ConnectWise Control

Quem usa o ConnectWise Control?

Profissionais de TI

Conheça o ConnectWise Control

O ConnectWise Control (anteriormente, ScreenConnect) é uma solução de suporte remoto totalmente funcional. O software oferece a capacidade de visualizar e controlar dispositivos remotamente de qualquer lugar em que haja uma conexão com a Internet. Como técnico, independentemente de dar suporte principalmente a computadores pessoais de clientes ou a uma enorme infraestrutura corporativa, a capacidade de resolver problemas de maneira eficaz e rápida permite economizar tempo e melhorar a satisfação do cliente.

ConnectWise Control - Informação

ConnectWise

http://www.connectwise.com

Fundada em 1982

ConnectWise Control - Vídeo
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ConnectWise Control - Visão geral de preços

O ConnectWise Control possui uma versão gratuita e oferece versão de teste grátis. Versão paga do ConnectWise Control a partir de US$ 24,00/mês.


Preço inicial

US$ 24,00/mês

Versão gratuita

Sim

Teste grátis

Sim

ConnectWise Control: implantação e suporte

Assistência

  • Horário comercial
  • Online

Implantação

  • Instalado - Mac
  • Nuvem, SaaS, web
  • Instalado - Windows
  • Celular - iOS nativo
  • Celular - Android nativo

Formação

  • Pessoalmente
  • Ao vivo online
  • Documentos

Recursos do ConnectWise Control

  • Chuva de ideias
  • Controle de versões
  • Edição em tempo real
  • Fóruns de discussão
  • Gerenciamento de contatos
  • Gerenciamento de documentos
  • Gestão de calendários
  • Gestão de conteúdo
  • Gestão de projetos
  • Gestão de tarefas
  • Videoconferência

Ver lista completa de Ferramentas de Colaboração

  • Bate-papo em tempo real
  • Compartilhamento de arquivos
  • Compartilhamento de tela
  • Ferramentas de diagnóstico
  • Gravação de sessão
  • Questionários e feedback
  • Transferência de sessão

Ver lista completa de Programas de Assistência Remota

  • Alertas/transferência
  • Assistente virtual
  • Base de conhecimento
  • Bate-papo ao vivo
  • Gerenciamento de e-mails
  • Gestão de call centers
  • Gestão de compromissos
  • Gestão de filas
  • Gestão do fluxo de trabalho
  • Indicadores de desempenho
  • Integração de redes sociais
  • Portal de autoatendimento
  • Questionários e feedback

Ver lista completa de Sistemas de Atendimento ao Cliente

  • Alertas/transferência
  • Armazenamento de documentos
  • Bate-papo em tempo real
  • Comunicação multicanal
  • Configuração do fluxo de trabalho
  • Controle e acesso remoto
  • Gestão da base de conhecimento
  • Gestão de ativos de TI
  • Gestão de call centers
  • Gestão de tíquetes
  • Gestão do SLA (acordo do nível de serviço)
  • Imagem de marca personalizável
  • Integração de e-mail
  • Integração de redes sociais
  • Macros e modelos de respostas
  • Portal de autoatendimento
  • Rastreamento de interações
  • Relatórios e análise de dados
  • Roteamento automático
  • Supervisão de rede

Ver lista completa de Sistemas de Help Desk

  • Acesso para Celular
  • Alertas/notificações
  • Bate-papo em tempo real
  • Chamadas de áudio
  • Compartilhamento de arquivos
  • Feed de notícias/atividades
  • Gestão de tarefas
  • Integração de terceiros
  • Linhas de discussão
  • Pesquisa
  • Questionários e feedback
  • Videoconferência

Ver lista completa de Software de Comunicação de Equipe

  • Acesso a múltiplos monitores
  • Acesso para Celular
  • Acesso remoto
  • Bate-papo em tempo real
  • Colaboração
  • Compartilhamento de tela
  • Controles/permissões de acesso
  • Ferramentas de diagnóstico
  • Gravação de tela
  • Impressão remota
  • Relatórios e análise de dados
  • Resolução de problemas
  • Transferência de arquivos

Ver lista completa de Software de Desktop Remoto

  • Agendamento
  • Ferramentas para a preparação de reuniões
  • Ferramentas para atividades posteriores à reunião
  • Gestão da agenda
  • Gestão de convites
  • Gestão de materiais
  • Gestão de minutas
  • Gestão de participantes
  • Gestão de viagens
  • Gestão de votação
  • Rastreamento de tarefas
  • Reservas de salas de reuniões
  • Reuniões de comitês
  • Reuniões do conselho
  • Reuniões internas
  • Reuniões legislativas

Ver lista completa de Software para Reuniões

  • Acesso remoto
  • Assinatura eletrônica
  • Bate-papo ao vivo
  • Chat com vídeo
  • Colaboração
  • Conferência virtual
  • Gerenciamento de reuniões
  • Gestão de tarefas
  • Monitoramento da atividade dos funcionários
  • Rastreamento de fuso horário
  • Softphone
  • Suporte remoto

Ver lista completa de Software para Trabalho Remoto

ConnectWise Control - Alternativas

Mais alternativas ao ConnectWise Control

ConnectWise Control - Avaliações

Leia todas as avaliações

Classificação geral

4,7/5

Pontuação média

Praticidade 4,6
Atendimento ao cliente 4,4
Recursos 4,5
Relação qualidade/preço 4,6

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Jeev Y.
IT Lead
Indústria farmacêutica, 501-1.000 funcionários
Usou o software por: Mais de um ano
  • Classificação geral
    5 /5
  • Praticidade
    5 /5
  • Recursos e funcionalidades
    5 /5
  • Atendimento ao cliente
    5 /5
  • Relação qualidade/preço
    5 /5
  • Probabilidade de recomendação
    10/10
  • Fonte da avaliação 
  • Avaliado em 02/07/2019

"If you value your time and energy, use this software"

Comentários: I use this software on a daily basis to keep IT operations within my organization running like a well-oiled machine. Our pharmacies are very remote and the ease of deployment makes it a breeze to troubleshoot any machine located anywhere from anywhere.

Vantagens: ConnectWise Control was incredibly easy to implement, and is very powerful. It comes with so many tools and features that are invaluable and solve complex problems very simply.

Desvantagens: No cons really. Any features and updates or nice-to-have's are added by their development team in subsequent updates, and they really do listen to their user base.

  • Fonte da avaliação 
  • Avaliado em 02/07/2019
Ryan C.
IT Systems & Security
Maquinário, 51-200 funcionários
Usou o software por: 1 a 5 meses
  • Classificação geral
    5 /5
  • Praticidade
    5 /5
  • Recursos e funcionalidades
    5 /5
  • Atendimento ao cliente
    Não avaliado
  • Relação qualidade/preço
    4 /5
  • Probabilidade de recomendação
    10/10
  • Fonte da avaliação 
  • Avaliado em 08/02/2021

"Good Remote Support Platform"

Comentários: I'm very happy with this product, except for the price but it's not too terrible. I'm very used to free software but they just didn't have the features like ScreenConnect, especially being able to connect to any machine and manage it if it's connected to network anywhere.

Vantagens: I signed my company up for the Standard Package since it's wasn't critical that we had all of the features but we needed unlimited unattended access agents. This gives us the ability to see what machines are connected to internet or not and shows you the clients private and public IP addresses. This feature alone has helped me with user issues without even connecting to them. The remote command line without connecting to the machine is very nice, for simple commands. Having the ability to set information about the machine connecting to divide them up into companies, device type and department is very handy to have. The ability to give users access on only one company and set specific permissions on that company is a great feature. There are several great features that are included on the standard package but if the Premium package was cheaper, we would probably go with that one due to the reporting features in it. One thing that isn't a paid for option but is very nice it the option to connect to iOS or Android devices, not as an access device where you have access all the time but under the support option.

Desvantagens: The platform is pretty solid but the user management is not as easy to spot the first time around. It would be nice if the OTP was easier to add for the Google Authenticator. Most give you a QR-Code to add the OTP but it works once you get it setup.

  • Fonte da avaliação 
  • Avaliado em 08/02/2021
Adam B.
IT
Serviços e tecnologia da informação, 2-10 funcionários
Usou o software por: Mais de dois anos
  • Classificação geral
    3 /5
  • Praticidade
    3 /5
  • Recursos e funcionalidades
    2 /5
  • Atendimento ao cliente
    2 /5
  • Relação qualidade/preço
    3 /5
  • Probabilidade de recomendação
    6/10
  • Fonte da avaliação 
  • Avaliado em 28/06/2019

"The price is right, it has enough features that were not that easy to integrate, its reputation has"

Comentários: see above
you could have had the market targeting alot of users and devices all around the world with your good fair pricing but everything else is not so good as it was -- with webex, teamview, logmein, ultravnc free,
dameware, Zendesk, anydesk, realvnc just to name a few
we as IT professional cant afford to look stupid with virus threats coming up with screenconnect
and telling people all these instructions to get control your one step installer plugin never worked !!
but good pricing kind of scary that others offer like sysaid and others not offering anything for the small guys like you did --- by the way i was talked into the AUTOMATE product --- worst product ever!
i spent a bit over a half a day cleaning it off and restoring all systems. It would not do what it was suppose to do at all --- slowest connection and unusable at all it was connected but would wind up my systems on some process i had to shut them down and clean the drives of any traces of AUTOMATE -- no software has done worse and your sale and support did not believe me i showed them proof they laughed and said they have never used it professionally
thanks any more information happy to help
maybe you could be the next big thing all the ideas are there but it all fell apart and you need to do almost a 180'

Vantagens: THE price compared to TEAMVIEWER AND LOG|ME in
i was not a large operation so the licensing suited
i loved the idea that i could make it a subdomain of my site or just have a link and it was White labelled
affordable
once i was remotely connected it was fine
It has many integrations and partnered up with a lot of companies

Desvantagens: Its a pity you have not a better business relationship with antivirus companies
in most occasions and it was happening more and more that it would be picked up as a virus --- not good and worrying
it has many integrations and features ---- these features were hard to install and because there was many versions - most the time hard to get the right compatibility -- these integrations should be one click or a signup here and there --- i wouldnt have minded paying good money if these would at least work
It was not very intiutive some tasks -- like the whole process i would go through with clients
download the exe or file
then double click on it --- if you miss it , it will be in your downloads
then click run
follow prompts
then allow
and no at this point i would sometimes get a prompt to update the software
not good, not good at all
your sales and support staff could not give a dam because i was a small 1-15 users account
it was not very easy and intuitive initially to do file transfer - have you used team viewer?
most respectable organisations wont allow 8041 port through there firewall
it has lost its good reputation that support users at the large universities have originally given it
being considered unsafe and treated as a threat - i know that i could make it an exemption in the AV software but it came up as threat after the fact as if it later was damaged as professional tool
with all the quality secure easy products on the market these days | cisco
webex|

  • Fonte da avaliação 
  • Avaliado em 28/06/2019
Ramy E.
Team Admin
Serviços e tecnologia da informação, 2-10 funcionários
Usou o software por: 6 a 12 meses
  • Classificação geral
    5 /5
  • Praticidade
    5 /5
  • Recursos e funcionalidades
    4 /5
  • Atendimento ao cliente
    5 /5
  • Relação qualidade/preço
    5 /5
  • Probabilidade de recomendação
    9/10
  • Fonte da avaliação 
  • Avaliado em 15/02/2021

"Best Remote Solution"

Comentários: Excellent Experience, it saved us a lots of hassle with other remote desktops solutions, saved us lots of money as it was provided to us within our RMM solution.
Our Customers feels better of how we are providing support now and how they can communicate with us in much easier way.

Vantagens: Easy to deploy and use and stable for both windows and Mac OS computers.
Easy to access computers, chat, reboot.
Categorize computers under different groups, create alerts, reports, chat, integrates with other tools, collect info about computers without taking control and able to adjust special settings for you or add addons that help you make your console do what you want.
customers can initiate chat from the computer itself directly and appear to our techs on console.

Desvantagens: Just 3 things:
when customer initiate chat from his computer it appear on the console as red dot beside the group without any sound alert like a bell ring that a chat is waiting.
2nd thing if there is an option to have application for tech to different connected sessions in one window and switch between them within tabs in this app instead of having separate window for each connected session.
3rd add mobile solution so we can access mobile devices

  • Fonte da avaliação 
  • Avaliado em 15/02/2021
Paul K.
IT Manager
Engenharia mecânica ou industrial, 51-200 funcionários
Usou o software por: Mais de dois anos
  • Classificação geral
    5 /5
  • Praticidade
    5 /5
  • Recursos e funcionalidades
    4 /5
  • Atendimento ao cliente
    Não avaliado
  • Relação qualidade/preço
    5 /5
  • Probabilidade de recomendação
    10/10
  • Fonte da avaliação 
  • Avaliado em 26/01/2021

"Connectwise - Screenconnect"

Comentários: I do not have to go to each machine and see it is on and all needed apps running. I have some workstations where RDP will kill a certain app's connection to the server. I had used Manage Engine but only the free (25 endpoints) version as it it tiered in a way that it is very expensive.

Vantagens: This gives me total control of my workstations and servers. I don't have to rely on RDP with it's limitations and insecurities. I also don't have to use VPN to remotely address users' issues at any time or from any computer, tablet or phone. This installed and deployed easily along with the ability for me to email someone a code to connect if they don't have app.

Desvantagens: If there was one thing I had to critique, it would be that sometimes the app fails to register. Not sure if the service stalls but usually, I just RDP in and restart service or restart computer. This is rare, though.

  • Fonte da avaliação 
  • Avaliado em 26/01/2021