--- description: Tudo sobre Gainsight CS: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Gainsight CS - Preço, avaliações e classificação - Capterra Brasil 2026 --- Breadcrumb: [Home](/) > [Software de Sucesso do Cliente](/directory/30961/customer-success/software) > [Gainsight CS](/software/148980/gainsight) # Gainsight CS Canonical: https://www.capterra.com.br/software/148980/gainsight Página: 1 / 3\ Próximo: [Próxima página](https://www.capterra.com.br/software/148980/gainsight?page=2) > O Gainsight transforma os pontos de dados em uma estratégia viável para o sucesso do cliente, permitindo aumentar a retenção e expandir a receita. > > Conclusão: 48 usuários atribuíram a nota **4.4/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.4/5** | 48 Avaliações | | Praticidade | 4.0/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.5/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.1/5 | Com base em avaliações gerais | | Recursos | 4.4/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Gainsight - **Localização**: Redwood City, EUA - **Fundada**: 2009 ## Contexto comercial - **Público-alvo**: 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: inglês, japonês - **Países disponíveis**: Alemanha, Austrália, Brasil, Canadá, China, Estados Unidos, Japão, México, Reino Unido, Índia ## Recursos - Alertas da conta - Análise de dados visual - Análise de sentimentos - Estado de saúde - Ferramentas de colaboração - Gerenciamento de comentários - Gestão da comunicação - Gestão da receita - Gestão de campanhas - Gestão de contas - Gestão de embaixadores da marca - Gestão de experiência do cliente - Gestão de pesquisas/enquetes - Incorporação - Modelos personalizáveis - Painel de atividades - Participação do cliente - Rastreamento de engajamento - Relatórios e análise de dados - Segmentação de clientes - Seguimento/Análise de uso - Third-Party Integrations ## Integrações (16 no total) - Gmail - Google Analytics 360 - HubSpot CRM - Microsoft Outlook - Mixpanel - NetSuite - Oracle CRM On Demand - Pipedrive - SAP Customer Experience - Segment - Slack - SugarCRM - SurveyMonkey - Tableau - Zendesk Suite ... e mais 1 integrações ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Bate-papo ## Category - [Software de Sucesso do Cliente](https://www.capterra.com.br/directory/30961/customer-success/software) ## Categorias relacionadas - [Software de Sucesso do Cliente](https://www.capterra.com.br/directory/30961/customer-success/software) - [Software de Defesa do Cliente](https://www.capterra.com.br/directory/31435/customer-advocacy/software) - [Software de Satisfação do Cliente](https://www.capterra.com.br/directory/30541/customer-satisfaction/software) - [Ferramentas de Engajamento com Cliente](https://www.capterra.com.br/directory/30906/customer-engagement/software) ## Alternativas 1. [Zendesk Suite](https://www.capterra.com.br/software/164283/zendesk) — 4.4/5 (4076 reviews) 2. [LiveAgent](https://www.capterra.com.br/software/102188/liveagent) — 4.7/5 (1755 reviews) 3. [Skalin](https://www.capterra.com.br/software/1018511/skalin) — 4.9/5 (55 reviews) 4. [Custify](https://www.capterra.com.br/software/190125/custify) — 4.9/5 (122 reviews) 5. [monday CRM](https://www.capterra.com.br/software/1024614/monday-crm) — 4.7/5 (457 reviews) ## Avaliações ### "The product delivers" — 4.0/5 > **Chad** | *24 de outubro de 2019* | Internet | Taxa de recomendação: 9.0/10 > > **Vantagens**: I had recently rolled out Gainsight at our organization. The tool is extremely powerful and allowed us to take advantage of our unique data model to achieve business outcomes. This included getting more visibility into the health of our customers and the ability to send targetted emails with dynamic data to our customers. > > **Desvantagens**: The recorded training was very long and painful. This needs to be improved. There are some strange glitches and lack of user alerts that can be very annoying. The good news is that the Support and CSM team are extremely helpful. > > I was pleased overall with the product and the service. I feel the product continues to evolve to serve the needs of CS management, the CSMs and other functions in the organization such as Sales. ----- ### "The best tool to manage your clients as a Customer Success team member" — 4.0/5 > **Avaliador Verificado** | *21 de novembro de 2022* | E-Learning | Taxa de recomendação: 10.0/10 > > **Vantagens**: It is super flexible. The reporting capabilities as very advanced, the support team is always able to help, and it's possible to get anything important in a couple of clicks. The interface is clear and easy to understand. > > **Desvantagens**: The tool is very powerful so it's not so easy to use at first. There are so many components that could make your life easier, and it's important to carefully go through the documentation (spending A LOT of time) to be able to understand how it works. Don't try to use it without having studied, it will be a terrible mistake > > I am very happy because I can finally manage my clients in an easy way, check their customer journey status, they health, the notes from previous calls and the interactions. ----- ### "Gainsight admin review" — 3.0/5 > **James** | *27 de maio de 2024* | Serviços e tecnologia da informação | Taxa de recomendação: 1.0/10 > > **Vantagens**: The features offered by gainsight such as the C360 account view, timeline tracker, analytics and CTA rule engine do provide great ability to track and digest what’s going on with our customer base > > **Desvantagens**: The set up is very long winded and not user friendly. Once you have gotten to grips with how information integrates with gainsight and how to build CTAs in the rule engine it isn’t particularly hard, however there are tons of hidden system limitations and nuances that just make the system feel old, out dated and clunky. > > Overall, I haven’t had the best experience with Gainsight. The onboarding process was poor, the system feels old fashioned compared to the likes of Hubspot, Salesloft and Salesforce, and what features are redeeming about it are complicated to get working due to the nature of the system ----- ### "Good CMS Tool" — 4.0/5 > **Avaliador Verificado** | *25 de julho de 2022* | Esportes | Taxa de recomendação: 6.0/10 > > **Vantagens**: Gainsight is good for onboarding customers and tracking health scores. > > **Desvantagens**: It's a clunky system and the salesforce integration and timing syncs can be a lot better. > > Gainsight is solid for it's primary functions at our company. ----- ### "Great pairing with SFDC." — 4.0/5 > **Avaliador Verificado** | *8 de fevereiro de 2023* | Telecomunicações | Taxa de recomendação: 8.0/10 > > **Vantagens**: Love the ability to document all customer communication and events all in one place so that anyone can see what has been happening with a customer. > > **Desvantagens**: Being able to customize things is not always the easiest. Even with having a Gainsight Admin to help with this we ran into road blocks. ----- Página: 1 / 3\ Próximo: [Próxima página](https://www.capterra.com.br/software/148980/gainsight?page=2) ## Links - [Ver em Capterra](https://www.capterra.com.br/software/148980/gainsight) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Dados estruturados