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Kangaroo
Conheça Kangaroo
O Kangaroo Rewards é uma plataforma de marketing de fidelidade que promove o relacionamento com o cliente, levando a uma maior retenção e receita para as empresas.
O Kangaroo oferece vários recursos eficazes a um preço acessível, que se adapta a qualquer orçamento, o que o torna uma das soluções mais competitivas do mercado atualmente.
Novas empresas podem criar seu programa de fidelidade no Kangaroo Rewards em menos de dois minutos e dar a identidade visual adequada à aparência e funcionamento da marca.
Quem usa Kangaroo?
Programa de fidelidade omnicanal ideal para empresas de qualquer porte em todos os setores. Os clientes variam de um único local a franquias com várias lojas, em mais de 15 tipos de setores ao redor do mundo.
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Kangaroo
Avaliações do Kangaroo

Easy to use, top tier customer service!
Vantagens:
The level of service our team gets from Kangaroo is out of this world. From setup to ongoing support, they've answered our questions with patience and ease. [sensitive content hidden] has been of the top examples of best customer service I've seen across all of our vendors.
Desvantagens:
Nothing yet! Some features were "wishlist" and they've already delivered on some and are looking into implementing others.
Switched to Kangaroo From Fivestars
Comentários: We work with [sensitive content hidden] and he has been great about helping us whenever we can't figure something out or helping us find solutions when we encounter a limitation or need a workaround.
Vantagens:
We switched from Fivestars as we are expanding to e-commerce and needed a provider that could work with us due to being in a regulated industry. We like that we can do targeted marketing based on behaviors , recent purchases, visits interests, tiers, etc. These metrics are important to understand your customers. Kangaroo customer service has been great about finding a solution when we encounter limitations within our industry or software integrations. There is an integration with Klaviyo as well, so that is nice to have. We got this software because it integrates with Lightspeed POS as well.
Desvantagens:
I hope the developers can allow us to manually export our own customers lists via a filter/csv download in the future instead of the user needing to rely on Kangaroo each time. I would recommend Kangaroo using an unlimited email system, up to 10,000 emails or a similar system and build that into their contract instead of the credit system, as emails don't cost the same as SMS texts. Most providers are using the credit system and this would set them apart.
Brilliant Product & Support
Comentários: Excellent, great support and a happy customer
Vantagens:
The product is great but working with [sensitive content hidden] has made the whole process really simple
Desvantagens:
I'd like to see a bit more self service training documents or video tutorials
not a good product
Comentários: None
Vantagens:
There was nothing that stood out about this software
Desvantagens:
not user friendly. Did not work as promised. Did not get the customer service I needed
Resposta do Kangaroo Rewards
há 5 anos
Hello Brenda, Thank you for taking the time to review our loyalty solution. We are disappointed to hear that Kangaroo was not a good fit for your needs. Kangaroo's platform performs best in traditional retail, service, restaurant or wholesaler environments. While our platform can be used for non-traditional retail models, it requires a higher level of preparedness. We thank you for allowing our support team to work with you and we sincerely hope that you find the right solution for your business. Best Regards, Team Kangaroo
Best Loyalty provider for Middle east
Comentários: My over all experience with kangaroo is positive. Special thanks to [sensitive content hidden]. who is very supportive and quick in action
Vantagens:
Quick Support Native Support for Arabic Language Features Availability User friendliness
Desvantagens:
nothing to dislike. Pretty good experience so far
Kangaroo Rewards Review
Comentários: My overall experience with Kangaroo has been great.
Vantagens:
Kangaroo was the only solution that we found to integrate our POS (Lightspeed Retail) with our E-Commerce store (Shopify). It was relatively easy to set up and their team is super responsive whenever there are any issues.
Desvantagens:
I wish there was better reporting capabilities, but i see that the kangaroo team keeps adding more reports and features which is great. Additionally i wish that some of the options for setting up promotions were a bit easier to navigate (i.e. selecting promotions by brand instead of just product and category) but overall i am able to achieve what i need to do on this program.
FiveStars to Kangaroo Transition
Comentários: The transition to Kangaroo has been a learning process, but overall I am satisfied with the product. The redemption is streamlined and the marketing will be manageable once it is setup. The setup was more cumbersome than I had planned on, but that comes with any transition.
Vantagens:
The overall transition has gone smoother than I expected. I like that the program integrates with Shopify POS. The staff feels it is easier to use and there are fewer steps than FiveStars. Customer support has been available and checked in multiple times to ensure the transition was working. Our customers like that they don't have to enter their information. It's easier for them.
Desvantagens:
The customer list transferred into Kangaroo, but not into Shopify, which leads to the risk of duplicate customers or no names attached to customers. The auto marketing campaign does not have wording setup and the offer expiration is not able to convert to the actual dates it expired.
Good work!
Comentários: It has definitely more positive than negative.
Vantagens:
I like the versatility of the software and the ability to tailor the rewards program to our company's needs.
Desvantagens:
intermittent freezing of the software, forcing us to reset or reload app.

Loyalty Program with Kangaroo
Comentários: It was an added value for customer retention efforts and building a streamlined customer data base that you can access anytime.
Vantagens:
The fact that Kangaroo provides an actual customized application for the end user to download and use is great. The support team is very helpful and responsive.
Desvantagens:
The admin dashboard is a bit confusing but like everything you can get used to it after a while of using it, but the support team is always available to guide you along the way.
Kangaroo experience
Comentários: It was smooth, I felt well guided and supported
Vantagens:
How Professional and supportive they are
Desvantagens:
All is good so far. Everything was well explained
Vivian O'Nay Review
Comentários: We have been with Kangaroo since the beginning of our business. They were offering SMS marketing before a lot of other companies which allowed us to advertise this way and grow our business when a lot of other small businesses didn't yet have the ability to take advantage of this feature. They are always listening to customer feedback and making improvements to user experience. We love the options for segmenting customers and helping create loyalty through the points system.
Vantagens:
Friendly, knowledgeable, and quick customer service
Desvantagens:
Not being able to purchase email credits on my own without having to chat with customer service though I am told this is a provider issue and not something within the control of Kangaroo so it is not an actual issue with Kangaroo as a company.
Seamless integration with Lightspeed, and Kickstarted our Rewards Club
Comentários: Overall our experience with kangaroo has been very good. Their customer service is quick to respond and walk you though issues. It's been a good experience for me!
Vantagens:
It seamlessly syncs back with Lightspeed Retail and eCom. There are loads of ways to create campaigns for email or SMS and then segment your customers in a campaign by dates, spend, tags, points, purchase history... lots of options!!! And the auto-campaign features are excellent- set up a campaign and make it automated. They have some out of the box, like birthday greetings. These can be attached to campaign that offer discounts or other promos so help to keep you Top of Mind. Kangaroo has helped us initiate and manage our Rewards Club and stay in touch with custoemrs.
Desvantagens:
It's not always intuitive to use. Kangaroo did a UI revamp but to me the older portal which is still accessible is more intuitive. The reporting needs some work such that campaign result metrics can be more easily compared for performance. You'll have to purchase SMS credits and these expire at month end. So you have to plan your campaign spend via SMS.
Resposta do Kangaroo Rewards
ano passado
Hi Matthew, Thank you so much for taking the time to share your feedback. It's extremely rewarding for us to hear that Kangaroo is having a positive impact on your business and clients. The new business portal is very powerful, and we agree, it may require a bit of a learning curve to feel comfortable with it. We are also continuously monitoring how customers are using it to refine the experience. Regarding email/sms credits, you don't need to buy recurring credits, you can simply purchase the exact number of credits you need for a given campaign. Our CSR team will be more than happy to walk you through these steps. Your feedback means a lot to us. Thank you for sharing! It's greatly appreciated.
Simple but effective and slick
Comentários:
We are really pleased with the experience and customer service we have, and continue o receive. From start-up and with any ongoing issues, the support has been quick and any issues resolved straight away. Special mention to [sensitive content hidden] for the knowledge and assistance in navigating and curating all elements of the app.
We can't imagine not having this offering for our customers and would highly recommend.
Vantagens:
How simple the platform is to navigate and use whilst also being able to tailor the look and feel of the app to meet our branding needs.
Desvantagens:
The ability to segment the customer per location and more filters to view customer lists.
Kangaroo is Great!
Vantagens:
The customer facing app is something that is great for making immediate contact with key clients. The U.I. is also perfect as it easy and digestible for both the client and ourselves.
Desvantagens:
It was a bit challenging to first grasp all the different features and what their specific function and value add would be. After chatting with [sensitive content hidden] it became much clearer just how powerful the Kangaroo system could be.
muscle depot review
Comentários: great service from the team all the time.never had a problem
Vantagens:
a great way to connect with customers whenever i decide to run a special
Desvantagens:
can't say anything bad on this one,always a pleasure dealing with the team
Great platform for loyalty program
Comentários: great experience especially if you want to implement a loyalty program.
Vantagens:
the support team is great and directly help you to understand your needs.
Desvantagens:
There isn't a proper report for customers that shows everything comprehensively, and it's a bit tricky to navigate. I would like to have more detailed reports for customers and their history (transactions, products...)
Exceptional Support and Service
Comentários: My overall experience has been excellent. The program itself is easy to use, and the support team goes above and beyond to make sure everything runs smoothly. It’s clear they care about their customers, which makes a huge difference. Highly recommended!
Vantagens:
The best part about Kangaroo Rewards is the incredible support they provide. [sensitive content hidden], in particular, is amazing, he’s always there to help, no matter the time. Even on a Saturday, when it was his day off, he made sure we got the assistance we needed. The entire team is very responsive and reliable, which makes using the program a pleasure.
Desvantagens:
Honestly, there’s nothing major to complain about. If I had to nitpick, it would be that sometimes there’s a small learning curve when getting started, but their team is always there to guide you through it.
Alternativas consideradas anteriormente:
Great Loyalty System
Vantagens:
Great Loyalty System. Missing a lot of advanced options but still more advanced that most other competitors
Desvantagens:
High Cost of SMS. Missing Advanced options such as sending text message to cx after X mins of purchase or a user friendly member platform
Best loyalty program out there
Vantagens:
Versatility, simplicity, customer service. Everything we need from a loyalty program
Desvantagens:
We are not able to merge accounts ourselves
Overall Postive Experience
Comentários: Great! Nadim has been really great to work with!
Vantagens:
Easy way to add points to customer accounts
Desvantagens:
Cost is a bit high especially for a new company.
Exceptional Customer Service
Vantagens:
So easy to set up, and whenever we had even the smallest question the team was so excellent about communicating and helping us out
Desvantagens:
None- no cons so far, everything has been lovely
Excellent!
Comentários: I would highly recommend Kangaroo for any small business looking to start a Loyalty program.
Vantagens:
The onboarding process has been smooth and informative. The back office is user friendly, and the chat option for support has been great.
Desvantagens:
So far, it has been awesome! We are just getting started, but have felt well supported.
Good program
Vantagens:
it's intuitive and ease of use for customers.
Desvantagens:
Kangaroos Shopify app and website can be a bit slow loading your portal.
Highly Recommended
Vantagens:
Easy to manage, diversity in the options available!
Desvantagens:
We face some problems in the updated ! Requires a lot of human interference
Appreciate the Attentive and Patient Customer Support
Vantagens:
Customer service is definitely a great tool and guide for our team to follow when implementing the loyalty program. I appreciate Mario's assistance along the way.
Desvantagens:
I look forward to using the new email marketing engine with more customization and also a method to generate pre-made membership cards for customers.