My Music Staff

Sometimes it seems like the software is a little glitchy. Sometimes it charges twice and you have to do some tricks to get the amount that the family owes you to be correct. When the software works, it really works well but then when it does not it is kind of a pain to get it to be correct.

Sometimes I have issues with the Forms section. I've found some workarounds that get me to what I need.

Beyond the bare bones, anything I try to achieve with MMS is not possible. Want to integrate with other tools? Can't do it... no open APIs and functions through Zapier are so limited. Want to get data to help make informed decisions? Can't do that either. The reports are so limited and require hours of work on spreadsheets using formulas and pivot tables in order to import into a better system. This data is of course all static because you can't feed it properly to create dynamic data. Want to allow customers to book their own lessons through your website? The booking widget is so limited and can't be customized to meet your needs. AVOID AT ALL COSTS if you want a software that you can scale and grow with. Lately every function I try to achieve is not possible with MMS. To say I'm frustrated and disappointed is an understatement.

I switched because at the time the web builder was not very modern (this has since been updated). Also, I could not have students auto-reschedule in 15min increments. Otherwise, I really liked it.

I wish the process for verifying and setting up bank accounts for auto payments was more streamlined. Also, having sample document templates for student intake and onboarding would be a great addition. Lastly, while the messaging feature is helpful, it would be even stronger if students and instructors could communicate directly within the platform instead of relying on email.