective yet robust solution tailored to the needs of contact and support centers.

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### "Knowledge Center is excellent\!" — 4.0/5

> **Judy-Ann** | *8 de agosto de 2019* | Telecomunicações | Taxa de recomendação: 8.0/10
> 
> **Vantagens**: This user-friendly software is very adaptable with very cool features.
> 
> **Desvantagens**: At this time, I an unable to say .......

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### "Not just "Checking Boxes" product.  This is their primary focus and it shows.  There is a difference" — 5.0/5

> **Keith** | *15 de junho de 2021* | Aparelhos médicos | Taxa de recomendação: 10.0/10
> 
> **Vantagens**: Many will say they offer a Knowledge Management solution however it is generally not their primary focus, if not obvious during RFP, it will become obvious once you begin to use.  I have found those other companies will do "just enough"  to sell you that it's "Knowledge Management"  but lack necessary features impacting your ability to run a successful Knowledge project.
> 
> **Desvantagens**: Nothing really comes to mind, whatever concerns I may have had are usually addressed by really responsive support team
> 
> The product is really everything we could ask for.  Easy to create and manage content, even easier for contact center reps to find what they are looking for quickly, with information organized clean

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### "USU Knowledge Management will empower your business and users" — 5.0/5

> **Stephanie** | *13 de julho de 2021* | Telecomunicações | Taxa de recomendação: 10.0/10
> 
> **Vantagens**: The most impressive aspect of USU's Knowledge Management system is the ability for knowledge managers to customize the user experience based on their business needs. Drag and drop modules allow you to build user interfaces that enable users to engage with content better than any knowledge base I have ever managed.  Users can favorite, rate, and follow content which enables users to get to the content they need quickly.  The training and decision tree builders allows for content designers and training teams to create and deploy robust learning experiences quickly and effectively - ensuring process compliance and increasing users speed to proficiency.
> 
> **Desvantagens**: There were some lessons learned with reporting requirements - these should be defined in detail versus high-level. Depending on the requirements, the system will be need to be configured to capture the data required for reporting.

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