--- description: Tudo sobre User.com: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: User.com - Preço, avaliações e classificação - Capterra Brasil 2026 --- Breadcrumb: [Home](/) > [Ferramentas de Automação de Marketing](/directory/6/marketing-automation/software) > [User.com](/software/144916/usercom) # User.com Canonical: https://www.capterra.com.br/software/144916/usercom Página: 1 / 3\ Próximo: [Próxima página](https://www.capterra.com.br/software/144916/usercom?page=2) > O User.com é um sistema avançado de marketing e vendas que ajuda a automatizar a comunicação personalizada e otimizar os processos de negócios. > > Conclusão: 36 usuários atribuíram a nota **4.6/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa o User.com? Pequenas empresas, Startups, Corporações, Agências ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.6/5** | 36 Avaliações | | Praticidade | 4.2/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.8/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.6/5 | Com base em avaliações gerais | | Recursos | 4.4/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: User.com - **Localização**: Warsaw, Polônia - **Fundada**: 2015 ## Contexto comercial - **Modelo de preços**: (Versão gratuita disponível) (Teste grátis) - **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, chinês, coreano, dinamarquês, espanhol, finlandês, francês, hebraico, holandês, húngaro, indonésio, inglês, italiano, japonês, norueguês, polonês, português, russo, sueco, tailandês, tcheco, turco, ucraniano, árabe - **Países disponíveis**: Alemanha, Austrália, Brasil, Canadá, China, Estados Unidos, Japão, México, Polônia, Reino Unido, Índia ## Recursos - A/B Testing - Acesso para Celular - Agendamento automatizado - Agendamento de campanhas - Alertas/notificações - Análise de dados preditiva - Análise de dados visual - Automação de marketing - Autoresponders - Banco de dados do cliente - Bate-papo ao vivo - Bate-papo com o consumidor em tempo real - Bate-papo proativo - Bate-papo/Mensagens instantâneas - Catalog Management - Chatbot - Comunicação multicanal - Ferramentas de colaboração - Geração de leads - Gerenciamento de contatos - Gestão da base de conhecimento - Gestão de assinantes - Gestão de call centers - Gestão de compromissos - Gestão de conteúdo - Gestão de experiência do cliente - Gestão de tarefas - Gravação de chamadas - Histórico de transcrições/chat - Identificação da conta de destino - Integração de site - Mensagens de texto em massa - Mensagens em dois sentidos - Mensagens programadas - Mobile Optimization - Monitoração de chamadas - Painel de atividades - Personalização de mensagens - Pesquisa de texto completo - Páginas de início/formulários web - Rastreamento de conversão - Rastreamento de e-mails - Rastreamento de interações - Registro de chamadas - Respostas automáticas - Roteamento automático - SMS Notifications - Segmentação de clientes - Suporte remoto - Vários idiomas ... e mais 62 recursos ## Integrações (42 no total) - 1ShoppingCart - Adobe Commerce - Airtable - BigCommerce - Calendly - CoreCommerce - Drupal - EKM - FreshMail - FullContact - Gmail - Google Analytics 360 - Google Calendar - Google Drive - Google Forms ... e mais 27 integrações ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Bate-papo ## Category - [Ferramentas de Automação de Marketing](https://www.capterra.com.br/directory/6/marketing-automation/software) ## Categorias relacionadas - [Ferramentas de Automação de Marketing](https://www.capterra.com.br/directory/6/marketing-automation/software) - [Sistemas de Atendimento ao Cliente](https://www.capterra.com.br/directory/22/customer-service/software) - [Sistemas de Help Desk](https://www.capterra.com.br/directory/30008/help-desk/software) - [Software de Gestão de Leads](https://www.capterra.com.br/directory/30017/lead-management/software) - [Sistemas de Gestão de Conhecimento](https://www.capterra.com.br/directory/30094/knowledge-management/software) ## Alternativas 1. [Bitrix24](https://www.capterra.com.br/software/113540/bitrix24) — 4.2/5 (987 reviews) 2. [EngageBay CRM](https://www.capterra.com.br/software/178819/engagebay-marketing) — 4.7/5 (907 reviews) 3. [Marketing 360](https://www.capterra.com.br/software/148516/marketing-360) — 4.5/5 (1135 reviews) 4. [Agile CRM](https://www.capterra.com.br/software/135148/agile-crm) — 4.1/5 (524 reviews) 5. [Spotler CRM](https://www.capterra.com.br/software/88929/really-simple-systems-crm) — 4.4/5 (453 reviews) ## Avaliações ### "Magnificent support, and a good product" — 4.0/5 > **Jakub** | *11 de março de 2021* | Publicidade e marketing | Taxa de recomendação: 7.0/10 > > **Vantagens**: Well, it's their support. I had to spend dozens of hours configuring it and creating well-working automation rules. At that time, I had lots of questions. Too often I heard "it's not possible at the moment", but many times I got five-star assistance, including some extra debugging and programming tips. But in fact, the tool itself does its job very well and if I had to choose the app for marketing automation, I would probably pick User.com again. It has many useful features, they are working perfectly. > > **Desvantagens**: It has a quite steep learning curve, so you need to invest some time first to learn what you can and what you can't do. It lacks of some basic functions, like subscription management for email subscribers; it also does not let you copy and paste automation blocks, so you often have click, and click, and click… > > I was truly satisfied we chose User.com. It wasn't easy to learn, but it was a profitable investment. Make sure you share your know-how with your team so that you're not the only one who understands what's going on under the hood. ----- ### "Great software with excellent customer service" — 5.0/5 > **Avaliador Verificado** | *20 de julho de 2021* | Contabilidade | Taxa de recomendação: 9.0/10 > > **Vantagens**: User.com is really easy to use and have a lot of features. Marketing automation works really well and have great capabilities. Implementation is really easy and onboarding is great. > > **Desvantagens**: There could be more nice-looking templates to build emails and pop-ups. > > I'm really content with using User.com, marketing automation and email marketing work really well. Software is easy to use, but if you can't do something by yourself their customer service is always happy to help. ----- ### "Why Our Team Had to Say Goodbye to User.com" — 1.0/5 > **Eldar** | *14 de abril de 2023* | Software | Taxa de recomendação: 0.0/10 > > **Vantagens**: It is an all-in-one solution so you don't have to use many other tools. Also, it has an amazing customer support team. > > **Desvantagens**: Our team of 100 people has been using User.com for 5 months now. We spent a lot of time and resources integrating User.com with our process and tools. But we had to move away from User.com. That's why:- UX is terrible, even for experienced support people it's hard to navigate or find something, yes we used Intercom and Zendesk so we can easily compare them;- complicates very simple processes, so we always had to look for ways to overcome them or spend much more time solving them, instead of focusing on providing excellent support to our customers;- it provides so many features, but they are all basic or limited, so we usually had to think about how to create another workaround for the missing thing in User.com instead of doing our job;- hidden charges for attached files in letters/chats, this information is not on their pricing page. It is possible to pay an additional $1,000 per year, but if it costs $4,000 per year and that amount increases every month, we cannot accept it;- they are totally unfair or flexible, on the first day of the month we deleted our account but they charged us for the whole month. We do not use their tool, why is it so difficult to return the money? ----- ### "Proactive support team" — 5.0/5 > **Kyrylo** | *23 de outubro de 2020* | Serviços e tecnologia da informação | Taxa de recomendação: 6.0/10 > > **Vantagens**: Feature-rich software with great automation potential and superb support team. I was impressed when their customer success officer noticed a technical mistake in my automation setup, notified me, and fixed the issue before it messed up my email campaign. > > **Desvantagens**: User.com automation may be difficult to configure as you need to plan the whole flow ahead. It's not as intuitive as on Intercom, but it can automate more processes in your team and provide you with more insight into the relations with your customers and users. ----- ### "Great all-in-one sales and marketing automation tool" — 5.0/5 > **Izabela** | *11 de dezembro de 2020* | Serviços e tecnologia da informação | Taxa de recomendação: 10.0/10 > > **Vantagens**: I just simply love tools that make my life easier\! And user.com is definitely one of them\! I have everything that I need in one place, and that allows our team to be more organized and user-oriented. We can now focus our energy and resources on our customers, instead of running between different tools and trying to find data. I can definitely recommend this to any sales/marketing/customer success teams - user.com is safe, gdpr compliant, affordable and easy to learn and to use. > > **Desvantagens**: Just two extra features in 'Conversations' and it would be ideal: - possibility to search previous chats by keywords - would be great if Grammarly could work in the chat (to prevent mistypes in real-time) > > We are using User.com to welcome, onboard, support and reengage our users and customers. It's pretty easy-to-use, therefore we were able to save up time to do other tasks. I am amazed by the fact, that this tool was able to help us simplify our daily task enormously. ----- Página: 1 / 3\ Próximo: [Próxima página](https://www.capterra.com.br/software/144916/usercom?page=2) ## Links - [Ver em Capterra](https://www.capterra.com.br/software/144916/usercom) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Dados estruturados