LEAP

I love LEAP!

Comentários: LOVE, LOVE, LOVE LEAP. I just wish everyone would use it properly.

Vantagens:

I don't know how we ever managed without LEAP. It is user friendly, has a wealth of features and makes my working life that much easier.

Desvantagens:

It would be handy to log commission structures for consultants on each matter for example but this is not a deal breaker.

Integration of Case Management & Practice Management in an Exceptional product.

Comentários: Given the fact that I did not have a strong background in practice and case management, the support for LEAP and the built in features that bolster communication, accuracy and financial management has been priceless in getting me quickly up to speed.
LEAP's evolving platform continues to give us deep confidence in our data integrity, financial management, case management and overall communication within the organization and our clients.

Vantagens:

My favorite feature in LEAP is the ability to manage trust accounts with accuracy and complete compliance with IOLTA standards. The integration with Quickbooks has eliminated the need for duplicate entries which increases accuracy and guarantees the integrity of the data. Also, LEAP's numerous features that facilitate communication (notes, e-mail tracking, phone logs, calendar) allow for any user to access the program and be able to get a real-time status of the matter. LEAP's support system is another favorite feature. I can chat with support, open a case, schedule support or research through LEAP University and the Community pages.

Desvantagens:

Occasional failures in bulk printing and contact management can be frustrating.

Leap overview

Comentários: It's a good software if there's no alternative. Very expensive. Poor customer service overall.

Vantagens:

Client account and month end reports. These provide an excellent tools for management to keep on top of Month End reporting and reconciliation reports. I also liked that you can send an email from within the software and it will open up and send from outlook.

Desvantagens:

Task management and time recording. Also customer service is poor as help is not readily available. When the software first took over LOLA, there was good customer service support but slowly that diminished.

Easiest pricing tool

Comentários: Completely changed my company’s efficiency

Vantagens:

Price any project in minutes so easy to do

Desvantagens:

Make sure you update for any changes you make

Great functionality, very robust, no set up fees either. great for smaller practices under 30 users

Comentários: helped my firm obtain about a 26% increase in productivity which amounted to a massive bottom line savings

Vantagens:

integrates perfectly with word and outlook as if you can't notice the difference but the relevant buttons are there

Desvantagens:

cant use on mac unless you install parallel or bootcamp

The most frustrating service ever

Comentários: I have lost a lot of money and clients due to using Leap.You cannot get quick answers there are no phone numbers to call. You only ever get “we’ll call you back” if you miss that call you have to wait for them to try again. I was sold this system because they are supposedly connected and integrated with 3rd parties that could handle my billing and auto chasing for payments, Handle my e-signatures, handle my calendar bookings. 100% of my small law firm relies on these features. None of this was true and LEAP only blames the third parties when things don’t work. I cannot speak any worse of this service. Joining them was the biggest busienss mistake I’ve ever made and I’ve pissed off so many clients with utterly frustrating software that both myself and the clients have tried to use from our respective ends.

Vantagens:

I would have left earlier if it wasn’t for the personal client relationship manager [SENSITIVE CONTENT] - he has been good

Desvantagens:

Billing No telephone serviceWeb chat difficultBilling difficult - auto reminders didn’t work after 1.5 years of asking for helpCalendar booking system didn’t workE- signatures didn’t work and very difficult for clientsTraining was via third party who didn’t answer my questions Autofields for drafting precedents were not easy to use.

Dont try to exit early

Comentários: Terrible. Never again - will tell all my colleagues to try a different product.

Vantagens:

Trust accounting is solid and reliable and support was good.

Desvantagens:

The contract is terrible. You cant exit early even if you ask nicely. They will not let you out and WILL chase you and WILL send a collection agency after you and threaten to damage your credit rating. Its also very very expensive to get your data in a usable form when you leave.

Easy to use

Comentários: Overall, happy with the software. It’s amazing how you can produce, arrange and keep all the documents in one place.

Vantagens:

Easy to learn, navigate and obtain the information needed . Simple features such as being able to convert large amounts of documents into a single PDF document within seconds is so helpful.

Desvantagens:

Like any other software Leap has its flaws. Often won’t open Word or Excel documents that are saved onto Leap. Can not add any attachments from Outlook straight onto Leap ( it has to be added onto desktop then onto Leap, which can be time consuming). Other than that, I am happy with Leap.

Awful All Round

Comentários: The overall experience has been painful and many of us in our firm have found it far more efficient to use LEAP as little as possible by disabling Office add-ons and working out of LEAP.The bugs and design flaws are innumerable:At almost each stage, the software opens up a new window which is often way off centre and does not fit the screen properly. This is on laptops and desktops of varying resolutions. Having to recentre and resize windows every time you want to access them becomes time consuming and affects the flow of work.Countless hours of work have been lost due to documents not saving or disappearing from LEAP entirely, not even showing in "deleted" items. Many of us having resorted to working out of LEAP and just dragging/dropping files into there once finalised.The issues with Office apps often results in LEAP crashing altogether, requiring a force quit and the loss of all work done which was not saved. Sometimes work doesn't save or files are deleted altogether.

Vantagens:

Detailed reports are easy to produce and it's easy to share files between LEAP and local storage. It's also very easy to learn for people with varying tech skills.

Desvantagens:

The customer service: I made 4 or 5 attempts to have the same issue resolved, and each time the LEAP customer support would offer the same solution did not work. I was told an engineer would call me back on 3 occasions, and each time I gave them a 1 hour window during which I would be unavailable. Each time their Engineers called within the one hour window and each missed call means starting the process from square one.There is no option to export/save time recording into an Excel compatible format - only hard-copy or save to PDF. This has added hours to time spent preparing a Schedule of Costs as each entry has to be added and updated manually.Transitioning from our old system to LEAP was far from smooth. Many matters were not transferred and most of those which were had time recording missing or numerous mistakes, resulting in us combing through a lot of our files to correct these mistakes.The bugs and errors are innumerable - the Microsoft Office Add-ons do not seem to function properly at all, with different issues arising for each of Office 365, 2019 and 2016.Most cloud services auto-deletes or encrypts locally stored data. With LEAP, all data and docs accessed by a user are stored locally in a folder without encryption or auto-deleting, meaning that anyone with access to a device using LEAP could browse through all documents and client info a user has accessed without logging in to LEAP or using LEAP at all.

No customer support

Comentários: Very poor

Vantagens:

The product is easy to use but is way more robust for the needs of a small office

Desvantagens:

No customer support when you need it. They do not offer phone in Tech support and your "ticket" can go unassigned for hours

LEAP Into Success!

Comentários: It has changed my practice in so many ways. Even if there were a better software, this software has been a game changer for this firm.

Vantagens:

My personal favorite attribute to this software is the technical support behind it. The helpdesk at LEAP is by far the most proficient, responsive, respectful, diligent, and most importantly, the helpdesk with the most overall proficient technicians responding. Every technician I have every worked with, and I ask questions to them almost as often as if they were in my office sitting with me, has a comprehensive knowledge of the entire software. If there has been a unique issue, they have always solved it within minutes. They are truly amazing. My next favorite attribute is that the software becomes more useful and powerful with every piece of information you fill out. It requires the users to put the information into the system, but once it's there, what you can do with the information is where the dividends pay off. Clerks will spend far less time doing clerical work. Attorneys can draft better documents repeatedly in order to maximize time. Next, is the document automation. It is continually being developed as we continue to work. Being able to generate large documents that can be used repeatedly at a substantial fee is a valuable asset. I think my partner, who keeps our books, would say that the push over to Quickbooks feature is the best. It is timesaving and allows less room for error.

Desvantagens:

The accounting methodology is different from the US methodology causing a greater learning curve during the transition to LEAP.

Great Application, but Expect to Endure a Learning Curve

Comentários: For a while i felt like i had been given a jet plane, but could do no more than push it down the runway. After learning how to "fly," it has been a great improvement to our office.

Vantagens:

Billing and Time-Keeping are Excellent features. You will bill more hours and be much better equipped to keep track of your time

Desvantagens:

Huge learning curve. But well worth it.ime

This product has made working from home possible.

Vantagens:

This software manages my practice for billing, filing, document preparation and scheduling. It is easy to use and worth every penny. There are a number of tie in programs that work well with LEAP, like website management, appointment scheduling, and court filing, which make LEAP the only system I need to run my practice. Having it all accessible on my phone is a major bonus.

Desvantagens:

Discounting billing is a bit counter-intuitive.

This product is rubbish

Comentários: Rubbish

Vantagens:

Nothing leap has got nothing at all to recommend it. They are non-communicative, arrogant, failed to respond to communications, failed to return telephone calls do not respond to emails in short I would rather use a quill pen and use leap. Yes I have tried to contact them know they have not bothered to respond

Desvantagens:

I am a sole practitioner and I was using the virtual practice system run by SOS legal. It would appear that SOS legal have now been acquired/taken over by Leap and the manner in which they have treated customers who have been with virtual practice for 12 years is breathtakingly bad. You cannot speak to anybody. They do not respond to emails and then they blackmail you over your data. This company should not be permitted to conduct business in the legal arena, if you are a law firm beware they will hold you to ransom if you let them hold your data

User friendly

Comentários: The product is easy to use and does save a lot of time.

Vantagens:

There are lots of forms in the library to choose from, time keeping software, easy to use and the online support system is great.

Desvantagens:

The only thing i dont like its very costly.

Leap

Vantagens:

Ease of use. Integration with LA billing.

Desvantagens:

Desktop not being available for Mac users.

Leap Training

Comentários: Excellent training session.

Vantagens:

The training was great I was shown many new items that I wasn't aware of.

Desvantagens:

Nothing - only dislike is when its not working.

Leap Case Management

Comentários: So far, the customer support team are very helpful. Some go above and beyond to help.

Vantagens:

Very specific and thorough. Will help to provide a better customer service.

Desvantagens:

The transition period. Very stressful. Any transition is going to have it's problems, I would have benefited from accessing Leap University much earlier to become familiar with Leap. It is very different, so takes some getting used to

Not quite sold

Comentários: There was not sufficient training to get up and running. Thankfully, customer service is readily available and, for the most part, easy to work with.
From the office management side, I believe PC Law does a better job of handling billing and accounting. At this point, I am still learning the system and making adjustments, so, hopefully, I will gain some appreciation going forward.
We are a small firm located in Iowa. I don't think some of the features/selling points apply to a) a small firm and b) an Iowa firm - for example: why isn't Probate or Estate a choice for Matter Type?

Vantagens:

Customer support is top notch - accessible and knowledgeable. LEAP does a nice job of organizing clients and allowing us to search for clients. I appreciate that all documents can be saved right in the matter and that emails sent from within the program are saved in the matter. We are a smaller firm, so there are several features that we don't need/use. Balancing the trust account is a breeze!

Desvantagens:

I would like a client's phone number to be more readily accessible. Why can't it be displayed on the Details & Correspondence tab when the matter opens? I prefer to have the billing and accounting in one place. While on the surface, it seems a nice feature to "push" to QuickBooks online, it is confusing as LEAP is pushing transactions while QBO is pulling transactions from the bank account. Balancing the operating account is cumbersome and time consuming. While I appreciate being able to save emails in the matter, I don't like that it saves EVERY reply or forward thereafter. I should be able to choose whether or not the ensuing emails are saved.

Pulled the trigger after 1.5 years of indecision. Well worth it.

Comentários: The people I have worked with have been awesome. [SENSITIVE CONTENT] is my favorite person this year. It has been stressful starting a firm from my father's old firm, to creating a web page that's going to put me over the edge to really using something I've wanted to use for years. LEAP can do more than I expected, which saves me time away from my kids and my family and keeping track of it all in one place. [SENSITIVE CONTENT] may be one of the most patient individuals I've worked with. It's put me at ease.

Vantagens:

Creating matters, attaching documents and emails to the matter, keeping a string of notes is key, as opposed to pulling the file. I want to pull the file less by being more diligent in using the software. Will be nice to communicate and transfer date with the program. I think that will be key with future generations.

Desvantagens:

The integration was a pain, but it was on my side with Time Matters and my computer company. That was a me and not you thing. When you create a matter and even when I chose the areas of law that I practice some of it was not there and we have to force the program by entering a type of law differently. For instance, it took us awhile to figure out how to enter Estate Administration which is the main thing I do. Most lawyers in PA and I suspect elsewhere use the Decedent's Name to identify and find the file. LEAP does not and you have to remember the name of the Executor for a search. If they don't have the same name, I think we had to do something a little different. For criminal matters there are some simple areas that aren't an option. It seems like some fields we don't need and some would be more helpful, if they were available. The one that comes to mind is the Sale of Real Estate.

Leap - excellent product and ease of use

Comentários: Starting up with Leap and doing the change over was stressful, I would suggest that anyone who is changing to Leap would keep their old Case Management licence running for at least 3 months after the change over in case there is something that has been brought across incorrectly it just helps. When we started with Leap we did this and it worked out perfectly for us. Once we transferred over we got all the help and training we needed from Leap which was great and is on-going. Using Leap is very easy and we are planning on updating our training soon just to get to grips with the new options available in Leap. I have to say the support with Leap is brilliant, you can go on the Leap website/community page and put in your problem there and if there isn't a solution in that you can just email Leap support and they will be back to you, most times within the day but sometimes the next day but they are great at helping us.

Vantagens:

When using the case management it is so easy to use from start to finish on a file, opening, setting up folders, using precedents, setting up cards for businesses and people. Also when posting funds received or disbursed is so easy and using it in conjunction with Xero for Office Accounts.

Desvantagens:

The only negative I would say is that there is no option for a telephone message on a Client's file. I have been directed to use the New Comment tab but this isn't at all helpful for telephone messages, you fill them in and they "eventually" get to the person they are for, also the notifications come up for everyone in everyone's notification lists which is time wasting. In our business Telephone Messages are critical to receive immediately and if there was a proper tab for Telephone Messages on a Client's file which would flash up to the fee earner that would be better as they would immediately know about the call and also it would be recorded on the file

Excellent product

Comentários: the billing features are outstanding. the support is exceptional

Vantagens:

The Leap Support team is outstanding. The learning curve is steep for the software, but once you learn it, together with the outstanding support and availability of the support team, it is invaluable.

Desvantagens:

the learning curve was rather difficult, although, in fairness, we were learning remotely and at the very beginning of the covid shutdown.

Very good system

Comentários: The monthly submission to the LAA is very easy to do

Vantagens:

We moved to Leap from DPS almost 3 years ago. We have found LEAP to be a very user-friendly system which can be easily accessed remotely which has allowed us to operate a paperless office.

Desvantagens:

The system cannot easily produce reports to show LAA compliance hours and the helpdesk are slow to respond, but an excellent and very helpful account manager more than makes up for either of these issues. I do feel that i don't get the full benefits of the system and it would be great if they put on refresher training courses.

LEAP is a feature-rich practice management solution

Vantagens:

What we like most about LEAP are the features that allow us to manage all of our cases, clients, and documents in one solution and we can access all of it from anywhere (i.e., in-office computer, smartphone, tablet, a web browser). LEAP has built-in integration with the software programs we use most (e.g., Outlook, Word, Excel, PDF) and offers robust template creation and implementation capabilities, secure file sharing, and full-featured timesheets, billing/invoicing, and accounting functionality.

Desvantagens:

There is no phone number for product support. Product support is done via a support ticket system, chat, or email. It would be helpful to be able to call support to get a quick answer to an issue that may be difficult to explain by chat/email.

Disappointing

Comentários: Disappointing software. Deceptive sales practices. See above.

Vantagens:

The software has potential. What it is trying to do is good.

Desvantagens:

The software slowed down my system. It did not integrate well with MS Outlook, MS Word, and Adobe Acrobat. It had multiple glitches, and the LEAP software deactivated features I used in MS Office and Adobe. The sales representative gave me the impression I could try the software and cancel at anytime if I was dissatisfied, but this turned out to be false. After hours spent trying to use the product, and several hours of customer support calls over several weeks, the software could not perform better than the simple system I had created for myself using MS Office and Adobe. I am a tech-savvy person, and LEAP customer service often told me they were learning things from me and that they were working on adding the features that I needed. Even after spending several weeks getting LEAP up and running and speaking with customer service, LEAP still had multiple technical glitches and was causing me to spend more time rather than less time. Therefore, I asked to cancel LEAP. To my surprise, LEAP told me I was locked into a 3-year agreement. LEAP refuses to cancel the agreement before 3 years are completed and is requiring monthly payments despite my multiple requests to cancel it. Upon closer examination, I discovered the LEAP contract has several hidden terms, and the sales representative actively deceives you into thinking the contract says something different from what it actually says.