15 anos ajudando empresas brasileiras
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Conheça Seekom

Desde 2002, iBex é um sistema de gestão hoteleira totalmente baseado na nuvem, com telas de reserva de sites, gerenciador de canais de vendas embutido e processamento de cartão de crédito certificado pela PCI. Módulos para uma e diversas propriedades disponíveis. Adequado para todos os tamanhos de propriedade: de apenas algumas unidades até operações com centenas de quartos/unidades. Interfaces para Xero, faturamento de telefone, sistemas de gate e mais. Para tudo o que você precisar, também pode fornecer sites responsivos autogerenciados e integrados a preços muito acessíveis.

Quem usa Seekom?

hotéis, motéis, pousadas, parques de diversão, hostels

Seekom Software - 1
Seekom Software - 2
Seekom Software - 3
Seekom Software - 4
Seekom Software - 5

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Avaliações do Seekom

Pontuação média

Geral
4,3
Praticidade
4,2
Atendimento ao cliente
4,3
Recursos
3,8
Relação qualidade/preço
4,2

Avaliações por tamanho de empresa (funcionários)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Encontre avaliações segundo pontuações

5
63%
4
16%
3
11%
2
11%
Paul
Proprietor, Reino Unido
Hotelaria, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Using Seekom Ibex in the UK for 3 years now - EXCELLENT

5,0 há 8 anos

Comentários: We are a 19 bedroom hotel based in Somerset, UK. As we have developed our online presence during the last 3 years, Ibex has been there and managed our changes very well. Our integration with channels such as Booking.com and Expedia have been excellent and the system saves so much time. We have 3 of our own websites and we can tailor our prices for each one automatically; ensuring we target different markets effectively.

Vantagens:

Once set-up (by Ibex) the system is straight-forward to understand and use. It does help if you have some computer knowledge as you feel comfortable clicking options BUT the help guides in text and video format are excellent.

Desvantagens:

We'd like to see a couple of minor improvements to Guest Check-In Forms and have suggested these. If more users suggest them it will move up the queue to be implemented. However, it would be handy to have a "cost option" to have something implemented which - if others begin using it - could be refunded at a later date?

Resposta do Seekom

há 8 anos

Hi Paul, Thank you for your positive review. We are introducing greater automation to enable our users to have design ccntrol of forms and reports. oneUP will be able to brief you of these changes coming.

YUBO
Owner, Nova Zelândia
Hotelaria, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

good company, good team, excellent support

4,0 há 7 anos

Comentários: well, more efficient to summary the data/ manage daily booking/even suport the boom gate

Vantagens:

the team is best, prompt support always, patient, knowedgable, full of energy, keep develop the software

Desvantagens:

need offer a trouble trouter brochure, to save time of the team, I believe quite some questioins is frequently been asked by most operaters

Resposta do Seekom

há 7 anos

Hi Yubo, Thanks for your positive review. We have help documentation which is accessible within the system but you can aslo access directly at http://help.ibexres.com/. However, our support team are always willing to assist.

Grant
Owner, Nova Zelândia
Ócio, viagens e turismo, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

A reservation system designed by engineers for engineers

2,0 há 4 anos

Comentários: We wanted a simple cloud based reservation system with flexibility around pricing and good online booking capability, reporting and integration with key channels. It needs to be easy to use and easy to administer. Seekom ticks some boxes - cloud based, reports - but missed the mark on easy to administer. Seekom makes a typical engineering focused mistake of aiming to deliver flexibility through complication. Overall I find the strengths really pleasing and the weaknesses infuriating.

Vantagens:

The cloud based access is excellent and the primary reason I haven't returned to my old system - Campground master. As the business owner I can easily access the system from anywhere in the world to support our managers. The payment gateways work well and some of the standard reports are very good for end of the month purposes and real time revenue tracking. As long as you don't want to change anything in your set up it is not too cumbersome for a new person to use.

Desvantagens:

The user experience is extremely frustration for an administrator and is one of the least intuitive systems I have come across for administrative purposes. The process of making simple changes can be highly complicated and follows a logic that is only obvious to the the engineers that wrote the code. The help section is not much better and is written for an audience that is already deeply intimate with the system. It becomes a little better after you invest hours into getting into their mindset. The AirBNB integration is very poor - we have one piece of accommodation that simply blocks out all future nights on airbnb. Support can reproduce the issue but their response has been along the lines of "it shouldn't do that. try talking to airbnb."

Resposta do Seekom

há 4 anos

Hi Grant, I am surprised that you are finding the system difficult to use - we are the largest provider of booking systems to campgrounds in NZ where you are based. The system design and features are based upon suggestions and feedback from users. As you say that you have inherited the system I have requested our system support team to contact you for comprehensive training on the areas you are having difficulty with. It is also possible to turn off menu selections you are not using making the operational selections simpler. Following training our Support Team would welcome suggestions from you that you feel would simplify operation whilst retaining features used by others.

Keith
Co-owner with Jocelyn, Nova Zelândia
, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

One of the rep from Seekom was very patient with us. You do not update your website often and he was great.

5,0 há 6 anos

Vantagens:

It is logical and always changing with the times. I find it easy to use and I really on it for the running of the business.

Desvantagens:

The 'help section' needs to be easier to find what you are looking for. I go around in circles and don't seem to find the answer for what I want help with.

Resposta do Seekom

há 6 anos

Hi Keith, Thank you for your review and we agree that we need to extensively re work our help documentation and have added it into our project list. Regards, Nicky

Adam
Business Manager, Nova Zelândia
Esportes, 2–10 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Great product backed by a great team

5,0 há 7 anos

Comentários: We feel that our booking requirements are out of ordinary and doubted that we could ever find a booking system that would work with our challenging requirements. The team at Seekom have gone above and beyond displaying professionalism and proficiency to meet our needs. From the initial consultation right down to the final release, all layers of the team have displayed excellent service and delivered on their promises (which is very hard to find). We would certainly recommend both their product and support team.

Vantagens:

Good platform Excellent customer service Ability to adapt system to our needs

Desvantagens:

Backend can take some time to get used to but this is made easy by an excellent customer service team who are more than happy to help.

Resposta do Seekom

há 7 anos

Thanks for such a lovely review Adam. We look forward to continuing to support your operation. Regards, Nicky