by Natero

4.5 / 5 2 reviews

Who Uses This Software?

B2B SaaS companies looking to maximize Customer Lifetime Value.

Average Ratings

2 reviews
  • Overall 4.5 / 5
  • Ease of Use 4.5 / 5
  • Customer Service 4 / 5
  • Features 4.5 / 5
  • Value for Money 5 / 5

Product Details

  • Free Version No
  • Free Trial No
  • Deployment Cloud, SaaS, Web
  • Training In Person
    Live Online
  • Support Business Hours

Vendor Details

  • Natero
  • Founded 2012

About Natero

Natero helps Customer Success Managers prevent churn, increase account expansion, and manage more customers with less effort. Natero is the only Customer Success solution to combine predictive analytics, customer intelligence, and workflow management in a unified platform. This uniquely data-driven approach enables B2B software providers to proactively manage Customer Success and maximize customer lifetime value.


Natero Features

  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis
  • 360 Degree Feedback
  • Analytics
  • Call Reporting
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
  • Account Alerts
  • Account Management
  • Communication Management
  • Customer Engagement
  • Customer Lifecycle Management
  • Health Score
  • Onboarding
  • Revenue Management
  • Usage Tracking / Analytics
  • Win / Loss Analysis

Natero Most Helpful Reviews

Success Defined!

Translate with Google Reviewed on 10/11/2018
Vance Powers
Customer Success Manager
Computer Software, 13-50 Employees
Used the Software for: 2+ years
Reviewer Source 
Source: asdf
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: As a small CS shop in a startup we wanted a big time solution on a start up budget. We got more than we anticipated in the area of immediate positive results for the CSM's. Increased visibility with integrated ability to manage the entire life cycle of customers. Individually designed custom account dashboards and workflows makes choosing Natero a true game changer and allows us to implement repeatable success

Pros: The platform is as simple or as complex as desired. Integrations are seamless. Reporting functionality is top notch. Support is unmatched, Echo Song is priceless. I would implement this solution into my families home life if I could.... and I just might!

Cons: The only thing I can even come up with as a "dislike" and it is still a positive. It is that the Natero platform has so many effective features, apps and processes that one would be hard pressed to become a pro on them all.

Flexible, user friendly with great reporting

Translate with Google Reviewed on 6/12/2017
Star Edwards
Director of Customer Success
Computer Software, 201-500 Employees
Used the Software for: 1-5 months
Reviewer Source 
Source: asdf
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: The ability to organize tasks and sub task per customer with ease.

Pros: The reporting is really strong! It is nice to be able to dig deep into the data to discover patterns
The ease of integrating systems. Oh and importing data is the fastest experience I have ever had. Less than a second to import thousands of data points. Incredible!
You feel heard when you give suggestions and feedback

Cons: The onboarding experience could use a little polishing but you kind of expect that in a growing company.

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