17 anos ajudando empresas
a escolher o melhor software
CallCabinet
Conheça CallCabinet
O Atmos é uma solução de gravação de chamadas e gerenciamento de qualidade em nuvem totalmente compatível e de classe mundial. Por que investir quantias enormes em gravação de chamadas quando você pode pagar mensalmente?
A CallCabinet cria software de gravação de chamadas para expandir e atender às necessidades de empresas de todos os tamanhos, por meio de soluções em nuvem, no local, híbridas, Skype for Business ou móveis, para que elas se adequem a qualquer operadora, ITSP ou cliente.
Quem usa CallCabinet?
Operadores de rede ITSPs e MSPs Setor financeiro Agências de cobrança Governo Indústria automobilística Saúde Educação Concessionárias de energia e serviços públicos Centrais de atendimento/help desks Varejo online
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Avaliações do CallCabinet
Simply Amazing
Vantagens:
The software is VERY easy to use and never misses a beat when connected through skype. The quality of the recording is superior to any other software that I've used over the past years. I've really been enjoying using the call auditing aspect of the software and it's gone a great way towards training others!
Desvantagens:
There is very little, if anything, that I dislike about CallCabinet. It provides every aspect of what our Business Development Team needs to continually improve and can be scaled to meet a one person team up to several hundreds.
I find the software easy to use. Whenever I have an issue the helpdesk is quick to respond
Vantagens:
The software is quite easy to understand and use. When I train new staff to use the software they have no difficulty in using the application.
Desvantagens:
At times I feel that the options to filter on when you search for calls are a bit limited and with more filter options it might take less time to trace calls.
I find the interface visually appealing, but integration was weak and support was very slow.
Comentários:
Had trouble installing the software and was passed around from agent to agent with no solution.
I feel that the support service was pretty weak for such a high ticket item.
Vantagens:
Nice visual design Has good archiving features
Desvantagens:
Service is slow and I went back and forth between multiple agents. Installation process is complicated. Interface seems laggy
Using the quality control module on to our voice recording has improved our overall quality
Vantagens:
The fact that it supports legacy, SIP and Skype calls means we can have one systems for all workers independent of where they are and what current telephone system they may have. Add to this the quality control module it has improved both the quality and performance of both outbound telesales as well as inbound customer services
Desvantagens:
Whilst for Skype and some SIP systems just require a software download for some of the legacy systems it took some time to get the integration right.
Amazing call recording software. So easy to to install and really cost effective
Comentários: Cost effective solution and better than the other products I have tried.
Vantagens:
Cost effected and scaled with my business. Also a simple interface and easy to use. I can easily evaluate my agents performance.
Desvantagens:
No complaints yet and we've been using the software for around 10 months. We're looking forward to the new version going live in a week.
